Primary Family member updating other member text usage
I'm on a Family Plan with me as Primary. Years ago T-Mobile only allowed changes that affected everyone on the account. I wanted to clarify; if I wanted to block all messages/texting for members except...
View ArticleHi, I have received a text message but I am out of the country and I need to...
Hi, I have received a text message but I am out of the country and I need to retrieve it, Is there a way to see my messages online?
View ArticlePlan change to $30/month plan with unlimited talking and texting with 500MB data
While registering for my plan for first time I got monthly $30 plan with unlimited talking and texting with 500MB data appearing on the website. I want to change my plan to this plan. I am not able to...
View ArticlePay-as-you-go plan with personal hotspot?
Hi, I will be visiting the United States on vacation in September and will be in the country for 3 weeks. I would like to obtain a pay-as-you-go plan for my iPhone 5 (unlocked). I need a plan to cover...
View ArticleHello, i am having a problem with user permission recognizing my info. Anyone...
Hello, i am having a problem with user permission recognizing my info. Anyone have any idea what i could be doing wrong?
View ArticleRe:1500 Talk & Text with 30 MB data
Hi, I want to change "1500 Talk & Text with 30 MB data" plan but I cannot see this plan in my T-Mobile website, please help!!
View ArticleMobileLife Album service retirement FAQs
The MobileLife Album service and application have been officially retired as of September 3. To save your content going forward, we recommend using Google Drive or Dropbox. You can email pictures so...
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Can I change my Pay As you go plan to pay by days plan?
I am currently using Pay as you go plan and wish to use 3 days unlimited Internet surfing. Can I change to the pay by days plan and then change back to pay as you go plan? If possible, will my account...
View ArticleClass Action
Does anyone know any information about the class action lawsuit concerning the contract/no-contract change? I renewed my contract weeks before the change and didn't get the phone upgrade. Now I'm...
View ArticleShouldn't rely on T-mobile? Advised by a Manager in Customer Service
I just don't understand how rude a manager can be. After 9 years of continue usage, this type of customer service is unacceptable. They are facing system update, and can't process any payments or...
View ArticleCompletely frustrated with customer service.
I have only been with T-Mobile for about 2 weeks. I ordered a windows phone- big mistake. I hate it, but that is not my problem. Trying to exchange it within the buyers remorse period is the problem....
View ArticleNo service
Hello, It's been two day I don't have coverage at my home. Previously it worked just fine.Please check!
View ArticleThinking of switching from sprint and looking at my Monthly discount options
Hi Im looking at switching over My family plan from sprint and would like to know what monthly discount does my jobs offer i work forTargetYolo County Office Of EducationAble Building Maintenance or...
View ArticleGet back to $30 unlimited keeping same number?
I was $30 unlimited to start with Tmobile. Bumped to $50 when I had two months of heavy call usage. What's the simplest way to get back to $30 unlimited without losing existing phone number?
View ArticleWant a Corporate Offer applied on my Order
I wanted to make use of a Corporate code in making a HTC One - Glacial silver purchase. It was an Online offer so I tried to do it Online. When I tries, it poped up saying I need to call 866 464 8662....
View ArticlePAY MY BILL
can someone please tell me what is going on with t-mobile website? it's been down and i tried calling to pay my bill and the hold is 43 minutes!!!!! i called the store near my location and no one...
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Not able to use phone inside home or outside w/in a one mile radius
As of Thursday I am unable to use either of my phones inside my home or a mile away. Customer Service is not giving me any answers at all. How can this situation be fixed?
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