i locked my phone
hi my name is amanda i live in riverside ca an i recently locked my phone an i been trying over an over again to remember but no luck can u please tmobile help
View ArticleNew $3 minimum spend on PAYG?
According to this news release, T-Mobile Pay-As-You-Go appears to be shifting from expiring balances to draining balances. T-Mobile Brings Its Un-carrier Approach to Value Conscious Customers |...
View ArticleClik here to view.
Trade-in status still on "Pending Shipping by customer"
I mailed my old phone for trade-in over five weeks ago, status still on "Pending Shipping by customer". How long does it take for the status to get updated? Will this delay the ETF reimbursement...
View ArticleProblems Sending/Receiving Text Messages
For the past few months, I seem to be having issues sending and receiving text messages. Lately, it has gotten worse. I have enabled delivery reports in Hangouts and notice that certain messages take...
View ArticleEarly Termination Fee waiver and handing over device
I have begin the process of switching carriers to T-Mobile from Sprint. I have currently purchased a new device with T-Mobile, and was given a shipping label to send in my old device. My question is do...
View ArticleGalaxy S5... I neeeedd hellllp!
just upraded my phone at the tmobile store under my existing family plan! There is no interent access or i cant call out/no calls in! Can anyone help?! Please
View ArticleGold Rewards Question
I'm on a pay as you go plan and have been for the past couple of years. I've hit the $100 mark to qualify for gold rewards long, long ago...yet I've never had extra added to my account. What gives?
View ArticleHelp Restoring MobileLife Contacts - I Didn't Know it Was Retired
I'm hoping that a T-Mobile rep monitoring this site is able to help, or pass this appeal on to someone with authority, as customer service tells me I'm out of luck. I have used the T-Mobile MobileLife...
View ArticleETF from verizon
Hello, so my husband and I switched to T-Mobile from Verizon a couple of months ago and I just got my last email notification that my bill has been paid. But it's just a notification, and I can't pull...
View ArticleTwo individuals without a family plan
Does any one know how I can have two individual plans without having to be on a family plan?
View ArticleOld Plan Ovarage Fees
Hello. After 4 calls to customer support for some reason no one can give me a clear answer to this. I have had an old plan from 3+ years ago that included 500 minutes of any time minutes. A few months...
View ArticleEmployee Discount still not applied!!
I had signed up and confirmed my corporate/employee discount with customer service reps multiple times. They had told me that there was no indication that the discount was applied to my plan. I have...
View ArticleClik here to view.
SIM Card
I am a returning customer, I bought a starter kit again but my code will not unlock my SIM card.
View ArticleNo Service IPhone 5s in Jonesboro AR
I was abroad for a couple months and returned to the US about a week ago. Right upon coming back I paid $50 for my service, but the service is horrible! I should better say there is no service at all....
View Articlecancelling phone service
I cannot afford my phone bill payments they're 100 dollars almost in some late fees? I'm thinking about cancelling my tmobile phone this is outrageous 100 dollars for one phone! I have other bills to...
View ArticleTmomail.net - working or not, supported or not?
I see an earlier thread on this topic, but it seems unresolved, at least officially. My bank uses my phone's tmomail.net address to send me alerts about transactions, and they're simply not coming...
View Articletmomail.net email to text problems
I've done some searching, and I am not the first person to post about this issue, but I can't find a resolution. I'm having very inconsistent results with text messages sent to me via...
View Article2 sim cards for 1 phone number- why not at tmobile?
This is a common feature available with many european carriers. The technology is possible, but why hasn't tmobile made this functionality available? I would like a smartphone and a 'dump' or simple...
View ArticleTMobile contacts backup dicontinued?
Hello All,Does anyone have nay experience with restoring the contacts backup that have been discontinued by Tmobile. I have all my contacts in there from the last 6-7 years and am having a hard time...
View ArticleEmail --> To SMS seems not to work again
The email --> to SMS service seems in trouble again, as it was about a month ago, judging by the forums.We have two users with number@tmomail.net who stopped receiving text messages from our...
View Article