Rates & charges: Messaging
Use this document for all messaging pricing information. T-Mobile messaging consists of text, IM, e-mail, picture, video, and other multimedia messages. Domestic messaging rates$0.20 for ALL domestic...
View ArticleHow tos: MobileLife Album
Overview This document provides steps for MobileLife Album on My T-Mobile. For device-specific instructions, refer to the device's common procedures. Overview Resolution StepsActivate / RegisterAccess...
View ArticleLte
I want to know how long it going to take for me to get 4g lte on my iPhone 5 in Orlando fl. And still no update
View Articlecall history
We just got a Tmobile phone and I went online to check the call history to find a number that we accidently deleted and there is no call history. I have always been able to see history with other...
View ArticleTMo cannot refund the prepaid balance that I cannot use????
I have been a T-Mo customer for over 7 years and they have been my choice for their rates and good service but I am rethinking after this chat session I just had with T-Mo My Dad is visiting from...
View ArticleRepeated refusal to waive early termination fee despite documented poor/lack...
I have sent two letters to contract dispute seeking to end service with T-Mobile due to multible service issues. After documenting and speaking with reps who cannot help, they send a 'pre generated'...
View ArticleIn a LTE Bubble!
Well I figured out I live in a bubble from tmobiles LTE.The city I am currently the tower is not upgraded which is about 2000-3000 ft from me. ( I get 2 bars HSPA in my house)I can go north about .5 of...
View ArticleNew customer, can I do this?
Can I pre-order the iphone 5 with an individual value plan ($70+$20 ip5 EIP) and test out the service in my area, and then if I like it port my number over from AT&T? I have two lines with...
View ArticleBait and switch between online Advantage offer and order placed over phone
As a preface, I have been a T-Mobile customer since 2004. I last upgraded my phone all the way back in 2009. Last week, my four year old blackberry took a trip through the washing machine, so I decided...
View ArticleTruly Unlimited data plan being throttled? (Contract Value Plan)
Hi, I signed up for a two year T-Mobile Value plan contract with unlimited calling, unlimited text messaging and truly unlimited data with no throttling for 70.00 a month. The past few months have been...
View ArticlePay-by-day and Gold Award status
I'm from Canada. I would like to know if t the Gold Award status applies to the T-Mob pay-by-day plan. More precisely, if I bought the SIM card, will it stay active for 365 days if I have the Gold...
View ArticleAdding a Service (Texting)
Just wondering if adding texting to my family's current Classic Talk only plan would affect the contract's expiration date or have any associated migration fees. Our contract is set to expire in...
View Articlelifeline
I am a current postpaid t-mobile customer on the unlimited value plan with added unlimited nationwide 4g. The question I have is can I apply the lifeline discount to my current t-mobile account, or do...
View ArticleRemove text block
I can't find the option to remove Text block. Since I change the plan to unlimited text, I need the text block remove. please assist.
View ArticleHow can i choose unlimited 4g data on my value plan
I have an old value plan with 2gb of 4g data. Before sunday, when I checked the my account, I could choose unlimited 4g data for $20 per month. After Sunday, I don't have the option anymore. I am still...
View ArticleMust complete the contract but cannot upgrade?
Ive been with tmobile since 2000, always maintained a 2yr contract and always paid my bill. CURRENTLY classic 1000 plan...higher than Value but that is because upgrades are subsidized by your payments....
View ArticleMobileLife Voicemail: My T-Mobile
Overview What is Voicemail on My T-Mobile and what does it provide?Eligibility, Requirements, and RestrictionsResolution StepsAccess Voicemail on My T-Mobile.comChange the voicemail password /...
View ArticleNew Plans - Taxes and Fees
Does anyone have any examples of the new monthly no-contract plans and what the actual taxes and fees are in addition to the advertised rate?
View ArticleAbout T-Mobile Pre-paid plans
Hi there, Can someone please help or offer advice. I am from NZ and coming to USA for a holiday later this year with my family. My wife and I have iPhones (4 and 4s), and would like to use both phones...
View ArticleDiscounted plan question
Through my Alumni Association, we are currently getting a discount on our contract plan (via T-Mobile Advantage Direct). It looks like the new Simple Choice plans can also be had with a discount....
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