How long can you go between refills before your number is lost on $30. 100...
We are retired and live in Florida for 4-5 months during the winter. I have 2 phones one has the gold rewards status and expires after 12 months from top up which is fine. The other phone which is my...
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Is it available for Pay In Advance or Not ?!?
This is with regards to the About Premium Handset Protection (PHP) One part of the document states: Then another part states: Or maybe I just misunderstood the said document and it pertains to two...
View ArticleWant to "side-grade". Signed up before JUMP, have paid insurance up until...
I'm going to just try to state facts since T-Mobile's plans are so complicated. I signed up with T-mobile in May of 2013, before the Jump program existed. I got a Samsung Galaxy S4, made down payment,...
View ArticleUnable to sign up for T-mobile account online
I activated my T-mobile pre-paid phone on Oct 24 and ported my number in from ATT without any problems. However, when I go to register to manage my account online, it asks for the 10 digit T-mobile...
View ArticleSIM-lock
Hi, my name is Kirill and I'm from Finland. As you probably will see my english skills aren't on the top. By the way, I have an issue with my iPhone 5. The issue is that my phone is locked and as i...
View ArticleSwitching 2 Lines of 4-line family plan (Verizon to TMo)
Hi I was wondering if anyone could answer this question for me? I'm on a family plan, but with Verizon's data costs, my brother and my lines are increasing the phone bill costs quite a bit. We were...
View ArticleNo network connection. connect to wifi to make a call?
I have a prism 2. I bought the phone from target started off with the 50 dollar plan unlimited talk,text and web. Then I seen how bad the web was on the phone so I switched to the 35 dollar plan...
View ArticleHow to change tablet plan on a post-paid account?
I have a 4-line voice Simple plus a tablet line (5-lines total). When I login to my.t-mobile.com, and hit Plan icon, and then select the tablet line in the Managing Line dropdown, the page shows my...
View Articleturn off web guard for me
i am the primary account holder for my tmobile.is there anyway you(tmobile people) can turn it off for me without requiring a vaild SSN?i need to turned off because it block very normal sites.
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Have to trade 3 phones to get 1 line etf reimbursed?
My family has been looking into switching from AT&T to T-Mobile, and with the etf reimbursement it seemed like the time to do so. Unfortunately we are getting info that doesn't make sense from...
View ArticleSim card activation kit: invalid sim card number
Hi, I recently ordered a $30 sim starter kit from Walmart. It arrived a couple of days ago. However I have not been able to activate it. Once I go to the website...
View Articlephone records
Need phone records from December 2013 and January 2014 for a case I am building against my apartment complex. Who do I need to contact about receiving these.
View ArticleSimple Choice blocks Short Codes from banks, schools, etc.
Dearest T-Mobile- I was dismayed when I found out that I wasn't getting my banking alerts, campus closing alerts, or any other types of "short code" messaging. When I spoke to your customer service...
View ArticleHow does the "No Contracts" benefit me?
I am really confused and also disappointed in the new T-Mobile phone upgrade structure. I don't understand how this is a better option for me but maybe I just need some clarification. I only upgrade...
View Articleroaming on new plans
Do I get charged to activate and allow roaming on my device on the new plans?
View ArticleText message sending fails to phone on $2/day prepaid plan until phone is...
I attempted to send a text message this morning (it was a web page link) from a T-Mobile phone on a regular monthly plan, to another T-Mobile phone that is on the $2.00/day prepaid unlimited plan, only...
View ArticleProcess to port number from AT&T to T-mobile?
Hi, I have a AT&T connection and I would like to port it to T-Mobile without changing my number. Could anyone let me know the process to do it? I went to local T-Mobile store but they cannot...
View ArticleReset your Pay in Advance PIN
Learn how to reset your Pay in Advance (prepaid) personal identification number (PIN). You'll need your PIN when you call Customer Service or when you visit a T-Mobile retail store. StepsTo reset your...
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Keep phone number on $30 plan?
I currently have a smartphone line on one of the old plans. My contract will be ending in March. I was considering dropping the current plan that I have and switching to the $30 prepaid plan. I would...
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