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Port-out: Transferring your T-Mobile number to another provider
What is a Port-out?A port-out is when you transfer your existing phone number from T-Mobile to another service provider. We cannot initiate a port-out request for you. A port-out happens only in...
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How tos: **Me (StarStarMe)
OverviewWhat is **Me (StarStarMe) and what does it provide?**Me is an add-on mobile service that allows you to use your name or nickname, when available, as their phone number. Provides the additional...
View ArticleVoicemail to Text
Overview Voicemail to Text is a premium feature in which received voicemail messages are transcribed and delivered to your device as a text message (SMS). This service is available on all devices and...
View ArticleNo service
Haven't had service since 4:41am est power cycled tried diff phone nexus 4, lumia 521still no service prior to complete loss of service had 5bars of 2G entire day in and 530 southward st key west fl...
View ArticlePermanently store voicemail messages
To extend the delete date on a voicemail message follow the instructions below: Method 1:Dial into the voicemail box. Listen for the message that is to be saved past the delete date.Access the Message...
View ArticleUpgrade on one line = Contract extension for all lines?!?
I have 5 lines on my family plan, all opened at different times and originally the contracts all had different end dates. One of them was not under contract as of over a year ago because I did not wish...
View ArticleShort codes for T-Mobile voicemail
The following self-help options can be used to manage your T-Mobile voicemail:Reset your voicemail password to the last FOUR-digits of your mobile number by using the short code #pwd#.Turn on/off...
View Articlehi i have a diler account or special acc,and i was told to change my 2000 my...
hi i have a diler account or special acc,and i was told to change my 2000 my faves plan to a difrent one that will let me purchase online phones in payments
View ArticleAdding mom to family plan
My wife and I currently have a family plan with a shared 1000 minutes per month. I'd like to add my mother who lives in another state to our plan, is that possible? I read that the phone had to be...
View ArticleVoicemail index
VoicemailCall or Access VoicemailChange or Turn On/Off Your Voicemail Password SecurityChange Your Voicemail GreetingHow long are voicemail messages savedPlay, Save, or Delete Voicemail MessagesSave...
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Troubleshooting: VoiceMail to Text
Learn how to resolve issues with VoiceMail to Text here. Delay in Voicemail DeliveryThe expected average delivery time is about 30 seconds. Due to the additional steps for Voicemail Transcription,...
View ArticleAdditional services for Pay in Advance
This document provides information on the additional services available for Pay in Advance accounts. 1-800-COLLECTDirectory Assistance 1-800-COLLECTWhile not a T-Mobile service, 1-800-COLLECT is an...
View ArticleOptional features with Pay in Advance
The following features are optional with all Pay in Advance plans: 1800-COLLECTDirectory AssistanceDownloads (Including ringtones, games and wallpapers)International dialing (over 150 countries)...
View ArticleI need a new activation code. I just got a refurbished phone back because my...
I had a defective phone (LG MYTOUCH Q) and sent it back. I need to get a new activation code(that phone didn't come with one) so that I may register my new SIM card with the new phone's serial number....
View ArticleLost or stolen handset while on Pay in Advance
Learn what to to when you have a lost or stolen device. Contact T-Mobile immediately to suspend services if your device is lost or stolen.Suspending the account will protect your account balance from...
View ArticlePay By the Day: Services
Pay By the Day rate plans are perfect for you if you only use your phone from time to time. You're only charged on the days that services are used. See our Pay By the Day plans for pricing information....
View ArticleAdvanced technical support and Mobile Protection Suite
These features are currently only available in select retail markets and can only be added in those select retail stores. The information below is for reference. You can contact Customer Care with...
View Article3G/4G signals disappeared in Columbia, MO?
This morning, when I check the 3G/4G coverage in Columbia, MO, zip code 65201, The only color I can see on the map is yellow which means 2g signal. Can anyone tell me what happened?
View ArticleOn prepaid but want to add a family member.. Help!
ok I just started with the prepaid service ($50./month plan) as I have my own iphone 4s that I have owned before tmobile.My question is, I want to add my mother onto my account but she doesnt have a...
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