What is **Me (StarStarMe) and what does it provide?
**Me is an add-on mobile service that allows you to use your name or nickname, when available, as their phone number. - Provides the additional option to connect via voice, text, or social media all through one easy-to-remember number.
- You can have up to THREE **Me numbers.
- Use a name or favorite personal handle as the mobile address.
Example: **AWESOME - Numbers must be between 5-9 characters long (the ** symbols do not count against the character limit).
- There is no impact to existing T-Mobile phone numbers.
- Any calls or messages sent from the **ME number will come out of minute / message buckets.
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Eligibility, Requirements, Restrictions, & Cost
Requirements - Android / iPhone users – download the app from:
- All other device types:
- Dial **63
- Go to www.tmobile.starstar.me
Eligibility - Available for Postpaid and No Annual Contract (Prepaid)
- Available for Android and iPhone devices
Restrictions Not supported: - Text messaging a **number
- Landline calls
- International calls
Cost Subscription service - $2.99 per month |
What Actions Are Available with the StarStarMe Service Based on Device Model?
Key Features | iPhone | Android | BlackBerry | Others |
Ring response | X | X | X | X |
Text response | X | X | (coming soon) | (coming soon) |
StarStar Profile Response | X | X | (coming soon) | (coming soon) |
StarStar Me App | X | X | n/a | n/a |
Block Calls | X | X | (coming soon) | (coming soon) |
Common Procedures
Cancel the **Me Number
- From the StarStar (**)ME app or web home page, click edit my account
- In the edit my account pop up, select CANCEL SERVICE AND GIVE UP MY STARSTAR NUMBER.
- Click Save.
- Confirm request to cancel the StarStar (**) ME number.
- The StarStar (**) ME number will be cancelled and a confirmation will be provided.
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Set up **ME number – from the device and Web
- Log into the **ME app on the device or go to http://tmobile.starstar.me/.
- Enter the name you would like for the **Me service to confirm availability.
- If the **Me number is available, enter the mobile number the ** Me number is associated with.
- Once the mobile number is entered, a SMS will be sent with a passcode.
- Enter the passcode in the available field.
- Agree to the pricing and terms and conditions.
- Once the Terms and Conditions are agreed to, the **ME number will be activated.
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Troubleshooting
**Me Portion of the Number to Does Not Appear on the Device
With some devices, when the * key is entered twice quickly, it will turn it into a + sign. - Enter the first * and wait a 1 second.
- Enter the second * on the device.
- Verify that this resolves the issue.
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**Me Number Not Receiving Calls
- Confirm that the StarStar (**) ME number is active.
- Probe to determine that the caller has active phone service with a supported mobile service provider (see Support Mobile Providers above).
- Have the caller dial **TEST12345 and confirm that they can call a StarStar (**) ME number.
- If the user successfully connects to the **TEST12345, then file a trouble ticket <link to: https://zoove.zendesk.com/home> with Zoove to resolve.
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