This document provides information on the additional services available for Pay in Advance accounts.

1-800-COLLECT

While not a T-Mobile service, 1-800-COLLECT is an option available if you are unable to refill but need to place a call. Service information for 1-800-COLLECT is available for all Pay in Advance customers, which includes:

• Monthly plans
• Pay As You Go
• Pay By The Day

Service is provided by 1-800-COLLECT and allows you to make an urgent call if you are unable to add funds to your account.

• Collect call charges are the responsibility of the party that accepts the call.
• T-Mobile customers making a collect call are not charged.
• The party accepting the call is charged by 1-800-COLLECT on either on their landline bill or by their wireless provider, whichever line type (wireless, landline) accepts the call.
• Examples:
  • To a landline number: The person accepting the call will receive a bill from their landline company.
  • To a mobile number: The person accepting the call will receive a “Premium SMS” charge on their bill for the cost of receiving a collect call.
  • Prepaid customers can accept collect calls. In this case, they will be charged from the money in their account balance.

Pricing:

1-800-COLLECT Call Options

You have four options to call collect from your handset as a Pay As You Go customer:

• Dial *182
• 1-800-COLLECT (1-800-265-5328)
• 1-800-481-5658
• 1-800-485-0768

Directory Assistance

• The first minute of a Directory Assistance call is deducted from the Account Balance at a rate of $1.79.
• Additional minutes for Directory Assistance deduct from your minutes.
• In most areas, the Directory Assistance operator automatically connects you to the requested mobile number.
• You may request up to three directory listings per call.
• You can also reach a Directory Assistance operator via t-zones.
  Note: You will be prompted to select a link to connect to a 411 operator. This prompts a call using a four-digit short code that will direct you to a 411 operator to provide the information selected.
• Canadian listings are available through Directory Assistance.
• Directory Assistance can only direct connect you when located within the U.S. to other U.S. numbers.
• You can dial Directory Assistance from your handsets to get a variety of information, including, but not limited to:                    
  • Mobile numbers
  • Movie listings
  • Sports scores
  • Stock quotes
  • Horoscopes
  • Weather
  • Reverse look-ups (search by mobile number)
  • Restaurant reviews and recommendations
  • Category search (search for a type of business such as a hardware or grocery store)
• If there's not enough funds in the Account Balance to cover the $1.79 charge, you will receive the following message:  "Your account balance is too low; to complete this call, please refill your Account. "

Restrictions

• International directory assistance is not available.
• 411 connects customers in the U.S. to numbers within the U.S. only.