Switching from prepaid $15/mo to $30/mo 100 minutes 5GB
I currently have a T-Mobile phone on the $15 monthly plan. I am interested in replacing it with a used smartphone and getting the $30/mo 100 minutes talk/5GB data plan and have some questions about...
View ArticleInternational Data Roaming
Use this page to review important information about using data services while roaming internationally. BillingNotificationsTips and Basic Troubleshooting Important: Your device periodically connects to...
View ArticleNot eligible--Porting from Solavei to T-Mobile
I'm trying to switch from Solavei to T-Mobile, but T-Mobile says that I am unable to port my number because there is a T-Mobile customer already with my number. I contacted Solavei and was told that I...
View ArticleInternational Picture Messaging (MMS)
While in the U.S. you can send and receive picture messages (MMS) to and from customers roaming internationally. They can also send and receive MMS while roaming internationally. Sending MMS to...
View ArticleQuestion about buying new phones with EIP
I recently joined tmobile. I'm their old value plan which I find cheaper than their current plan.I have not purchased a phone or used the upgrade offer yet, so I know I'm eligible for buying a phone...
View ArticleBridging Contract/Migration Fee Lies
I was so excited that Tmobile was finally going to be able to offer the iPhone. I visted my local Tmobile store a week before the launch date to ask questions about how it would work. I currently had...
View ArticleNetwork Refarm Question
Does anyone know if all of T-Mobile's current 3G and 4G footprint will be refarmed to support HSPA+ on the 1900 Mhz band? If not, then will North Carolina be refarmed to see 3G and 4G HSPA on the 1900...
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Automated system management: Family Allowances
Overview Only the Parent Line can change Family Allowances Settings using our automated system.The following five Family Allowances Account Management Options are available through our automated...
View ArticleData SIM
Hi, I live in the UK and I am coming to America for 6 weeks so I would like to purchase a Pay As You GO SIM card but the only thing I will really need is data, What would be the best plan to get and...
View Articlecaller tunes
I have free caller tunes but can't just buy a tune without upgrading. Why? What's the use of having it free if you can't use it? Dumbasses!
View Articleonline refill$50 but not showing up in account
Hello, I just trying to put some money into my account $50 online and my credit card is cut me $54include tax but my account is still showing balance 0.00,it should show in my balance $50 right? ....
View ArticlePlans Index
General Add-a-LinesChange Your Plan on My T-MobilePlans & Features FAQs Plan TypesValue PlansClassic PlansMigrating to Value PlansmyFaves OverviewT-Mobile Pay in AdvanceT-Mobile @Home
View ArticleVisiting from the UK and need a Nano Sim
Hi I'm visiting for 3 weeks in June and need a Nano Sim for an unlocked iPhone 5. I have a friend who lives in Texas who could get one for me if possible. I will be in San Francisco, Las Vegas, San...
View ArticleI cant access my voicemail after putting in my new sim card
I can't access my voice mail after putting my new sim card in
View ArticleVisiting Houston from 27 Apr to 1 July
Hi, I'm from Asia and will be visiting Houston. I need a Nano Sim for my unlocked iPhone 5. Can I get the Nano Sim from any TMobile store in Houston? I saw the website...
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Trying to purchase iPhone 5 as an existing customer, weird errors
This is one of the errors I get right after I click "Upgrade your phone"...
View ArticleQuestions about starting new service?
Hello. I am considering joining T-Mobile and I have a question before I go into a corporate store and sign up for service. How much would it cost if I had an apple iphone 5 and two basic phones on...
View ArticleWhat plan should I get when I want to tether my iPhone
So I have an unlocked iPhone 4s and ill be in the US for a month. Im a telecommute worker and need to be online 24/7.. Is it possible to get the unlimited 4G and pay 15 bucks for a tether/hotspot...
View ArticleInternational usage question
I have been over the documentation on the site a couple of times, and the documentation speaks a different dialect of English than I do. It just doesn't seem clear. I am on a plan with 100 minutes and...
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