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Primary account holder
Hi... I am an overseas student with my family. Last week, we joined family plan with 3 lines and entered homepage to manage various kinds of things about our phones. I found that I should be the...
View ArticleHow Do I Use My T-Mobile Nexus 4 In Foreign Countries (Europe/Japan)?
I use nexus 4 (t-mobile/LG), a Google smart phone in US (New York). I stopped by my local t-mobile store (East Side, Manhattan) and asked how I could use my phone while staying in Germany and later in...
View ArticleAbout short codes
Short codes detailsPostpaid network and device short codesWe make it easy for you to find out basic information about your device and manage your services on the go. Simply dial the numbers in the...
View ArticleText messaging (SMS) spam and caller ID spoofing spam
Text message spam detailsText message spam is any unwanted or unsolicited text message sent indiscriminately to your mobile phone, often for commercial purposes. It can take the form of a simple...
View Articleunlimited international dial service
Hi, I just add the unlimited international dial service to my phone, and I paid on September 25. Yesterday, in the morning, I was able to call, but in the afternoon I couldn't, and I can't right now, I...
View ArticleChange prepaid plan UL 60$ to 30$ 5GB
Hello, is there any way to change my current prepaid plan (UL 60$) to the 30$ prepaid plan with 5GB of data without buy&activate a new SIM? I read on the internet that this might be possible by...
View ArticleCalling & Messaging index
CallingLearn about calling services. 411 directory assistance FAQsAbout Call ForwardingAbout Call Hold and Call WaitingAbout Caller ID and Name IDAbout Mobile to MobileAbout Wi-Fi Calling...
View ArticleQuestion about "Jumping" prior to first available Jump upgrade
I signed up for Jump when it came out a couple months back. I know there is an initial 6 month waiting period before you can do the first upgrade using Jump. Out of curiosity I wanted to see what would...
View ArticleAbout Call Forwarding
Learn about call forwarding here. Call Forwarding details See Change rate plan or services from My T-Mobile to add features or services. To set up Call Forwarding from a device, see that device's...
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About Call Forwarding short codes
Call Forwarding short code detailsWe make it easy for you to find out basic information about your device and manage your services on the go. Simply dial the numbers found in the table below from your...
View ArticleI was supposed to be put on unblocked list for short codes but I am still...
I am trying to sign up for Target's mobile coupons app, however I cannot receive my PIN code because for some reason I am blocked from short codes. I already talked to a tech and I was supposedly...
View ArticleBeyond my expectations in several ways!
A little background, I come from Sprint (Nextel actually) after being with them for nearly 15 years. Once Nextel shut down, the service was unusable in general and still apparently is. I switched to...
View ArticleSwitch from Simple Choice to $30/100 minutes plan
I just transferred from AT&T to the Simple Choice plan for two iPhones and an iPad. In doing some research I discovered the $30/100 minute plan. Since we do not much use the telephone, this plan...
View ArticleHow do you leave a complaint about a specific person working at a specific...
Two times in a row that I went to a specific T-Mobile location, I had to deal with the same AWFUL employee. I also work in customer service, so I know it can be stressful, but we gave her NO reason to...
View ArticleAny new info on forced migration of grandfathered plans?
I had to start a new thread because you guys closed the last one without it being solved due to the 36 hour thing. Time just keeps passing and there is no new information on the forced migration. I...
View ArticleIphone 5 and prepaid plans
Hello, I currently have the 30$/month prepaid plan and wanting to change it to the 50$/month prepaid plan. I have two question. First does the 50$/month prepaid plan works with an unlock apple iphone...
View ArticleDoes the phone with the MEID number can been activated by T-Mobile SIM card?
I have a Samsung Galaxy S3 of China Telecom. This phone can support both CDMA and GSM network. I bought the Micro SIM card form T-Mobile net shop. When I try to activate my S3, the IMEI number was...
View ArticlePHP and Mobile Security clarification
To clarify, the Mobile Security feature that's currently free with PHP will be discontinued on Nov. 13, 2013? And if we want a similar feature, we'll have to pay an additional $4 per month for Lookout...
View ArticleMicrosoft Corporate Discount not applied
My Microsoft Corporate Discount is not applied to my first bill.When the documentation for the discount has completed while taking the connection, why is the discount not applied to the first bill?...
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