Getting some very very annoying issue with cancel a line and porting number.
ok so a week ago I decide that I want to go with tmobile $30 plan rather than my postpay account. So i activated a prepay plan and then call tmobile to cancel my post pay line and port my number to...
View ArticleCalling & Messaging
Calling Call ForwardingCall Hold and Call WaitingCaller ID and Caller ID PicturesMobile to MobileWi-Fi CallingWi-Fi Calling and 911 Addresses411 Directory Assistance CallerTunes CallerTunes Messaging...
View ArticlePorting Number?
So. i'd like to switch from sprint to tmobile. I have to order the plan and phone online. I am wondering; in the 4 days it will take to ship the phone to me, will the number automatically port to the...
View ArticleUpgrading and downgrading plans
I am currently on a monthly 4G 1500 Talk & Text with 30MB of data plan ($30/month). I would like to upgrade to the unlimited $50/month plan. Are there any restrictions on downgrading back to a...
View Article4g plan iphone 5
So I saw the 4g plan for 30 dollar per month with 100 minutes talk unlimited text and data. I know that if you buy a activation kit you can just choose it at the activation. But I have a iPhone 5 so I...
View Articlefrustrated with accounts services
I am completely frustrated with the incompetence from account services. My siblings and I are on a shared mobile 1000 min plan with unlimited texting. One of my sisters was the primary account...
View ArticleMonthly4G, Auto-Pay and SMS notifications
I have the Monthly4G 100 minute plan and I have auto-pay enabled. Every month I receive the following sequence of SMS messages: https://docs.google.com/file/d/0B7JYsch8bAzpblM5TndSeFRLM1E/edit Is there...
View ArticleContract Disputes.
So I called a rep last year to add a data service for my LG G2X that I got. I had agrandfather plan back then which the rep told me would be better to change to a classic one so he can give me a good...
View ArticleT-Mobile reduced coverage & charged us to leave
I wrote another email to T-Mobile credit review after waiting 16 days to request reversal of the early termination and service fee. My last question was marked as "assumed answered" but unfortunately...
View ArticlemyFaves Rate Plan Billing FAQ
This page contains frequently asked questions about how you are billed for calls while on a myFaves postpaid rate plan. What do I get with my myFaves rate plan?After changing a contact, how long until...
View ArticleFamily plan - looking to port 3 lines to AT&T & 1 to GoSmart
We've got 4 lines on a grandfathered family plan, for most of the last almost 10 years we've been happy with T-Mobile but the T-Mobile network coverage has deteriorated so much in the past 2-3 years...
View ArticleCallerTunes FAQs
This article is designed to provide answers to common questions about CallerTunes. What if I have CallerTunes and I want to add Content Blocking?How do I subscribe to CallerTunes?How long does...
View ArticleCall Forwarding Feature Overview
Overview See Change rate plan or services from My T-Mobile to add features or services. Call Forwarding Conditional (CFC) Allows you to forward voice, fax, and data calls to another number based...
View ArticleInternational Roaming Features
WorldClass International Roaming $0.00WorldClass International Roaming for Business $0.00International Roaming for Voice Barred Data PlansMobile Broadband International Roaming WorldClass...
View Article411 Directory Assistance Overview
This document contains the following information: How do I reach a live operator for directory assistance?What services are offered as a part of 411 & More?How much does each 411 call cost?How many...
View ArticlePicture Messaging (MMS) Feature Overview
This document provides an general information about the T-Mobile Picture Messaging (MMS) experience. Picture Messaging (MMS) may include pictures, video, text, audio or a combination of the options....
View ArticleWeb Guard FAQs, Enable, Disable and Overview
What is Web Guard?Web Guard Limitations:How can this feature be added or removed from an account?What account types can Web Guard be added to?Can Web Guard be removed from kidConnectSM?What categories...
View ArticleCallerTunes Feature
CallerTunes is a unique service that allows your callers to hear a song or a special announcement instead of the typical ring that they hear when calling you. CallerTunes is a service and therefore not...
View ArticleT-Mobile Number Changes
T-Mobile number changes may be completed for several reasons, including relocation and changing service providers, among others.A mobile number change creates a new mailbox. Important: All messages in...
View ArticleSolavei: What's The Catch?
Solavei claims to offer "Unlimited Everything" (phone, text and data) for $49 per month, no advance payment, no set up fee, no long term contract, on T-Mobile's 4-G network. I just visited a T-Mobile...
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