On T-Mobile's website, on the Prepaid Refill page, under the Credit Card Or Checking Account heading, there is a FILL UP NOW link, and the described webpage can be seen on the following:
http://prepaid-phones.t-mobile.com/prepaid-refill
When you click on FILL UP NOW, the browser is directed to the following page, but no response every comes back to complete a transaction:
https://tmobile.ecustomersupport.com/tMobile/gifting.aspx
In the past, I have used this link to refill one of my accounts. However, I've been trying for two business days to get that link to work, and I have not found it operational any time in the last two days. While I realize there are other methods by which to refill my account, that is not the purpose of my message here.
Does T-Mobile intend to keep that refill link operational, as it is a part of their webpage, placed on the refill page? Otherwise, who at T-Mobile needs to be notified that the link appears to be non-operational? Thank you for your time in investigating the difficulty with this link / refill option.