What is a Port-out?
A port-out is when you transfer your existing phone number from T-Mobile to another service provider. We cannot initiate a port-out request for you. A port-out happens only in response to you initiating a port-in request with a new service provider. Please note: In order for a number to be eligible to port-out it must not be in a canceled status.
If you are considering porting your number out, we don't want to see you go! If you are having any problems with your service, you are in the right place. This Support Commuity is full of great resources to assist you in fixing whatever might be wrong. Use the 
box in the rop right to find the answers you may be looking for.
If you can't find a resolution to your concerns in the Support Community, please contact us and let us know what is making you consider leaving T-Mobile so we can work together to make things right. Your business is very important to us and we don't want to lose you.
Q&A
- Can numbers that are suspended or not active port-out of T-Mobile?
- What happens if I transfer out of T-Mobile and then want to come back?
- What happens if I port-out all my numbers on an account?
- If I port-out before the end of my bill cycle, can I have the final month prorated?
- If I port-out, how is my final bill settled?
Can numbers that are suspended or not active port-out of T-Mobile?
- You are able to port out non-canceled numbers; including most suspended numbers.
- When you port-out you remain responsible for any unpaid balance on the T-Mobile account.
- Accounts or lines with the following status are not eligible to transfer out:
- Canceled
- Referred to collection agency
- Some lines suspended for reasons other than non-payment or voluntary suspend
What happens if I transfer out of T-Mobile and then want to come back?
We would love to welcome you back.
- Within 90 days of porting out: We can reactivate your old account with a new number or transfer back the same number.
- 90 days or more after porting out: We can help you to activate a new account or additional line with a new number or transfer back the same number.
What happens if I port-out all my numbers on an account?
- When all numbers have transferred out, the account will automatically cancel within our billing system.
- If for any reason the account doesn't cancel, please contact us for assistance.
If I port-out before the end of my bill cycle, can I have the final month prorated?
No. You are responsible for all usage and charges through the end of your current billing cycle as per Section 3 of the Terms & Conditions.
If I port-out, how is my final bill settled?
- Once the port-out has completed we will send you a closing bill.
- You are responsible for paying all charges on your account; including any Early Termination Fee if the line is still under contract.
- Charges billed to your T-Mobile account are not transferred to the new service provider. Only the phone number is transferred.