50$ plan
Hi I have a 30$ plan, I just refill today whit 50$ i got the confirmation text on my cell that i have refill 50$ and now I want to change my plan at 50$ but the website page is telling me that i don't...
View ArticleWith pre-paid sim-only, is it possible to convert some of my balance to use...
I have a pre-paid gold plan with manual top-up, sim-only. I also have a UK iPhone 5 (so the GSM ranges may not be quite the same as the USA models of iPhone 5 - I'll check the bands on another...
View Articleenabling wi-fi calling
I have blackberry Q10 which just received firmware update with wi-fi calling.However wi-fi calling switch is greyed out in wi-fi calling app.I am not able to turn it on. Do I need to do something...
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Porting/Temporary Number Issue
I was given a temporary number while my existing T-Mobile number was ported to a post-paid account. Within a few hours neither number had service. It's been 24 hours and this is still the case. I can't...
View ArticleWill the Simple Choice Business Classic plan offer the new Moto-X?
I am considering proposing that our company opt in on the new Simple Choice Business Classic plan. But folks are picky about their phones. Many of the top tier phones are offered I see are offered as...
View ArticleIf I want to switch to T-Mobile will they buy out the contract I'm currently in?
I'm currently with Viaero stuck for another year, unfortunately, I HATE their service. I have friends with T-Mobile and I'd love to switch. BUT it's almost $300 to buy out my contract. Will they buy it...
View Articlechat
i need to get in touch with a "tmobile specialist," but seeing as we are outside of business hours, is there a chat option??
View Articlewhy my number is showing up when I am not texting
my number is showing up on text messages on my husbands phone when Im not texting him. i have tryed to figure out why?
View Articlehow do I mirror my children's phone
How do I mirror my children's phone to see who they are talking to and texting for their safety?
View ArticleGalaxy S4
I just purchased Galaxy S4 and keep getting "not registered on network" message, can someone please help me?
View ArticleMY SIMS CARD CAN HOT USE ROAMING IN HONG KONG
MY SIMS CARD CAN HOT USE ROAMING IN HONG KONG I insert the SIM CARD in my mobile phone, but unable to use the roaming service in HONG KONG & i am at HK right now, it show my SIM not auth to use...
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How can I confirm that no one else has my phone number?
I have been receiving a ton of calls and texts from people I don't know saying that I just called them. I also got a call from my own phone number once. How is this even possible???
View Article$30 prepaid data plan
Hello,I am currently using the $30 prepaid plan with 1500 Minutes/texts and I would like to switch to $30 unlimited web and text +100 minutes but I cannot find it anywhere in my.tmobile.com.Can you...
View ArticleHow can I change the timezone associated with my pay by the day plan after...
I moved from Hawaii to Colorado and due to inconsistent coverage I don't use my phone everyday. So the day by day plan fits best. How can I know when the "new" day starts? Or how can I set it tho 12:00...
View ArticleReturning visitor: how to keep pay by the day plan
HiI am a foreign visitor and have a $3 Pay by the Day plan. I am travelling which means inconsistent coverage for T-Mobile (but I use German T-Mobile all over Europe) so the PbtD plan of T-Moble U.S....
View Articleforgot the password and can't use my phone
My son forgot the password to unlock his phone and now we can't use it.
View Articlemy cellphone keeps in roaming all the time
i dont know what's happening with my cellphone all the times is in roaming tho i'm at united states!!! but i can make calls or receive them. Do you know if it affects my plan?? or how it affects me if...
View ArticleWith pre-paid sim-only, is it possible to convert some of my balance to use...
I have a pre-paid gold plan with manual top-up, sim-only. I also have a UK iPhone 5 (so the GSM ranges may not be quite the same as the USA models of iPhone 5 - I'll check the bands on another...
View ArticleToday, I received two voicemails, one from two weeks ago, and another from...
Today, I received two voice mail messages. One was from my Mother (from over two weeks ago, from another T Mobile phone), the other was from a prospective employer ( six days ago). Needless to say, I'm...
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