Voicemail lets you retrieve and manage voice messages, and it's included with your T-Mobile plan.

You can find instructions below, or download the voicemail menu options (PDF; 49 KB).

Set up your voicemail

1. Press and hold the 1 on your device dial pad to call and connect to your voicemail.
2. If prompted for a password the first time you access your new voicemail account, use the last four digits of your mobile number.
3. When prompted, create a password. Your password can be any 4- to 7-digit code. A good password is one that’s easy for you to remember, but hard for others to guess.
4. When prompted, record your greeting and name. Your voicemail is now ready to use.

Change your greeting

1. Press and hold the 1 on your device's dial pad to call and connect to your voicemail.
2. Press the * key to access the main menu.
3. Press 3 to access the Greeting menu.
4. Press 2 to record a new greeting. If you're replacing an existing greeting, the existing recording plays first.
5. When prompted, record your greeting. Press the # key when you're done recording.
6. Press 1 to set your recording as your voicemail greeting.

Check your messages

To check your voicemail messages, follow the steps below. (If you're traveling internationally, read our International roaming checklist to learn how to check your messages.)

From your device:

Press and hold the 1 key on your device's dial pad. Or call 123.

From a landline:

1. Using a landline, call the mobile number.
2. Interrupt the voicemail greeting by pressing the * key.
3. When prompted, enter your voicemail password.
4. Follow the menu prompts to check your voicemail messages.
   Note: Any applicable landline long-distance fees are the responsibility of the account owner.

Change your password

By default, you aren't asked for your password or PIN when checking your voicemail from your device. However, if you have your outgoing caller ID blocked, you're required to enter your password when you call your voicemail from your device. This step is for the security of your account, since the voicemail system doesn't recognize your mobile number when it's blocked. T-Mobile recommends that you turn on your voicemail password for added security. A good password is one that's easy for you to remember, but hard for others to guess.

Using your device's dial pad

1. Press and hold the 1 on your device's dial pad to call and connect to your voicemail.

2. Press the * key to access the main menu.
3. Press 5 to access the Password Security menu.
4. To change your password, press the 1 key.

Save or download a message

For T-Mobile ONE and other postpaid accounts:

You can log in to My T-Mobile to save voicemail to a computer as an MP3 file, or you can forward messages to an email address.

For Pay in Advance accounts:

If you don't have an Android device with T-Mobile Visual Voicemail or an iPhone with the voicemail feature that came with it, you'll need to call your Voicemail regularly to resave the messages before they expire.

T-Mobile Visual Voicemail app:

If you have an Android device, you can use the T-Mobile Visual Voicemail app.

• Forward individual voicemail messages to an email address or store them in a third-party cloud solution.
• Save messages on the device memory/SD card as an AMR file.
• Save the messages as MP3 files by downloading them from My T-Mobile to a computer.

Voicemail to web (for all devices):

1. Go to http://webdigits.t-mobile.com.
2. Select Sign In and log on with your T-Mobile ID.
3. Select an account verification method.
4. Choose the line you want to manage.
5. Select the Voicemail icon.
6. Listen, save, or respond to your voicemails in any order.

Apple: Saving to iCloud Drive

1. Open the voicemail message you want to save and press the share button in the upper-right corner.
2. Choose iCloud Drive as the Share location.
3. Choose a destination folder within iCloud Drive.
4. Open iCloud Drive App (comes installed on iPhones).
5. Locate the voicemail file in the folder you saved it in, and tap on it to open and play the message.

Apple: Send as email attachment

1. Open the voicemail message you want to save and press the share button in the upper-right corner.
2. Choose Mail as the Share location.
3. Add a destination email and select send.

Apple: Save to Google Drive

1. Open the voicemail message you want to save and press the share button in the upper-right corner.
2. Choose Copy to Drive as the Share location.
3. Select a destination folder and select save.

Android: Send as email

1. Open the voicemail message you want to save and press the 3 dots button in the upper-right corner.
2. Choose Mail as the Share location.
3. Add a destination email and select send.

Android Save to Google Drive

1. Open the voicemail message you want to save and press the 3 dots button in the upper-right corner.
2. Choose Save to drive as the Share location.
3. Select a destination folder and select save.

Windows phone

Unfortunately Windows Phone doesn't have any way to back up voicemail messages. A couple of options you do have:

• You could play them back via speakerphone and record them using the mic on a laptop or PC.
• You can use the Voicemail to web feature.

BlackBerry

1. In the BlackBerry Hub, or the Phone app, touch and hold a voicemail message.
2. Select Save.

Change language of voicemail prompts

1. Press and hold the 1 on your device's dial pad to call and connect to your voicemail.
2. Press the star * key to access the main menu.
3. Press 4 to access the mailbox options.
4. Press 7 to change the language of the voicemail prompts to either Spanish or English.

Disable voicemail

You can turn off call forwarding to voicemail, or change your call forwarding settings to forward to custom numbers using Self-service short codes.

Message Blocking lets you block unwanted messages to and from your phone.

How Message Blocking works

Only the Primary Account Holder can turn Message Blocking on or off on My T-Mobile or through the T-Mobile App.

• With Message Blocking, you can:
  • Block All Messages - Block all chargeable messages. Charges will include taxes and fees for customers on tax inclusive rate plans.
  • Block Text and Picture Messages - Charges will include taxes and fees for customers on tax inclusive rate plans.
  • Block TMOmail.net email - Block TMOmail.net email.
  • Block Instant Messages sent via SMS - Blocks chargeable Instant Message sent via SMS. Please note: If you select this service, you will no longer be able to send or receive instant messages, even if you have a messaging bundle. This service may not block all instant messages. Charges will include taxes and fees for customers on tax inclusive rate plans.
• When turned on, text and picture messages are blocked even if you have a messaging feature on your account.
• Messaging Blocking is used to block messages, not to prevent overages.

Turn message blocking on or off

MyT-Mobile.com

Click the above button, or follow the steps below.

1. Log in to your MyT-Mobile.com account.
2. Click Profile.
3. Scroll to and select Blocking.
4. Click the toggle switch to turn on/off message blocking for:
   • Block All Messages
   • Block Text and Picture Messages
   • Block TMOmail.net email
   • Block Instant Messages sent via SMS

T-Mobile App

Click the above button, or follow the steps below.

1. Open the T-Mobile App.
2. Tap More.
3. Select Profile settings.
4. Choose Blocking.
5. Tap the toggle switch to turn on/off message blocking for:
   • Block All Messages
   • Block Text and Picture Messages
   • Block TMOmail.net email
   • Block Instant Messages sent via SMS

Messages not blocked with Message Blocking

• Free messages from third-party providers sent to notify you of purchased content
• Standard rated messages from short codes
• Voicemail notifications
• Wireless Emergency Alerts
• Service notifications
• Email sent to and from your @tmomail.net address
• Instant messages or email on Windows Mobile or BlackBerry devices

Report spam text messages

To report spam text messages, see Text message spam.

Block messages from a specific number

To block messages from a specific number, add Family Allowances to your account. Family Allowances lets you to manage allowed numbers, minutes, messages, and downloads for all lines on your account.

Message Blocking Active error message

If you see a Message Blocking Active error when messaging, see Error: 'Message Blocking Active'.

Advanced Messaging is T-Mobile’s next generation messaging service that allows you to send high-resolution photos and larger video files. You can also see when your messages have been delivered, when they are read, and even when others are typing a response! There is no app to download, no separate account to configure, and no password to enter.

About Advanced Messaging

• Advanced Messaging uses Rich Communication Services (RCS), a high-tech replacement for SMS and MMS that upgrades the messaging experience.
• If you have an Advanced Messaging-capable device, you can benefit from these enriched messaging features:
  • Instant access: Advanced Messaging is available directly in your device's built-in messaging application.
  • No additional downloads needed: It has many of the features of downloadable apps, but uses the phone number you already have and nothing else.
  • Is typing: You can see when other participants are typing a message.
  • Read and Delivered: Not only do you know that your message was sent, you can see when the message is delivered and when it's read.
  • Support for richer multimedia: Send up to 10 MB worth of multimedia, such as photos, videos, and audio.

Manage Advanced Messaging preferences

Advanced Messaging comes enabled out of box. You don’t have to do anything to get started. To learn how to manage Advanced Messaging preferences, check out the Devices page for your device.

Universal Profile 1.0

We are committed to launch new, meaningful features and services that give our customers the best experience on the T-Mobile network. As of June 28, 2018, our network supports this technology on selected devices. T-Mobile Samsung Galaxy S7 and S7 Edge devices are first in line to receive the new service through a software upgrade. More devices will be supported later this year.

New features supported with Universal Profile 1.0 are:

• Open Group Chat with up to 100 participants: Add people to your existing messaging thread.
• Group Chat enhancements: Assign a name and picture to your favorite groups, and allow a person to manage the conversation.
• Larger file transfer up to 100MB: Share larger videos and full resolution images!
• Geo-location sharing: Easily share your location without leaving your messaging app.

Advanced Messaging vs Universal Profile 1.0

*Universal Profile 1.0 support is designed to work across different wireless providers as soon as they’re ready to support it and interconnect with T-Mobile.

FAQs

What devices support Advanced Messaging?

You can check if a device has Advanced Messaging by visiting Tech specs> Connectivity for any device in Devices.

Do I need to do anything special to turn Advanced Messaging on?

All devices in a messaging conversation have to support T-Mobile Advanced Messaging. The Messages app on your device is either ready to go out of the box or is updated through a software update. The devices have to either be on the T-Mobile 4G LTE network (with VoLTE turned on) or using T-Mobile WiFi Calling.

Will Universal Profile 1.0 work across different carriers? If so, when will that support happen?

For now, this is something you can only get at T-Mobile and Metro by T-Mobile on Samsung Galaxy S7 and S7 Edge devices with the latest firmware. It's up to the other carriers to adopt the Universal Profile 1.0 standards so you can enjoy these next-gen messaging features across wireless providers.

Data usage varies from person to person. It depends on your device, the apps you use, network speeds, and what you’re using the data for.

For example, sending or receiving emails uses very little data, while online gaming or streaming videos, TV, and movies uses much more. We'll show you how to check your data usage, and change your data plan.

Click the button below to check your usage.

Tips for managing data

• Connect to Wi-Fi when you can. Data used over Wi-Fi doesn't count against your high-speed data plan.
• Turn off data for apps that you only want to use over Wi-Fi. Most devices have a setting to turn off cellular usage for specific apps.
• Uninstall any apps or widgets you don't need. Some apps access data even while the screen isn't on.
• Edit your Facebook settings to turn off automatic video play while connected to cellular data.
• The easiest way to view your data usage and manage your data plan is from your mobile device with the T-Mobile app.

View your data usage

From your mobile device with the T-Mobile app:

1. Open the T-Mobile app. If you don't have it, download the T-Mobile app now.
2. If prompted, log in to your account using your T-Mobile ID and password.
3. In the Data tile, tap Check Usage. You can then either:
   • Tap Check Usage on the Data tile, or
   • Tap View details on the Data Stash Usage tile.

From a computer:

1. Go to My T-Mobile and log in to your account using your T-Mobile ID and password.
2. At the top of the page, click USAGE.
3. Do one of the following:
   • Select an individual line to see data usage for that line.
   • Select View all usage details in the upper-right corner to see usage details for all lines on the account.
4. Select Data.

Change your data plan

From your mobile device with the T-Mobile app:

1. Open the T-Mobile app. If you don't have it, download the T-Mobile App now.
2. If prompted, log in to your account using your T-Mobile ID and password.
3. In the Data tile, select Check Usage.
4. If you want to change your data service, tap Change Data Plan on the Data Stash Usage tile
5. Select the button next to the amount of data you want. For more information about the various data options, tap the little information icon (the letter "i") next to each one.
6. Select the bill cycle from the EFFECTIVE DATE drop-down menu.
7. Click Agree and Submit.

From a computer:

1. Go to My T-Mobile and log in to your account.
2. At the top of the page, click PLAN.
3. Select the line whose data plan you want to change. You may have to click the + next to the name to expand that section.  Select CHANGE DATA.
4. Select the button next to the amount of data you want for that line. For more information about the various data options, tap the little information icon (the letter "i") next to each one.
5. Select the bill cycle from the EFFECTIVE DATE drop-down menu.
6. Click Agree and Submit.

T-Mobile has different types of Prepaid plans to fit your needs. If you're already on a prepaid plan, but you're looking at moving to a postpaid plan, read about switching to a postpaid plan.

Things to know about Simply Prepaid plans

• A credit check is not required, and no deposit is needed to activate service.
• Whenever your account reaches $10 or less, you'll hear your balance every time you place a call. When you have less than 1 minute of talk time remaining on your account, you'll hear warning tones on your phone. Learn how to refill your Prepaid account.
• When purchasing downloaded content, you'll need to use a credit or debit card. Contact your financial institution about any billing concerns related to the specific download. If you need help with an app, contact the third-party content provider.

Simply Prepaid

Our current Simply Prepaid plans provide 30 days of service in which you get unlimited talk and text, as well as 10 GB of 4G LTE data on your smartphone.

Our current Simply Prepaid plans include:

• 10 GB of 4G LTE data on your smartphone (amount of data depends on your plan).
• Unlimited talk and text.
• Wi-Fi Calling.
• Data Maximizer Provides optimized streaming of detectable video at DVD-quality (480p+) for mobile viewing.
  Note: This doesn't include the additional benefit of streaming with our participating Binge On video streaming services without using high-speed data. You may disable Data Maximizer at any time, but you'll lose Data Maximizer benefits. Not available on certain BlackBerry devices or plans.
• Domestic data roaming: If you travel outside our network coverage, use wireless data from another carrier at no extra charge. International data roaming charges do apply.
• Smartphone Mobile HotSpot (tethering): Share your phone's Internet connection with up to 10 Wi-Fi-enabled devices.
• Music Freedom streaming, which lets you stream as much music as you want on your smartphone from top streaming services, and it doesn't count against your data (except streaming Napster does deduct from high-speed data).
• Visual Voicemail: View all your voicemail messages as a list without having to dial into voicemail.

For an additional fee, you can add these:

• Mobile Without Borders: Lets you use your phone just like you would in the US.
• Stateside International calling: You get unlimited calling to landlines in 200+ countries from the US, Mexico, and Canada, as well as unlimited calling and texting to mobile numbers in many countries from the US, Mexico, and Canada.

Simply Prepaid plans are not eligible for:

• BlackBerry Web
• CallerTunes
• On Demand Data Passes
• SCORE!
• Simple Global

The information above is for our current Simply Prepaid plans. See pricing and compare our current prepaid plans. Or, if you're looking for information about our postpaid plans, read about T-Mobile ONE.

See pricing and compare our current prepaid plans. Or, if you're looking for information about our postpaid plans, read about T-Mobile ONE.

How to get Simply Prepaid

How do I sign up?

If you are new to T-Mobile, you can sign up onlineor by calling 1.800.TMOBILE. If you already have a T-Mobile Prepaid account, you can log in to your My T-Mobile account or dial 611 to contact Customer Service.

What if I need extra lines?

If you need extra lines, the 10GB Simply Prepaid plan is eligible for a discount when you add additional lines with the Simply Prepaid plan on the same account. Check out Multi-line discount for Prepaid for more details.

To learn about current offers and additional prepaid services, see pricing and compare our current prepaid plans.

Limited time offer; subject to change. Plus taxes and fees. $10 SIM starter kit may be required per line. U.S. roaming and on-network data allotments differ: includes 50MB roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Features available until 30th day; if sufficient balance, services automatically renew at expiration. If balance is insufficient to renew all lines on your account for 120 days, all lines will be suspended for 30 days. If you have an account balance, all lines will convert to Pay As You Go for 30 day increments with $3/mo. for 30 voice min./SMS messages per line. After your account balance is depleted, then account is suspended. When you switch between plan options or renew a monthly plan, features or credits associated with your prior plan option will no longer be available, and you are not able to switch back to some plan options. Some plan options will not allow early renewal or permit use of features after included amounts are depleted. If you transfer your number to another carrier, account will be deactivated and no service will be available. Video streams at up to 1.5Mbps with Data Maximizer. Disable Data Maximizer at any time. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Domestic use only; additional charges apply for international use, where available. Partial megabytes rounded up. Full speeds available up to data allotment, including tethering; then slowed to up to 2G speeds for balance of service period. Certain uses, e.g., some speed test apps, may count against high-speed data allotment or have speeds reduced after allotment reached. No cash redemption value. Non-refundable. Devices sold for use on T-Mobile prepaid service are to be activated on that service, not transferred for resale, modification, or export. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. During congestion, the small fraction of customers using >50GB/mo.  may notice reduced speeds until next bill cycle due to data prioritization. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. See T-Mobile.com/OpenInternet for details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information. T-Mobile and the magenta color are registered trademarks of Deutsche Telekom AG. ©2018 T-Mobile USA, Inc.

Prepaid accounts can now have more than one line on the same account. Additional lines on qualifying plans will receive discounted monthly services.

Multi-line discount

• Prepaid accounts can have up to 5 talk & text lines - the more lines you have on the same eligible talk & text plan, the greater total discount you'll receive!
• Discounts are only available for lines on an eligible voice plan.

Eligible Prepaid plans

To receive a discount, you need to be on one of the eligible talk& text plans:

• T-Mobile ONE for Prepaid
• T-Mobile ONE Domestic Only for Prepaid
• Simply Prepaid plans

If one of these plans aren't suitable for you, check out our other Prepaid plans for alternate plan types. Mobile Internet plans are not eligible for discount and must be on a separate account.

How to get your discount

We want to make sure you're getting the best value.

• When you have two or more lines on the same eligible talk & text plan on the same account, you'll receive a discount applied automatically to your monthly charges.
• You can mix eligible and ineligible plans on the same account, but only eligible plans will receive a discount, and only if you have two or more lines on the same eligible plan.
• The discount each line gets will vary based on the order you added them in, and what plan you have.

Limited time offer; subject to change. Plus taxes and fees. $10 SIM starter kit may be required per line. Not eligible for AutoPay discount or Kickback. Capable device required for some features. U.S. roaming and on-network data allotments differ; see selected service for details. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Features available until 30th day; if sufficient balance, services automatically renew at expiration. If balance is insufficient to renew all lines on your account for 120 days, all lines will be suspended for 30 days. If you have an account balance, all lines will convert to Pay As You Go for 30 day increments with $3/mo. for 30 voice min./SMS messages per line. After your account balance is depleted, then account is suspended. When you switch between plan options or renew a monthly plan, features or credits associated with your prior plan option will no longer be available, and you are not able to switch back to some plan options. Some plan options will not allow early renewal or permit use of features after included amounts are depleted. If you transfer your number to another carrier, account will be deactivated and no service will be available. No cash redemption value. Non-refundable. T-Mobile ONE Prepaid is not available for hotspots and some other data-first devices. Video streams at up to 1.5Mbps with Data Maximizer. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. HD Day Pass available for T-Mobile ONE Prepaid. Capable device required to experience HD resolution. On-device video streams in native resolution (tethering optimized); some content providers may not stream their services in HD. Buy and turn on. T-Mobile ONE Prepaid: Unlimited high-speed data US only. On qualifying T-Mobile ONE Prepaid plan, in Canada/Mexico, up to 5GB high-speed data, then unlimited at up to 128kbps.Tethering at max 3G. For the small fraction of customers using more than 50GB per month, primary data usage must be on smartphone or tablet. Simply Prepaid, Tourist Plan & Mobile Internet: Domestic use only; additional charges apply for international use, where available. Partial minutes/megabytes rounded up. Full speeds available up to data allotment, including tethering; then slowed to up to 2G speeds for balance of service period. Certain uses, e.g., some speed test apps, may count against high-speed data allotment or have speeds reduced after allotment reached. Service for Tourist Plan available until 11:59pm on Day 21 of the time zone of activation.  Mobile Internet provides data only; does not include voice, messaging, or Wi-Fi services. Prepaid Data Pass: Service available for time period and/or usage amount provided by Pass. For time period, a day is 12:00 a.m. to 11:59 p.m., Pacific time. Usage rounded up to the nearest MB each session. Only one Pass may be active at a time. Account suspended after 365 days of inactivity. Domestic use only for on-demand passes; U.S./Canada/Mexico use only for monthly recurring passes. No U.S. roaming. Data only; does not include voice, messaging or Wi-Fi services. Usage applied first to on demand passes, next to free data, then monthly Mobile Internet allotment. PayGo: Service available for 30 days after activation/refill/conversion; then account is suspended. If you have a balance, your plan will resume for 30 days with 30 voice min. or SMS messages. After this 30-day period, your account is suspended. If funds available, additional minutes/messages @ $0.10/minute or message. Call forwarding and spam filtering may use minutes for entire call length. Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. Devices sold for use on T-Mobile prepaid service are to be activated on that service, not transferred for resale, modification, or export. Stateside International Talk/Text: International calling from U.S./Canada/Mexico to landlines in over 70 countries and destinations, plus unlimited calling to mobiles in over 30 countries. Qualifying service required for each line. Calls/texts must originate on T-Mobile’s U.S. network or in Canada/Mexico; otherwise standard international roaming rates apply. Must be direct communication between 2 people; certain numbers not included. See www.T-Mobile.com for countries and rates. Music Streaming: Qualifying plan required. Licensed music streaming from included services does not count towards 4G LTE data allotment on T-Mobile’s network or in Canada/Mexico; music streamed using Smartphone Mobile HotSpot (tethering) service might. Song downloads, video content, and non-music audio content excluded. For included services, see http://www.t-mobile.com/offer/free-music-streaming.html. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. During congestion, the small fraction of customers using >50GB/mo.  may notice reduced speeds until next bill cycle due to data prioritization. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. See T-Mobile.com/OpenInternet for details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information. T-Mobile and the magenta color are registered trademarks of Deutsche Telekom AG. ©2018 T-Mobile USA, Inc.

T-Mobile has different types of Prepaid plans to fit your needs. If you're already on a prepaid plan, but you're looking at moving to a postpaid plan, read about switching to a postpaid plan.

Things to know about Pay As You Go

• A credit check is not required, and no deposit is needed to activate service.
• Whenever your account reaches $10 or less, you'll hear your balance every time you place a call. When you have less than 1 minute of talk time remaining on your account, you'll hear warning tones on your phone. Learn how to refill your Prepaid account.
• If your minutes aren't used by the expiration date, they expire and are removed from your account. Keep in mind that remaining talk time is non-refundable.
• When purchasing downloaded content for your prepaid device, you'll need to use a personal credit card or debit card when purchasing downloadable content. Please contact your financial institution about any billing concerns related to the specific download. If you need help with the app, please contact the third-party content provider.
• Long-distance call charges:
  • Domestic long distance calls can be made at no additional charge.
  • International call charges vary depending on the country you're calling and the plan you're on. For example, you can save more using Stateside International Talk & Text.

Pay As You Go plan

Here's a simple way to stay connected: Pay As You Go! This is perfect if you only make or receive a small number of calls or texts each month.

• Recurring monthly fee of $3 per month.
• You get a combined total of 30 minutes of calls or text messages per month.
• Additional outgoing/incoming calls or texts are $0.10 each.
• Includes nationwide roaming and nationwide long distance while on the T-Mobile network.
• You can also add optional data passes:
  • 1-day 500 MB data pass for $5
  • 1-week 1 GB data pass for $10
    (this pass is good for 7 days)

Pay As You Go is based on a 30-day cycle, regardless of how many days are in each month. Therefore, a new cycle may not necessarily start on the same date each month. To quickly check your remaining account balance, time frame, and other information, see a list of self-service short codes for your prepaid account.

To learn about current offers and additional prepaid services, see pricing and compare our current prepaid plans. Or, if you're looking for information about our postpaid plans, read about T-Mobile ONE.

How to get Pay As You Go

How do I sign up?

If you are new to T-Mobile, you can sign up onlineor by calling 1.800.TMOBILE. If you already have a T-Mobile Prepaid account, you can log in to your My T-Mobile account or dial 611 to contact Customer Service.

What if I need extra lines?

If you need extra lines, you can add additional voice lines (up to 5 total lines) on your account. Pay As You Go plans are not eligible for additional voice line discounts. Check out Multi-line discount for Prepaid for more details.

To learn about current offers and additional prepaid services, see pricing and compare our current prepaid plans.

Pay As You Go:  $10 SIM starter kit may be required. Sufficient balance required to use service. Domestic use only. Service available for 30 days after activation/refill/conversion; then account is suspended. If you have a balance, your plan will resume for 30 days with 30 voice min. or SMS messages. After this 30-day period, your account is suspended. If funds available, additional minutes/messages @ $0.10/minute or message. Call forwarding and spam filtering may use minutes for entire call length. Partial minutes rounded up. No data roaming. When you switch between plan options or renew a monthly plan, features or credits associated with your prior plan option will no longer be available, and you are not able to switch back to some plan options. Some plan options will not allow early renewal or permit use of features after included amounts are depleted. If you transfer your number to another carrier, account will be deactivated and no service will be available. No cash redemption value. Non-refundable.  Devices sold for use on T-Mobile prepaid service are to be activated on that service, not transferred for resale, modification, or export. Prepaid Data Passes: Service available for time period and/or usage amount provided by Pass. For time period, a day is 12:00 a.m. to 11:59 p.m., Pacific time. Usage rounded up to the nearest MB each session. Only one Pass may be active at a time. Account suspended after 365 days of inactivity. Domestic use only for on-demand passes; U.S./Canada/Mexico use only for monthly recurring passes. No U.S. roaming. Data only; does not include voice, messaging or Wi-Fi services. Usage applied first to on demand passes, next to free data, then monthly Mobile Internet allotment. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. During congestion, the small fraction of customers using >50GB/mo.  may notice reduced speeds until next bill cycle due to data prioritization. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. See T-Mobile.com/OpenInternet for details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information. T-Mobile and the magenta color are registered trademarks of Deutsche Telekom AG. ©2018 T-Mobile USA, Inc.

T-Mobile has different types of Prepaid plans to fit your needs. If you're already on a prepaid plan, but you're looking at moving to a postpaid plan, read about switching to a postpaid plan.

Things to know about our prepaid plans

• A credit check is not required, and no deposit is needed to activate service.
• Whenever your account reaches $10 or less, you'll hear your balance every time you place a call. When you have less than 1 minute of talk time remaining on your account, you'll hear warning tones on your phone. Learn how to refill your Prepaid account.
• If your minutes aren't used by the expiration date, they expire and are removed from your account. Keep in mind that remaining talk time is non-refundable. If you're qualified for Data Stash, then your unused 4G LTE data is automatically rolled over into the next month. Learn about Data Stash.
• When purchasing downloaded content for your prepaid device, you'll need to use a personal credit card or debit card when purchasing downloadable content. Please contact your financial institution about any billing concerns related to the specific download. If you need help with the app, please contact the third-party content provider.
• Long-distance call charges:
  • Domestic long distance calls can be made at no additional charge.
  • International call charges vary depending on the country you're calling and the plan you're on. For example, you can save more using Stateside International Talk & Text.

T-Mobile ONE Prepaid

The benefits of T-Mobile ONE are also available if you prefer a prepaid plan.

See plan details and benefits of T-Mobile ONE for Prepaid. Or, if you're looking for information about our postpaid plans, read about T-Mobile ONE.

T-Mobile ONE Domestic only Prepaid

The benefits of T-Mobile ONE are also available on a domestic prepaid plan.

See plan details and benefits of T-Mobile ONE Domestic Only for Prepaid.

Simply Prepaid plan

The benefits of simply everything you need.

See plan details and benefits of Simply Prepaid plans.

Pay As You Go

Here's a simple way to stay connected: Pay As You Go! This is perfect if you only make or receive a small number of calls or texts each month.

See plan details and benefits of Pay As You Go for Prepaid.

Prepaid Mobile Internet

Prepaid Mobile Internet service allows you to use devices such as laptop sticks, tablets, and mobile HotSpot devices to access data with prepaid service.

See plan details and benefits of Mobile Internet for Prepaid.

Limited time offer; subject to change. Plus taxes and fees. $10 SIM starter kit may be required per line. Not eligible for AutoPay discount or Kickback. Capable device required for some features. U.S. roaming and on-network data allotments differ; see selected service for details. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Features available until 30th day; if sufficient balance, services automatically renew at expiration. If balance is insufficient to renew all lines on your account for 120 days, all lines will be suspended for 30 days. If you have an account balance, all lines will convert to Pay As You Go for 30 day increments with $3/mo. for 30 voice min./SMS messages per line. After your account balance is depleted, then account is suspended. When you switch between plan options or renew a monthly plan, features or credits associated with your prior plan option will no longer be available, and you are not able to switch back to some plan options. Some plan options will not allow early renewal or permit use of features after included amounts are depleted. If you transfer your number to another carrier, account will be deactivated and no service will be available. No cash redemption value. Non-refundable. T-Mobile ONE Prepaid is not available for hotspots and some other data-first devices. Video streams at up to 1.5Mbps with Data Maximizer. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. HD Day Pass available for T-Mobile ONE Prepaid. Capable device required to experience HD resolution. On-device video streams in native resolution (tethering optimized); some content providers may not stream their services in HD. Buy and turn on. T-Mobile ONE Prepaid: Unlimited high-speed data US only. On qualifying T-Mobile ONE Prepaid plan, in Canada/Mexico, up to 5GB high-speed data, then unlimited at up to 128kbps.Tethering at max 3G. For the small fraction of customers using more than 50GB per month, primary data usage must be on smartphone or tablet. Simply Prepaid, Tourist Plan & Mobile Internet: Domestic use only; additional charges apply for international use, where available. Partial minutes/megabytes rounded up. Full speeds available up to data allotment, including tethering; then slowed to up to 2G speeds for balance of service period. Certain uses, e.g., some speed test apps, may count against high-speed data allotment or have speeds reduced after allotment reached. Service for Tourist Plan available until 11:59pm on Day 21 of the time zone of activation.  Mobile Internet provides data only; does not include voice, messaging, or Wi-Fi services. Prepaid Data Pass: Service available for time period and/or usage amount provided by Pass. For time period, a day is 12:00 a.m. to 11:59 p.m., Pacific time. Usage rounded up to the nearest MB each session. Only one Pass may be active at a time. Account suspended after 365 days of inactivity. Domestic use only for on-demand passes; U.S./Canada/Mexico use only for monthly recurring passes. No U.S. roaming. Data only; does not include voice, messaging or Wi-Fi services. Usage applied first to on demand passes, next to free data, then monthly Mobile Internet allotment. PayGo: Service available for 30 days after activation/refill/conversion; then account is suspended. If you have a balance, your plan will resume for 30 days with 30 voice min. or SMS messages. After this 30-day period, your account is suspended. If funds available, additional minutes/messages @ $0.10/minute or message. Call forwarding and spam filtering may use minutes for entire call length. Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. Devices sold for use on T-Mobile prepaid service are to be activated on that service, not transferred for resale, modification, or export. Stateside International Talk/Text: International calling from U.S./Canada/Mexico to landlines in over 70 countries and destinations, plus unlimited calling to mobiles in over 30 countries. Qualifying service required for each line. Calls/texts must originate on T-Mobile’s U.S. network or in Canada/Mexico; otherwise standard international roaming rates apply. Must be direct communication between 2 people; certain numbers not included. See www.T-Mobile.com for countries and rates. Music Streaming: Qualifying plan required. Licensed music streaming from included services does not count towards 4G LTE data allotment on T-Mobile’s network or in Canada/Mexico; music streamed using Smartphone Mobile HotSpot (tethering) service might. Song downloads, video content, and non-music audio content excluded. For included services, see http://www.t-mobile.com/offer/free-music-streaming.html. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. During congestion, the small fraction of customers using >50GB/mo.  may notice reduced speeds until next bill cycle due to data prioritization. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. See T-Mobile.com/OpenInternet for details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information. T-Mobile and the magenta color are registered trademarks of Deutsche Telekom AG. ©2018 T-Mobile USA, Inc.

T-Mobile has different types of Prepaid plans to fit your needs. If you're already on a prepaid plan, but you're looking at moving to a postpaid plan, read about switching to a postpaid plan.

Things to know about T-Mobile ONE Domestic Only prepaid plan

• A credit check is not required, and no deposit is needed to activate service.
• Coverage only included when within the domestic U.S.
• Whenever your account reaches $10 or less, you'll hear your balance every time you place a call. When you have less than 1 minute of talk time remaining on your account, you'll hear warning tones on your phone. Learn how to refill your Prepaid account.
• When purchasing downloaded content, you'll need to use a credit or debit card. Contact your financial institution about any billing concerns related to the specific download. If you need help with an app, contact the third-party content provider.

T-Mobile ONE Domestic Only

The benefits of T-Mobile ONE are also available on a domestic prepaid plan.

T-Mobile ONE Domestic only includes:

• Unlimited nationwide talk.
• Unlimited domestic messaging (SMS/MMS).
• Unlimited 4G LTE smartphone data.
• Unlimited 3G Smartphone Mobile HotSpot (SMHS).
• 200 MB domestic data roaming.
• International roaming and calling is available. Check rates.

For an additional fee, you can add these services:

• Stateside International calling: You get unlimited calling to landlines in 70+ countries from the US, Mexico, and Canada, as well as unlimited calling and texting to mobile numbers in many countries from the US, Mexico, and Canada.
• Simply Prepaid Mexico & Canada services: Calling, texting and data benefits designed exclusively for Mexico & Canada.

See pricing and compare our current prepaid plans. Or, if you're looking for information about our postpaid plans, read about T-Mobile ONE.

How to get T-Mobile ONE™ Domestic Only Prepaid

How do I sign up?

If you are new to T-Mobile, you can sign up online or by calling 1.800.TMOBILE. If you already have a T-Mobile Prepaid account, you can log in to your My T-Mobile account or dial 611 to contact Customer Service.

What if I need extra lines?

If you need extra lines, the T-Mobile ONE Domestic Only for Prepaid plan is eligible for a discount when you add additional lines with the T-Mobile ONE Domestic Only for Prepaid plan on the same account. Check out Multi-line discount for Prepaid for more details.

To learn about current offers and additional prepaid services, see pricing and compare our current prepaid plans.

Limited time offer; subject to change. Plus taxes and fees. $10 SIM starter kit may be required per line. Not eligible for AutoPay discount or KickBack. Capable device required for some features. U.S. roaming and on-network data allotments differ: includes 200MB roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Unlimited high-speed data US only; no international data or features. Features available until 30th day; if sufficient balance, services automatically renew at expiration. If balance is insufficient to renew all lines on your account for 120 days, all lines will be suspended for 30 days. If you have an account balance, all lines will convert to Pay As You Go for 30 day increments with $3/mo. for 30 voice min./SMS messages per line. After your account balance is depleted, then account is suspended. When you switch between plan options or renew a monthly plan, features or credits associated with your prior plan option will no longer be available, and you are not able to switch back to some plan options. Some plan options will not allow early renewal or permit use of features after included amounts are depleted. If you transfer your number to another carrier, account will be deactivated and no service will be available. T-Mobile ONE Prepaid not available for hotspots and some other data-first devices. Video streams at up to 1.5Mbps unless you have an HD Day Pass. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Tethering: Tethering at max 3G. For small fraction of customers using over 50 GB per month, primary data usage must be on smartphone or tablet. Smartphone and tablet usage is prioritized over Mobile Hotspot Service (tethering) usage, which may result in higher speeds for data used on smartphones and tablets. Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. No cash redemption value. Non-refundable. Devices sold for use on T-Mobile prepaid service are to be activated on that service, not transferred for resale, modification, or export. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. During congestion, the small fraction of customers using >50GB/mo.  may notice reduced speeds until next bill cycle due to data prioritization. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. See T-Mobile.com/OpenInternet for details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information. T-Mobile and the magenta color are registered trademarks of Deutsche Telekom AG. ©2018 T-Mobile USA, Inc.

T-Mobile has different types of Prepaid plans to fit your needs. If you're already on a prepaid plan, but you're looking at moving to a postpaid plan, read about switching to a postpaid plan.

Things to know about T-Mobile ONE prepaid plans

• A credit check is not required, and no deposit is needed to activate service.
• Whenever your account reaches $10 or less, you'll hear your balance every time you place a call. When you have less than 1 minute of talk time remaining on your account, you'll hear warning tones on your phone. Learn how to refill your Prepaid account.
• When purchasing downloaded content, you'll need to use a credit or debit card. Contact your financial institution about any billing concerns related to the specific download. If you need help with an app, contact the third-party content provider.

T-Mobile ONE Prepaid

The benefits of T-Mobile ONE are also available if you prefer a prepaid plan.

ONE Prepaid includes:

• Unlimited nationwide talk.
• Unlimited domestic and international messaging (SMS/MMS).
• Unlimited 4G LTE smartphone data.
• Unlimited 3G Smartphone Mobile HotSpot (SMHS).
• Mobile Without Borders – use your phone in Mexico and Canada like you do in the US.
• 200 MB domestic data roaming.
• International roaming and calling is available. Check rates.

For an additional fee, you can add Stateside International calling: You get unlimited calling to landlines in 70+ countries from the US, Mexico, and Canada, as well as unlimited calling and texting to mobile numbers in many countries from the US, Mexico, and Canada.

See pricing and compare our current prepaid plans. Or, if you're looking for information about our postpaid plans, read about T-Mobile ONE.

How to get T-Mobile ONE™ Prepaid

How do I sign up?

If you are new to T-Mobile, you can sign up onlineor by calling 1.800.TMOBILE. If you already have a T-Mobile Prepaid account, you can log in to your My T-Mobile account or dial 611 to contact Customer Service.

What if I need extra lines?

If you need extra lines, the T-Mobile ONE Prepaid plan is eligible for a discount when you add additional lines with the T-Mobile ONE plan on the same account. Check out Multi-line discount for Prepaid for more details.

To learn about current offers and additional prepaid services, see pricing and compare our current prepaid plans.

Limited time offer; subject to change. Plus taxes and fees. $10 SIM starter kit may be required per line. Not eligible for AutoPay discount or KickBack. Capable device required for some features. U.S. roaming and on-network data allotments differ: includes 200MB roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Unlimited high-speed data US only. On qualifying T-Mobile ONE Prepaid plan, in Canada/Mexico, up to 5GB high-speed data then unlimited at up to 128kbps. Features available until 30th day; if sufficient balance, services automatically renew at expiration. If balance is insufficient to renew all lines on your account for 120 days, all lines will be suspended for 30 days. If you have an account balance, all lines will convert to Pay As You Go for 30 day increments with $3/mo. for 30 voice min./SMS messages per line. After your account balance is depleted, then account is suspended. When you switch between plan options or renew a monthly plan, features or credits associated with your prior plan option will no longer be available, and you are not able to switch back to some plan options. Some plan options will not allow early renewal or permit use of features after included amounts are depleted. If you transfer your number to another carrier, account will be deactivated and no service will be available. T-Mobile ONE Prepaid not available for hotspots and some other data-first devices. Video streams at up to 1.5Mbps unless you have an HD Day Pass. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Tethering: Tethering at max 3G. For small fraction of customers using over 50 GB per month, primary data usage must be on smartphone or tablet. Smartphone and tablet usage is prioritized over Mobile Hotspot Service (tethering) usage, which may result in higher speeds for data used on smartphones and tablets. Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. No cash redemption value. Non-refundable. Devices sold for use on T-Mobile prepaid service are to be activated on that service, not transferred for resale, modification, or export. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. During congestion, the small fraction of customers using >50GB/mo.  may notice reduced speeds until next bill cycle due to data prioritization. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. See T-Mobile.com/OpenInternet for details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information. T-Mobile and the magenta color are registered trademarks of Deutsche Telekom AG. ©2018 T-Mobile USA, Inc.

T-Mobile's Tourist Plan provides 21 days of service while you're visiting the US. It's especially ideal for business travelers who want unlimited text and data, a limited amount of minutes, and don't need any other features. For pricing information, go to T-Mobile.com.

What's included

The Tourist Plan includes:

• Unlimited data, with up to 2 GB 4G LTE data on your smartphone.
• Unlimited domestic and international texting in the US to 140+ countries and destinations.
• 1,000 minutes of domestic talk within the US.
• Free SIM card for your unlocked phone.

The following are also incuded:

• Smartphone Mobile HotSpot (SMHS): Lets you share your phone's internet connection with up to 10 Wi-Fi-enabled devices.
• Data Maximizer: Optimizes all detectable video streaming to DVD-quality (typically 480p or better).
• Domestic data roaming: You get 200 MB for when you travel outside of T-Mobile's network coverage, using wireless data from another carrier.

Who's eligible

If you're planning on traveling to the US for three weeks or less, then you're eligible for the Tourist Plan. This is a short-term plan created for visitors to the US. It's not renewable and expires automatically after 21 days of use.

To get started, just bring your unlocked device to any T-Mobile retail store in the US, and we can activate your Tourist Plan. Find a T-Mobile store near you.

Things you should know

The Tourist Plan lets you experience the US with hassle-free, affordable wireless service. Before signing up, here are some things that you should know:

• This prepaid plan automatically cancels after 21 days, and it can't be extended.
• You can't refill it, migrate to another plan, or request a rate plan change.
• You're not eligible for T-Mobile promotions while on this plan.
• My T-Mobile isn't available.

The Tourist Plan is not eligible for:

• Simple Global
• Data Stash
• Binge On
• Music Freedom
• Mobile Without Borders
• Device Protection
• Mexico and Canada features
• Stateside International Talk
• On Demand Data Passes
• CallerTunes
• Multi-line discount

Also:

• Even though we can't transfer your current phone number to the Tourist Plan, you can keep the phone number assigned to your Tourist Plan if you want. To do so, you must port out (transfer) your number within five days after your Tourist Plan ends.
• If you'll be visiting the US for more than three weeks, contact T-Mobile customer service to see which plan is right for you.

Limited time offer; subject to change. Capable device required. Plus taxes & fees. Domestic use only. Service available until 11:59 pm on Day 21 of the time zone of activation. Partial minutes/megabytes rounded up. Full speeds available up to data allotment, including tethering; then slowed to up to 2G speeds. Certain uses, e.g., some speed test apps, may not count against high-speed data allotment or have speeds reduced after allotment reached. Includes 200 MB roaming. Coverage not available in some areas. Network Management: Service may be terminated or restricted for interference with our network or ability to provide quality service to other users, or significant roaming. Customers who use an extremely high amount of data in a bill cycle will have their data usage de-prioritized compared to other customers for that bill cycle at locations and times when competing network demands occur, resulting in relatively slower speeds. See T-Mobile.com/OpenInternet for details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information. T-Mobile and the magenta color are registered trademarks of Deutsche Telekom AG. ©2016 T-Mobile USA, Inc.

T-Mobile has different types of Prepaid plans to fit your needs. Plans listed below are grandfathered and are no longer available to switch to or activate on. Check out our current Prepaid plans. If you're already on a prepaid plan, but you're looking at moving to a postpaid plan, read about switching to a postpaid plan.

Prepaid Essentials

Prepaid Essentials plan includes:

There was a change to our Prepaid Essentials plan December 12, 2018. These details only apply to the grandfathered Prepaid Essentials plan. If you switch plans, you won't be able to switch back to the Prepaid Essentials plan.

• Unlimited nationwide talk.
• Unlimited domestic and international messaging (SMS/MMS).
• Unlimited 4G LTE smartphone data.
• Unlimited 3G Smartphone Mobile HotSpot (SMHS).
• Call and text in Mexico and Canada like you do in the US, data speeds are limited to 2G.
• 200 MB domestic data roaming.
• International roaming and calling is available. Check rates.

For an additional fee, you can add these to Prepaid Essentials:

• Mobile without Borders: Up to 5GB 4G LTE data speeds while in Canada & Mexico
• Stateside International calling: You get unlimited calling to landlines in 200+ countries from the US, Mexico, and Canada, as well as unlimited calling and texting to mobile numbers in many countries from the US, Mexico, and Canada.

See pricing and compare our current prepaid plans. Or, if you're looking for information about our postpaid plans, read about T-Mobile Essentials.

Pay As You Go - Legacy

This is perfect if you only make or receive a small number of calls or texts each month. The plan includes call waiting and Web Guard.

There was a change to our Pay As You Go plan August 17, 2014. These details only apply to the grandfathered Pay As You Go plan. If you switch plans, you won't be able to switch back to the Pay As You Go–Legacy plan.

• No recurring monthly fee.
• No data option.
• Includes our Gold Rewards.
• Pay per use.

Pay As You Go is based on a 30-day cycle, regardless of how many days are in each month. Therefore, a new cycle may not necessarily start on the same date each month. To quickly check your remaining account balance, time frame, and other information, see a list of self-service short codes for your prepaid account.

To learn about current offers and additional prepaid services, see pricing and compare our current prepaid plans. Or, if you're looking for information about our postpaid plans, read about T-Mobile ONE.

Limited time offer; subject to change. Plus taxes and fees. $10 SIM starter kit may be required per line. Not eligible for AutoPay discount or Kickback. Capable device required for some features. U.S. roaming and on-network data allotments differ; see selected service for details. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Features available until 30th day; if sufficient balance, services automatically renew at expiration. If balance is insufficient to renew all lines on your account for 120 days, all lines will be suspended for 30 days. If you have an account balance, all lines will convert to Pay As You Go for 30 day increments with $3/mo. for 30 voice min./SMS messages per line. After your account balance is depleted, then account is suspended. When you switch between plan options or renew a monthly plan, features or credits associated with your prior plan option will no longer be available, and you are not able to switch back to some plan options. Some plan options will not allow early renewal or permit use of features after included amounts are depleted. If you transfer your number to another carrier, account will be deactivated and no service will be available. No cash redemption value. Non-refundable. T-Mobile ONE Prepaid is not available for hotspots and some other data-first devices. Video streams at up to 1.5Mbps with Data Maximizer. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. HD Day Pass available for T-Mobile ONE Prepaid. Capable device required to experience HD resolution. On-device video streams in native resolution (tethering optimized); some content providers may not stream their services in HD. Buy and turn on. T-Mobile ONE Prepaid: Unlimited high-speed data US only. On qualifying T-Mobile ONE Prepaid plan, in Canada/Mexico, up to 5GB high-speed data, then unlimited at up to 128kbps.Tethering at max 3G. For the small fraction of customers using more than 50GB per month, primary data usage must be on smartphone or tablet. Simply Prepaid, Tourist Plan & Mobile Internet: Domestic use only; additional charges apply for international use, where available. Partial minutes/megabytes rounded up. Full speeds available up to data allotment, including tethering; then slowed to up to 2G speeds for balance of service period. Certain uses, e.g., some speed test apps, may count against high-speed data allotment or have speeds reduced after allotment reached. Service for Tourist Plan available until 11:59pm on Day 21 of the time zone of activation.  Mobile Internet provides data only; does not include voice, messaging, or Wi-Fi services. Prepaid Data Pass: Service available for time period and/or usage amount provided by Pass. For time period, a day is 12:00 a.m. to 11:59 p.m., Pacific time. Usage rounded up to the nearest MB each session. Only one Pass may be active at a time. Account suspended after 365 days of inactivity. Domestic use only for on-demand passes; U.S./Canada/Mexico use only for monthly recurring passes. No U.S. roaming. Data only; does not include voice, messaging or Wi-Fi services. Usage applied first to on demand passes, next to free data, then monthly Mobile Internet allotment. PayGo: Service available for 30 days after activation/refill/conversion; then account is suspended. If you have a balance, your plan will resume for 30 days with 30 voice min. or SMS messages. After this 30-day period, your account is suspended. If funds available, additional minutes/messages @ $0.10/minute or message. Call forwarding and spam filtering may use minutes for entire call length. Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. Devices sold for use on T-Mobile prepaid service are to be activated on that service, not transferred for resale, modification, or export. Stateside International Talk/Text: International calling from U.S./Canada/Mexico to landlines in over 70 countries and destinations, plus unlimited calling to mobiles in over 30 countries. Qualifying service required for each line. Calls/texts must originate on T-Mobile’s U.S. network or in Canada/Mexico; otherwise standard international roaming rates apply. Must be direct communication between 2 people; certain numbers not included. See www.T-Mobile.com for countries and rates. Music Streaming: Qualifying plan required. Licensed music streaming from included services does not count towards 4G LTE data allotment on T-Mobile’s network or in Canada/Mexico; music streamed using Smartphone Mobile HotSpot (tethering) service might. Song downloads, video content, and non-music audio content excluded. For included services, see http://www.t-mobile.com/offer/free-music-streaming.html. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. During congestion, the small fraction of customers using >50GB/mo.  may notice reduced speeds until next bill cycle due to data prioritization. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. See T-Mobile.com/OpenInternet for details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information. T-Mobile and the magenta color are registered trademarks of Deutsche Telekom AG. ©2018 T-Mobile.

T-Mobile has different types of Prepaid plans to fit your needs. If you're already on a prepaid plan, but you're looking at moving to a postpaid plan, read about switching to a postpaid plan.

Things to know about Prepaid Mobile Internet plans

• A credit check is not required, and no deposit is needed to activate service.
• Whenever your usage reaches 80%, three days and one day prior to pass expiration, you'll be sent a text reminder. Learn how to refill your Prepaid account.
• When purchasing downloaded content, you'll need to use a credit or debit card. Contact your financial institution about any billing concerns related to the specific download. If you need help with an app, contact the third-party content provider.
• You can always add Mobile Internet lines but Mobile Internet isn't eligible for multi-line discounts and each line needs to be on its own account. Check out Multi-line discount for Prepaid for more details.

Mobile Internet

Prepaid Mobile Internet service allows you to use devices such as laptop sticks, tablets, and mobile HotSpot devices to access data with prepaid service.

Prepaid Mobile Internet provides an affordable service for low or occasional use if you're concerned about wanting a credit check. Because this is intended for occasional on-the-go data connections, this service is not recommended as a broadband replacement for home computers.

On Demand and Monthly Data Passes

You can purchase On Demand data passes for various increments, whether it's hours, days, weeks, or months. Or, you can set up a recurring Monthly Data Pass, with data between 2 GB and 22 GB. For more information, read about T-Mobile's Prepaid Mobile Internet plans. Domestic roaming and international roaming (except for Canada and Mexico) are not available with Prepaid Mobile Internet data passes.

To learn about current offers and additional prepaid services, see pricing and compare our current prepaid plans. Or, if you're looking for information about our postpaid plans, read about T-Mobile ONE.

How to get Prepaid Mobile Internet

How do I sign up?

If you are new to T-Mobile, you can sign up onlineor by calling 1.800.TMOBILE. If you already have a T-Mobile Prepaid account, you can log in to your My T-Mobile account or dial 611 to contact Customer Service.

To learn about current offers and additional prepaid services, see pricing and compare our current prepaid plans.

$10 SIM Starter Kit may be required. Sufficient balance required to use services. Additional charges apply for international use. Add’l usage taxed in some countries. Full speeds available up to monthly allotment, including tethering; then slowed to up to 2G speeds for rest of service period. Certain uses, e.g., some speed test apps, may not count against high-speed data allotment or have speeds reduced after allotment reached. Data only; does not include voice, messaging or Wi-Fi services. Usage applied first to on demand passes, next to free data, then monthly Mobile Internet allotment. Prepaid Data Pass: Service available for time period and/or usage amount provided by Pass. For time period, a day is 12:00 a.m. to 11:59 p.m., Pacific time. Usage rounded up to the nearest MB each session. Only one Pass may be active at a time. Account suspended after 365 days of inactivity. Domestic use only for on-demand passes; U.S./Canada/Mexico use only for monthly recurring passes. No U.S. roaming. Not for extended international use; you must reside in the U.S. and primary usage must occur on our U.S. network. Service may be terminated or restricted for excessive roaming. No cash redemption value. Non-refundable. Not responsible if lost or stolen. If you transfer your number to another carrier, account will be deactivated, and no service will be available. Devices sold for use on T-Mobile prepaid service are to be activated on that service, not transferred for resale, modification, or export. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. During congestion, the small fraction of customers using >50GB/mo.  may notice reduced speeds until next bill cycle due to data prioritization. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. See T-Mobile.com/OpenInternet for details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information.

T-Mobile eSIM is a T-Mobile-branded app that lets Apple iPhones with dual SIM support set up their eSIM and activate T-Mobile prepaid service.

About the app

• Only available for Apple iPhone XS, iPhone XS Max, or iPhone XR running iOS 12.1.1 or later.
• If your device isn't from T-Mobile, it must be unlocked to activate with the T-Mobile eSIM app.
• Requires an active data connection through cellular or Wi-Fi.
• You can only activate T-Mobile prepaid service using the app.
• For information on managing eSIM settings, see eSIM settings: Apple iPhone on iOS 12 .

Activate T-Mobile service

1. Download and install T-Mobile eSIM app from the Apple App Store.
2. Open the app, review the intro screen, then tap Get Started.
3. Enter your email address and tap Next. If you already have T-Mobile, you'll need to use a different email address that's not in use with a T-Mobile ID.
4. If prompted, tap Settings and enable Location Services for the app. It needs to be set to "While using the App".
5. Enter the address for the primary place you'll use T-Mobile service, usually your home, then tap Next.
6. If your address is correct on the pop-up, tap Confirm.
7. Choose your prepaid plan, then tap Next. Tap See plan details for more information on the plans.
8. Review the Service terms, then tap Accept if you agree to the terms.
9. Enter your credit card information, including the CVC/CCC and billing zip code, then tap Next.
10. Review your order to make sure everything looks correct. Enter a new PIN, confirm it, then tap Submit.
11. Wait while we set up your T-Mobile service.
12. On the Install Cellular Plan screen, tap Continue to download and install your eSIM profile.
13. Tap Add Cellular Plan, label your cellular plans for easy identification, then tap Continue.
14. Choose which line you want to use as your default line, then tap Continue.
15. Once that's complete, the screen will show your new phone number.

Additional support

Here are some error messages you may receive using the app and helpful tips to solve them.

Oops, you lost connection

• This means the app lost its connection to the internet when trying to complete setup.
• Make sure you have good Wi-Fi or Cellular signal and try again.
• If possible, attempt using a different internet connection.

Oops, did you forget something?

• This means that your service was activated, but the eSIM profile was not downloaded to the device.
• Tap Download to download the eSIM profile to your iPhone and start using your service.

Error 501: Device is incompatible or locked by your provider

• This means your iPhone doesn't have an eSIM or is locked to the service provider you purchased it from.
• Make sure you have the Apple iPhone XS, iPhone XS Max, or iPhone XR.
• Contact the service provider who sold you the device to request an unlock.

Error 502: That email is already a T-Mobile account

• This means the email address you're trying to use is already set up with an existing T-Mobile account.
• You'll need a different email address to create a new account.

Error 503: eSIM limit reached on this device

• This means you've run out of eSIM profile spaces on your iPhone.
• To activate T-Mobile service, erase one of your existing eSIMs.

Error 504: Oops, something went wrong

• This means that the app had an issue loading the next screen.
• Make sure you have a strong Wi-Fi or Cellular data connection, and try again.
• If it's still not working, contact us for additional support.

Error 505: There was an issue completing your order

• This means that something other than the issues above is causing problems.
• Make sure you have a strong Wi-Fi or Cellular data connection, and try again.
• If it's still not working, contact us for additional support.

FAQs

What do I need to do to use the eSIM with T-Mobile?

Getting started is easy. You’ll first need an iPhone XS, XS Max, or XR with iOS 12.1.1 or later purchased from T-Mobile or unlocked if purchased from another retailer. Then download the T-Mobile eSIM app from the App Store. Enter an email address to create your new T-Mobile prepaid account and then follow the activation steps to select your plan. Current T-Mobile customers will have to enter a new email address if it’s already connected to a T-Mobile account.

For more instructions on how to set up and use your eSIM line after the activation has completed, please visit https://support.apple.com/en-us/HT209044.

What plans are available for T-Mobile eSIM activation?

T-Mobile offers three prepaid plans for eSIM activation. They are:

• T-Mobile ONE Prepaid with unlimited voice, text, and data for $70; 30 day expiry with renewal option
• Simply Prepaid with unlimited voice, text, and 10GB of LTE data for $40; 30 day expiry with renewal option
• Tourist Plan with 1000 minutes, unlimited text, and 2GB of LTE data for $30; 21 day expiry

Do I need to pay any fees to activate eSIM with T-Mobile?

At this time there are no fees to activate eSIM with T-Mobile.

Can I activate eSIM as a standalone account at T-Mobile?

Yes. If you already have an iPhone from another provider and want to activate a prepaid line, you can activate eSIM as your standalone T-Mobile account. However, if your iPhone is locked to another service provider, you will need to unlock it before you can activate a T-Mobile eSIM.

Why are you choosing to support eSIM with an app?

T-Mobile is making it simple to light up eSIM. Just download the app and select a prepaid plan that works for you. No trekking to a store or juggling two different physical SIM cards – adding a line is done from the convenience of the app, wherever you are. The eSIM app was built for travelers coming to the U.S., existing T-Mobile customers who want a secondary pre-paid line and anyone who wants to take the Un-carrier out for a test drive to try out America’s fastest 4G LTE network.

Click the link below to view the full term & conditions.

With T-Mobile FamilyWhere® you can locate any phone on the T-Mobile 4G/LTE network. Included with this service is a 30-day free trial. After the trial ends, there's a monthly subscription for $10 that appears on your bill.

What you can do with the FamilyWhere app

• The FamilyWhere app is available for Android only. For other devices, you can manage FamilyWhere via My T-Mobile.
• Quickly and accurately locate phones on your active account.
• Let family members check in with you through text message or see where they are on a map in real-time.
• Get text notifications when the people you’re following are visiting new places—and even schedule automatic location checks.
• Access a seven day log of FamilyWhere location history.
• Use any capable device—your phone, tablet, or computer—to keep track of everyone. No extra software is required, but the FamilyWhere app does require that GPS is enabled for tablets. The FamilyWhere app isn't supported on smartwatches, or on accounts where content blocking in enabled.

Signing up

What you need to use it

• An active T-Mobile account. FamilyWhere doesn't track devices on suspended accounts.
• A Primary Account Holder assigned on the account. Only the Primary Account Holder can activate FamilyWhere service and see located devices.
• A T-Mobile data plan.
• By design, FamilyWhere notifications cannot be disabled on a child’s phone. These notifications are required by FCC regulations and by T-Mobile Privacy and Safety policy.

Sign up on your mobile device

1. Open the FamilyWhere app and tap Get Started.
2. Enter a valid email address in the Create your account text box and tap Create Account.
3. Tap the check box next to the person you want to track on the account and tap Locate!

Sign up on My T-Mobile

1. Go to My T-Mobile and log in to your account.
2. Select PROFILE.
3. Select Family Controls and then then select Manage.
4. Review and agree to the Terms of Service.
5. Click Get Started.
6. Complete all information on the Basic Information and Select & Name Phones pages.
7. Click Continue.
8. On the confirmation page, click Sign in and locate.
9. Click T-Mobile FamilyWhere on the Welcome page.

Locate and check-in

Locate a family member

1. Go to My T-Mobile and log in to your account.
2. Select PROFILE.
3. Select Family Controls, and then select Manage.
4. Select a mobile number to locate.

Locate a line after initial sign-in

The app automatically locates all lines on the list of locatable devices upon sign in. To locate a line after initial sign in, click the name of the device at the top of the screen. FamilyWhere will not work if all short codes are blocked on your account or, content blocking is active on your account.

• You can track up to a total of 10 lines on an account.
• Only the approximate location (the nearest cell tower) of iOS (Apple) devices on your account will display in FamilyWhere.
• Tablets are trackable to a location as long as they are associated with a T-Mobile number AND have GPS enabled. However, T-Mobile cannot guarantee location accuracy on these devices.

Access check-in details

1. Open the check-in message that you received.
2. Click the URL included in the text.

Send a check-in message

1. Launch FamilyWhere and click Check In.
2. Enter the recipient and message content.
3. Click Send.

Canceling your subscription

1. Go to My T-Mobile and log in to your account.
2. Select PROFILE.
3. Select Family Control.
4. Select FamilyWhere and then select Access FamilyWhere.
5. Click Settings.
6. Under 'My Settings', select Unsubscribe.
7. Click Unsubscribe from T-Mobile FamilyWhere.
8. Click Unsubscribe.

If you're running into problems with this app, check out our troubleshooting tips.

Use this document to set up the FamilyMode Home Base to your wireless network.

About FamilyMode Home Base

• Home Base allows you to manage every connected device on your wireless network at home.
• Home Base works by pairing directly with your router and inspecting all the data that comes through your home network.
• You will need to use the FamilyMode app to control all connected devices.
• Has the ability to control laptops, smart TV's, game consoles and anything else connected to your wireless network.
• Cost: $20.00

Setup

Set up the Home Base to your wireless network to begin monitoring all devices that are connected and using your wireless internet.

1. Ensure your router is compatible with Home Base. For additional details, you can visit the manufacturer's website.
2. Connect the Home Base to a power supply, then connect to the wireless router.
3. Open the FamilyMode app, then tap Menu.
4. Tap Set up Home Base.
5. Make sure the device is connected to the same wireless router as the Home Base, then tap Continue.
6. Follow the additional prompts on the device to pair the Home Base with the wireless network.

Wireless devices

When you set up the Home Base, you’ll have access to a whole new group of connected devices to manage with FamilyMode app.

Wi-Fi Devices Are Unmanaged By Default

Wi-Fi devices discovered by Home Base will be set to Unmanaged when they join, meaning that FamilyMode won’t interact with their Internet connection at any point. If you assign one to a Profile, it’ll be managed just like your mobile devices on your home network.

The Home Profile

The Home Profile is where all shared family devices live. You set a baseline Filter, plus any OffTimes or BedTimes to apply to all these devices. You can use this Home Profile any way you’d like by assigning the devices that make sense for your home.

Network Gear & Smart Home Devices

Leave all network gear and smart home devices Unmanaged. Any interference with Home Base may cause unexpected issues with these utilities and services. So, make sure that mesh Wi-Fi extenders and network fabric, as well as Internet of Things (IoT) devices like smart appliances, are never assigned to a Profile.

LED indicators

You can see what each LED indicator means on your Home Base here:

• Solid light: Home Base is on and paired with your device
• Solid off: Home Base is not on
• Slow blinking light: Home Base is powered on, but not paired to your device
• Quick blinking light: Home Base either is resetting, has a low battery or other internal errors

Performing a factory reset

Make sure that Home Base is powered on, and then locate the power button. To perform a factory reset do the following. Make sure you hear the power button click and then start your count. Make sure you are counting a full five seconds.

1. Hold the Power button down for 5 seconds
2. Release the Power button.
3. Hold the Power button down for 5 seconds.
4. Release the Power button.
5. Press the Power button once and then release.

Guest networks, mesh networks, and Wi-Fi extenders

Guest networks

• Many routers have the ability to broadcast a main network and separate guest network. Guest networks are unique networks with their own names and passwords, though they originate from the same hardware.
• The main benefit of using a guest network is that it allows folks to provide guests with Internet access in a home, office, other location while also protecting the security of their normal network.
• Because it is a totally separate network, folks who join a guest network are isolated from the main network and won't be able to see devices or shared services (like printers) in use on the main network. Under most circumstances, you can still use your guest network with the Home Base paired to your main network. There are, however, a few things to keep in mind:
  • The Home Base will not manage the guest network. Because the guest network is totally separate, the Home Base will not see any Internet activity on that network.
  • Use a password to prevent getting around your Home Base. This will prevent unauthorized users from accessing your guest network without permission. Only give the guest network password to people who you don't want your Home Base to manage.
  • Some routers have guest networks that are incompatible with the Home Base. While many routers offer guest networks that work well with the Home Base paired with the main network, there are a few routers with known incompatibilities.
• The Home Base is able to pair to a guest network that is broadcasted over the 2.4GHz band.
  • Some dual-band routers have the ability to broadcast guest networks on both the 2.4GHz and 5GHz bands, and your Home Base will be able to manage traffic over both bands. But, the Home Base will only pair with the 2.4GHz network.
  • The Home Base will not manage Ethernet connections if paired with a guest network.

Mesh networks

• The Home Base works with a majority of mesh network systems, but occasionally they can create issues during setup.
• When you're initially setting up the Home Base, you might need to separate the 2.4GHz and 5GHz bands and power down your mesh networks satellite units, while leaving the main gateway up. Your gateway unit is the one that is connected to your home's modem via an Ethernet cord.
• Satellite units might connect to it via ethernet, or more likely, via a mesh wireless network. Pair your Home Base to the 2.4GHz network, and then plug it in via ethernet. Afterward, you can bring your satellite units back up. Just make sure to set them as "Unmanaged" if they appear in the FamilyMode app's device list.

Wi-Fi extenders

• We do not recommend pairing the Home Base with an extender's Wi-Fi network if you have the option.
• If you have an extender on your network and are having issues setting your Home Base up, try powering off the extender temporarily until your Home Base is paired. Then plug your Home Base directly into your router using the provided ethernet cord and power on the extender.
• Don't pair your Home Base with a Wi-Fi network that has the same name as your normal network but with an added "_EXT". That's the extender's network, and pairing to that will mean your Home Base can't see the rest of your network.

FamilyMode & DIGITS are incompatible; pausing Internet while using DIGITS could prevent calls from going through, including calls to 911. Qual'g T-Mobile plan, App install on all devices, & iOS/Android device req'd. Filters may not block all content you consider objectionable & may not filter some secured (HTTPS) traffic. Home Base: Compatible WI-FI router req'd. Coverage may not be available in some areas. Location information provided is approximate & may not always be available. Monitored device must be turned on & have location services enabled. Use FamilyMode as intended; App terms apply. See Privacy Policy & Terms and Conditions (including arbitration provision) at T-Mobile.com for additional information. FamilyMode is a trademark of T-Mobile USA, Inc.

Router compatibility

Below are routers by the manufacturer that are compatible and incompatible with Family Mode, and those that require special handling/instructions. For additional details, you can visit the manufacturer's website.

Routers compatible with FamilyMode

Routers incompatible with FamilyMode

Special handling/instructions required

Related pages

FamilyMode

FamilyMode app

FamilyMode notifications

Easily identify and block calls from likely scammers with Scam ID and Scam Block.

Scam ID and Scam Block are free of charge with your T-Mobile postpaid plan. Scam ID displays "Scam Likely" on your screen when calls come in from likely scammers on both smartphones and feature phones. Scam Block allows you to block Scam Likely calls. You can turn them on or off at any time. And now, network level protection has been added to stop the increasingly common “Neighborhood Spoofing” and prevent hijacked numbers (where scammers temporarily match the area code and 3-digit prefix of the person they are targeting) from reaching your phone.

Help us improve these services by reporting an improperly identified call.

Turn on/off Scam ID & Scam Block

1. Log in to your My T-Mobile.com account.
2. Click Profile settings.
3. Scroll to and select Blocking.
4. Click the toggle switch to turn on/off call blocking for:
   • Scam Block
   • Scam ID

Activate on the T-Mobile app

1. Open the T-Mobile app.
2. Tap More.
3. Select Profile settings.
4. Choose Blocking.
5. Tap the toggle switch to turn on/off call blocking for
   • Scam Block
   • Scam ID

Anonymous callers

The FCC mandates that mobile carriers allow callers the ability to block their caller ID information and place anonymous calls. T-Mobile is obligated to honor the privacy of the caller in these circumstances. T-Mobile can't block anonymous calls or override the privacy choice of the caller, but you may choose not to accept them. To make an anonymous call yourself, dial *67 before dialing the number you are calling.

For more information about privacy and security, please see our Privacy Center.

Music Freedom™ lets you stream all the music you want from participating streaming services with your mobile device without using data. Depending on your plan, you automatically get Music Freedom and at no additional charge.

Music Freedom is already included with the following:

• Simple Choice North America™
• Simple Choice North America No Credit Check
• Simple Choice™
• Simple Choice No Credit Check
• Pay in Advance (Prepaid)
• Pay in Advance Mobile Internet

Some of our Classic plans also include Music Freedom. To find out if Music Freedom is included in your plan, open the T-Mobile app on your device, go to USAGE & PLANS, and then select View plan details.

Music Freedom includes these music streaming services:

* These services also include video and are part of Binge On.

† These services might download song data to your device for offline listening, counting against your data allotment. To avoid this, make sure any available offline, download, or similar option is unchecked for any song, playlist, or album shown.

If there's a music streaming service you think should be part of Music Freedom, tweet us your favorite service @TMobile #MusicFreedom.

Things to keep in mind:

• To stream music without using data, you need to use the specific music streaming app on your device (and not stream to devices using Mobile Hotspot or tethering).
• If you're on a Simple Choice North America rate plan, the music streaming services with Music Freedom still don't count against your data allotment while traveling in Mexico or Canada. International availability of streaming services does vary, so make sure to check with your streaming service provider before you go.
• If you're roaming domestically, you're subject to roaming data limits.
• If traveling internationally and you're on a Simple Choice plan, you already enjoy unlimited data in 210+ countries and destinations. Streaming with Music Freedom while abroad never counts against your domestic high-speed data, but you should always check with the streaming provider for regional availability.
• Most music streaming includes small amounts of non-music streaming data, such as album art and pic advertisements. This non-music data does count against your high-speed data bucket. The amount of data varies by streaming partner and the device being used. If you stream music for hours at a time, you can expect to see an increase in your data usage.
• When connected to Wi-Fi, your device uses zero data regardless of your streaming choices.

Learn about text and picture messaging services.

Text messaging

Text messaging (SMS) is a two-way mobile messaging service that allows you to send and receive short text and email messages on text-capable mobile devices. You can use text messaging with both T-Mobile and non-T-Mobile customers.

Things you should know:

• Messages are limited to 160 characters. If a message exceeds 160 characters, it's automatically converted to a picture message (MMS). See "Picture messaging," below.
• T-Mobile doesn't save or keep copies of text messages.
  • We can't retrieve deleted or missed messages.
  • You can't access your text messages from our website, since we don't keep copies.
  • Some email services allow for text messages to be forwarded to your email, so check with your email provider to see if this is a service they offer.
• Each mobile number has its own email address in this format: your10digitmobilenumber@tmomail.net.
    Example: 6105551212@tmomail.net
• Having problems with spam? Read Caller ID spoofing and text messaging spam, and phishing.
• Learn how to block messages.
• Need a special ring tone for a text message? You can find steps to do this in Devices.

Messaging rates

T-Mobile One and Simple Choice offer unlimited text and picture messaging. Older plans may include a monthly allotment of messages (text, picture, video, and IM). You can check your monthly allotment by logging into My T-Mobile and visiting the PLAN section.

You aren't charged for messages you receive from T-Mobile.

Picture messaging

Picture messaging (MMS) is a service that allows you to send and receive messages with multimedia content, not necessarily just text. Picture messaging lets you send or receive messages containing pictures, video, text, audio, or a combination.

• Because of the larger size, a picture message can take longer to get to your mobile device than a text message (SMS).
• Videos can only be sent between handsets that support video messaging.
• Go to Devices to learn how to send picture messages, and see if your device supports it.
• The maximum size per message is:
  • Sending: 1 MB
  • Receiving: 3 MB (The sender's carrier may limit their message to less than 3 MB.)
• Pictures:
  • Can't exceed the resolution 3072 x 3072.
  • Are resized on the receiving device to fit the screen.
  • Are received in original format (Network limitations apply).

Messaging rates

T-Mobile One and Simple Choice offer unlimited text and picture messaging. Older plans may include a monthly allotment of messages (text, picture, video, and IM). You can check your monthly allotment by logging into My T-Mobile and visiting the PLAN section.

Advanced Messaging is T-Mobile’s next generation messaging service that allows you to send high-resolution photos and larger video files. You can also see when your messages have been delivered, when they are read, and even when others are typing a response! There is no app to download, no separate account to configure, and no password to enter.

About Advanced Messaging

• Advanced Messaging uses Rich Communication Services (RCS), a high-tech replacement for SMS and MMS that upgrades the messaging experience.
• If you have an Advanced Messaging-capable device, you can benefit from these enriched messaging features:
  • Instant access: Advanced Messaging is available directly in your device's built-in messaging application.
  • No additional downloads needed: It has many of the features of downloadable apps, but uses the phone number you already have and nothing else.
  • Is typing: You can see when other participants are typing a message.
  • Read and Delivered: Not only do you know that your message was sent, you can see when the message is delivered and when it's read.
  • Support for richer multimedia: Send up to 10 MB worth of multimedia, such as photos, videos, and audio.

Manage Advanced Messaging preferences

Advanced Messaging comes enabled out of box. You don’t have to do anything to get started. To learn how to manage Advanced Messaging preferences, check out the Devices page for your device.

Universal Profile 1.0

We are committed to launch new, meaningful features and services that give our customers the best experience on the T-Mobile network. As of June 28, 2018, our network supports this technology on selected devices with more coming in the future.

New features supported with Universal Profile 1.0 are:

• Open Group Chat with up to 100 participants: Add people to your existing messaging thread.
• Group Chat enhancements: Assign a name and picture to your favorite groups, and allow a person to manage the conversation.
• Larger file transfer up to 100MB: Share larger videos and full resolution images!
• Geo-location sharing: Easily share your location without leaving your messaging app.

Supported devices

• Samsung Galaxy S7
• Samsung Galaxy S7 Edge
• Samsung Galaxy S7 Metro-variance
• Samsung Galaxy S8
• Samsung Galaxy S8+
• Samsung Galaxy S8 Metro-variance
• Samsung Galaxy S8 Active
• Samsung Galaxy Note 8
• Samsung Galaxy Note 9

Advanced Messaging vs Universal Profile 1.0

*Universal Profile 1.0 support is designed to work across different wireless providers as soon as they’re ready to support it and interconnect with T-Mobile.

FAQs

What devices support Advanced Messaging?

You can check if a device has Advanced Messaging by visiting Tech specs> Connectivity for any device in Devices.

Do I need to do anything special to turn Advanced Messaging on?

All devices in a messaging conversation have to support T-Mobile Advanced Messaging. The Messages app on your device is either ready to go out of the box or is updated through a software update. The devices have to either be on the T-Mobile 4G LTE network (with VoLTE turned on) or using T-Mobile WiFi Calling.

Will Universal Profile 1.0 work across different carriers? If so, when will that support happen?

We are committed to launch new, meaningful features and services that give our customers the best experience on the T-Mobile network. As of June 28, 2018, our network supports this technology on selected devices with more coming in the future. It's up to the other carriers to adopt the Universal Profile 1.0 standards so you can enjoy these next-gen messaging features across wireless providers.