cancellation fee waiver
i recently moved to oversees and had a t-mobile rep change my monthly plan to a prepaid so that i can keep the same number when i come to visit the states in the future...however she asked me to mail...
View ArticleRefarming in 27284?
I am seeing tagging of service around me but not enough to feel comfortable buying a phone that doesn't support 1700. Can someone tell me if 1900 refarming is being done in my zip?
View ArticleWi-Fi Calling - receiving calls while overseas?
We are starting to look at new phones and are particularly interested in having the Wi-Fi calling feature. Our current Nokia 710's are not capable since they run WP7.5, not WP8. Due to my job and...
View ArticleHow do I get T-mobile to unlock my previous phone?
I got a smart phone several months ago. I just gave my old phone to my daughter. We are trying to get it unlocked so she can use it. This is is what she was told: "Thank you for taking the time to...
View ArticleData Plan + Prepaid
Can I add a data plan to my current prepaid plan (pay as you go)? (thinking about getting the Optimus F3 with a pay as you go prepaid plan and data plan) Also, what speeds go you get for the 500MB data...
View Articlewhy my number is showing up when I am not texting
my number is showing up on text messages on my husbands phone when Im not texting him. i have tryed to figure out why?
View ArticleNo customer care here. Its just customer don't care
Outgoing isn't working. Texting is blocked. Chat service asks for a pin which is not there and am unable to create one. Email option is not there. Customer care 611 puts me on hold for 20 mins and cuts...
View ArticleHow to switch from 1500 mins plan to $30 unlimited text+web+100 mins talk...
Hi, I'd like to switch from the $30/month for 1500 mins plan to the $30/month of 100 mins unlimited text and web. How can I do this without losing my number?
View ArticleGalaxy S4 MMS sending/receiving issues
I have not been able to send or receive an MMS message in about two weeks. At first I thought it was because I was on the WiFi however I have disabled that and I am still unable to send or receive....
View ArticleClik here to view.
As a 10yr customer why won't t-mobile look after me with JUMP?
I've been sent the following SMS to my tmobile phone:Advertising the JUMP program that T-mobile won't let me participate in because I'm already a customer. Not only am I a long term customer 10+ years,...
View Articlepayng onlie - without Social Security Number
I´m from Brazil...i´m trying to add $/minutes prepaid in my phone-tmobile ***-***-**** ... but , i´m trying to pay in CREDITCARD , and i don´t have SSN - SOCIAL SECURIY NUMBER , because ´live in...
View ArticleClik here to view.
T-Mobile Nano Sim
I was wondering if there is anyway I was able to get a free Nano Sim card since I am an existing customer, I am about to get an iPhone 5 but I just found out that they require a Nano Sim, and I font...
View ArticleWhy is it so much?
I Have a question and I am confused about something. Does anybody know why it costs so much to terminate your contract early when you have less then two months left? I'm on a plan with my sister...
View ArticleNo roaming agreement with AT&T in 56368 area?
Is there any chance you can enter into a roaming agreement with AT&T in the 56368 (Richmond, MN) area to help make up for the poor 2G coverage?
View ArticleReturning visitor: how to keep pay by the day plan
HiI am a foreign visitor and have a $3 Pay by the Day plan. I am travelling which means inconsistent coverage for T-Mobile (but I use German T-Mobile all over Europe) so the PbtD plan of T-Moble U.S....
View ArticlePre paid phones
I have a no contract phone and want to up grade to a HTC One, is there a way to keep the phone number I have now?
View Articlehow do i cancel my plan?
I moved out of the country and need to cancel my plan, but i can't figure out how.
View Articlereturning money for slashed goggle nexus 4 prices
Hi, I bought Google nexus 4 exactly 10 days ago with a Tmobile contract on half down payment. I have been trying to contact support and customer care about whether we will be offered a price cut for...
View ArticleNeed assistance to add two lines for Iphone5 that will allow us to get data...
Ok. Never mind. This is more of a service inquiry with the customer reps.
View ArticleToday, I received two voicemails, one from two weeks ago, and another from...
Today, I received two voice mail messages. One was from my Mother (from over two weeks ago, from another T Mobile phone), the other was from a prospective employer ( six days ago). Needless to say, I'm...
View Article