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Travelling to the USA and need some help
Hi, I hope someone can help me. I have an unlocked iPhone 5 and am travelling to Florida in the next few months from the UK. I wanted to get a T Mobile Nano Sim Card and then get the Monthly 4G...
View ArticleContract Review
I have waited over three weeks for T-Mobile Contract Review to respond to my e-mail about the unauthorized extension of my contract, to no avail. This is getting a little frustrating. Should I assume...
View Articleswitching from pay as you go to $30 4g prepaid plan
Hi. I currently use Tmo pay as you go and want to switch to tmo's $30 monthly prepaid 4g plan (100 minutes, unlimited data etc). Is there any way to retain my number and my account balance on my pay as...
View ArticleContract Review (epic fail)
I'm so done with T-mobile. I've been with T-mobile for 10 years and i'm just another number for these clowns. I submitted an email to contractreview@t-mobile.com over 10 days ago. I received the...
View ArticlePlease someone give me an answer!!!
I have called everyday for the past month trying to get a resolution. I was just informed that I will have to pay $400 for a service that is not working. But yet Brian Watson will not return my...
View ArticleMegabyte (MB) Explanation
OverviewThis document explains what a megabyte is, and how they impact data usage and billing. Data size is measured in byte, kilobyte, megabytes, or gigabyte units.Use the calculator at...
View ArticleManage My Account via My T-Mobile
My T-Mobile Account SupportBrowse and Navigate My T-MobileChange your My T-Mobile password and 'strong' password requirementsLog in to My T-MobileManage Email Filters and Aliases via My T-MobileMy...
View ArticleCan't bulk download pictures to computer from MobileLife album
I have quite a few picutres in my MobileLife album. (539). I would like to download all of them to my computer. On the Album page there is a button called Download media. I tried it on a mac and...
View ArticleManage email filters & aliases: My T-Mobile
OverviewEmail filters allow you to manage the delivery of email messages to their handsets. Email filters cannot be used for standard text messages or instant messages. Email filters ONLY work for...
View ArticleMobile Broadband (MBB) data usage: My T-Mobile
OverviewUse this document to assist customers with checking Mobile Broadband (MBB) data usage on My T-Mobile. ProceduresOpen your web browser and log on to My T-Mobile.Perform one of the following...
View ArticleUpdate billing address / Can Be Reached (CBR) number: My T-Mobile
OverviewTo change your billing account information online, you must either be the Primary Account Holder for your account, or be granted permissions by your Primary Account Holder. If you are unable to...
View Articletmobile very BAD service
Is there anyone else having bad service when it comes to their 'fals adverstising' of blaxing fast 4G network?Whenever (80%) the time I try to use it, it goes to 2G and I PAY a LOT of $$$ for this...
View Articlewhy am billed again for a game which i paid for
every month i was paying my bill for the longest time i was being charge for a game which i bought and im charged 6.99 a month then the phone that i have you cant even take videos i was in paris last...
View Articlehow do I change plans
I just opened 2 lines 2 year contract I want to change data plan how do I do that on phone ??? Message was edited by: tmo_adam_c to remove the customer's name as it was accidentally added.
View ArticleInvalid Voicemail - New Customer
I haven't had voicemail since starting with Tmobile over a week ago. When dialing into voicemail(1, 123) or from landline, it tells me to enter my 10 digit number and states that my number is invalid....
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Send text messages: My T-Mobile
Overview Use this document for steps on sending text messages from My T-Mobile to T-Mobile customers. You must be logged in to My T-Mobile to send text messages.My T-Mobile will not send text messages...
View ArticleWHY DOES MY TMOBILE ACCOUNT HAVE ME LOCKED OUT
I HAVE BEEN TRYING TO GET MY TEMP PASSWORD SENT TO MY VIA TEXT BUT EVERY TIME I CLICK ON THE SEND PASSWORD NOTHING HAPPENS IT DOESNT EVEN OPEN UP THE LITTLE WINDOW STATING IT HAS BEEN SENT. IM GETTING...
View ArticleBill Problem
I am having a pre paid plan This I had refill my account twice with debit cardBut it still can't process??why?? The first time I refill was 1.9.13 and one is yesterday ...it told me I successfully...
View Articleautopay
I am on the 1500 combination minutes call/texts for $30/mo. and I have signed up for autorefill. If I run out of minutes will it automatically refill the account or will it let me run out and penalize...
View ArticleContract Review
I have waited over three weeks for T-Mobile Contract Review to respond to my e-mail about the unauthorized extension of my contract, to no avail. This is getting a little frustrating. Should I assume...
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