If you have two or more lines on an eligible T-Mobile ONE tax inclusive voice plan, you can get a Netflix standard 2-screen subscription and Family Allowances on us! You can also upgrade to a Netflix premium 4-screen subscription for $3 per month.

What's included

If you're currently on or sign up for an eligible T-Mobile ONE tax inclusive voice plan, then you can get a Netflix Standard subscription "On Us" at no additional cost.

With Netflix Standard, you can:

• Watch Netflix on up to two screens at the same time with HD video streaming.
• Get access to unlimited movies and TV shows on your laptop, TV, phone, or tablet.
• Take advantage of Family Allowances, which offers a variety of talk and text management controls for parents.

Netflix Premium subscription upgrade also available, allowing you to stream simultaneously on up to four screens at once with HD and Ultra HD quality when available for $3 per month with Netflix On Us Premium. You can change between subscription options at any time.

Things you should know

• You'll need to have two or more lines on your account with an eligible T-Mobile ONE voice plan with taxes and fees included.
• Netflix requires a compatible streaming device or app to use. Limit of one Netflix streaming subscription per account. If you already have a Netflix account, you don't need to create a new account. See below for information on keeping your existing Netflix account OR when you need to create a new Netflix account.
• If you already have Family Allowances on your account, once you sign up for Netflix On Us, you'll be enjoying Family Allowances on us too – we'll even remember your settings (for up to 30 days from removal).
• If you remove your Netflix On Us Standard or Premium feature from your account, T-Mobile will immediately stop being your Netflix method of payment. You will need to contact Netflix to identify any impacts to your streaming account and any previous method of payment on file.
• If you cancel your T-Mobile account, you will immediately lose your Netflix On Us benefit. T-Mobile will no longer be your Netflix method of payment and you will want to contact Netflix to identify any impacts to your streaming account and/or any previous method of payment on file.

Netflix On Us is NOT available for the following plans

• T-Mobile Essentials
• No Credit Check
• Prepaid
• T-Mobile ONE voice plans with a single line
• T-Mobile ONE All In Promo (2 lines for $100/$110 tax inclusive)
• T-Mobile ONE Unlimited 55+ single or two line
• Discounted T-Mobile ONE Voice for Puerto Rico
• Any tax excluded plans
• Any Mobile Internet plans (including DIGITS, LineLink, and Wearable)

Keep your existing Netflix account OR create a new Netflix account

You can keep your existing Netflix account

If you already have a Netflix account, you don't need to create a new one. After you opt-in to Netflix On Us, you'll receive a text message containing a link to instructions on how to associate your T-Mobile account with your existing Netflix account. T-Mobile will then act as the method of payment for your Netflix subscription each month. During redemption, you can choose to keep your existing subscription or change between Netflix Standard or Premium (a $3 additional charge will appear on your T-Mobile bill each month with Netflix On Us Premium).

When to create a new Netflix account

• If you have a DVD plan: If you have a Netflix DVD plan and you want to keep it, you'll need to set up a new streaming membership under a different email address when opting in to Netflix On Us. This way you get your streaming membership on us and you'd continue to be billed for your DVD service. If your DVD plan also includes a streaming plan, you may cancel that streaming plan at any time with Netflix.
• If you simply want to start a new Netflix account: If you want to create an additional Netflix account when signing up for Netflix On Us, you'll need to use an email address that’s different from the one linked to your existing Netflix account. You'll then have two Netflix accounts: one billed directly through Netflix, and the Netflix On Us standard streaming account paid for by T-Mobile.

Redeem or upgrade your Netflix On Us subscription

Before continuing

Before beginning the redemption process, you need to make sure that:

• You have a T-Mobile ID.
• You're set up with Primary Account Holder permissions on your My T-Mobile profile.
• You're logged out of the Netflix app or website on your device.

Important reminder!

If any information auto-populates during the redemption process, make sure the correct Netflix info is linking to your T-Mobile billing.

To redeem or upgrade Netflix On Us from the T-Mobile app

1. Tap ACCOUNT.
2. Tap ADD-ONS next to the Primary Account Holder's line.
3. Tap either Netflix Standard $10.99 with Fam Allowances ($16 value) or Netflix Premium $13.99 with Fam Allowances ($19 value).
4. Tap Manage Netflix
5. Tap Sign up for Netflix
6. You'll be rerouted to Netflix to continue the process:
   • If you're completing this process from a device that you've already streamed Netflix on before, the page will automatically populate those Netflix sign-in account credentials. Make sure you check that the proper Netflix account info is displaying before you Accept. If this is the wrong account, you'll need to delete your browser cookies and cache and then start this process over. (Note: You can also simply create a new account by selecting Not yet a Member? Sign Up.)
   • If you're completing this process from a device that you haven’t streamed Netflix on before, the page will default to a new customer account creation option that'll allow you to create a new Netflix account. (Note: If you want to use an existing Netflix account, simply select Already a member? Sign in.)

To redeem or upgrade through your computer or a browser on your device

1. Go to My T-Mobile and log in to your T-Mobile account.
2. Select the Sign Up for Netflix link listed under the Important Messages box on your account home page to being the process.
3. If you don’t see a link on your home page, click PLAN near the top of the page.
4. Scroll down to your line and click CHANGE SERVICES.
5. Under Family and Entertainment, click the + next to the Netflix $10.99 plus Family Allowances ($16 value) or Netflix Prem. $13.99 w/Fam Allowance ($19 value) feature to expand the section to read about Netflix On Us.
   Note: If you don't see the Netflix option, you'll need to change your plan to qualify for Netflix On Us. To do so, read how to Change your plan. (Or, you can contact T-Mobile customer service for assistance.)
6. Click the checkbox next to either the Netflix $10.99 plus Family Allowances ($16 value) or Netflix Prem. $13.99 w/Fam Allowance ($19 value) feature. to your account. (Family Allowances comes with the service, so there's no need to check the box above it.)
7. In the pop-up that opens, you'll see a list of the lines on your account that will have Netflix On Us added. Click ADD SERVICES.
8. When the pop-up closes, scroll down and click NEXT.
9. On the Review changes page, select from the drop-down to verify when you’d like this change to take effect: Today’s date, Current bill cycle, or Next bill cycle.
10. Near the bottom of the page, click the checkbox to agree to T-Mobile’s Service Agreement, Terms & Conditions, and Electronic Signature Terms.
11. Click SUBMIT CHANGES.
12. From the Order Confirmation page, click the NEXT STEP – SIGN UP button below Your Account's Now Eligible for Netflix!
13. On the next page, click the Sign Up For Netflix button.
14. You'll be rerouted to Netflix to continue the process:
    • If you're completing this process from a device that you've already streamed Netflix on before, the page will automatically populate those Netflix sign-in account credentials. Make sure you check that the proper Netflix account info is displaying before you Accept. If this is the wrong account, you'll need to delete your browser cookies and cache and then start this process over. (Note: You can also simply create a new account by selecting Not yet a Member? Sign Up.)
    • If you're completing this process from a device that you haven’t streamed Netflix on before, the page will default to a new customer account creation option that'll allow you to create a new Netflix account. (Note: If you want to use an existing Netflix account, simply select Already a member? Sign in.)

Canceling your Netflix subscription

If you want to cancel your Netflix subscription billed through T-Mobile at any time, you must first remove T-Mobile as your method of payment for your Netflix account. Log into the T-Mobile App, your My T-Mobile or contact T-Mobile customer service to remove the Netflix On Us feature from your account first. Contact Netflix to cancel your streaming account and determine if there have been potential charges applied to any previous method of payment you may have had on file with Netflix.

Getting support

If you're looking for support, you'll need to contact either Netflix or T-Mobile, depending on the type of help you need.

If you need help with a Netflix-related issue, you can find more information at the Netflix Help Center. You should contact Netflix if you need help with:

• Your Netflix account, such as upgrading your subscription, canceling your subscription, or DVD support.
• Changing your method of payment from T-Mobile billing.
• Common procedures, such as changing your settings, managing your profiles, parental controls, or offline viewing.
• Netflix credit card billing questions.
• Troubleshooting the Netflix app or website.
• Streaming, such as buffering or speed issues while off the T-Mobile network, a TV show won't play, or you can't watch a specific movie.

If you need help with a T-Mobile-related issue, please contact T-Mobile customer service. You should contact T-Mobile if you need help with:

• Adding or removing a Netflix On Us Standard or Premium feature to your T-Mobile account.
• Upgrading or changing your Netflix subscription type.
• Feature or subscription billing questions.
• Recovering your Netflix email address or if you see "No account found" when trying to log in.
• Troubleshooting issues while on the T-Mobile network, such as speeds, or videos that appear to be slow or buffering.
• Getting the Netflix app to open on your device.

FAQs

Who's eligible for this? And, what version of Netflix do I get?

T-Mobile ONE with Netflix On Us is only available to qualifying customers with two or more voice lines on an eligible tax included plan. New and existing customers, including customers in Puerto Rico and T-Mobile employees, are eligible. (For a list of plans that aren't eligible, see Things you should know above.)

With this, you can get a Netflix Standard plan (up to $10.99 per month) on us, which lets you stream TV shows and movies from Netflix on two devices at the same time and in HD when available. This plan also lets you download titles to two phones or tablets.

You can also upgrade your experience to a Netflix Premium subscription, allowing you to stream simultaneously on up to four devices at once with HD and Ultra HD quality when available for $3 per month with Netflix On Us Premium. You can change between subscription options at any time.

Will I automatically have Netflix included on my plan? Do I have to change my T-Mobile plan to get it?

If you have two or more T-Mobile ONE voice lines with taxes and fees included, the Netflix feature will automatically be available on your account, but you'll need to opt in to it. If you have a plan with taxes excluded, you'll need to change your plan before you can opt-in.

What if I only have one line on my T-Mobile account? Can I opt-in to this feature?

T-Mobile ONE with Netflix On Us is only available with two or more qualifying lines on a tax included plan.

Binge On® from T-Mobile lets you stream unlimited video from select video streaming participants at no extra charge.

If you're on one of our qualifying Simple Choice™ plans, you can experience video streaming optimized for your mobile device without using any of your 4G LTE data.

If you have T-Mobile ONE, then you don't need Binge On, because then you're already getting unlimited high speed 4G LTE smartphone data. Not only that, but you can also get Netflix On Us, as long as you have two or more lines on an eligible T-Mobile ONE tax inclusive voice plan.

What is Binge On?

Binge On lets you get optimized video streaming on your smartphone or tablet at no extra charge, making high-speed data last up to three times longer. Binge On is already enabled and ready to go on your smartphone or tablet.

Disabling Binge On

If you decide to turn it off, your video streaming will no longer be optimized, resulting in 4G LTE data being consumed faster. Video streams at DVD quality (480p+) with Binge On. You may disable Binge On at any time, but you'll lose the Binge On benefits. To disable Binge On, you can do so with short codes, through My T-Mobile, or through our app. Read how to disable Binge On.

Data plans and data usage

What you get with Binge On depends on your account type.

• Less than 3 GB (including Simple Choice Pay in Advance): All video streaming DOES count against your high-speed data bucket.
• 3 GB or higher (including Simple Choice Pay in Advance): Video streaming through video content participants does not count against your high-speed data bucket (if Binge On is enabled; excludes T-Mobile ONE, Mobile Internet for hotspots, and 2.5 GB Promotional Data Bump offers).
• Unlimited LTE data on your smartphone (including Simple Choice Pay in Advance): Video streaming through video content participants does not count against your high-speed data bucket (if Binge On is enabled).
• Other Pay in Advance (Prepaid) plans: All video streaming DOES count against your high-speed data bucket.

Note: Only video streaming is included. Data used to load and browse content on streaming provider apps and websites, as well as any advertisements that stream prior to, or during, your selected video’s playback, also counts toward your high-speed data.

Data usage and Data Stash

When the 4G LTE data is exhausted, you'll then draw from your Data Stash bucket. If both are exhausted, all data speeds (including video from participating providers) is reduced to 2G speeds for the remainder of the billing cycle with an option to purchase a high-speed data pass. If you have our latest version of Data Stash (our latest version of Data Stash is required for Binge On), you can stash up to 20 GB for up to 12 months! Plus, you'll never get hit with an overage fee.

Participating video streaming services

So many participants to choose from

If you're on a data plan of 3 GB or higher, you automatically receive video streaming at no extra charge through participating video streaming services, such as Amazon Video, CBS Sports, DIRECTV, ESPN, HBO NOW, Hulu, PBS Kids, Univision, YouTube, and so many more! See the entire Binge On list of more than 100 video streaming services in various categories, including broadcast networks, gaming, children's programming, music and concerts, Spanish language, sports, and VR.

What you should know about Amazon's streaming partners

Amazon Video is a Binge On video streaming participant. Some additional video streaming services—such as Showtime and Starz—have partnered with Amazon to stream through the Amazon app. Streaming content through these services while using the Amazon Video app or website will continue to provide you with the same great free video streaming offered by Binge On for eligible customers.

Video streaming from non-Binge On content provider

When Binge on is enabled, only video streaming from participating video content providers doesn’t count against your high-speed data bucket. Video streaming from non-participating video content providers, and data used to load and browse content on streaming provider apps and websites are still deducted from your high-speed data bucket, but at a slower rate, stretching your high-speed data up to three times longer. When Binge On is enabled, all detectable video streaming (from participating services and others) is optimized to DVD-quality (typically 480p or better).

Binge On while tethering

Tethering means sharing the 4G LTE mobile internet connection from your smartphone, tablet, or mobile internet device with another device, like a laptop or tablet. Streaming video from included Binge On participants never touches your high-speed data allotment if you're tethering from a smartphone, tablet, or mobile internet device to a laptop, desktop, tablet, or handset. Other devices (such as gaming consoles, smart TVs or streaming sticks) aren't currently supported.

Binge On while on Wi-Fi or roaming domestically

Binge On is not in effect if you are on a Wi-Fi network or roaming on other wireless provider networks. If you stream video through Wi-Fi or roaming, your video resolution defaults to the highest available based on the internet service provider or roaming partner.

Video quality with Binge On enabled

Binge On optimizes video quality for smartphone screens. As a result, many video services will deliver videos that will look good on a mobile device (at DVD-quality, typically 480p or better), rather than a higher resolution version (for example, HD) which is often better suited for larger screen. Because the resolution of your videos will be optimized, your high-speed data will last up to 3 times longer while streaming video, unless a provider chooses to opt-out.

You can always choose to disable Binge On; however, you'll no longer have the ability to stream from participating streaming services without it counting against your high-speed data or have other video streaming optimized for your smartphone screen, resulting in higher usage of your high-speed data. Read how to turn off Binge On.

Choosing to have Binge On enabled doesn't permanently slow down data or eliminate your ability to control how your video is streamed. Binge On is designed to stretch your data and provide a quality video viewing experience, while using less high-speed data on your plan. And if you're on a qualifying data plan of 3 GB or higher, you automatically receive video streaming at no extra data charge through certain participating video streaming services.

If Binge On is disabled, the resolution defaults to highest available based on the streaming service, the specific content, the device, and the network strength but may be independent of the quality that best suits your viewing screen. On mobile phones, the benefit of this higher resolution may not be noticeable or important to you, resulting in unnecessarily high data consumption.

Easily identify and block calls from likely scammers with Scam ID and Scam Block.

Scam ID and Scam Block are free of charge with your T-Mobile postpaid plan. Scam ID displays "Scam Likely" on your screen when calls come in from likely scammers on both smartphones and feature phones. Scam Block allows you to block Scam Likely calls. You can turn them on or off at any time. And now, network level protection has been added to stop the increasingly common “Neighborhood Spoofing” and prevent hijacked numbers (where scammers temporarily match the area code and 3-digit prefix of the person they are targeting) from reaching your phone.

Help us improve these services by reporting an improperly identified call.

Turn on/off Scam ID & Scam Block

1. Log in to your My T-Mobile.com account.
2. Click Profile settings.
3. Scroll to and select Blocking.
4. Click the toggle switch to turn on/off call blocking for:

• Scam Block
• Scam ID

Activate on the T-Mobile app

1. Open the T-Mobile app.
2. Tap More.
3. Select Profile settings.
4. Choose Blocking.
5. Tap the toggle switch to turn on/off call blocking for
   • Scam Block
   • Scam ID

Anonymous callers

The FCC mandates that mobile carriers allow callers the ability to block their caller ID information and place anonymous calls. T-Mobile is obligated to honor the privacy of the caller in these circumstances. T-Mobile can't block anonymous calls or override the privacy choice of the caller, but you may choose not to accept them. To make an anonymous call yourself, dial *67 before dialing the number you are calling.

For more information about privacy and security, please see our Privacy Center.

With a Mobile Internet plan, you get unlimited data for your Wi-Fi HotSpot device, with up to 22GB of high-speed data depending on the plan. To see current pricing and add a plan, check out our current optionsT-Mobile.com.

What's included with Mobile Internet for HotSpots

Mobile Internet plans for your HotSpot device include:

  Unlimited data with between 2 and 22 GB of high-speed data, depending on your plan

  Unlimited Mobile HotSpot with high-speed data up to your plan's limit

  Unlimited texting (on compatible devices)

  Monthly regulatory fees and taxes on your service plan included in the price (see in-store materials for specifics in your state)

  Stretch your data farther with optimized, DVD-quality video streaming (480p)

  Texting & data (up to 128 kbps) abroad in 140+ countries & destinations (texting on compatible devices)

  Unlimited texting in Mexico & Canada & up to 5 GB of 4G LTE data

Additional Plans Details

• Compatible with Wi-Fi HotSpots and a limited selection of other devices. If you have a tablet, check out T-Mobile ONE™ for Tablets which provided unlimited high-speed data!
• Unlimited HD Video passes can be added to enhance your video streaming.

• Maximum of 5 Mobile Internet lines per postpaid account, based on credit class approval.

• Not eligible for advantage volume discount, or certain other discounts and credits.

• This plan is not for extended international use; you must reside in the U.S. and primary usage must occur on our network. With Simple Global, standard speeds are approximately 128Kbps and usage may be taxed in some countries.

How to get Mobile Internet for your HotSpot

• If you are new to T-Mobile, you can sign up onlineonline or by calling 1.800.TMOBILE.
• If you already have a T-Mobile account, you can use the T-Mobile app on your smartphone, log in to your My T-MobileMy T-Mobile account or dial 611 to contact Customer Service.
• If you need one or more lines for your phone(s), T-Mobile ONE™ and Unlimited Talk & Text Only plans can be added alongside your taxes and fees included Mobile Internet plan.

Mobile Internet plans: Postpaid only. Credit approval, deposit and $25 SIM starter kit or, in stores & on customer service calls, $20 upgrade support charge may be required. U.S. roaming and on-network data allotments differ: includes 200 MB roaming. Partial megabytes rounded up. Unlimited high-speed data US only. In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 128kbps. Not for extended international use; you must reside in the U.S. and primary usage must occur on our U.S. network. Service may be terminated or restricted for excessive roaming. Communications with premium-rate numbers not included. See T-Mobile.com/OpenInternet for data management details. On all T-Mobile plans, during congestion, the small fraction of customers using >50GB/month may notice reduced speeds until next bill cycle due to prioritization. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. Mexico & Canada: After lower of plan allotment or 5GB of 4G LTE, data speeds at up to 128kbps.

Message Blocking lets you block unwanted messages to and from your phone.

How Message Blocking works

Only the Primary Account Holder can turn Message Blocking on or off on My T-Mobile or through the T-Mobile App.

• With Message Blocking, you can:
  • Block All Messages - Block all chargeable messages. Charges will include taxes and fees for customers on tax inclusive rate plans.
  • Block Text and Picture Messages - Charges will include taxes and fees for customers on tax inclusive rate plans.
  • Block TMOmail.net email - Block TMOmail.net email.
  • Block Instant Messages sent via SMS - Blocks chargeable Instant Message sent via SMS. Please note: If you select this service, you will no longer be able to send or receive instant messages, even if you have a messaging bundle. This service may not block all instant messages. Charges will include taxes and fees for customers on tax inclusive rate plans.
• When turned on, text and picture messages are blocked even if you have a messaging feature on your account.
• Messaging Blocking is used to block messages, not to prevent overages.

Turn message blocking on or off

MyT-Mobile.com

Set blocking options or follow the steps below.

1. Log in to your MyT-Mobile.com account.
2. Click Profile.
3. Scroll to and select Blocking.
4. Click the toggle switch to turn on/off message blocking for:
   • Block All Messages
   • Block Text and Picture Messages
   • Block TMOmail.net email
   • Block Instant Messages sent via SMS

T-Mobile App

Set blocking options or follow the steps below.

1. Open the T-Mobile App.
2. Tap More.
3. Select Profile settings.
4. Choose Blocking.
5. Tap the toggle switch to turn on/off message blocking for:
   • Block All Messages
   • Block Text and Picture Messages
   • Block TMOmail.net email
   • Block Instant Messages sent via SMS

Messages not blocked with Message Blocking

• Free messages from third-party providers sent to notify you of purchased content
• Standard rated messages from short codes
• Voicemail notifications
• Wireless Emergency Alerts
• Service notifications
• Email sent to and from your @tmomail.net address
• Instant messages or email on Windows Mobile or BlackBerry devices

Report spam text messages

To report spam text messages, see Text message spam.

Block messages from a specific number

To block messages from a specific number, add Family Allowances to your account. Family Allowances lets you to manage allowed numbers, minutes, messages, and downloads for all lines on your account.

Message Blocking Active error message

If you see a Message Blocking Active error when messaging, see Error: 'Message Blocking Active'.

Smartphone Mobile HotSpot (SMHS) – also referred to as Wi-Fi Sharing or tethering – is a great way to securely share your smartphone or tablet's Internet connection with your laptop, tablet, and other Wi-Fi-enabled devices on T-Mobile’s high-speed nationwide network.

What's Smartphone Mobile Hotspot?

SMHS is a benefit included with T-Mobile ONE™ and Simple Choice™ plans. It lets you share your phone, tablet or Wi-Fi Hotspot's high-speed data with other Wi-Fi enabled or tethered devices.

How to use your Mobile Hotspot

To use SMHS, you'll need a Wi-Fi-enabled or Bluetooth-enabled smartphone or tablet.

1. Turn on Wi-Fi Sharing (SMHS) on your Wi-Fi-capable device. You can check the Devices page for steps.
2. Connect the other devices to your secured Wi-Fi signal. If you don't want to use Wi-Fi, you can use a USB cable to connect to other devices (additional software and setup may be required on your device -- you can check the Devices page for steps).

Things you should know about Mobile HotSpot

• SMHS only works in 4G and 4G LTE coverage. View our coverage map.
• A data feature is required on your line for SMHS to function.
• You can share your Internet connection with up to 10 devices. While connected, you can still make and receive calls and texts on your phone.
• For Simple Choice customers, once you reach your high-speed data allotment, your SMHS and on-device data speed is reduced to 2G speeds. Customers with a Simple Choice unlimited plan will have their SMHS speeds reduced after using 14 GB of mobile hotspot data. In either case, your data won’t stop — you’ll just experience slower speeds until the end of your billing cycle.
• Customers with T-Mobile ONE™ can enjoy unlimited SMHS at 3G speeds, or 20GB of 4G LTE SMHS with the T-Mobile ONE Plus add-on.
• If you're having issues connecting your game systems, TVs, or other devices to your Smartphone Mobile HotSpot, contact your device manufacturer for support. We can't guarantee SMHS will be compatible with all devices.

To see your plan details and SMHS bucket, log in to the T-Mobile app or My T-Mobile and click PLAN at the top of the page.

On all T-Mobile plans, during congestion, the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization.

Data Stash™ lets you roll forward your unused 4G LTE data – up to 20 GB worth in most cases – into the next month at no additional cost!

Data Stash is only available on select plans such as Simple Choice and Simple Choice with No Credit Check. If you want to stop worrying about data limits, make the switch to T-Mobile ONE™ where you'll get unlimited talk, unlimited text, and unlimited 4G LTE data on your smartphone. Learn more about T-Mobile ONE.

How Data Stash works

Every month, any left-over high-speed data is automatically placed into your Data Stash (up to a limit of 20 GB for most customers). Once you use up your included plan high-speed data, you'll use your oldest stashed data first. Once that is used up, you still have Internet access at a reduced speed. You can carry forward up to 20 GB (for most customers) of unused high-speed stashed data, month to month, at no additional charge.

No need to sign up

There's nothing you need to do to get Data Stash. If you're already on an eligible Simple Choice, Simple Choice with No Credit Check, or Simple Choice Prepaid plan with 6 GB or 10 GB of 4G LTE data or more, then Data Stash is available and automatically active on each line of an eligible plan.

Traveling in Canada and Mexico

If you're traveling in Mexico and Canada, you won't be able to use your Data Stash, however you will still be able to accrue Data Stash from your unused data.

Eligibility

Regardless if you have an individual, family, or business account, all you have to do is be on an eligible plan with 6 to 10 GB of data for smartphones, or 6 GB or more for tablets and data-only devices.

Your data and Data Stash usage

If you use up your allotment of data, you'll automatically start using your stashed data and receive a text messaging letting you know how much Data Stash data is available. If you exceed the amount of high-speed data in your Data Stash in the same month, you'll still have data at no extra cost, but your data will be at a reduced speed. You'll never be charged overages for going over your data bucket. The next time there’s a month when you have unused high-speed data, that data will roll into the next month and into your Data Stash. If you want to know exactly how much data you have stashed, you can contact T-Mobile Customer Service to check your balance.

Adding more high-speed data

We understand that there might be times when you might want to add more high-speed data to your account, such as:

• You're experiencing reduced data speeds after reaching your data allotment for the month.
• You used up your monthly allotment and you don't have data saved up in your Data Stash.

If you're on a Pay in Advance (Prepaid) plan, you can add more data. Just pay using a credit card or bank account.

• Add an On Demand Data Pass.
• If you're looking to refill your prepaid account, you can do so through the T-Mobile app, online, by phone, or by text.

If you're on a postpaid Simple Choice Plan, you can do one of the following:

• Change your data service. You can make an increase to the amount of data on your plan.
• Add an On Demand Data Pass. If you need high-speed data for just a short time, you can buy a 1-day (500 MB) or 1-week (1 GB) data pass. Data passes are not subject to Data Stash.

Data Stash FAQs

Why does my Data Stash look different?

The information listed above covers the Data Stash experience on most eligible Simple Choice plans, so your Data Stash may be different. If you’re still on an older plan and are looking for more data, you can sign up for T-Mobile ONE, where you don't have to worry about how much data you're using. Go here to learn how to change your plan. If you're on your phone, you can use the T-Mobile app to see what your plan includes. Or, log in to My T-Mobile for more information about your plan.

What happens if I change my data amount?

If you change the amount of 4G LTE data on your plan within the 6 GB to 10 GB range, you won't lose any stashed data, as long as you haven't reached your cap. For example, if you have 10 GB on a Simple Choice plan and you move down to 6 GB, you won't lose any stashed data. But, if you change from say 6 GB to Unlimited 4G LTE on your smartphone, or from 6 GB to 2 GB, your stashed data will not be saved.

On all T-Mobile plans, during congestion, the small fraction of customers using >50 GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. Video typically streams at DVD quality (480p or better).

DIGITS is a T-Mobile-branded app available for Android and iOS devices that can also be accessed by computer through a web client. Access is provided free of charge to all T-Mobile postpaid lines.

About the app

• Allows you to use your DIGITS on multiple Android and iOS devices
• Allows you to use multiple DIGITS on a device
• Free access for all T-Mobile postpaid lines and all Prepaid unlimited talk and text plans.
• DIGITS app data usage counts towards your Domestic data roaming allotments allotment. After the allotment is used, the app will not work until you return to T-Mobile coverage.

Requirements

• Requires Android 6.0/iOS 9 or later and a data connection
• Location services must be enabled and permission granted to the DIGITS app
• Pay As You Go prepaid accounts cannot use the app.
• Postpaid customers must have the mStore feature on your account. Prepaid customers must have the Multiple Device Usage feature.
• LineLink users must have a LineLink with DIGITS plan.
• Business accounts must have less than 12 lines for the DIGITS app to work correctly.
• To access multiple lines, the lines must be linked through the myDIGITS Portal.

About the web client

• Allows you to use your DIGITS on a computer
• Requires Chrome or Firefox web browser

• Free access for all T-Mobile voice and DIGITS lines.
  • Available to Prepaid 2.0 and Legacy customers who are on unlimited talk and text plans - excludes Pay As You Go.
  • LineLink users must have the LineLink with DIGITS plan.

• Business accounts must have less than 12 lines for the DIGITS web client to work correctly.
• Web client URL: webDIGITS.T-Mobile.com

Log in

The MSTORE (Consumer 25MB) or MSTOREB (Business 50GB) SOC is automatically added to the account when logging in to the app or the website for the first time - this feature cannot be added or removed manually. Call logs and messages are retained in the DIGITS client for up to 7 days, dependent on the size of the content.

Android & iOS

1. Make sure you are around your T-Mobile phone when you are ready to log in to the DIGITS app.
2. Open the DIGITS app.
3. Login using your T-Mobile ID.
   • If you don't have a T-Mobile ID, learn how to register one.
   • New T-Mobile IDs cannot sign into DIGITS until 24 hours have passed.
4. Complete 2-factor authentication. To verify your identity, T-Mobile will send a text to your phone number.
   • Or, if you have set up security questions on myT-Mobile.com/profile, you can answer security questions rather than receiving a text to your T-Mobile phone.
5. If this is the first time using the app, agree to the Permissions requests.
6. If you are on WiFi or another carrier's network, you must complete another SMS confirmation in order to use your T-Mobile minutes.
   1. You can choose to skip this step. This will open your DIGITS app in "Data only mode," meaning your calls will use your device's data or WiFi rather than your T-Mobile plan's minutes.
   2. Enter the phone number of the device you are using the app on and click Next. For example, if using a Verizon phone, enter the Verizon phone number.
   3. Enter the six-digit code you received via SMS and click Next.
7. The application will run through several automatic configuration screens.
8. Tap to turn the desired DIGITS On, then tap Continue.

Website

1. Make sure you are around your T-Mobile phone when you are ready to log in on your computer.
2. In a web browser, navigate to https://webDIGITS.T-Mobile.com. You can also download a PC or Mac client app to use DIGITS.
3. If prompted, click Accept to agree to the terms and conditions.
4. Sign in with your T-Mobile ID and password.
   • If you don't have a T-Mobile ID, learn how to register one.
   • New T-Mobile IDs cannot sign into DIGITS until 24 hours have passed.
5. Complete 2-factor authentication. To verify your identity, T-Mobile will send a text to your phone number.
   • Or, if you have set up security questions on myT-Mobile.com/profile, you can answer security questions rather than receiving a text to your T-Mobile phone.
6. Choose which DIGITS you wish to use and confirm your e911 address if prompted, then click Register.
7. If prompted to let DIGITS access your location, click allow. You can't use DIGITS if you block your location.

Customize or turn phone numbers on and off

Customize in Android & iOS

1. In the DIGITS app, tap Settings.
   • Android: Tap the menu icon in the upper left-hand corner.
   • iOS: Tap the Settings icon in the navigation bar.
2. Tap the desired DIGITS to view and edit the following settings:
   • Line name
   • Icon
   • Icon color
   • e911 address
   • Voicemail greeting
   • Ringtone

Turn on or off in Android & iOS

1. In the DIGITS app, tap Settings.
   • Android: Tap the menu icon in the upper left-hand corner.
   • iOS: Tap the Settings icon in the navigation bar.
2. Tap the desired DIGITS.
3. Tap the switch next to Line State to turn on or off.

Turn on or off in the website

1. On the top-left of the webpage, click the Settings gear.
2. Click the desired DIGITS.
3. Click the switch next to Register to turn on or off.

Sync your contacts

Syncing creates a copy of your phone contacts on the DIGITS server, so you can access them in the DIGITS app or on the website. You can only sync from a phone.

1. In the DIGITS app, tap Contacts.
2. Tap the triple dot menu in the upper right corner of the screen, then tap Sync Contacts.

Using your numbers

When you use DIGITS on devices without built-in DIGITS functionality, SMS/MMS that you send from your device using the native messaging client don't show up in the conversation thread in the DIGITS app or the DIGITS website. If you want to see the full conversation of sent and received messages in all instances of DIGITS, use the downloadable DIGITS app on your primary phone to send your outgoing messages.

Android & iOS

1. Place a call using the Dial Pad.
   1. In the DIGITS app, tap the Dial Pad.
   2. Select which number you want to place a call from in the drop down at the top of the screen.
   3. Dial the number and tap Call.

2. On iOS, a popup will appear with a random number to dial. Press Call to continue the call and you will be connected to the original number you dialed.

   • If you want this popup to stop occurring on iOS:

     • Tap Settings on the lower navigation bar

     • Tap Network Settings

     • Tap Data Mode

3. If using a phone with a valid SIM, the call will be transferred to the built-in phone dialer.
   • You can use the built-in app phone controls for most functions.
   • For advanced functions like transferring or changing devices or using video calling, switch back to the DIGITS app.
   • Call logs will show in both your phone's built-in dialer and the DIGITS app.
4. Using your Contacts
   1. In the DIGITS app, tap Contacts.
   2. Use the search bar or the alphabet navigation on the right side to search your contacts.
   3. Select which contact you want to call. This will pull up that contact's details.
   4. Select which number you would like to call.
   5. If you are using multiple lines, select which line you would like to place the call from.
5. Send a message
   1. In the DIGITS app, tap Messaging.

   2. Use the drop down at the top of the screen if you want to only view messages for one of your lines.

   3. On Android:

      1. Tap the New Message circle in the lower right corner of the screen.

      2. If you are using multiple lines: Use the top drop down menu to select which line you want to use.

      3. Use the keypad to enter a recipient or multiple recipients. You can use numbers or letters.

      4. Tap Next in the upper right.

      5. Start typing your message.

      6. Attach any media files using the paper clip icon to the left of your message.

   4. On iOS

      1. Tap the New Message icon in the upper right corner of the screen.

      2. If you are using multiple lines: Use the top dropdown menu to select which line you want to use.

      3. Tap the To: line.

      4. Use the keypad to enter a recipient or multiple recipients. You can use numbers or letters.

      5. Tap Done on your keypad.

      6. Start typing your message.

      7. Attach media files using the photo or paper clip icons to the left of your message.

   5. Click the arrow to the right of your message to send.

6. Check Voicemail

   1. From the DIGITS app, tap Calls on the navigation bar.

   2. Tap Voicemail on the right side of the screen.

   3. Tap the voicemail message you would like to listen to.

   4. To delete a voicemail, swipe the voicemail from the right side of the screen.

   5. To view voicemail only for a specific DIGITS line, use the drop down menu at the top of the screen.

7. Transfer a call
   1. During a call, use the dial pad to transfer a call.
   2. Tap Transfer Call.
   3. Choose where you want to transfer the call to:
      • To transfer the call to a specific number, tap Transfer to number.
      • To transfer the call to a stored contact, tap Transfer to contact.
   4. If you want to continue the call on another device, tap Switch device. To switch to another device, that device must have the line you're calling from turned on.
8. Copy your device's contacts to the Digits app
   1. In the DIGITS app, tap Cloud.

   2. Tap the Menu icon with triple dots in the upper right corner.

   3. Tap Sync Contacts.

      • You may only store a copy of one device's contacts.
      • The contacts will be available if you sign into DIGITS on other phones too.

Website

• Place a call
  1. On the bottom-right of the webpage, hover over the action menu and click NEW CALL.
  2. In the To: field, enter the contact name. You can also click the number buttons to manually dial the number.
  3. In the From: field, choose the DIGITS you want to make the call with.
  4. Click the green Call button.
• Send a message
  1. On the bottom-right of the webpage, hover over the action menu and click NEW MESSAGE.
  2. In the Add recipients field, enter the numbers or contacts you are sending the message to.
  3. In the From: field, choose the DIGITS you want to send the message from.
  4. In the Type a message field, enter you message then click the Send icon (paper airplane).

Change network settings

Android & iOS

1. In the DIGITS app, tap Settings> App settings> Network settings.
2. Choose from the following:
   • Use minutes and data: All your calls will use minutes from your primary line and all messages will use data.
   • Use data only: Your primary line will continue to work normally. All other lines will use data over LTE, 4G, or Wi-Fi.

Log out of your T-Mobile ID

Android & iOS

1. Tap Settings.
   • Android: Tap the menu icon in the upper left-hand corner.
   • iOS: Tap the Settings icon in the navigation bar.
2. Tap Sign out.
3. Tap Sign out again to confirm.

Website

1. On the top-left of the webpage, click the Settings gear.
2. Click Logout.

Enable/ Disable DIGITS App and Web Client Access

To enable or disable DIGITS app and web client access, follow these steps.

To enable users to access a line through the DIGITS App or Web Client:

1. Go to myDIGITS.t-mobile.com
2. Sign in with your T-Mobile ID.
3. Click the line that you wish to grant a user access to.
4. Click Add myself to provide your T-Mobile ID with access to the line
5. Click Add new user to provide another user access to the line
   • If the new user is not a T-Mobile customer, you can still grant them access to the line by entering their email.
   • The user will receive an email with steps and a link to create a T-Mobile ID to access that line only.

To disable specific users from accessing your DIGITS:

1. Go to myDIGITS.t-mobile.com
2. Sign in with your T-Mobile ID.
3. Click the line that you wish to remove user access from.
4. Click Remove next to that user's email address.

To disable anyone from accessing your line via DIGITS (including yourself):

1. Log into My T-Mobile.
2. Select Profile.
3. Select Multiple Devices on the left.
4. Toggle the Multiple Device status switch on the right to the OFF setting.

5. To prevent a user from having the ability to turn MDS back on, update their My T-Mobile permissions to Restricted Access.

Reporting problems with the app or provide feedback

For customers who are experiencing issues with the DIGITS app, and wish to report it, follow these steps.

Android

1. Open the Play store on your Android device
2. Search for the T-Mobile DIGITS app, and tap on it
3. Scroll down and select, "Send email".

iOS or website

• There is no option to report problems through an app store on these platforms.

Learn about collect calls and calling cards.

Calling cards

• You can get calling cards from third-party sellers, but not from T-Mobile.
• Contact the card provider for all questions and support. T-Mobile cannot guarantee how calling cards function or are charged.
• You can use calling cards when making domestic and international calls. and when roaming, but you are also charged the roaming rate from T-Mobile.
• To make calls on a T-Mobile phone using a calling card:
  1. Call the access number printed on the calling card.
  2. When prompted, enter the number you want to call.
  3. Wait for the call to complete.
     Do not press the Send key. Pressing the Send key starts a new call, which bypasses the calling card and results in charges from T-Mobile.

Collect calls

Collect call charges are the responsibility of the party receiving the call. The person calling is not charged.

Postpaid accounts

• T-Mobile postpaid customers can place collect calls, but cannot receive collect calls (such as from 1-800-COLLECT).
• To receive collect calls, you may use Text Collect for a one-time charge of $9.99 per call. For information, see: textcollect.com

Prepaid accounts

• Collect calling for prepaid is provided by 1-800-COLLECT, and it allows receiving or placing collect calls in some situations.
  • You can place collect calls with a $0 balance or a low balance, if you have received an SMS stating you can use 1-800 COLLECT.
  • You can't place collect calls when you have funds on the account.
  • Only customers who have a positive account balance and an unlimited plan, Pay As You Go, or Pay in Advance can receive collect calls.
• 1-800-COLLECT connects to domestic and international numbers. Their charges appear for the recipient:
  • Calls to landlines: $4.99 connection fee, plus $1.50/minute rate. The person accepting the call gets a bill from their landline company.
  • Calls to mobile phones: $9.99 connection fee. Includes 20 minutes of free calling time before the call disconnects. The person accepting the call gets a premium SMS charge on their bill for the cost of receiving a collect call.
• For all charge disputes, contact 1-800-COLLECT customer service at 1-800-352-7202.

Global Plus 15GB provides extra travelling benefits on top of what you're already getting when you have T-Mobile ONE™.

Global Plus 15GB gives you 15GB of up to 4G LTE data in Simple Global countries, and you can activate unlimited HD video streaming. You’ll also get unlimited texting and calling at $0.00 per minute in and between over 210 countries and destinations, and 5GB of high-speed tethering in 210+ countries destinations. All these benefits are available on most new or existing T-Mobile ONE™ lines for $50 per month.

To add T-Mobile Global Plus to your account, visit My T-Mobile or the T-Mobile app.

What you get with T-Mobile Global Plus 15GB

You can amp up the standard T-Mobile ONE™ experience on your device by adding Global Plus for an additional cost. Here's what you get in addition to everything T-Mobile ONE™ offers.

• 15GB high-speed data while roaming in Simple Global countries
• 5GB high-speed, international tethering in Simple Global countries
• 5GB high-speed data while roaming in Canada and Mexico
• Unlimited texting and calling at $0.00 per minute in and between 210+ countries and destinations
• Unlimited Stateside International Talk and Text
• Unlimited 4G LTE Smartphone Mobile Hotspot in he U.S.
• Unlimited HD video streaming (must be activated via T-Mobile app or My T-Mobile) domestic and abroad in 210+ countries and destinations
• Gogo in-flight all flight long (unlimited flights/sessions) n Gogo-enabled domestic flights
• Name ID
• Voicemail to Text

Additional add-on details

• Only lines that include Global Plus 15GB will experience the Global Plus 15GB benefits.
• Individual services – such as Voicemail to Text, Name ID, and Gogo in-flight – cannot be deactivated or removed from this feature.
• HD video streaming requires activation via T-Mobile app or My T-Mobile.
• If your line has the T-Mobile ONE™ Plus or T-Mobile ONE™ Plus International feature, that will need to be removed in order to add Global Plus 15GB.

How to get Global Plus

To get Global Plus, you need to be on a T-Mobile ONE™, T-Mobile ONE™ Military, or T-Mobile ONE™ Unlimited 55+ plan

• Not yet on a T-Mobile ONE™ plan? Learn how to Change your plan.
• Already on a T-Mobile ONE™ plan? You can add Global Plus by reading how to Change your services.
• New to T-Mobile? You can sign up online at T-Mobile.com, by visiting a retail store, or by calling 1-800-TMOBILE.

Things to know about HD video

• Activating HD video resolution only provides the ability to view higher resolution video streams by turning off video optimization. It doesn't change the actual, available resolution of streaming video. The video resolution isn't determined by T-Mobile, but rather it's determined by the video content provider (like YouTube or Netflix).
• Once you turn it on, HD video streaming availability should take effect immediately, but it may require closing and re-opening the app or browser window, or restarting your device.
• During congestion, the small fraction of customers using more than 50GB of domestic, on-network data may notice reduced speeds until the next bill cycle due to data prioritization. When an HD video is active, streaming high-definition video will use data much faster than optimized video. (Learn more about T-Mobile's Open Internet disclosures.)

Global Plus 15GB General Terms:  Capable device and qualifying postpaid service required. Up to 15GB high-speed data then speeds at max 128kbps. Voice and text features for direct communications between 2 people. Communications with premium-rate (e.g., 900, entertainment, high-rate helpline) numbers not included. Coverage not available in some areas; we are not responsible for our partners’ networks. Additional charges apply in excluded destinations; see www.t-mobile.com for included destinations (subject to change at T-Mobile’s discretion). In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 128 Kbps. Usage taxed in some countries. Not for extended international use; you must reside in the U.S. and primary usage must occur on our U.S. network. Device must register on our U.S. network before international use. Service may be terminated or restricted for excessive roaming. HD Video: Activation required. Video streams in native resolution; some content providers may not stream their services in HD. Tethering: 5GB high-speed data then unlimited at max 3G speeds. Name ID: Enabling blocking may inadvertently block desired calls. Disable any time. Info for some unknown numbers not available. Gogo: Wi-Fi & texting available on Gogo-equipped flights of U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card req’d for SMS/MMS/VVM. Stateside Int’l Talk: Calls must originate on T-Mobile’s U.S. network or in Canada/Mexico. See T-Mobile.com for countries and rates; subject to change at T-Mobile’s discretion.

T-Mobile CallerTunes® provides songs, voice recordings, sound effects, and more that play for callers while they wait for you to answer.

How it works

CallerTunes lets your callers hear a song or status message whenever they call. These are different from ringtones. A ringtone is what you hear from your phone when someone calls you, while a CallerTune is what the caller hears when they call you.

At the beginning of each billing cycle, you get two credits to purchase CallerTunes. Those two credits must be used in the current month and don't roll over into the next month. You can purchase additional credits that don't expire.

You can choose from thousands of songs, which can be used for up to one year. You can also use pre-recorded status messages, or you can add a personal touch and record your own. You can create up to three groups of people—such as friends, family, and co-workers—and each group can have up to five unique phone numbers.

Subscribing or canceling

The Primary Account Holder can add or remove CallerTunes to any line on your account.

• Subscribing: You can add CallerTunes to a specific line on your account by changing your services through My T-Mobile or the T-Mobile app. Keep in mind that Content Blocking does block the ability to use it.
• Canceling: You can unsubscribe from CallerTunes at any time. Canceling your subscription deletes your CallerTunes profile and callers will then hear the ordinary ring again. To cancel your subscription, follow the steps to change your services.

Managing your account

You can manage the following features through the CallerTunes website or through the T-Mobile CallerTunes app:

• My Library: A list of your purchases. You can preview your CallerTunes, renew them, or delete them.
• People: Set up groups as well as assign a CallerTune to a specific caller.
• Status: Your callers will hear a pre-recorded message or you can record one of your own. Stuck in a meeting? Driving? Enjoying a concert? Let your friends “hear” your status before you answer. Your status recording can be up to 30 seconds long.
• Shuffle: The Shuffle feature lets callers hear a CallerTunes chosen at random from your selection of purchases.
• Auto Holiday: During certain times of the year, you can have your callers hear holiday music. If you enable Auto Holiday, CallerTunes automatically plays holiday music for designated dates at no extra charge. Even if you don't have it enabled, you can always select the appropriate one on your own.
• Let Them Pick: Don't know what your friends want to listen to? When you select Let Them Pick in their details page, CallerTunes sends your friends a text message to let them pick what they want to hear.
• Call Popup: See what song your callers are hearing when they call you. This can help you remember what music you chose for your callers and can also help you decide whether it's time to refresh it with something new.
• Drive: Texting and talking on your phone while driving can be distracting, dangerous, and, in many places, against the law. With the CallerTunes Drive Mode and Auto Status reply features, we aim to keep you safer behind the wheel while on the road.
• Location: Play status messages to callers when you’re at a specific place where you wouldn’t normally answer your phone, such as the movies or church.

Why does my CallerTunes look different?

The information listed above is for the latest version of CallerTunes. If you signed up for CallerTunes before November 15, 2015, your experience may be different. If you’re still on an older version, you can move over to the latest one, and your current CallerTunes library and caller profiles automatically migrate with you. Go here to learn how to change your services.

Learn about text and picture messaging services.

Text messaging

Text messaging (SMS) is a two-way mobile messaging service that allows you to send and receive short text and email messages on text-capable mobile devices. You can use text messaging with both T-Mobile and non-T-Mobile customers.

Things you should know:

• Messages are limited to 160 characters. If a message exceeds 160 characters, it's automatically converted to a picture message (MMS). See "Picture messaging," below.
• T-Mobile doesn't save or keep copies of text messages.
  • We can't retrieve deleted or missed messages.
  • You can't access your text messages from our website, since we don't keep copies.
  • Some email services allow for text messages to be forwarded to your email, so check with your email provider to see if this is a service they offer.
• Each mobile number has its own email address in this format: your10digitmobilenumber@tmomail.net.
    Example: 6105551212@tmomail.net
• Having problems with spam? Read Caller ID spoofing and text messaging spam, and phishing.
• Learn how to block messages.
• Need a special ring tone for a text message? You can find steps to do this in Devices.

Messaging rates

T-Mobile One and Simple Choice offer unlimited text and picture messaging. Older plans may include a monthly allotment of messages (text, picture, video, and IM). You can check your monthly allotment by logging into My T-Mobile and visiting the PLAN section.

You aren't charged for messages you receive from T-Mobile.

Picture messaging

Picture messaging (MMS) is a service that allows you to send and receive messages with multimedia content, not necessarily just text. Picture messaging lets you send or receive messages containing pictures, video, text, audio, or a combination.

• Because of the larger size, a picture message can take longer to get to your mobile device than a text message (SMS).
• Videos can only be sent between handsets that support video messaging.
• Go to Devices to learn how to send picture messages, and see if your device supports it.

Messaging rates

T-Mobile One and Simple Choice offer unlimited text and picture messaging. Older plans may include a monthly allotment of messages (text, picture, video, and IM). You can check your monthly allotment by logging into My T-Mobile and visiting the PLAN section.

Family Allowances® enables you to manage allowed numbers, minutes, messages, and downloads for all lines on your account. Family Allowance settings do not work over Wi-Fi or with Wi-Fi calling.

Add Family Allowances to your account

If you're the Primary Account Holder, you can add Family Allowances to your account for a small monthly fee. Learn how to change your services.

Family Allowances options

Parent Line

• By default the Parent Line is the Primary Account Holder.
• After adding Family Allowances, you can designate a Parent Line in the Family Controls section of your account profile.
• The Parent Line and the Primary Account Holder are both authorized to manage allowances for all account lines.
• The other family members (managed lines) on your account can view their individual allowances, but they don't have permissions to change allowance settings.

Whenever Minutes®

• Shows the amount spent on calls per account line for the current billing cycle.
• You can set a talk time limit for all calls, except for Always Allowed® numbers which can be reached anytime.

Messages

• Shows the total number of messages sent and received per account line for the current billing cycle.
• You can set the number of text messages a line can receive and send.

Downloads

• Shows the amount spent on downloads per account line for the current billing cycle.
• Use a current allowance to specify the amount of money allowed to spend on any downloads (games, apps, and more).
• Billing purchases from the Play Store or App Store to your T-Mobile account is blocked while Family Allowances is active. You can still use a credit card or prepaid card to purchase from these stores.

Schedule

• You can allow or block when your children (managed lines) can use their devices during preset time periods, such as during school (9 a.m.-2 p.m.), during homework or dinner time (4-9 p.m.), or when they should be sleeping (9-11 p.m. and 11 p.m.-6 a.m.).
• The preset time slots are based on when most people commonly use their phones.
• Managed lines can always send and receive calls and messages to and from Always Allowed numbers, even after allowances are reached or during blocked times.

Allowed and not allowed numbers

• Add a maximum of 10 numbers to each list. The following don't count toward the 10-number maximum: 411, 611, and 911.
• Use Always Allowed numbers to always allow calls and message from specific numbers regardless of restrictions or allowance limits.
• Don't forget to add your voicemail-retrieval number as an Always Allowed number for lines with allowances or restrictions, so voicemail (as an outbound call) can be accessed regardless of allowances or restrictions.
• Use Never Allowed® numbers to always block call and messages from a specified list of 10-digit numbers.
• You can also select to block 411 (information), which only restricts dialing 411 and doesn't restrict dialing 555-1212 or any 800 numbers for directory assistance.
• You can't add international numbers to the Always Allowed or Never Allowed lists.

Roaming

• All Family Allowances settings work on your account while roaming in T-Mobile's network.
• If you're roaming off of T-Mobile's network, all Family Allowance settings won't work and standard roaming charges apply.

Manage Family Allowances

To manage your Family Allowances, click the button below.

From your mobile device with the T-Mobile app:

1. Open the T-Mobile app.
2. Tap Profile Settings> Family Controls.
3. In Family Allowances, select MANAGE.
   Note: You won't see Family Allowances as an option if you're not subscribed to the service.
4. Log in with your T-Mobile ID as the parent or Primary Account Holder.
5. From any tab, select the name or line to view the current settings.
6. Set or change the allowances for the selected line.
7. Select Save on the top-right of the page.

From a computer:

1. Go to My T-Mobile.
2. Log in to your account as the parent or Primary Account Holder.
3. Select PROFILE.
4. Click Family Controls on the left.
5. In Family Allowances, select Manage.
   Note: You won't see Family Allowances as an option if you're not subscribed to the service.
6. From any tab, select the name or line to view the current settings.
7. Set or change the allowances for the selected line.
8. Select Save on the top-right of the page.

Looking for a plan that fits your needs? T-Mobile has options – Check out the info below to help you decide what's best for you!

During congestion, Essentials customers may notice speeds lower than other customers. Customers using >50GB/month on all plans may notice further reduced speeds. Video typically streams at DVD quality (480p), and all plans include tethering at max 3G speeds.

Plans for Phones

Unlimited for all -  find the plan that suits your needs.

T-Mobile ONE Voice

The All-In plan. Get unlimited talk, text and 4G LTE high-speed data with taxes and fees included. Plus, you can upgrade your experience by adding T-Mobile ONE Plus!Learn more!

T-Mobile ONE Military

T-Mobile ONE™ Military gives service members  unlimited talk, text and 4G LTE high-speed data with taxes and fees included at a specially discounted price. Learn more!

See terms

T-Mobile ONE Unlimited 55+

T-Mobile ONE™ Unlimited 55+ is our sweetest unlimited deal, created especially for customers 55 and older. Get up to 2 lines of unlimited talk, text and high-speed data with taxes and fees included for less than T-Mobile ONE (age verification required). Learn more!

T-Mobile Essentials

With T-Mobile Essentials™, you get a straightforward plan option with only the necessities: unlimited talk, text and smartphone data on a great network. Learn more!

T-Mobile ONE Prepaid

The All In experience you need without any strings attached. Get all the talk, text and high-speed data you want. Learn more!

Unlimited Talk & Text

Don't need data? Unlimited Talk & Text plan provides unlimited minutes and messages with taxes and fees included. Learn more!

Tourist Plan

Get 21 days of service while you're visiting the US. It's especially ideal for business travelers who want unlimited text and data, a limited amount of minutes, and don't need any other features. Learn More!

Plans for Tablets & Hotspots

Plans for data-only devices like tablets, laptops and Wi-Fi hotspots.

T-Mobile ONE Tablet

The All-In plan. Get all the high-speed data you need for your tablet with taxes and fees included. Plus, you can upgrade you experience by adding T-Mobile ONE Plus!Learn more!

T-Mobile Essentials

With T-Mobile Essentials™ for Tablets, you get a straightforward plan with unlimited texting, 4G LTE data and more on your Tablet. Learn more!

Simple Choice Mobile Internet

Up to 22 GB of high-speed data for your tablet or hotspot. Taxes and fees not included. Learn more!

Mobile Internet for Hotspots

Up to 22 GB of high-speed data for your Wi-Fi hotspot to share with connected devices with taxes and fees included. Learn more!

Plans for Wearables

Plans for the devices you wear.

T-Mobile ONE Wearable

The All-In plan. Get all the high-speed data (up to 512 kbps) you need for your T-Mobile wearable device (excluding Apple Watch 3). Taxes and fees included. Learn more!

DIGITS

Use the same phone number as your phone by pairing a DIGITS virtual line with data on your smartwatch or your wearable device (including the Apple Watch 3) with taxes and fee included. Voice plan required. Learn more!

Plans for Other Devices

Check out the list of devices below for specialized plans suited just for them.

LineLink Home Phone Adapter

LineLink allows you to set up a home phone landline by connecting the T-Mobile LineLink Home Phone Adapter to your home router, creating an affordable home phone solution. LineLink Voice over IP (VoIP) plans provide unlimited calling to the US, Mexico & Canada. Learn More!

Nest Secure

Nest Security Pack is a home security system you can manage from your smartphone on the go (using the Nest management app). You can also combine it with other Nest products for a complete connected home experience. Nest devices use the T-Mobile + Nest Aware plan to connect to the web and enable you to control them using your phone. Learn More!

SyncUP DRIVE

SyncUP DRIVE is an all-in-one connected car solution that easily transforms your car into a rolling Wi-Fi hotspot and gives you extensive added vehicle diagnostics, safety, and security features. It uses Simple Choice Mobile Internet or Mobile Internet for hotspot plans with 2GB or more high-speed data (does not work with T-Mobile ONE plans).

Can't find your device above? Not sure what to pick? Check out the T-Mobile App or T-Mobile.com for the latest. You can also visit your local T-Mobile store location or call us at 611 from your T-Mobile phone for assistance.

T-Mobile ONE Military is a plan for our nation’s military and their families.

What's included with T-Mobile ONE Military

Get all the value of T-Mobile ONE and our biggest discount ever for families. To add a plan and check current pricing, check out https://www.t-mobile.com/offers/military-phone-plans.

  Unlimited talk, text, & high-speed data on your phone

  Monthly regulatory fees and sales taxes on your service plan included in the price (see in-store materials for specifics in your state)

  Netflix Standard 2-screen plan (up to $10.99/mo. value) at no extra charge with 2+ qualifying lines

  Stream unlimited video at DVD-quality, 480p

  Stream unlimited music

  Texting & data (up to 128 kbps) abroad in 140+ countries & destinations

  In-flight texting + 1 hour of Wi-Fi on eligible Gogo®-enabled flights to, from, or within the U.S.

  Unlimited in Mexico & Canada - Talk, text, & up to 5 GB of 4G LTE data

  Mobile hotspot data at max 3G speeds

Amp up T-Mobile ONE™ Military

You can amp up the standard T-Mobile ONE experience by adding T-Mobile ONE Plus to your line for an additional cost. Add ONE Plus to all your talk & text lines and get a discount for your family (plan change to T-Mobile ONE w/ONE Plus Military required).

Here's what you get with ONE Plus in addition to all your T-Mobile ONE benefits listed above:

  20GB of 4G LTE mobile hotspot in the US

  Unlimited 3G mobile hotspot after 20GB (up to 600 kbps)

  Unlimited HD streaming while in the US (requires activation)

  Unlimited data at 2x speeds in 210+ destinations abroad (up to 256 kbps)

  Unlimited Gogo in-flight Wi-Fi - on Gogo®-enabled flights to, from, or within the U.S.

  Voicemail to Text - Read voicemails on the go

  Name ID - Identify calls from unknown numbers

Additional plan details

• A variety of optional add-ons are available, such as family controls, stateside international calling, and HD Video passes that can be added to enhance your video streaming.

• Maximum of 12 voice lines per postpaid T-Mobile ONE Military account, based on credit class approval.

• You'll lose any free/discounted add-a-line offers, and the plan is not eligible for Hookup, Advantage Reward Card, aggregate volume discounts, employee discounts, or Business Family Discounts.

• This plan is not for extended international use; you must reside in the U.S. and primary usage must occur on our network. With Simple Global, standard international speeds are approximately 128Kbps and usage may be taxed in some countries. Deployed Active Duty overseas? Let us know and we can help.

How do I get T-Mobile ONE Military?

We'll need to verify your military status using the steps in the next section to get this plan.

• If you are new to T-Mobile, you can call 1-800-TMOBILE or go to your nearest T-Mobile store to activate on T-Mobile ONE Military.
• If you already have a T-Mobile account, you can dial 611 to contact Customer Service to change your plan to T-Mobile ONE Military.

Verify my military service status

If you've already signed up for T-Mobile ONE Military or are interested in adding it, you'll need to verify your military service status as active duty or veteran. You will have 45 days from activation to verify your military status or will be moved to T-Mobile ONE with no military discount which will result in a price increase of up to $20 per line.

If you sign up in-store, we can help you with verification on the spot (in some cases you will need documentation to complete verification). If you're making the change over the phone and still need to verify, you can follow the steps below:

1. Head over to our military verification page at www.t-mobile.com/military/verification.
   

2. Enter your T-Mobile Phone Number and Account PIN.
3. Check the I'm not a robot box, then select Submit.

4. Enter details into the required fields for the Military member. If the name field does not show the Military member's name and you cannot change it, you'll need to contact us to update the billing responsible party's name on your account and get this offer.

5. Select Verify and Continue. Note: Active Duty & T-Mobile for Business customers (excluding Individual Sole Proprietor) will be required to upload additional documentation to verify eligibility.

Most customers will be verified immediately. In some cases, you may be asked to provide additional details to verify your eligibility (such as Active Duty & Business customers with account type "B"). If further information is required, you will be notified right away, and will need to upload documents confirming your military status to complete your verification. A confirmation of your validation status will be sent to you via email within 48 hours.

FAQs

Why does the Military person need to be the primary account holder? What if they are deployed?

To verify that the military member is on the account, they must be the primary account holder. This also protects them from fraudulent use of their name for the purpose of gaining military benefits (a name can only be used once for validation and we wouldn’t want you to miss out on this amazing deal!). In the case of active duty military members who are deployed, the military member’s spouse or family member may verify eligibility so the military member does not need to be the primary account holder, but additional documentation will be necessary to verify status.

What if I have a son/daughter that is serving in the military. Do I qualify for the plan?

If your son/daughter is active duty military, has a line on your account, and is either the authorized user or identified on your account at the line level you will be able to move to the T-Mobile ONE Military plan. When you verify your son/daughter’s military status using the steps above, you will be asked to upload his or her Active Duty documents.

What documents will be accepted to validate military status?

T-Mobile will accept numerous forms of verification, but the most common are DD214, leave and earnings statement, and orders. However, we accept documents that prove the customer is serving or has served with honorable discharge and displays their first and last name, valid dates, and/or status (for example veteran or active duty). Note: Please omit, cover up, or black out any sensitive information such as Social Security Number, Military ID Number, etc. Acceptable file formats are .bmp, .gif, .jpg, .png, or .pdf.

What does T-Mobile do with the information I submit to validate my military status/validation?

The information provided is used solely for validation of status and is destroyed after validation.

What if I need extra lines for my Tablets or Wearable devices?

If you need data-only lines for other connected devices, standard T-Mobile ONE for Tablets & Wearables and other Mobile Internet plans are available to add alongside your T-Mobile ONE Military voice lines.

For more information and FAQs, go to https://www.t-mobile.com/offers/military-phone-plans.

Submit military verification within 45 days at t-mobile.com/military/verification; otherwise your plan will become T-Mobile ONE at an additional cost of up to $20/line per month. Military individual must be account holder & account must maintain valid militaryline. Limited time offer; subject to change. At participating locations. Credit approval, deposit, and $25 SIM starter kit or, in stores & on customer service calls, $20 upgrade support charge may be required. May not be combined with other promotions/discounts and features; existing customers who switch may lose certain benefits. U.S. roaming and on-network data allotments differ: includes 200MB U.S. roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Unlimited high-speed data US only. In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 128kbps. Not available for hotspots and some other data-first devices. Capable device required for some features. Video streams at up to 1.5Mbps. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Tethering at max 3G. Smartphone and tablet usage is prioritized over tethering usage, which may result in higher speeds for data used on smartphones and tablets. AutoPay Pricing for lines 1-8. Without AutoPay, $5 more/line. May not be reflected on 1st bill. Int’l Roaming: Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. Device must register on our network before international use. Service may be terminated or restricted for excessive roaming. Usage may be taxed in some countries. Calls from Simple Global countries over Wi-Fi are $.20/min. (no charge for Wi-Fi calls to US, Mexico and Canada). Standard speeds approx. 128Kbps without Plus; with Plus approx. 256 Kbps. Plus: Turn on HD daily. Video streams in native resolution which may not be HD. Gogo: on U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card required for messaging. Coverage not available in some areas; we are not responsible for our partners' networks. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. On all T-Mobile plans, during congestion, the small fraction of customers using >50GB/month may notice reduced speeds until next bill cycle due to prioritization.  For these customers, primary data usage must be on smartphone or tablet.  See T-Mobile.com/OpenInternet for data management details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information.

T-Mobile Name ID gives you superior caller ID, text ID, and the power to block unwanted calls and texts. T-Mobile Name ID 2.0 is an improved version of the Name ID app, which offers automatic identification and blocking of nuisance and dangerous calls and texts; and faster, more accurate caller identification.

What you can do with the T-Mobile Name ID 2.0 app

• Identify calls and texts from unknown phone numbers.
• Simpler, more functional design.
• Unwanted caller identification.
• Name ID 2.0 automatically blocks any combination of spammers, scammers, and hidden callers.
• Spam reporting.
• Easily block or unblock callers from your call log.
• Send blocked callers to voicemail or block them altogether with “hang up” blocking. (Supported on most T-Mobile devices.)
• Look up phone numbers to receive contact information for over 600 million people and businesses.
• Improved memory performance.
• Now take more time to experience all the great caller ID and call protection features that Name ID provides.

What you need to use it

• Keep in mind:
  • If you already have an older version of this app, you can't download an update to the newest version.
  • The information on this page applies to the newest version of the app.
• A T-Mobile account.
• The T-Mobile Name ID app on your phone. T-Mobile Name ID 2.0 is compatible with current Name ID-enabled devices on the Android Lollipop and Marshmallow platforms, or Apple iOS devices.
• The Name ID service on your account.
  • You can start a free trial.
  • At the end of the trial, you'll receive an option to purchase a subscription to the service. If you agree, you get the full service and will be billed each month for it.

How to use the app

Access Name ID / change settings

1. Click the Name ID icon. The Name ID log appears.
2. Click the Settings icon in the top right.
3. Perform the following as needed on the Accounts and Settings screen:
   • Manage subscription
   • Set what happens 'When blocking calls', such as sending the call to voicemail.
   • Manage your Caller ID WhitePages profile.
   • Turn off or turn on notifications for:
     • New Callers
     • Updates
     • Blocked Calls and Text

Block / unblock caller

1. Tap the Name ID icon to open the call log screen. A list of callers appears.
2. Tap the name of a contact you want to block. If you already have some contacts blocked, they are on your block list. Tap the Settings icon and then Block List to access.
3. Select Block or Unblock.

Search callers

1. Tap the Name ID icon to open the call log screen. A list of callers appears.
2. Tap the Search icon at the bottom.
3. Tap one of the following tabs:
   • People
   • Business
   • Phones
   • Address
4. Enter details specific to the tab (such as a name or company for a business, or a phone number for phones).

Subscribe / unsubscribe

To subscribe outside of the trial period, download or access Name ID app and follow the prompts.

To subscribe during the trial:

1. Turn on the new T-Mobile device and connect to the network to start the trial.
2. Verify that notifications appear in the notification bar about Name ID.
3. Click More Info.
4. Perform one of the following:
   • View the time remaining on the trial.
   • Click Opt Out to leave the trial early.
   • Click Subscribe to sign up for Name ID for a monthly charge. If you're not able to subscribe, turn off Wi-Fi and check network connection.

To unsubscribe:

1. Tap the Name ID icon to open the app.
2. Tap the Menu icon.
3. Tap Help & Support.
4. Tap Unsubscribe from Name ID.

View caller details

1. Tap the Name ID icon to open the call log screen. A list of callers appears.
2. Tap the name of a contact to view the following caller details (some callers have more details if they have a White Pages profile, like a business):
   • Name
   • Phone Number
   • Address
   • Options to Block caller, add to contacts, call, text, or get directions
   • Website, menu, nearby stores or people (if applicable)
   • Spam indicator with option to report number

If you're running into trouble with the app, check out our troubleshooting tips.

The T-Mobile app simplifies your mobile life. With it, you can manage your account without lifting a finger—just a thumb!

What you can do with the T-Mobile app

• Upgrade your device
• Check usage
• Pay your bill
• EIP payments
• Make payment arrangements
• Track a device order
• Manage Binge On
• View bill and payment history
• Diagnostic Metrics
• Android app simulators
• iOS app simulators
• and more!

What you need to use it

• A T-Mobile account.
• A T-Mobile branded phone with the latest software:
  • Android devices need to be on Android 6.0 or higher.
  • Apple iPhones need Apple OS 10 or higher. iPads aren't supported at this time. To log in to the app on iOS, you must disable Wi-Fi on your device.

Log in

Log in with T-Mobile ID for the first time

1. On the 'Welcome screen', enter your phone number or email and My T-Mobile password.
2. Tap Log in.
   • If you do not have a T-Mobile ID, tap Get T-Mobile ID.
   • Enter your registration information and tap Next.
   • A text message will be sent to your device, enter the code from the text message and tap Next.
3. You will be taken to the Home page of the app.

Log in with T-Mobile ID as a returning user

1. After launching the app the 'Login page' will be display. The login page will include your first name in the 'Welcome' message.
2. Enter your password and tap Log in.
3. You will be taken to the Home page of the app. If you selected a link that launched the app you will be directed to the link’s destination.

Log in with Touch ID

1. On the "Welcome screen" enter your T-Mobile ID password and tap Log in.
2. For first time set up:
   1. You will see a dialog box asking for permission to use your fingerprint, tap Ok.
   2. When the second dialog appears, touch your finger to the fingerprint scanner on the device.

Log in while roaming internationally

1. On the "Welcome screen" enter your T-Mobile ID password and tap Log in.
2. On the "Account verification: screen, tap Text message or More options (will reveal your Security questions option).
3. Tap Next and a verification code will be texted to your phone.
4. Enter the verification code from the text and tap Next.

If you're running into problems with this app, check out our troubleshooting tips.

FamilyMode is a T-Mobile-branded app for parents to monitor their family's internet on the T-Mobile cellular network and any Wi-Fi connection.

About the app

• Current software versions supported:
  • iOS version is 9.3 or greater
  • Android version is 5.0 or greater
• The FamilyMode app allows parents to control when and where their family can access the internet.
• The app currently supports English only. There are no plans at this time to add additional languages.
• The app must be installed on the parent line and each family member’s line for the parent to control each device.
• FamilyMode is compatible with Family Allowances, but is not compatible with Web Guard or FamilyWhere.
• Customers will be able to manage the following items:
  • Control data usage (Pause or resume access whenever)
  • Provides real-time location information
  • Filter web content (On mobile device and on Wi-Fi connected devices)
  • See device usage (screen-time, apps used, websites visited)
  • In-home device management to Wi-Fi connected devices with the FamilyMode home base station.

Setup FamilyMode

Watch our video tutorial here: How to Set Up T-Mobile FamilyMode: Manage Your Family's Digital Life - YouTube

Setting up for the first time

1. Open the app and press Get Started.
2. Agree to the user agreement.
3. Select Set up parent app.
4. Log in using your T-Mobile ID.
5. Create profiles for each family member.

Adding a new family member

1. In the FamilyMode app, tap the Menu icon in the top-left on the home screen.
2. Tap Add Profile.
3. Enter your family member's name.
4. Add a photo of your family member. Profiles without photos will be shown with their first initial.
5. Set the Filter Level.
6. Set Time Limits.
7. Set BedTime.
8. Assign your family member's devices to your new profile.

Adding another parent

1. Download the T-Mobile FamilyMode app to the other parent's device.
2. Open the app.
3. At the FamilyMode welcome screen, tap Get Started.
4. Accept to T-Mobile FamilyMode's terms and conditions.
5. Tap Set up parent app.
6. At the T-Mobile Primary Account Holder screen, tap Continue.
7. Log in using the T-Mobile primary account holder's mobile number and password.
8. Tap Menu.
9. Tap Add Profile.
10. Enter the parent's name and photo.
11. Set the filter settings on the device, then tap Save.
12. Enable or disable BedTime, then tap Save.
13. Select the other parent's device to add it to their profile, then tap Done.

The Home screen

From the home screen, you can manage the following options by tapping the Menu button on the top-left corner:

• Home - Takes you back to the home screen.
• Add Profile - Lets you create a new profile for a family member.
• Devices - Shows you every device that’s been added to FamilyMode.
• Settings - Allows you to do the following:

  • Check your T-Mobile ID login or tap Sign out

  • Reset your FamilyMode account data

  • Turn on/off push notifications

  • Set up and enable PIN lock

  • Check Homebase firmware

  • Disable Home Base

  • Remove Home Base

  • Review legal documents

Setting the filter level

1. Select the profile of the family member you'd like to set a filter level for from the home screen.
2. Tap the Filter Level you'd like to set. See below for descriptions of these levels.
   • High - Works for kids 6-12 years old. General platforms like education and kid-safe experiences are available by default while filtering out sites designed for older age groups, like social media.
   • Medium - Crafted for teens 13-17 years old. Most platforms, categories, and apps are available while limiting access to many popular apps or sites that are 18+. Inappropriate categories are filtered and invisible by default.
   • Low - Appropriate for ages 18 years old and up.  Access to nearly all platforms, categories, and apps is available, though explicit and mature content is filtered out by default.
   • None - Designed for profiles that you want FamilyMode to ignore, or just be able to Pause, and set BedTimes/OffTimes for. NOTE: Features such as Filtering, Time Limits, and Usage are not available for profiles set to None.
3. Tap Save.

Setting up the lock code

1. Open the FamilyMode app.
2. From the Home screen, tap Menu> Manage> Lock Code.
3. Switch the Enable Lock Code toggle to ON (right).
4. Enter a 4-digit code as the code you would like to use, and then re-enter it to verify that you have the right code in place.
5. If your phone is equipped with Apple Touch ID, a new item will appear in the Lock Code management screen. Turn the toggle ON to enable Touch ID to unlock your FamilyMode app.
6. When you launch the FamilyMode app next, you will see one of the following screens, depending on whether Touch ID is enabled:
   • Enter your 4-digit code
   • Touch ID

Disabling and resetting the app lock code

1. From the FamilyMode app's Home screen, tap Menu> Manage> Lock Code.
2. Switch the Enable Lock Code toggle to OFF (left). This will delete the previous lock code that was set.
3. Switch the Enable Lock Code toggle back to ON to set a new lock code using the steps above.

Set restrictions to the app

It is possible for family members to delete the app which will allow them to no longer have access to data, if restrictions are not enabled. In order to set app restrictions to prevent the app from being deleted, follow these steps:

iOS

1. From the Home screen, tap Settings.
2. Tap General.
3. Tap Restrictions.
4. Tap Enable restrictions (if this is not already turned on).
5. Create a 4-digit PIN code.
6. Confirm the new 4-digit PIN code.
7. Tap Deleting Apps to turn off.

Android

You will need to download a third-party application that will restrict deleting apps from the device.

History

To View History

The History section of a family member’s profile displays a list of sites that were visited and even shows you sites that were attempted to be accessed even though they were filtered out.

1. Open the profile of the family member you would like to view History for.
2. Tap the History section.
3. The History page will load, detailing the list of websites visited by the family member, with the most recent websites listed at the top.

Filtered History

The Filtered tab will show the date and time of attempts to access a Filtered site. To always allow a filtered website:

1. Click on the website you want to always allow.
2. Tap Set as Allowed.
3. The site will no longer be filtered and can always be accessed except during Pauses, BedTimes, OffTimes, and when a Time Limit has been reached. In addition, it will now appear under your family member’s profile in the Custom Filter section.

Visited History

The Visited tab displays websites that were opened by devices under your family member’s profile by date and time. To filter a visited website:

1. Click on the website you want to filter.
2. Tap Set as Not Allowed.
3. The site will now be filtered and can no longer be accessed.
4. A toggle for this site will now be present under Custom Filters within the family member’s profile.

Clearing History

The History section of a profile is tied to the profile it is assigned to. Currently the only way to delete this history is to delete the profile. To delete and create a new profile follow these instructions:

1. In the FamilyMode app, navigate to the family member's profile screen.
2. Tap Edit at the top right.
3. Tap Delete Profile.
4. Tap Delete again to confirm.
5. Open the FamilyMode Menu.
6. Tap Add a new Profile and then recreate your profile with a different name.

Manage usage

Set a BedTime

BedTime is one of FamilyMode's signature features. It allows you to set a bedtime in the evening when a family member's devices need to go offline for the night to avoid late night browsing and an awake time for the next morning when online activity may resume.

1. Select the family member that you want to set a BedTime for, and select BedTime from the profile settings.
2. Turn on BedTime by toggling the Enable switch ON (to the right), and then tap on the BedTime to set the BedTime and Awake times for this family member.

Set an OffTime

OffTime makes it easy to schedule times throughout the week when the Internet is unavailable so that kids can play, do homework, or just get some plain old family time in.

1. Open the appropriate family member's profile in the FamilyMode app. The option to set an OffTime is located at the bottom of the profile settings options.
2. Tap OffTime to begin.
3. Tap Add OffTime.
4. Use the Create OffTime screen to set the name, days of the Week and time of day for this OffTime.
5. Once you are finished, tap Done. That will add the OffTime to your family member's OffTimes list.

Setting Time Limits

Time Limits is a powerful feature that allows you to control how much time your family members spend. You can limit by day, platform, or by a particular category of website.

1. Open the profile of the family member you would like to set time limits for.
2. Tap on Time Limits.
3. Tap the toggle to enable Time Limits. The Daily Time Limit option and platforms/categories will appear.
4. Scroll down to find the platform or category you'd like to adjust time limits for.
5. Tap a Platform or Category to change its limits.
6. Scroll up or down on the time dial to change the limit.
7. Make sure to tap Save in the top-right corner when you are finished.

View Usage

With Usage, you can view the duration of all Internet activity by day, week, or month.

1. Open the profile of the family member you would like to view usage for.
2. Tap the Usage section.
3. The Usage page will load, detailing your family member's internet activity for the day.

Pause the internet

FamilyMode gives you the power to pause the whole network, individual family members, or even specific devices. In order to pause a whole wireless network or a device conected to Wi-Fi, you need to have the FamilyMode base station installed on your wireless network.

To Pause the whole network

1. On the Home Screen, tap the Pause button.
2. When prompted, confirm that you would like to pause your internet access.
3. To unpause, tap the Pause button again on the home screen.

To Pause a family member

1. On the Home Screen, tap the family member you want to pause.
2. On their Profile Screen, tap Pause.
3. To unpause the family member, tap the Pause button on their profile again.

To pause a device

1. From the Home Screen, tap the Devices icon at the top right (the icon looks like a laptop and smartphone).
2. Select the device you want to pause from the Devices List to enter the settings screen for that device.
3. Tap Pause on the Device Settings screen.
4. To unpause, tap the Pause button the Device Settings screen again.

Using custom filters

Using custom filters will give you control of what websites can be visited on each device connected to FamilyMode.

Accessing Custom Filters

1. From the Home Screen, select the family member's profile you'd like to manage custom filters for.
2. Select the Filter section from the family member's settings.
3. Tap the Custom Filter button at the bottom of the filter settings.

Setting an always allow a website

1. On the Filter Settings screen, tap Custom Filter on the bottom.
2. Tap Add Website and enter the URL (web address) of the site you’d like to allow.
3. Tap Done.
4. The family member will now be able to access the site no matter the filter level or setting, except during OffTimes, BedTimes, Pauses, and when a Time Limit has been reached.

Filtering out a website

1. Tap the button next to the URL to change it to Not Allowed.
2. The family member will no longer be able to access the site no matter the filter level or setting.

Removing a site from Custom Filters

1. Tap Edit in the top right corner while within the Custom Filters screen.
2. Tap the Delete button beside each website you would like to remove from custom filters.
3. Tap Done to save.

Rewards

Rewards are an easy way to send extra online time, and they expire at midnight, so whatever time you added goes back to normal on the following day. You can send as many Rewards as you’d like throughout the day.

To send a Reward

1. Tap a Profile from the home screen, then tap the star in the top right corner or select Rewards from the feature list.
2. Pick which type of Reward you’d like to send:
   • Extend a Time Limit Today
   • Disable an OffTime Today
   • Late BedTime Tonight
3. Set the Reward based on the existing settings, and press Send to finish.

Reward types

• Pick Extend Time Limit Today to select any existing Time Limit and add additional time to it.
• Pick Disable OffTime Today to clear out an existing OffTime, just for the day.
• Pick Late BedTime Tonight to set a new start time for this evening’s BedTime.

Related pages

Device Simulators - Android

Device Simulators - iOS

FamilyMode

FamilyMode Home Base

FamilyMode notifications

FamilyMode & DIGITS are incompatible; pausing Internet while using DIGITS could prevent calls from going through, including calls to 911. Qual'g T-Mobile plan, App install on all devices, & iOS/Android device req'd. Filters may not block all content you consider objectionable & may not filter some secured (HTTPS) traffic. Home Base: Compatible WI-FI router req'd. Coverage may not be available in some areas. Location information provided is approximate & may not always be available. Monitored device must be turned on & have location services enabled. Use FamilyMode as intended; App terms apply. See Privacy Policy & Terms and Conditions (including arbitration provision) at T-Mobile.com for additional information. FamilyMode is a trademark of T-Mobile USA, Inc.

Smartphone Mobile HotSpot (SMHS) – also referred to as Wi-Fi Sharing or tethering – is a great way to securely share your smartphone or tablet's Internet connection with your laptop, tablet, and other Wi-Fi-enabled devices on T-Mobile’s high-speed nationwide network.

What's Smartphone Mobile Hotspot?

SMHS is a benefit included with T-Mobile ONE™ and Simple Choice™ plans. It lets you share your phone, tablet or Wi-Fi Hotspot's high-speed data with other Wi-Fi enabled or tethered devices.

How to use your Mobile Hotspot

To use SMHS, you'll need a Wi-Fi-enabled or Bluetooth-enabled smartphone or tablet.

1. Turn on Wi-Fi Sharing (SMHS) on your Wi-Fi-capable device. You can check the Devices page for steps.
2. Connect the other devices to your secured Wi-Fi signal. If you don't want to use Wi-Fi, you can use a USB cable to connect to other devices (additional software and setup may be required on your device -- you can check the Devices page for steps).

Things you should know about Mobile HotSpot

• SMHS only works in 4G and 4G LTE coverage. View our coverage map.
• A data feature is required on your line for SMHS to function.
• You can share your Internet connection with up to 10 devices. While connected, you can still make and receive calls and texts on your phone.
• For Simple Choice customers, once you reach your high-speed data allotment, your SMHS and on-device data speed is reduced to 2G speeds. Customers with a Simple Choice unlimited plan will have their SMHS speeds reduced after using 14 GB of mobile hotspot data. In either case, your data won’t stop — you’ll just experience slower speeds until the end of your billing cycle.
• Customers with T-Mobile ONE™ can enjoy unlimited SMHS at 3G speeds, or 20GB of 4G LTE SMHS with the T-Mobile ONE Plus add-on.
• If you're having issues connecting your game systems, TVs, or other devices to your Smartphone Mobile HotSpot, contact your device manufacturer for support. We can't guarantee SMHS will be compatible with all devices.

To see your plan details and SMHS bucket, log in to the T-Mobile app and click ACCOUNT. Your plan is displayed at the top of the page with line details below. You can see your Usage and SMHS bucket by clicking Plans and Usage Details > Usage.

On all T-Mobile plans, during congestion, the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization.

At T-Mobile, we are always looking for ways to do more for our customers. This T-Mobile MONEY pilot offers customers a fee-free, high interest and mobile-first checking account. T-Mobile MONEY is FDIC insured and has no monthly fees, no minimum balance fees, no overdraft fees, no transfer fees, and no late payment fees.

Benefits

The T-Mobile MONEY pilot is a checking account that pays everyone 1.00% Annual Percentage Yield (APY) on all balances. T-Mobile postpaid customers earn 4.00% APY on balances up to $3,000 when they deposit $200 each month (and then 1.00% APY for anything more).

• 1.00% APY.
• No minimums.
• No monthly fees.
• No overdraft fees.
• Access to 55,000 no-fee ATMs (more no-fee ATMs than Bank of America, Chase, or Wells Fargo).
• FDIC-insured, secure banking, with 24/7 support, all from the convenience of your phone.

T-Mobile customer perks

While anyone can use T-Mobile MONEY, T-Mobile wireless postpaid customers in the continental US, who deposit $200 each month, get the following extra perks:

• 4.00% APY (on balances up to $3000)
• Got-Your-Back Overdraft: Once $200 has been deposited in the account, you won’t be declined for up to $50 in overdrafts as long as you bring your bank account to a positive balance within 30-days.
• On every wireless line: Every line on your wireless account can potentially sign up for a T-Mobile MONEY account and be eligible for customer perks. (The line holder must be an individual; perks are not available for business or government entities.)

Who's eligible

Anyone - new customers, existing customers, and even non-T-Mobile wireless customers are all welcome!

Requirements

• Be 18 years of age or older.
• Have a U.S. government issued ID.
• Have a Social Security number.
• Have a U.S. street address.
• Must have, or set up, a T-Mobile ID.

How to sign up

Getting started is easy, just pick what works best for you:

• Download and sign up for the pilot through the T-Mobile MONEY app, available in Google Play or the Apple App Store.
• Sign up online at the T-Mobile MONEY website: www.T-MobileMoney.com.

Get help with the T-Mobile MONEY pilot

If you have questions or need additional assistance with your T-Mobile MONEY account, simply call **MONEY from your T-Mobile phone or dial 1-866-686-9358.