How long can I suspend my account?
I'm going to be out of the U.S. for 4 to 6 months, so I want to suspend my account while I'm out of the U.S. How long can I suspend my line?
View ArticleAbout optional features with Pay in Advance
Optional and additional features detailsOptional features with Pay in Advance plans1-800-COLLECTDirectory AssistanceDownloads (including ringtones, games, and wallpapers)International dialing (to more...
View ArticleAbout 1-800-COLLECT on Pay in Advance
1-800-COLLECT detailsWhen you can't refill your accountWhile not a T-Mobile service, 1-800-COLLECT is an option available if you're unable to refill your Pay in Advance account, but you need to place a...
View ArticlePay in Advance plans
Plans & FeaturesPlansMonthly Rate Plans OverviewPay in Advance Mobile Broadband OverviewPay As You Go OverviewPay By the Day Overview FeaturesIncluded FeaturesOptional/Additional FeaturesText...
View ArticleHow am I on a new two year service plan?
I signed up online and part of the reason I switched carriers is that T-Mobile claims there is no longer a 2-yr mandatory contract...on my account, it says that something on my account had changed...
View ArticleHow tos: Resetting your Pay in Advance PIN
Learn how to reset your Pay in Advance account security PIN on this page. What is a PIN?When you contact a T-Mobile customer care representative, you'll need to provide a PIN (personal identification...
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How tos: Lost or stolen handset while on Pay in Advance
Learn what to do if your device is lost or stolen. StepsIf your device is lost or stolen, take these actions right away:Contact T-Mobile immediately to suspend services.Suspending the account will...
View ArticleInternational Data Roaming
When will T-Mobile US offer reasonable International Data Roaming rates? $15 a megabite is a joke. ATT offers a monthly 120 MB international roaming package for $30, i.e., 25 cents a MB. Maxroam...
View ArticleHow can I get a refund on the "No Annual Contract Plan?"
Can I go into my local T-Mobile store to receive my deposit and the money I paid monthly for the device and plan back? I have private reason I want to opt out this plan so any help and details on this...
View Articleservice updates Toledo, Oh
Been having frequent signal drops in my area as of that wondering what's going on
View Articleupgrade plan
Hi, I want to upgrade my service to have unlimited voice minutes. Thanks,Tim
View ArticleHTC Inspire Unlocks AT&T Phone APN Settings for AT&T
I recently purchased an unlocked HTC Inspire on AT&T on Amazon as I was tired of the prepaid phone selection that T Mobile offers. Anyways I just put my T Mobile SIM in the phone and all worked...
View ArticleI have a Samsung Galaxy S3 pay as you go phone. Can I receive SMS messages...
One of my vendors sends SMS messages with jobs for me via a short code phone number. But it seems I'm not receiving them. Why?
View Articlecomplaint
I thinkl t-mobile has a very bad website. There is no DIRECT way to communicate with the company. My SERVICE SUCKS when I leave the major cities. I have waited (read: BEEN A CUSTOMER) 9 YEARS for...
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Coverage in Upper Peninsula of MI & Bringing current iPhone 5
I am currently on Verizon with an iphone 5 and unlimited data. I am on a family plan with my sister and she is going to switch us over to tmobile. We live in Texas where Tmobile has coverage, but we go...
View ArticleURL 4 my Help Desk Ticket ?
Question: Can we get Information about a T-Mobile Help Desk Ticket by logging in to my.t-mobile.com ? I recently registered a Help Desk ticket with Tier 3.The representative informed me that I would...
View ArticleJUMP Upgrade after phone is paid off
I'll be buying a new phone in a few days. I usually buy the insurance, so on the surface it would be a no-brainer to pay the JUMP fee. But I have a couple questions: 1. Let's say I really like the...
View Articlesim UNLOCK complaint
I wanted to ask tmo_tim creator of the policy on tmobile.com about the SIM UNLOCK, or any T-Mobile employee, the about this. I just had a really bad experience requesting my SIM UNLOCK code even though...
View ArticlePlan differences
What are the differences between: Simple Choice - Unlimited talk + TextValue Plan - Unlimited talk + Text Besides the 2 cents.
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