Your Account
T-Mobile policy requires that the Primary Account Holder contact Customer Care to provide the names of approved authorized users who will be allowed to access your account. The primary account holder and any authorized users will be required to verify the account.
All T-Mobile accounts can be protected by a password, and T-Mobile encourages you to use this protection. T-Mobile Customer Care representatives will use your password to verify that callers have authorized access to your account before making any changes or releasing information.
To set up your account password, contact Customer Care.
My T-Mobile
T-Mobile provides customers with the ability to service their own accounts through My T-Mobile. My T-Mobile also requires a password. Many people choose passwords that are easy to remember, but they may also be easy for others to guess.
Here are a few security tips:
- Never use any part of your Social Security number (SSN)
- Mix numbers with upper- and lower-case letters
- Typically, longer passwords are more secure
- Try to avoid obvious things like pet or child names