iPhone 5 to iPhone 5s JUMP upgrade question...
Hey guys,Im sure that this question has come up, but my searches have not yielded definitive answers as of yet... I purchased the 32Gb iPhone 5 as soon as it was available through t-Mobile, and as soon...
View Articlevoicemail Spanish to english
I accidentally switched my voicemail from Spanish to English.....how do I change it back??
View ArticleClik here to view.
How to get started on free data roaming service?
I have a Nexus 5 from Google store. I am planning a trip to China and I have noticed that China is one of the countries that I can use t-mobile free data roaming service. Is there anything I need to...
View ArticleEligibility Switch2TMobile ETF reimbursement offer
I recently switched to T-Mobile. Traded in my old phones, bought new ones from T-Mobile with EIP after a credit check.I have to travel overseas for a business trip for a few weeks. If I switch my phone...
View ArticleSwitch2TMobile ETF Question
Hi, I submitted the bills a couple weeks back.The reimbursement tracker shows 'Received'.How many days does it take for it to get?1) 'Approved'2) 'Card Mailed'
View ArticleBlackberry trade in program on a prepaid account?
I've been with Tmobile for years but only as a prepaid customer because back in the day when they had contracts I didn't want to be locked in one. But now I'm trying to figure out if I can trade in my...
View ArticleUnlock Nokia Lumia 521
how can i get a code to unlock my nokia lumia 521 to use outside of the use and hwo long does the code take ?
View ArticleT-Mobile InReach/Lifeline Government Assistance Program
Hello, I received a voicemail earlier in the week about my T-Mobile InReach application being approved. That's great but I was confused about the plan I was awarded of 145 whenever minutes, 500 night...
View ArticlePlease unlock my iphone
Please unlock my iphoneiPhone 5s, Gold, 16GbIMEI/MEID (removed, private)Part No. (removed, private)
View ArticlePlease consider adding 'simultaneous ring' to your services. It is needed to...
The program called NoMoRobo (NoMoRobo.com) will stop robotic calls from ringing your phone. It is a free app. It already works with the other major phone carriers but not with T-Mobile. The reason for...
View ArticleCharges for old T-zones MegaTones®
I've had a problem with extra charges stemming from MegaTones in the old T-Zones way back when that was the internet on the phone. Since the many upgrades I've done between then and now, I had them...
View ArticleFamily Plan
I was wondering, if my in-laws started a 2 line family plan, would my wife and I be able to port our numbers to T-Mobile and join their plan? A different question along the same line, if we were...
View ArticleClik here to view.
Can't Access My.Tmobile.com
Just signed up for a brand new account, noticed the Customer Service Rep misspelled my name, and now every time I try to click [Edit] next to the billing info, your website redirects me to an Error 500...
View ArticleIf you are a current JUMP customer will the program change to the new version...
JUMP is changing and no one is sure if the current customer are going to be required to be on it rather than the current version... I wish I could make changes like this.... just decide my plan is only...
View ArticleVoice Mail issue
My language preference is ENGLISH.However, when checking my voice mail, the instructions are in SPANISH!It was in English then suddenly changed to Spanish. I want to change it back to English.
View ArticleMessaging issues.
I've had my galaxy note 3 for about a month or less and I've had issueswith my texts. I use go sms for texting because I can use emojis, etc., butI've noticed that I've been recieving people's messages...
View ArticleiPhone 5 to iPhone 5s JUMP upgrade question...
Hey guys,Im sure that this question has come up, but my searches have not yielded definitive answers as of yet... I purchased the 32Gb iPhone 5 as soon as it was available through t-Mobile, and as soon...
View ArticleProblems Sending/Receiving Group MMS from Other T-Mobile Users has Resurfaced
The T-Mobile Tech people spent most of November trying to solve this issue and it appeared to be fixed on 13 December 2013, but it seems to be broken again. You can read a rundown here of all the...
View ArticleHotspot mobile showing usage, when never used
Hello, I just received a text message saying that I have used 2 GB out of the 2.5 GB for mobile hotspot service, but I have not even used this feature! I use wifi at home, and mobile data elsewhere....
View ArticleMissing Trade-In Credit!
So I'm about to start my second billing cycle and I have received one credit for one of my trade-ins. There's still one more that's pending. They were both packed and shipped the same and I can't find...
View Article