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Where can I find an email to complain t-mobile directly?
I am looking for an email address to file a complaint about a local T-mobile store. Can anyone give me the email address?
View ArticleUnlimited Verizon Plan or Extremely Cheap Fully Loaded T-Mobile Plan?
I am currently on Verizon and have continued to stay grandfathered in on its unlimited data. Im on a family plan and my portion of the bill is $80 a month. Im using an older smartphone that isnt...
View ArticleThe un-customer
The un-customer. That's what I'll be if you don't stop sending "Reach Loved Ones Abroad" messages every 10 minutes.
View ArticleText messages truncated with "null"
Many other people have said they're having this problem, and I haven't seen any real answers from the T-Mobile team yet. So let's try this again: I use Hangouts as my default SMS app (no third-party...
View ArticleDoes the area code matter?
I live in Seattle (206), and just signed up with TMobile. The number on my new phone is actually a 360 area code. Does this matter? Does it make it more expensive for me to make calls? Why did they...
View ArticlePay as you go to $30 plan
I would like to change my plan from pay as you go to the $30 a month 100min / 5GB plan. I understand that the $30 plan is only offered for new activations, either through Walmart or online. I bought a...
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What is the difference in these prepaid cards?
I See the different prepaid cards for 10.00 or 15.00 or 30.00why do they say refill. Can I use these for my first time card or only as a refill.thanks
View ArticlePrepaid Not Allow Conditional Forwarding?
Love T-Mobile so far, but ran into a problem. I have a Galaxy S3 that originally came from AT&T (boo!). It's been successfully carrier unlocked now though and I've got a T-Mobile sim in it no...
View ArticleAdd a line, is extra data mandatory to take?
I have 2 lines on my account, both of which have the included 1GB high speed data. if i add a third line, do I have to mandatorily take a 3 GB data plan on this new line and have to pay an extra $10...
View ArticleCan I trade in old T-mobile phone to get ETF cover?
I used to be T-mobile customer, and I switched to Sprint, and going back to T-mobile. I'll be switching 3 lines, can I trade in my old T-mobile phones?(two flip phones, one smart phone) if not, can I...
View ArticleNo contract but still charge early termination fee????
We have been t-mobile customers for about 10 years and year and a half ago when our contract ended, we decided not to get a new contract but purchase our phones without a contract. The phones in total...
View ArticleHow do I check the numbers i called
My phone broke so i'm temporarily on a flip phone and i lost all of my numbers is there a way I can see? I called customer care and they said there's now way since it's prepaid
View ArticleSwitiching to t-mobile
Hi! I am currently a customer at AT&t but looking to change carriers to T -mobile. If i trade in my device it is my understanding that T-Mobile would cover my ETF fees as I have not reached the end...
View ArticleWhy doesn't the site say you also need a SIM from wal-mart?
I wanted to sign up for the $30 per month, Unlimited web and text with 100 minutes of talk plan. I looked on the site and it says: "This plan is only available for devices purchased from Wal-Mart or...
View ArticleWiFi calling does not work
I see you have previously dealt with the issue of wifi calling (conversation posted below) and I have some questions. I was abroad for 6 months and am being charged for my calls even though I spoke to...
View ArticleBought a new phone (not from T-Mobile) Can I just insert my T-Mobile sim card?
While on vacation (outside of United States), my old phone from T-Mobile broke. So I bought a new phone here and I was wondering if I can just insert my old T-Mobile sim card and start using it. Do I...
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[urgent]Help!!Terminate the service
Could anyone tell me how to terminate my family plan service?? I'm already back to my home country and will be no longer back to US. I went to the T-mobile store and told them want to terminate the...
View Article$30 PrePaid Plan
So there is one very tiny little spot on T-mobile website about this plan and how it is only available on website or at Walmart. I had a few questions about it though that I really need answered and...
View ArticleWEB GUARD
I have a new phone Optimus F3 .After installing a simple game. then playing for a few minutes. The message comes up WEB GUARD is enabled on your line. The person on your wireless acct who is the...
View ArticleItemized charges for prepaid account
I currently have a $30/month prepaid plan that I automatically pay for with a credit card for a total of $33.18/month. I've been trying to find an itemized listing of the fees/taxes that make up the...
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