was told to email to have you trouble shoot my phone when I could access my...
After 20 calls/visits to the local store and speaking with 25+ reps, I am still unable to receive calls sometime at home or they are often dropped. After much ado, where I was often given...
View ArticleCannot sign up for free 200MB data registration link down
I am trying to sign up my ipad mini to try out tmobile's free 200mb data. It takes me to mim.t-mobile.com, when I tried to create new account it said the website is down. It's been more than a week now...
View ArticleCoverage for free in Canada
I have Samsung LTE Mobile HotSpot PRO with a data plan, is it covered for free in Canada with T-mobile?
View ArticleSimple choice issues when travelling
Hi, I have the simple choice plan and I'm travelling and I see roaming charge... Also, I can not get data unless I'm on wifi and 3/4 of the times, calls do not get through. I checked FAQs and can not...
View ArticleData stopped working suddenly
I have a Nokia 5230 NuronI'm on a family plan that's been active for many years (meaning not something new with the latest restructuring) I have the 200mb capped data plan added to my lineI've been...
View ArticleT-Mobile you have a lot of work ahead of you
T-Mobile, with the recent un-carrier initiative you’re probably attracting two type of customers. 1) Folks who are “lured” by the “no-contract” service and 2) customer who sees a potential in savings...
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Can I get the iPhone 5s on the $30 prepaid plan?
Hi, so I was going to purchase an iPhone 5s at full retail price from Verizon through my school, since I'd get a discount on the phone and Verizon phones are supposed to come GSM unlocked (can someone...
View ArticleHow do I unlock my phone from a previous carrier?
My previous carrier, AT&T, began the process of sending my unlock codes yesterday (12/15) by email. They also told me to wait at least 48 hours before seeing the email. This morning, wow, I was...
View ArticleGalaxy S4 loses mobile connection periodically, says "(Searching)" until I...
This has been happening to my S4 for the last couple of weeks. I've chatted with customer support about it twice (about 1.5 weeks apart). The steps suggested each time were take the cover off, take the...
View ArticleI can not access account management
When I log in to the account management page I keep getting a page that says we are upgrading the system. I have been trying for 3 weeks and keep getting the same page. I want to get to account...
View ArticleWhere can I find my order number?
Where can I find my order number? I ordered a new phone. I went My TMobile\Other Links\Order Status. The screen is asking for my Order Number and Zip Code. I do not have my Order Number. I don't...
View ArticleFrom current T-Mobile prepaid to new $30 mo walmart plan
Hi, I'm currently a T-Mobile prepaid plan customer. I've just purchased from HSN a Nokia Lumia 521 with T-Mobile sim card and activation card included. I would like to switch to the New T-Mobile...
View ArticleInternational Roaming Limits?
I am thinking about switching my phone to T-Mobile when my contract with Sprint expires next summer. About that time I am planning on a 2.5 week trip to Europe and would love to use your international...
View ArticleCan I activate a lenovo tablet 2 on t-mobile?
I am looking at purchasing a Lenovo Tablet 2 with Windows 8.1 pro installed on it. The model I'm looking is equiped for mobile broadband, and comes with an AT&T sim card installed. Is it possible...
View ArticleAnniversary of one's contract date?
Why is there nowhere listed on the bill or online the anniversary of one's contract date?
View Articlehi if i text a person who went to puerto rico for vacation, but has a phone...
hi if a person who went to Puerto rico for vacation but has a phone from the US with an US number (917), will I be charged for texting them even though I do not have an international texting service...
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is my imei blacklisted?
Is there a way to tell if an IMEI # is blacklisted without having to call T-Mobile support and wait, and wait, and wait, and get transferred 3-4 times before you get to the right person who can tell you?
View ArticlePay in Advance Mobile Internet changes
We're sorry about this. We've moved this content to About Pay in Advance (Prepaid) plans. Thanks!
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