Not eligible--Porting from Solavei to T-Mobile
I'm trying to switch from Solavei to T-Mobile, but T-Mobile says that I am unable to port my number because there is a T-Mobile customer already with my number. I contacted Solavei and was told that I...
View ArticleAutomated system management: Family Allowances
Overview Only the Parent Line can change Family Allowances Settings using our automated system.The following five Family Allowances Account Management Options are available through our automated...
View ArticleBridging Contract/Migration Fee Lies
I was so excited that Tmobile was finally going to be able to offer the iPhone. I visted my local Tmobile store a week before the launch date to ask questions about how it would work. I currently had...
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Getting Started with Mobile Broadband
This document will help you get started using and understanding your new Mobile Broadband service. For additional details please refer to the Mobile Broadband (MBB) Overview documentation. Registering...
View ArticleNetwork Refarm Question
Does anyone know if all of T-Mobile's current 3G and 4G footprint will be refarmed to support HSPA+ on the 1900 Mhz band? If not, then will North Carolina be refarmed to see 3G and 4G HSPA on the 1900...
View ArticlePlan & Service Changes: My T-Mobile
OverviewUse this page to change your rate plan and services through My T-Mobile. Change planOpen a web browser and log in to My T-Mobile.Scroll to the line you wish to change and click View plan and...
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Prepaid Mobile Broadband - Can't login to my T-mobile if data exhausted
Lately I have been unable to login to my T-mobile to purchase a Top-Up pass if data is exhausted. After login, it hangs waiting for the account status web page to load. Last time I had to call...
View ArticleNew T-Mobile + Old loyal customers = ?
Hello,First of all I would like to say that I have been a T-mobile customer for a long time... even back in the voicestream days. I currently pay less than $70 a month for one of my lines. I was due...
View ArticleSwitching from prepaid $15/mo to $30/mo 100 minutes 5GB
I currently have a T-Mobile phone on the $15 monthly plan. I am interested in replacing it with a used smartphone and getting the $30/mo 100 minutes talk/5GB data plan and have some questions about...
View ArticleData SIM
Hi, I live in the UK and I am coming to America for 6 weeks so I would like to purchase a Pay As You GO SIM card but the only thing I will really need is data, What would be the best plan to get and...
View Article$30 plan - a few questions
Hi I'm on the $30 unlimited text/data 100 min talk plan. I have some questions re. this plan. 1) I can't seem to buy a phone upgrade on the website. Every time I click the button on my account page...
View ArticleHow do I transfer my phone number that is in someone else's name with another...
How do I transfer my phone number that is in someone else's name with another carrier into a T-Mobile account under my name?
View Article@home service
20+ year customer here. What is going to happen to the @home service when this merger/reorganization takes place? When that service was first started you had to have a cell phone plan with at least a...
View ArticleTruck Driver looking for a solution to unlimited data, high speed mobile...
I am a truck driver. Truck driving and mobile, high speed broadband don't mix well.Especially if you use a lot of data on the go. I basically live in my truck & use quite a bit of data. I'm looking...
View ArticleWhy is US pricing so ridiculous?
I travel a lot. This is also the first time that I've owned my own phone, so I believe it is prudent to understand all options available before making any decisions. Why is it that I can pay $12/month...
View ArticleNot eligible--Porting from Solavei to T-Mobile
I'm trying to switch from Solavei to T-Mobile, but T-Mobile says that I am unable to port my number because there is a T-Mobile customer already with my number. I contacted Solavei and was told that I...
View ArticleSwitching from 2-year contract to new no-contract plan?
I am in a 2-year contract -- beginning March 2012. Am I still bound to the contract, or will I be able to switch to a no-contract plan?My phone is paid in full.
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cannot connect to internet
When I try to connect to the web error message comes up with "dial failed" phone works otherwise.
View ArticleChoice of phone number during Online order.
I am trying to order T-mobile Simple Choice, family plan (only SIM), 3 lines. How do I select my choice of cell numbers for the three lines ? During checkout or at the time of SIM activation when I...
View ArticleWhat is T-Mobile going to do for the contract customers?
Hi, I have been with T-Mobile for years now since who knows how long. I am currently in a contract, started as of July 2012 for 2 years. So from what I know, these new simple plans for $50 a month...
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