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Close my account
Hello,I need to close my account and I do not find a way to do it.Can you please help?Many thanks.
View ArticleI have 2 phones that use different SIM sizes...
Hi, I have a Moto X and a Nexus 5, the X uses a nano SIM and the 5 uses a micro SIM. I was using the Nexus 5 and updated the account to use the Moto X nano SIM will I be able to switch back to the...
View Articlecan I upgrade from pay as you go to simple choice?
I have a pay-as-you-go plan and chip. Can I upgrade to the new simple choice plans with international data using my existing number? Can I complete this process on-line? I see the option to upgrade to...
View Articlewas told to email to have you trouble shoot my phone when I could access my...
After 20 calls/visits to the local store and speaking with 25+ reps, I am still unable to receive calls sometime at home or they are often dropped. After much ado, where I was often given...
View ArticleGALLERY
HelloI have a Gravity Smart phone my previous phone was Opitmus T.. In my Gallery most of my photo's are missing. What is strange My Previous phone which I do not use anymore has my missing photo's in...
View ArticleEIP; ending contract early; trade phone in; etc
I'm assuming this is somewhere on the message boards, but I didn't necessarily find what I was looking for. Anyways, I am thinking of changing from (i.e. canceling) the JUMP! plan and all that jazz to...
View Article30$ unlimited plan from walmart not working after 24 hours
Hey,I bought the 30$ unlimited web/text and 100min talk prepaid plan from walmart. I activated it yesterday ... waited 24 hours but nothing happened. My device is the new iphone 5s .. I used the sim...
View Articlemail and rebate
hi i bought my galaxys3 from t mobile november of last year when i signed the contract they told me i was suppose to get 100 dollars back in mail and rebate after one year its past a year and i havent...
View Articleauthorize access
As the primary account holder, how do I authorize access for all phone numbers on my account
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Data usage counting against data plan with wifi enabled
Hello, Our account is limited to 500 MB per month of data. However, we use our WiFi (broadband) connection for Internet and data downloads while at home. But it still registers the data download...
View ArticleI wanna know if I could still use my account balance when I am back to US in...
I'm the new user of T-Mobile, when I refilled my account, I forgot to pay attention to the valid days. I just entered the number I needed, for example:I just entered $45, and it didn't show me the...
View ArticleWill an Unactivated SIM in an iPhone 4s Display Actual Data Speed?
Greetings, Will an unlocked AT&T iPhone 4s with a T-Mobile SIM (that has NOT been activated) display the true data connection speed in the phone's display? I want to leave AT&T for T-Mobile,...
View ArticleBrought Over iPhone 4S From AT&T, Not Able to Upgrade to 5s
Hello, I brought over my iPhone 4S from AT&T last month (November 15th) in order to have some sort of service until I could afford to get the 5s. I now have the funds for the 5s. However, I'm...
View Article$30/mo Prepaid plan with a BYO phone
Greetings, a friend of mine recently bought an unlocked phone (Nexus 5) with no SIM directly from Google then activated it with T-Mobile's $30/mo – “unlimited web & text with 100 minutes talk"...
View ArticleForced switch from grandfathered plan
I just got a text message that I was switched over; I had a 300 min myfaves plan before (for about 4 years), and was paying extra for dataand paying per text message. I'm posting this as a warning to...
View ArticleConfirmation lost
So I placed an order for my first phone and confirmation popped up and immediately was gone. And no confirmation email. No way to track my order without the missing order number... Suggestions?
View ArticleWeb Guard Keeps Turning Back On
Web guard has been disabled on my phone multiple times but it keeps turning itself back on. How do I get it to stay off?
View ArticleEmail Does Not Work/Update on My Phone
My phone does not update emails for any of my accounts. It is bothering me, because I need the emails for work and personal reasons, and use them frequently. When I try to refresh my email, only one...
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$30 walmart plan
Hi So today I got the $30 plan from Walmart(100min talk/unlimited txt, data). I activated the simcard and all that but when I try to connect to the internet, it says I need to switch to a plan that...
View ArticleWhat's up with My TMobile? Can't upgrade my plan online like I used to be...
I have been attempting to upgrade my phone plan from pay as you go to one with voice/messaging/data. I have been able to do this very easily in the past, but now when I select the upgrade plan option...
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