This page contains frequently asked questions about how you are billed for calls while on a myFaves postpaid rate plan.
What do I get with my myFaves rate plan?
After changing a contact, how long until I can make unlimited calls to to them?
If I call one of my myFaves contacts with my number blocked, am I still charged for that call?
If I am roaming outside of the country, are calls to my myFaves still free / unlimited?
What if I forward my calls, and one of my myFaves contacts calls me? How is that billed?
What do I get with my myFaves rate plan?
- Your myFaves rate plan provides you with unlimited calling to and from your selected myFaves contacts.
- MyFaves does not include SMS, MMS, IM, or e-mail messages; myFaves covers calls only.
- When you set up your myFaves contacts, all calls to/from these numbers rate as free starting from the point of activation.
- Once myFaves is activated, contact changes are effective as soon as the confirmation text message is received on the handset (usually within two hours).
- You can change each myFaves contact once per calendar month. This helps with contact management. For more information, see How to Edit myFaves Contacts.
After changing a contact, how long until I can make unlimited calls to to them?
Your new contact names and numbers are not active for billing purposes until the following actions occur:
- You receive your confirmation text message on your handset.
- The hourglass icon for the contact disappears from the myFaves interface on your handset.
- The new contact name appears below the icon on your myFaves interface.
Until these three conditions are met, the billing system will not recognize your new myFaves contact and will not bill correctly. This process can take up to two hours, so be sure to check for the above before making a call. If it has been longer than two hours, please see How to Refresh myFaves User Interface or call Customer Service.
I received a call from a myfaves contact, but on my bill it shows as Blocked / Not Available / Zeroes (000-000-0000). Was I charged for that call?
It's possible. Some roaming networks do not pass originating calling numbers to T-Mobile customers. As a result, our billing system may not be able to capture the roaming caller’s phone number when they call you. On your bill, these calls display in the following ways:
- Blocked
- Not Available
- Zeroes (000-000-0000).
If you have one of the above showing for a myFaves call, and you have questions about how it was billed, please call Customer Service.
I received a call from one of my myFaves contacts, but they had their number blocked. Will I be charged for that call?
If you receive a blocked call from a number listed on your myFaves contact list, the call will still rate as free provided that T-Mobile receives the phone number of the originating call. Our system is able to rate the call correctly even though the call appears to be blocked when you receive the call. Blocked myFaves calls will also appear on your postpaid bill with the call type of (V).
If I call one of my myFaves contacts with my number blocked, am I still charged for that call?
If you block your number and place a call to a number listed on your myFaves contact list, the call still rates as free and deducts from the myFaves bucket.
If I am roaming outside of the country, are calls to my myFaves still free / unlimited?
No. Calls you make to a myFaves contact are not free while roaming internationally, and are billed at the appropriate rate.
What if I forward my calls, and one of my myFaves contacts calls me? How is that billed?
Forwarded calls do not rate as myFaves; they deduct from any call forwarding bucket your plan might have. Once any call forwarding bucket is exhausted, forwarded calls deduct from your rate plan minute bucket and are billed accordingly.