Hello,
I just received a text message saying that I have used 2 GB out of the 2.5 GB for mobile hotspot service, but I have not even used this feature! I use wifi at home, and mobile data elsewhere. I have a Samsung Note 3, and this is a new phone. How is this possible?? I do not want this to slow down my already slow/non-existance speeds. I love T-mobile's prices, and had T-mobile previously, which I was happy with at that time. I was excited to switch back to T-mobile, coming from Verizon, but now I am hesitant about the switch, and wondering if I should go back to Verizon. Please tell me why I am getting usage charges for using mobile hotspot service, when clearly, I am not. I double checked to make sure that feature was off. This is sketchy at best in my mind, and makes me wonder if there are other unscrupulous tactics being used.
Thank you,
Amy