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US and Puerto Rico market should be the same,but having Puerto Rico's pricing
Im a loyal customer of TMo in Puerto Rico since 2008, and i noticed that the Puerto Rico market is very different from the US that should be 1 and having the same promos and offers, hours of customer...
View ArticleCan I trade in two Blackberry's & receive a separate credit of $200 for each?
Hello, I have two Blackberry's, a Torch 9800 and a Torch 9801. They are both unlocked, fully paid for and in excellent to great condition. Can I receive a separate $200 credit for each Blackberry?...
View ArticleCan I still used JUMP if I payed off all my phone?
As in, if the phone is entirely paid off, am I still able to trade it in to get a new phone if I wanted to upgrade?
View ArticleRe: Sim unlock code
Hi tmo_vanessa_s, What is the email address to contact you regarding sim unlock issue? I have come back to India and haven't used my phone for more than 7 days now. My t-mobile account is also...
View ArticleBlackberry trade in program on a prepaid account?
I've been with Tmobile for years but only as a prepaid customer because back in the day when they had contracts I didn't want to be locked in one. But now I'm trying to figure out if I can trade in my...
View Articlefamily allowances won't work?
hey, so i jsut got family allowances and the application keeps not working, like when it loads, after a minute it'll say "we're sorry, this service isn't available at this time" even though i JUST...
View ArticleHelp me
I accidentally switched my voicemail from Spanish to English.....how do I change it back?? please help
View ArticleHow does T-Mobile JUMP! work with pre-orders?
I just signed up for T-Mobile jump and was curious how it worked with pre-orders. Say it's September and I'm eligible for an upgrade. I want to pre-order the new iPhone that was just announced. How...
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voicemail Spanish to english
I accidentally switched my voicemail from Spanish to English.....how do I change it back??
View ArticleHow do you leave a complaint about a specific person working at a specific...
Two times in a row that I went to a specific T-Mobile location, I had to deal with the same AWFUL employee. I also work in customer service, so I know it can be stressful, but we gave her NO reason to...
View ArticleCan my RMA code be recovered if lost?
I'm having difficulty locating my RMA code, so I can't proceed with trading in my old device. Can this be looked up by T Mobile? I appreciate any help you can offer.
View ArticleWalmart $30/mo plan: steps to resolve a "cold SIM"?
I wanted to put a new Nexus 5 on the Walmart $30/mo prepaid plan, while keeping my phone number. So, taking my cues from the forum discussions here, I ordered a SIM activation kit from walmart.com,...
View ArticleHow do I get a mailer to trade in my device?
I need to trade in my old device to qualify for the ETF reimbursment program. There's instructions in the ETF reimbursement FAQ which directs you to the Device Recovery Program which then asks for an...
View Article162 minutes for $62?
I switched from "Pay by the day" to "Pay as you go" and have $62 in my account. However, it's only showing that I have 162 minutes. Is this a fluke? Copy & pasted:My current plan Pay As You Go...
View ArticleI keep getting the envelope in my notification bar like im getting a text...
My text messages are disapearing when I go to open them . Why?
View ArticleWhen will the My T-Mobile website be operational again?
I've been trying to manage my account online through My T-Moblie, but the site has been down for over a week. When will the site be back up?
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I've already closed my account?!
Hello! I'm writing this from Korea. I used to have 4 lines during my stay in the States. Before I came back to Korea, I closed my account. I cannot remember the exact closing dates. However, I closed...
View ArticleHow do I get a mailer to trade in my device.
For the ETF reimbursement you need to trade in a device. How do I get the mailer without the RMA?
View ArticleIssues with Lifeline discount
Good afternoon: I am an Indiana Resident. I am on the Simple Choice Plan: Unlimited Talk + Text plan with unlimited 4g added on. I am having issues getting the lifeline discount that I qualify for...
View ArticleWhy can't I change my plan (upwards not downwards)?
Two months ago I started a family plan for my three sons. Somehow during the process I apparently did not make one of the phones unlimited data usage. Last night the one son who got 2.5 GB of data,...
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