Roaming on the Pay in Advance service
Learn about roaming for Pay in Advance service here. Roaming Options The following are the two roaming options:Domestic Roaming: Pay in Advance customers can roam domestically on selected...
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Why choose Pay in Advance?
What are the benefits of Pay in Advance?Do I need to have a credit check?What happens to my existing Monthly4G plan?Do I have to pay for my device up front? Can I have a family plan with Pay in Advance...
View ArticleHow do i remove phone insurance off my account?
How do i remove phone insurance off my account or do i have to call in?
View ArticleChange my plan mid-month - prepaid
Hi, I wonder if it is possible to change my plan mid-month for a cheaper one. Also if I be charged the full cost of the two planes used that month. And, if I need to change to a higher plan would be...
View Articlenew contract.....
CAUTION! Tmobile has sighned me (the primary account holder) up for annother 2 year contract. Without my knoledge because an authorised user made plan changes... Dirty dogs!
View ArticleAdd data to Family Plan 1000?
I have the Family plan 1000 with three dumb phones. I'd like to upgrade one phone to an iPhone, but keep the other two dumb phones. According to tmobile, I can't just add data to one phone any longer,...
View ArticlePay in Advance included features
The following features are included with Pay in Advance: 3-way callingCall Hold/Call WaitingCaller IDFREE email address (10digitnumber@tmomail.net)MobileLifeNational rate plans Text messaging/Picture...
View ArticleWhat do I do now
Finally got rid of AT&T because I had great T-Mobile coverage when they were part of Cingular and they finally have iphone sim cards. I had an unlocked (not jailbroken) Apple 4 so jumped at the...
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Pay in Advance plan change FAQs
Pay in Advance Monthly Rate Plan Change FAQsPay in Advance Monthly Rate Plan Change FAQsHow do I change my Pay in Advance rate planHow can rate plan changes affect features that I have on my...
View ArticlePHP and extended warranty exchange?
Just wondering for clarification since this is different from what I have had in the past.I have a g2x that I keep as a backup phone for working around the house.I do have the PHP with extended...
View ArticleBlackberry Curve 8310 email
I have been unable to get the email setup tool on my Blackberry Curve 8310 to work since I ported over to T-Mobile service on 8 June. I have spent countless hours on the phone over the last two weeks...
View ArticleNew service
i am having problems i have recently switched from sprint and i thought this would be great but not looking that way i am unable to sign my EIN page
View Articlefree shipping and activation, but.... BEWARE
I'm in the process of switching carriers onto a T-mo family plan... am switching over accounts from both ATT and MetroPCS... I ordered an iPhone and SIM cards via t-mobile.com.. free shipping and...
View ArticleParental controls schedule issue
Why can't we, as parents, schedule the exact hours we would like to limit our childrens phone usage? My sons curfew is 1200 and when he is arranging for rides with his friends he can't call after...
View ArticleAdding mom to family plan
My wife and I currently have a family plan with a shared 1000 minutes per month. I'd like to add my mother who lives in another state to our plan, is that possible? I read that the phone had to be...
View ArticleGetting an Unlock code from T-Mobile US while abroad
Hello,I have a T-mobile prepaid account in the US and am currently traveling in Europe. I am unable to use my phone with local SIM cards because I get a message asking for a "network unlock code." I...
View ArticleAdd-A-Line (AAL)
T-Mobile offers Add-A-Line (AAL) service if you have an existing account and you're interested in adding one or more lines to that account. AALs are a great option for you to add additional lines to an...
View ArticleTmobile Phone Customer Reps Lied Twice?
Hello community, just wanted to get my frustrations out. All I wanted was to add a sixth line to my already maxed out family plan of 5 lines. I called Customer service to see what my options are. I...
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