T-Mobile does not honor the FREE $50 refill card
I saw the deal of LG Optimus L9 selling for $199.99 with a free $50 refill card on 1/9/2013 so I ordered one. I received it on 1/11 but there was no free refill card included. I called the T-Mobile...
View ArticleLoyalty Plans vs. Value Plans...Value Plan + Monthly EIP = ripoff
I have been with tmobile since 2008. We have a loyalty plan through tmobile. It is cheaper than the classic plan, but still can get subsidized phones. I have 2 lines and share 600 minutes, we RARELY...
View ArticleAYUDA
ALGUIEN ME PUEDE AYUDAR , MI CORREO DE VOZ ESTA EN INGLES QUIERO CAMBIARLO A ESPANOL ,, COMO HAGO
View ArticleHuge difference in data usage between phone and T-Mobile
I have "Unlimited" data, the kind that gets throttled after 5GB. This has never been a problem for me because I've never gone anywhere near that much data use in a month. A few days ago, about 2...
View ArticleThrottled 4G slower than ever.. Any ideas why?
I have the $30 pre-paid unlimited web (5GB @ 4G) and text, and 100 voice minutes. I do normally go over the 5GB allotment per month, after which the bandwidth is limited to "2G speeds". It's slow, but...
View Articlesolved: email a picture to a computer w/TMobile on non-TM phone
How to Email a Picture or Recording -- Solved I’m not going through life with my nose buried in a little box in my hand. But it’s nice to be able to make a phone call whenever I want. Like the...
View ArticleHow do I switch to the $30 Monthly4G plan if I am already a T-Mobile customer?
I am already on T-Mobile, and my line uses one of the Classic $66 a month plans. My 2 year contract just finished, and I want to switch to the $30 a month 100 Minutes/ Unlimited Text /Data plan. I want...
View ArticleCustomer services issues
I have been a loyal customer of T mobile for the last 10 years. Today I wanted to take advantage of their promo for free smartphones as I need to upgrade my (yes) 10 years old phone. I call 611 and...
View ArticleT-Mobile "relaunching" the $70 Truly Unlimited 4G Plan?
So I just got off the phone with a customer svc rep and I asked him a few questions regarding the upgraded 70 dollar plan. The matter of discussion focused on the fact that the 70 dollar plan still...
View ArticleAccount number for prepaid account
I just moved from a postpaid account to prepaid... I used to have account number associated to my postpaid account. Do I have similar account number for the prepaid? If yes, how can I see my account...
View ArticleNon-payment of $30 Monthly4G
I've read that if you don't have enough funds to renew your Monthly4G plan, you have 120 days before it switches to pay-as-you-go. If this occurs after the 120 days do you use the eligibility for the...
View Articleprepaid - Remove credit card from my account?
When I log into my T-Mobile, my account shows a default credit card for adding more funds.How can I remove this credit card?(I would like to transfer my SIM to someone else, and have my credit card Not...
View ArticleT-Mobile Voicemail sucks.
T-Mobile voicemail really annoys me. On of my issues is with the robotic voice. When I press 5 to get "envelope information" it repeats the number so fast that I can't write it down. On other services...
View ArticleAsurion raising deductible (rip-off)
I just received a letter stating my deductible is being raised. From $40.00 to $100.00. Now keep in mind our phones are old. Samsung exhibit 1 and 2. What gives? 8.99 per month is about $90.00 per...
View ArticlePayment and Usage Complaint
Why is it that on my plan I purchase 3.5GB for 2 mos. and no matter whether I am online or not I have been paying 35.00 every month instead of 2 mos. I questioned this from day one but, was told that...
View Articleprepaid - expiration date not adjusting to my last use
Yesterday, my t-mobile account page showed Use by: 1/30/2013 9:00:00 PM Last night I made one phone call, and made one text message. Today, almost 24 hours later, the...
View Articlelied to by sales associate, hassled by cust service and can't make a phone...
Hello, I've been with T-Mobile for the past 7 years or so and up until recently, have been extremely satisfied with the company. That all changed a few months ago when the lies and deceit started. In...
View ArticleInvalid Voicemail - New Customer
I haven't had voicemail since starting with Tmobile over a week ago. When dialing into voicemail(1, 123) or from landline, it tells me to enter my 10 digit number and states that my number is invalid....
View ArticleData used up, can't purchase new pass
So I'm on the last day of 30 day, 1.5GB monthly pass and I ran over my data usage. The difference is less than 12 hours at this point until the auto-renew replenishes the data but I wanted to make...
View ArticleUsing existing number
Bought T Moble phone activated it online with $50 phone card 1/13 email said it could take 24hr to complete connection with my existing number. Now its 1/16 not a peep out of T Moble. Do they conntact...
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