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Channel: T-Mobile Support : All Content - Plans & features
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Pay-as-you-go plan with personal hotspot?

Hi, I will be visiting the United States on vacation in September and will be in the country for 3 weeks. I would like to obtain a pay-as-you-go plan for my iPhone 5 (unlocked). I need a plan to cover...

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Separate data plan for Galaxy tab 2 10.1?

I currently have unlimited data plan for my samsung galaxy s 2 phone. If i get a Galaxy Tab will i need a separate data plan for it or will my current data plan work for it as well?

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Pay by the day - does an incoming call count if it goes to voice mail?

If I have a plan that charges me by the day, and I choose not to answer any incoming calls on a particular day and let them all go to voice mail, does that  result in a charge for the day? Or is it...

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Want a Corporate Offer applied on my Order

I wanted to make use of a Corporate code in making a HTC One - Glacial silver purchase. It was an Online offer so I tried to do it Online. When I tries, it poped up saying I need to call 866 464 8662....

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Upgrade question

My family is wanting to change our current monthly plan to save money. I am eligible for an upgrade and i'm curious as to if i get a new phone and sign another 2yr contract is that making it so that...

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I have a family plan with 4 lines. I need to rearrange the sequence of the...

I need to bring the 4th line on my family plan to the 2nd position. How can i do this online. Thanks

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Not Sure Why A Bill/Receipt Isn't Considered A Priority

     Hello, I just added funds to my account and was surprised to learn that I will not get a receipt online, view past payments to print, or receive one in my email address for my records.  Why does...

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Can I change my Pay As you go plan to pay by days plan?

I am currently using Pay as you go plan and wish to use 3 days unlimited Internet surfing. Can I change to the pay by days plan and then change back to pay as you go plan? If possible, will my account...

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How can I suspend my stolen phone if i haven't signed up for my.t-mobile.com...

I got a month plan for my month long stay in the US, and a couple of days ago my phone got stolen. I didn't restore my service because I'm leaving in a few days and didn't need it. I'm leaving the...

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Move MobileLife Album pictures to Google Drive

The MobileLife Album service has been officially retired as of September 3.

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Completely frustrated with customer service.

I have only been with T-Mobile for about 2 weeks. I ordered a windows phone- big mistake. I hate it, but that is not my problem.  Trying to exchange it within the buyers remorse period is the problem....

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Family Allowances and MobileLife index

Family AllowancesFamily AllowancesNotificationsRoamingSetup guideUnderstanding Family Allowances  Manage Family AllowancesChange the Parent LineAlways Allowed and Never Allowed...

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MobileLife Album how tos

The MobileLife Album service has been officially retired as of September 3. 

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MobileLife index

MobileLifeMobileLife ContactsAboutHow tos  MobileLife Family OrganizerFAQsHow tos  MobileLife VoicemailHow tos

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how can i check if my sim is expired and can i relive it

i'm in italy i don't use the t-mobile number form 1 year but i refilled it, now when i try to use it it say registration sim failure, how can i be sure if it is expired, eventually can i take back my...

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Switching From Pre-Pay to Post-Pay, Add A Phone, Port Numbers?

Hi, I purchased an HTC Sensation and a $50/mo. pre-pay plan to test T-Mobile's service in my area.  I'm pleased with T-Mobile, so we're going to buy a second handset, want put my wife and I on the...

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Can I refill and use my expired but active SIM ?

Hi,I have a Pay As You Go Prepaid SIM card. It has not been used for few months. The Account Status is "Active". By it also shows "Use by : 3/15/2013" . Does it mean the SIM and the number expired? Can...

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About MobileLife Album

The MobileLife Album service has been officially retired as of September 3. 

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CANNOT SEND TEXT MESSAGES, I always get "Sending message failed" notifications

Ever since I started to use my smartphone with T-mobile plan (about 2 weeks ago)I couldn't send a single text message. I can receive text messages from others but they are from 'No caller ID'and also...

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Less minutes after adding $10

I had 118 minutes and I added $10 now, and now I have 113 minutes? Pay as you go plan expiring today at 9pm.

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