Activation and transferring existing number
Hi,I am a 'want to be' T-mobile customer.I have some questions before I enroll. Currently, I am using a straight phone prepaid number. Two days back, I bought a Lumia 925 (T-mobile) from online.The...
View Articlecomplaint: simple family plan not so simple
Annoyed with t-mobile customer care: who I can complain about extended waiting time to get mine and my family's cell numbers back in use after changing our t-mobile family plan to another t-mobile...
View ArticlePrepaid SIM card is COLD status and can not activated the service
Hi, My wife bought 4G Mobile Hotspot includes 5GB Data at Walmart.com. I tried activate the service at online but got error 102 and called the customer support. They said it is COLD and let me sent to...
View ArticleAssurant Solutions
ok so i broke my iPhone 5 and i want to upgrade to the galaxy s5 when it comes out i have the jump program do i have to pay for the new iPhone 5 first then get the new phone if so how much if not what...
View ArticlePhone Activation
Greetings,... I purchased a T-Mobile phone in 2012 and used it for approx. 1 month. I have since moved to Thailand and my account has been blocked due to non usage. I am returning to the states next...
View Articlerefund...
I have a phone/account that I set up for a relative. The relative has recently passed away. Can I get a refund on the account balance?
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Can't Jump because of EIP?
So when I added this line to the account, I put a down payment of almost $200 on my S4, this was back in July. I'm eligible to jump, it's been past the 6 month mark, and even customer support says I...
View ArticleFor NYC 5 Line family Plan w/taxes & fees
Can somebody please please give me a bottom line with all taxes and fees for NYC with the family 50+30+10+10+10 plan. Thanks.
View ArticleRetrive My RMA
HelloI have 2 devices to trade in for EFT Reimbursement. I saved one RMA but lost the other. The value for both devices is $0. I only bought one new device from T-Mobile and used an old T-mobile...
View ArticleIs it possible to have a FamilyWhere for an MBB line?
Is it possible to have a FamilyWhere for an MBB line?
View ArticleDenied ETF Reimbursement?
Looked up my ETF Reimbursement online today on the website and come to find out I was denied because as stated, "Your T-Mobile account could not be associated with a qualifying device trade-in as...
View ArticleChanging Plans?
Hi, I was wondering if anyone can help me find a family plan that's more affordable. I'm currently under the Classic Unlimited—Talk + Text plan with 5 members. I'm the only one in the family that uses...
View ArticleInt'l Data Roaming - still getting warning texts
I have the Simple Choice free data roaming feature (and 20c/min) on my plans and I have used the phones in Thailand, Cambodia, etc, all with free data and texts, and 20c/min calls. Two days ago, I...
View ArticleETF reimbursement
I had switch from AT&T to T Mobile on 1/17 and the sales representative(A) in the story did not tell me that I have to submit the ETF by myself within 2 months. He just said "you have to wait...
View ArticlePublic school teacher discount
So we were lied to when we transferred from AT&T? We were told that teachers receive a discount, and as I said, you were sent that information in January. What is going on? I've heard TMobile takes...
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How can I check how much data I have left on my Tmobile Hotspot plan?
I heard it was "Impossible" now isn't that just lovely?
View ArticleVerizon bill
I received my Verizon bill and it shows that I owe $600 for cancelation fees. I am freaking out a little, I thought T-MOBILE took care of that. ..help.
View ArticleMy bad Experience with Jump
Hi Guys, Has anybody had any issues trying to update their phone with the jump program. I went into the tmobile store on 1/12 and the rep pulled up my account and indicated that I an eligible on 1/14....
View ArticlePhone Upgrade.....
We currently have the family plan with four lines for $140 per month and all of our phones are payed off, i want to upgrade my phone but the others members of the plan dont want to. My question is can...
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