1. Log into My T-Mobile.
2. Hover over MobileLife and select Voicemail.

OR

Access directly: https://my.t-mobile.com/visualvoicemail

1. Log into My T-Mobile.
2. Hover over MobileLife and select Voicemail.
3. In the Inbox page, click Settings to the right of Inbox tab.
4. Select Change Pin on left hand side of screen.
5. Pin can be changed by first entering the Old Pin, then entering the new PIN twice.

Troubleshooting

1. You completed the new user tutorial and has the old password intact (last 4 digits of MSISDN). If yes, change to a new PIN:
   • PIN should contain 4-9 digits.
   • PIN should not be equal to last 4 digits of his phone number.
   • PIN should not contain consecutive or repetitive digits like 111 or 123).
2. You forgot password: Customer can reset their voicemail password to the last 4 digit of their mobile number by using the short code #PWD#, then follow the steps above to change to a new password.

1. Log into My T-Mobile.
2. Hover over MobileLife and select Voicemail.
3. In the Inbox page, click Settings to the right of Inbox tab
4. Select Current Greeting on left hand side of screen.
5. Listen to a greeting

1. Log into My T-Mobile.
2. Hover over MobileLife and select Voicemail.
   • Web Inbox page will be displayed.
3. To play an individual message, select the Play icon next to the message.
4. To Play All, select the Play All icon on the top left of the Inbox page.

1. Log into My T-Mobile.
2. Hover over MobileLife and select Voicemail.
3. Click anywhere in the box of the message you want to download.
   • The message will expand with options.
4. Select the Download option
   • The selected message will download to the download folder.

1. Log into My T-Mobile.
2. Hover over MobileLife and select Voicemail.
3. Click anywhere in the box of the message you want to email.
   • The message will expand with options.
4. Select the Send as e-mail option.
   • The selected message will download to the download folder.

1. Log into My T-Mobile.
2. Hover over MobileLife and select Voicemail.
3. In the Inbox, select Sort By in the upper right corner. A drop-down menu appears with the sort options:
   • New to old
   • Old to new
   • By name: A-Z
   • By name: Z-A
   • Unread first
4. To filter a name or number, enter the name or number in the Search box and then click Enter.
   • Only messages with the search criteria will be displayed.

1. Log into My T-Mobile.
2. Hover over MobileLife and select Voicemail.
3. At the Inbox, all voicemails with a successful Voice Transcription display.

Transcriptions will be available to only those Voicemail subscriber who can view the transcriptions on their VVM client.