Hi Guys,
Has anybody had any issues trying to update their phone with the jump program.
I went into the tmobile store on 1/12 and the rep pulled up my account and indicated that I an eligible on 1/14. I would need to go into the store to do the upgrade.
On 1/14 I went into the store and asked to update from the S4 to a white G2. Well, to my surprise they did not have any white G2's and could not have one shipped to me because they jump program does not allow shipping to an address. They could not even ship it to the store. They called around and found a store 45m in from me that had a white G2.
Off I went to the store. I spent 1.5 hours in the store while the reps tried to process the upgrade but could not. Had customer service on the line and still no luck. Eventually I had to leave because this was taking 2.5 hours out my day.
I called customer service about 3 times yesterday and still no luck. They indicated that they cannot do anything as the Jump program must be done from a store. I stopped in at another store last night and the same issue. Unable to complete the process.
I am so frustrated with tmobile right now. Do they not test this before they launch it. Maybe the same company that build the Obama Care is managing the tmobile site.
It's end of day today on 1/15 and still nobody from tmobile has called me to explain what the issue is. I wanted to bring my wife and son over to tmobile but I'm glad I did not do that because I would be sleeping on the couch.
You rock tmobile.
Sean