Extremely Disappointed
An open letter to T-Mobile, I have been a customer of T-Mobile for the past six years. I initially got it after researching through various competitors and T-Mobile seemed most cost-effective. However,...
View ArticleI used to think they were just inept but today I realized they flat out lie...
I had to move due to my husbands stroke and subsequent loss of a job. We get virtually no service here and my phone only works if I sit in one spot in my home. Once I turn out of my driveway pretty...
View ArticleWon't waive ETF despite degradation in service?
Around 5 months ago the coverage in and around our house has gone from 1-2 bars to no bars. We have a family plan with 5 phones, so it is not device related. In order to have consistent service, we...
View ArticleKeep your account secure
Your Account T-Mobile policy requires that the Primary Account Holder contact Customer Care to provide the names of approved authorized users who will be allowed to access your account. The primary...
View ArticleT-Mobile "relaunching" the $70 Truly Unlimited 4G Plan?
So I just got off the phone with a customer svc rep and I asked him a few questions regarding the upgraded 70 dollar plan. The matter of discussion focused on the fact that the 70 dollar plan still...
View ArticleWhen does a 3GB Prepaid Mobile Broadband Pass activate ?
Hi, I'm a tourist coming to California at the end of April, 2013. My question is simple : if I buy a SIM with a 3GB Prepaid Mobile Broadband Pass online now, will I be able to only "activate" it a few...
View ArticleClik here to view.
Plan changed by itself? Need help urgently
Today (2/8/13) is the 1st day of my second month with T-mobile and I am currently on the $50 plan. I bought a $30 refill card from Wal-Mart only to realize there was no such plan as advertised for $30....
View ArticleContract review process
I sumitted a contract review per instruction from customer service on 23 Jan and immediately got an email stating that I would be contacted within 10 business days. Yesterday was 10 business days, so I...
View ArticleMessage Blocking from Some Services Despite Not Signed Up for Blocking
I have three lines on my account. The user of one of those lines occasionally encounters a problem with some free services she's trying to access, where upon texting the service in question she...
View ArticleAm I ready for that smartphone? Data plans?
I keep hearing that smartphones absolutely require a data plan. If possible I'd like to keep my current plan with its capped data and text messaging. I currently have a Samsung Gravity 2 and was...
View Articletmobile lifeline and in-reach issues
I am kinda upset with T-Mobile their is some misleading information on the in-reach program. I read on t-mobile website that all of the monthly 4G plans are eligible for the $10 discount. Though the...
View Article"Account refill required"
Hi. I use my T-Mobile Sim in various Android phones whenever I am in the US - roughtly once every couple of months. I use it mostly for calls and Google Maps. This time I cannot do anything with it as...
View ArticleNo Data Service in Fairbanks, AK ...?
For some time to come I will be spending 2/3 of my time in the Bay Area and 1/3 of it in Fairbanks. In the past I've had Verizon and had good phone service in that scenario, as well as excellent data...
View ArticleWhy is unlimited data not unlimited
I want to know why I cannot use my computer too recieve unlimited data from my phone,,, Its the same data and it is the same amount of data So why does T-Mobile throttle service at 10 G but offers...
View ArticleOut of Country and need to de-activate (not cancel) my account bedore they...
I forgot my password so the new one they sent cannot be read as I have no service here in Mexico. I do not want my account to be debited with auto pay but de-activated but not cancelled until I return...
View Articleclassic versus value
So i have a classic family plan 99.98$ per month. 20$ data for one line, 30$ data for second line. All my bill is around 180$/month.Witch value plan will save me more money? Can i keep my data plans...
View ArticleClik here to view.
Frustrated with not being a valued customer
How many of you have had a similar experience to this? I have been with t-mobile for a couple of years now, always paid my bill on time and now my contract is up (family plan 4 lines).I start...
View ArticlePrimary Account Holder Issues?? Anyone else?
Hello, I am a aggrevated T-Mobile customer just like the rest of you. I have been calling since 2009 about this issue and it still isnt resolved. Enough of that, let me tell you what is happening. I...
View ArticlePrepaid Refill FILL UP NOW link not operational
On T-Mobile's website, on the Prepaid Refill page, under the Credit Card Or Checking Account heading, there is a FILL UP NOW link, and the described webpage can be seen on the following:...
View ArticleInernational roaming
My name is Hendrik, Since i travel a lot, I have purchased a T-mobile no annual contract simcard and an unlimited international Talk and Text. These I bought to be able to use the service (calling)...
View Article