I just don't understand how rude a manager can be. After 9 years of continue usage, this type of customer service is unacceptable. They are facing system update, and can't process any payments or updates to the account. Bill, employee number 138811419 according to Hannah 138811017, advised I shouldn't rely on T-mobile for my only phone communication service also stated all he could do is apologize for the inconvenience and advise me to wait until their system is back online.
I strongly believe Tmobile as a company could potentially have preventative measures taken into account considering the following:
1. If they are not providing a method for customers to update/reach to their account to make payments or account changes
- Tmobile shouldn't do any cancellations or deactivate lines until their system is ready available to accept payments or account changes
2. Customer Service Managers should be capable enough to be more sensitive and think ahead. Offer possible solutions or think or provide ways these types of issues could be avoided