Is SMS e-mail broken?
I posted this question within an existing discussion at Is T-Mobile no longer supporting Email to Text (SMS)? but since that questions has been marked as "resolved" I thought I'd be better to start a...
View ArticleSimple starter plan
Dear T-Mobile Community, I am interested in Simple starter plan and bring my own iPhone 5. I have several problems. 1. I will be abroad for June and July. Can I suspend these two months with the simple...
View ArticleWalmart - $30 pre-paid plan - How to fix cold SIM card issue during activation?
I wanted to put a new iPhone 4 on the Walmart $30/mo prepaid plan, while keeping my phone number. So, I ordered a SIM activation kit from walmart.com, which arrived in the mail today. When I called to...
View ArticleInvalid SIM Number problem on activation (from Australia)
Hello - I have pre-purchased a sim card from a seller in Australia to use when I am travelling in May. I keep getting an error message saying "this isnt a valid sim number" and I have checked the...
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SMS shortcode blocks
I am on the $30 prepaid line. I have been trying to receive shortcode text messages but they are not being received. Can you please advise as to whether or not the $30 prepaid plan supports...
View ArticleCaller ID wrong name
II've just switched over to TMobile and when I received my new phone I made a call and a different name was showing up on landlines. What can I do to fix this issue?
View ArticleHAVEN'T RECEIVED MY REFUND! !!
On February 21 I went in store and bought 2 phones galaxy note 3 and iPhone 5c.On February 22 I went and returned the iPhone 5c.i received part of my refund there at the store and was told that the...
View ArticleCan't activate T-Mobile $30 SIM from Walmart
I'm in the same boat as this guy: Cant activate $30 unlimited prepaid plan sim cardThis question is Assumed Answered.rblak Feb 16, 2014 11:19 AMI purchased the $30 Tmobile Sim starter kit from...
View ArticleTMO free texts
I would like to stop the payment received text going to the other 2 phone lines. Used to be you could find it on MyTMO, but I can't find it now. BTW - MyTmobile does NOT like Pale Moon Browser on...
View ArticleContract, No Contract, Contract.......
We have been clients for 9ish years now. Spent much much $$$$$$$$ (probably over $20,000 now), yet we always seem to get forgotten about when it is time to dole out the benefits, discounts, and most...
View ArticleRude Customer Service
The sales man we went to tricked us into signing up for T-mobile basically by lying to us. When we came back to the store after we discovered what will be our bill, the manager was rude and very...
View Articleneed help
i got the optimus f6 than got my gf the iphone 5s..on the family plan..she lost that phone and we had it replaced...i took that phone as my own with the number from the optimus and reported the second...
View ArticlePhone suspended
I'm LIVID! My service was suspended in the middle of the night, I've called to get an extension as well as explain to customer service that I been in & out of the hospital sick. Beings that I'm...
View ArticleiPhone 5s signal problem
I'm still not able to get LTE or 4G in my home but walk out side a bit and get perfect LTE service. I really wanted it to work in the home as well seeing that I use my cell phone only for phone...
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Simple Choice Plan New vs. Existing
When I go the change plan option in my account, it gives me the option to change to a simple choice plan for $80/month for my two lines for unlimited talk/text. Right now I have the Classic 1000 for 2...
View ArticleHow Do I get an unlock code for my iPhone 5s?
I called tmobile customer care on wednesday and requested an unlock for my iPhone 5s that I've purchased through tmobile. I got an automated response telling me to plug the phone into iTunes and it...
View ArticleHow to get activation code for SIM starter kit?
Hi I just buy two SIM starter kit, but I didn't get any activation code from receipt and seller.Has anybody know to get the activation code?Otherwise, From the receipt, I saw SIM card adapter,but I...
View ArticleHow do I get a mailer to trade in my device?
I need to trade in my old device to qualify for the ETF reimbursment program. There's instructions in the ETF reimbursement FAQ which directs you to the Device Recovery Program which then asks for an...
View ArticleWhat do you mean by "unlimited talk"?
I have an old family plan with T-mobile that gives me 4 lines, unlimited texting and 1500 minutes of talk to any landline and mobile phone for $100 a month. I saw the ad for the new plan that says...
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