Depending on how you use your DIGITS will play a part in how you're billed for your service. Use the details in each section to learn more.

Important: DIGITS supports 911 but calls & texts to 911 work best from your landline or primary cell phone/number & without using Wi-Fi; always provide your actual location & callback number to 911 operator; callback may be answered by others sharing your DIGITS line. Also, be aware that DIGITS may not receive Wireless Emergency Alerts issued by public agencies. See DIGITS Terms of Use for additional 911 information.

DIGITS App

• Domestic roaming: Domestic roaming data usage has a 200MB cap. All apps requiring data will stop working, including the DIGITS app. Customers can still use the DIGITS app to see messages, voicemail and call histories, but no new information will come in and they won’t be able to use any of the DIGITS in the app. Once back into T-Mobile network coverage or Wi-Fi coverage the DIGITS app will start working again.
• International roaming: The DIGITS app covers customers when roaming internationally. However, slower data speeds may cause intermittent issues. Calls and texts made from the DIGITS app follow the same rules as any cellular phone or text message made internationally.
• Stateside International Talk & Text (SITT): Each line you use in the DIGITS app follows the rules of that line’s native device.  If you have SITT covered on one of your existing lines, it will be covered when using it in the DIGITS app.

DIGITS Talk & Text

• Domestic roaming: No domestic roaming is provided
• International roaming: All calls and text are billed at the standard international rates for Simple Global.
• Stateside International Talk & Text (SITT): Calls to international destinations made from a DIGITS Talk & Text line are not included in the Family Stateside International Talk & Text feature. Standard per-minute rates apply for these calls. If customers make frequent calls to international destinations, recommend they use their main number, not the DIGITS line.

NT DIGITS Talk & Text

• Domestic roaming: No domestic roaming is provided
• International roaming: All calls and text are billed at standard international rates for Simple Global when using the DIGITS app to complete calls. The SIM provided is not usable for international roaming.
• Stateside International Talk & Text (SITT):Calls to international destinations made from a DIGITS Talk & Text line are not included in the Family Stateside International Talk & Text feature. Standard per-minute rates apply for these calls. If customers make frequent calls to international destinations, recommend they use their main number, not the DIGITS line.

Data with Paired DIGITS

• Domestic roaming: Same as the primary line’s features
• International roaming: All calls and text are billed at the same rate as part of the primary number. Roaming only available in North America (US, Mexico, and Canada)
• Stateside International Talk & Text (SITT):Same as the primary line’s features

HS Data with Paired DIGITS

• Domestic roaming: Same as the primary line’s features
• International roaming: All calls and text are billed at the same rate as part of the primary number. Roaming only available in North America (US, Mexico, and Canada)
• Stateside International Talk & Text (SITT):Same as the primary line’s features

Web Client

• Domestic roaming:
  • Unlimited calling plan (T-Mobile ONE / Simple Choice): Free
  • Prepaid plan: Deducts from the plan bucket and charged for overage like regular calls
  • Other plan: Deducts from plan minutes
• International roaming:
  • Unlimited calling plan (T-Mobile ONE / Simple Choice): Free
  • Prepaid plan: Deducts from the plan bucket and charged for overage like regular calls
  • Other plan: Deducts from plan minutes
• Outgoing calls to other countries:
  • When internationally roaming in a Simple Global country:
    • Unlimited calling plan (T-Mobile ONE / Simple Choice): $0.20
    • Other plan: World Class rates
  • When internationally roaming in a non-Simple Global country or cruise ship/ferry:
    • Unlimited calling plan: World Class rates
    • Other plan: World Class rates
• Stateside International Talk & Text (SITT):Exception for DIGITS Talk and Text lines, Stateside International rates apply if using the feature.

Using another carrier’s device

• Using DIGITS number via the app usesdata for text messaging, and synchronizing contacts and call logs.
• Calls use the phone’s native dialer and consume the customer’s minutes for each call.
• Data used will come from the primary’s phone plan on the phone in use.

It's easy to log in and customize DIGITS to your liking. We'll show you how!

Log in to the DIGITS app for iOS or Android

1. Make sure that your device is running the latest software and is connected to the T-Mobile network over cellular or Wi-Fi. To check whether your device has the latest software, look at the Tech Specs for your device on the Devices page.
2. Open the DIGITS app.
3. Enter your T-Mobile ID and password and then tap Sign in. If you don't have a T-Mobile ID, learn how to register for one.
4. Follow the prompts to complete the sign-in process.

Log in to built-in DIGITS on a Samsung or LG phone

DIGITS comes built-in on most newer T-Mobile branded Samsung and LG phones. To log in to DIGITS on a supported T-Mobile branded phone:

1. Make sure that your device is running the latest software and is connected to the T-Mobile network over cellular or Wi-Fi. To check whether your device has the latest software, look at the Tech Specs for your device on the Devices page.
2. Unlock DIGITS if you're using it for the first time.
3. From the Home screen, tap Settings> Multi-line settings> Sign in with your T-Mobile ID.
4. Enter your T-Mobile ID and password and then tap Sign in. If you don't have a T-Mobile ID, learn how to register for one.
5. Follow the prompts to complete the sign-in process.

Customize your lines

With DIGITS, you decide which lines you want to use. To help you keep them straight, each line is assigned an icon and a color. When you turn on a line, you can customize the line by changing its name, icon, or color.

Keep in mind that you can't turn off the primary line and, when you turn off a line on a device, you can't make or receive calls or messages from that line on that device.

Turn lines on or off

1. Open the DIGITS settings:
   • Android or iOS: Tap Settings (the cog icon) in the DIGITS app.
   • Built into Samsung or LG phones: Tap Settings> Multi-line Settings.
2. Tap the toggle to the right of a line to turn the line on or off. Turning off a line doesn't delete it from the device, and you won't lose that number's call history, voicemail, or messages.
3. Tap Continue.

Customize a line's appearance

1. Open the DIGITS settings:
   • Android or iOS: Tap Settings (the cog icon) > Line Settings in DIGITS.
   • Built into Samsung or LG phones: From the Home screen, tap Settings> Multi-line Settings > More> Edit Line Settings.
2. Select the line that you want to customize, and then do one of the following:
   • To change the line's name, tap Line Name and then enter a new name.
   • To change the line's icon, tap Icon and then tap an icon to select it.
   • To change the line's color, tap Icon Color and then tap a color to select it.

Log out of DIGITS

Log out of DIGITS app on Android or iOS

1. Tap Settings (the cog icon).
2. Tap Sign out.
3. Tap Sign out again to confirm.

Log out of DIGITS on a T-Mobile branded phone with built-in DIGITS

1. Tap More on the top right and then tap Logout> Yes.
2. Tap Delete all line data on this device to remove all data and settings for your other lines.

Learn how to send and transfer calls, check your call log, and access your voicemail with DIGITS, from whatever device you have handy.

DIGITS and 911 Emergency Services

In limited circumstances, 911 Emergency Service may not operate as expected when using DIGITS. Whenever possible, you should call or text 911 using your regular T-Mobile phone and primary T-Mobile phone number. Always give the 911 operator your location and the number at which you can be called back and be aware that a callback could be answered by anyone you’re sharing your DIGITS line with. Consult the DIGITS Terms of Use for more information.

Make a call

DIGITS app for Android or iOS

1. In the Dialer screen, select the number you would like to place the call from.
2. Tap the number that you want to place the call from and then press the green call button.
3. End the call, tap the hang-up button.

DIGITS built into Samsung or LG phones

1. Tap the icon above the number 1 on the Dialer screen in DIGITS to open the drop-down menu.
2. Tap the line that you want to place the call from.
3. Enter the number that you want to call and then press the green call button.
4. End the call, tap the hang-up button.

Transfer a call

1. Initiate the call transfer:
   • DIGITS app for Android or iOS: Tap Transfer Call.
   • DIGITS built into Samsung or LG phones: Tap More> Transfer Call.
2. To transfer the call to a specific number, tap Transfer to number.
3. Transfer the call to a stored contact, tap Transfer to contact.

If you want to continue the call on another device, tap Switch device. To switch to another device, that device must have the line you're calling from turned on.

Check the call log

The call log shows all call events for all of your numbers, by default. You can filter the log to show only those calls from a specific number.

1. Tap Log or Recent in the DIGITS dialer.
2. View only calls from a specific number:
   • DIGITS app for iOS or Android: Tap Filter and then tap the number whose log you want to view.
   • DIGITS built into Samsung or LG phones: Tap More> Filter and then tap the number whose log you want to view.

Check voicemail

Visual voicemail is automatically enabled for all numbers that you turn on. DIGITS automatically downloads all voicemail for each of your numbers.

1. Tap the voicemail icon in the DIGITS dialer.
2. Tap the desired voicemail to play or delete.
3. View voicemail only from a specific DIGITS:
   • DIGITS app for iOS or Android: Tap Filter or All Voicemails, then tap the number whose voicemail you want to check.
   • DIGITS built into  Samsung or LG phones: Tap More> Filter and then tap the number whose voicemail you want to check.

Manage DIGITS contacts

Learn how to mark contacts as favorites, save conference bridge numbers, and even store contacts on the T-Mobile cloud with DIGITS.

To access your stored numbers, open the DIGITS app, tap Contacts, and then tap one of the following:

• Favorites: Mark contacts as favorites, and view only those contacts that you use most often.
• Device: View all the contacts stored on your device.
• Bridges: Save common conference numbers and participant codes that you use, and make a conference call with a single tap.
• Cloud: Sync the contacts from your primary device to the cloud to access to those contacts regardless of which device you use DIGITS on. To sync your contacts, tap Save to your cloud.

Support Videos

Built-in app steps

Downloaded app steps

Use your DIGITS to send or reply to text messages.

Start a new message thread

1. Tap Messages.
2. Click the plus sign +.
3. Tap the number that you'd like to send the message from.
4. Enter the number of the recipient in the To section or choose a contact from the Device tab. To send a group text, enter two or more phone numbers in the To section.
5. Enter the message.
6. To add an attachment, tap the paperclip icon. You can attach photos and videos that are 10 MB or smaller.
7. Tap the send icon.

Reply to an existing message thread

1. Tap Messages.
2. Select the text message that you'd like to reply to.
3. Enter your message and then tap the send icon.

Message sync on devices without built-in DIGITS

• Text or multimedia messages sent from your device using the DIGITS app or the DIGITS website don't show up in the native messaging client.
• To see the full conversation of sent and received messages in all instances of DIGITS, use the downloadable DIGITS app on your primary phone to send your outgoing messages.
• See Get DIGITS on a phone or tablet, for a list of devices with built-in DIGITS functionality. To enable message sync on devices with built-in DIGITS, make sure that DIGITS is unlocked and enabled on those devices.

Support Videos

Built-in app steps

Downloaded app steps

DIGITS is a T-Mobile-branded app available for Android and iOS devices that can also be accessed by computer through a web client. Access is provided free of charge to all T-Mobile postpaid lines.

About the app

• Allows you to use your DIGITS on multiple Android and iOS devices
• Allows you to use multiple DIGITS on a device
• Free access for all T-Mobile postpaid lines.
• DIGITS app data usage counts towards your Domestic data roaming allotments allotment. After the allotment is used, the app will not work until you return to T-Mobile coverage.

Requirements

• Requires Android 6.0/iOS 9 or later and a data connection
• Location services must be enabled and permission granted to the DIGITS app
• Pay As You Go prepaid accounts cannot use the app.
• Postpaid customers must have the mStore feature on your account. Pay in Advance monthly customers must have the Multiple Device Usage feature.
• LineLink users must have a LineLink with DIGITS plan.
• Business accounts must have less than 12 lines for the DIGITS app to work correctly.
• To access multiple lines, the lines must be linked through the myDIGITS Portal.

About the web client

• Allows you to use your DIGITS on a computer
• Requires Chrome or Firefox web browser
• Free access for all T-Mobile lines, even Prepaid Legacy, including DIGITS plans. LineLink users must have the LineLink with DIGITS plan.
• Business accounts must have less than 12 lines for the DIGITS web client to work correctly.
• Web client URL: webDIGITS.T-Mobile.com

Log in

The MSTORE (Consumer 25MB) or MSTOREB (Business 50GB) SOC is automatically added to the account when logging in to the app or the website for the first time - this feature cannot be added or removed manually. Call logs and messages are retained in the DIGITS client for up to 7 days, dependent on the size of the content.

Android & iOS

1. Make sure you are around your T-Mobile phone when you are ready to log in to the DIGITS app.
2. Open the DIGITS app.
3. Login using your T-Mobile ID.
   • If you don't have a T-Mobile ID, learn how to register one.
   • New T-Mobile IDs cannot sign into DIGITS until 24 hours have passed.
4. Complete 2-factor authentication. To verify your identity, T-Mobile will send a text to your phone number.
   • Or, if you have set up security questions on myT-Mobile.com/profile, you can answer security questions rather than receiving a text to your T-Mobile phone.
5. If this is the first time using the app, agree to the Permissions requests.
6. If you are on WiFi or another carrier's network, you must complete another SMS confirmation in order to use your T-Mobile minutes.
   1. You can choose to skip this step. This will open your DIGITS app in "Data only mode," meaning your calls will use your device's data or WiFi rather than your T-Mobile plan's minutes.
   2. Enter the phone number of the device you are using the app on and click Next. For example, if using a Verizon phone, enter the Verizon phone number.
   3. Enter the six-digit code you received via SMS and click Next.
7. The application will run through several automatic configuration screens.
8. Tap to turn the desired DIGITS On, then tap Continue.

Website

1. Make sure you are around your T-Mobile phone when you are ready to log in on your computer.
2. In a web browser, navigate to https://webDIGITS.T-Mobile.com. You can also download a PC or Mac client app to use DIGITS.
3. If prompted, click Accept to agree to the terms and conditions.
4. Sign in with your T-Mobile ID and password.
   • If you don't have a T-Mobile ID, learn how to register one.
   • New T-Mobile IDs cannot sign into DIGITS until 24 hours have passed.
5. Complete 2-factor authentication. To verify your identity, T-Mobile will send a text to your phone number.
   • Or, if you have set up security questions on myT-Mobile.com/profile, you can answer security questions rather than receiving a text to your T-Mobile phone.
6. Choose which DIGITS you wish to use and confirm your e911 address if prompted, then click Register.
7. If prompted to let DIGITS access your location, click allow. You can't use DIGITS if you block your location.

Customize or turn phone numbers on and off

Customize in Android & iOS

1. In the DIGITS app, tap Settings.
   • Android: Tap the menu icon in the upper left-hand corner.
   • iOS: Tap the Settings icon in the navigation bar.
2. Tap the desired DIGITS to view and edit the following settings:
   • Line name
   • Icon
   • Icon color
   • e911 address
   • Voicemail greeting
   • Ringtone

Turn on or off in Android & iOS

1. In the DIGITS app, tap Settings.
   • Android: Tap the menu icon in the upper left-hand corner.
   • iOS: Tap the Settings icon in the navigation bar.
2. Tap the desired DIGITS.
3. Tap the switch next to Line State to turn on or off.

Turn on or off in the website

1. On the top-left of the webpage, click the Settings gear.
2. Click the desired DIGITS.
3. Click the switch next to Register to turn on or off.

Sync your contacts

Syncing creates a copy of your phone contacts on the DIGITS server, so you can access them in the DIGITS app or on the website. You can only sync from a phone.

1. In the DIGITS app, tap Contacts.
2. Tap the triple dot menu in the upper right corner of the screen, then tap Sync Contacts.

Using your numbers

When you use DIGITS on devices without built-in DIGITS functionality, SMS/MMS that you send from your device using the native messaging client don't show up in the conversation thread in the DIGITS app or the DIGITS website. If you want to see the full conversation of sent and received messages in all instances of DIGITS, use the downloadable DIGITS app on your primary phone to send your outgoing messages.

Android & iOS

1. Place a call using the Dial Pad.
   1. In the DIGITS app, tap the Dial Pad.
   2. Select which number you want to place a call from in the drop down at the top of the screen.
   3. Dial the number and tap Call.

2. On iOS, a popup will appear with a random number to dial. Press Call to continue the call and you will be connected to the original number you dialed.

   • If you want this popup to stop occurring on iOS:

     • Tap Settings on the lower navigation bar

     • Tap Network Settings

     • Tap Data Mode

3. If using a phone with a valid SIM, the call will be transferred to the built-in phone dialer.
   • You can use the built-in app phone controls for most functions.
   • For advanced functions like transferring or changing devices or using video calling, switch back to the DIGITS app.
   • Call logs will show in both your phone's built-in dialer and the DIGITS app.
4. Using your Contacts
   1. In the DIGITS app, tap Contacts.
   2. Use the search bar or the alphabet navigation on the right side to search your contacts.
   3. Select which contact you want to call. This will pull up that contact's details.
   4. Select which number you would like to call.
   5. If you are using multiple lines, select which line you would like to place the call from.
5. Send a message
   1. In the DIGITS app, tap Messaging.

   2. Use the drop down at the top of the screen if you want to only view messages for one of your lines.

   3. On Android:

      1. Tap the New Message circle in the lower right corner of the screen.

      2. If you are using multiple lines: Use the top drop down menu to select which line you want to use.

      3. Use the keypad to enter a recipient or multiple recipients. You can use numbers or letters.

      4. Tap Next in the upper right.

      5. Start typing your message.

      6. Attach any media files using the paper clip icon to the left of your message.

   4. On iOS

      1. Tap the New Message icon in the upper right corner of the screen.

      2. If you are using multiple lines: Use the top dropdown menu to select which line you want to use.

      3. Tap the To: line.

      4. Use the keypad to enter a recipient or multiple recipients. You can use numbers or letters.

      5. Tap Done on your keypad.

      6. Start typing your message.

      7. Attach media files using the photo or paper clip icons to the left of your message.

   5. Click the arrow to the right of your message to send.

6. Check Voicemail

   1. From the DIGITS app, tap Calls on the navigation bar.

   2. Tap Voicemail on the right side of the screen.

   3. Tap the voicemail message you would like to listen to.

   4. To delete a voicemail, swipe the voicemail from the right side of the screen.

   5. To view voicemail only for a specific DIGITS line, use the drop down menu at the top of the screen.

7. Transfer a call
   1. During a call, use the dial pad to transfer a call.
   2. Tap Transfer Call.
   3. Choose where you want to transfer the call to:
      • To transfer the call to a specific number, tap Transfer to number.
      • To transfer the call to a stored contact, tap Transfer to contact.
   4. If you want to continue the call on another device, tap Switch device. To switch to another device, that device must have the line you're calling from turned on.
8. Copy your device's contacts to the Digits app
   1. In the DIGITS app, tap Cloud.

   2. Tap the Menu icon with triple dots in the upper right corner.

   3. Tap Sync Contacts.

      • You may only store a copy of one device's contacts.
      • The contacts will be available if you sign into DIGITS on other phones too.

Website

• Place a call
  1. On the bottom-right of the webpage, hover over the action menu and click NEW CALL.
  2. In the To: field, enter the contact name. You can also click the number buttons to manually dial the number.
  3. In the From: field, choose the DIGITS you want to make the call with.
  4. Click the green Call button.
• Send a message
  1. On the bottom-right of the webpage, hover over the action menu and click NEW MESSAGE.
  2. In the Add recipients field, enter the numbers or contacts you are sending the message to.
  3. In the From: field, choose the DIGITS you want to send the message from.
  4. In the Type a message field, enter you message then click the Send icon (paper airplane).

Change network settings

Android & iOS

1. In the DIGITS app, tap Settings> App settings> Network settings.
2. Choose from the following:
   • Use minutes and data: All your calls will use minutes from your primary line and all messages will use data.
   • Use data only: Your primary line will continue to work normally. All other lines will use data over LTE, 4G, or Wi-Fi.

Log out of your T-Mobile ID

Android & iOS

1. Tap Settings.
   • Android: Tap the menu icon in the upper left-hand corner.
   • iOS: Tap the Settings icon in the navigation bar.
2. Tap Sign out.
3. Tap Sign out again to confirm.

Website

1. On the top-left of the webpage, click the Settings gear.
2. Click Logout.

Enable/ Disable DIGITS App and Web Client Access

To enable or disable DIGITS app and web client access, follow these steps.

To disable specific users from accessing your DIGITS:

1. Go to myDIGITS.t-mobile.com
2. Sign in with your T-Mobile ID.
3. Click the line that you wish to remove user access from.
4. Click "Remove" next to that user's email address.

To disable anyone from accessing your line via DIGITS (including yourself):

1. Log into My T-Mobile.
2. Select Profile.
3. Select Multiple Devices on the left.
4. Toggle the Multiple Device status switch on the right to the OFF setting.

5. To prevent a user from having the ability to turn MDS back on, update their My T-Mobile permissions to Restricted Access.

Reporting problems with the app or provide feedback

For customers who are experiencing issues with the DIGITS app, and wish to report it, follow these steps.

Android

1. Open the Play store on your Android device
2. Search for the T-Mobile DIGITS app, and tap on it
3. Scroll down and select, "Send email".

iOS or website

• There is no option to report problems through an app store on these platforms.

Use your DIGITS to make calls and send texts via the web! Or you can Use DIGITS on your phone or tablet.

DIGITS and 911 Emergency Services

In limited circumstances, 911 Emergency Service may not operate as expected with DIGITS.

1. Call or text 911 using your regular T-Mobile phone and primary T-Mobile phone number whenever possible.
2. Always give the 911 operator your location and the number at which you can be called back and be aware that a callback could be answered by anyone you’re sharing your DIGITS line with.
3. Consult the DIGITS Terms of Use for more information. In addition, Wireless Emergency Alert (WEA) messages issued by public agencies may not be delivered to DIGITS on a Wi-Fi connected device.

Requirements

• Chromium-based browser, including the latest versions of Firefox and Chrome.
• We recommend downloading the desktop Web DIGITS app from webdigits.T-Mobile.com if you use DIGITS regularly from your computer.
• Microphone and speakers are required for calls.
• The desktop DIGITS app is a lightweight application that uses the same web DIGITS experience in a standalone window and remains active regardless of your browser state, and automatically reconnects when you turn on your computer.

Access DIGITS via the web

To get started with the DIGITS on your computer:

1. Visit the DIGITS website at webdigits.T-Mobile.com.
2. If it's your first time, click Accept to agree to the terms and conditions.
3. Log in with your T-Mobile ID. If you don't have a T-Mobile ID, learn how to register one.
4. Select the numbers that you want to use.
5. Confirm that we have the correct e911 address.
6. If prompted, allow DIGITS access to your location.

Use and customize DIGITS

Turn DIGITS on of off

1. Click the Settings gear on the top-left of the webpage.
2. Click the desired DIGITS.
3. Click the switch next to Enable this line to turn on or off.

Customize DIGITS

1. Click the Settings gear on the top-left of the webpage.
2. Click the desired DIGITS.
3. Choose the desired line color. For additional settings, use the DIGITS app.

Make a call

1. Hover over the action menu and click NEW CALL on the bottom-right of the webpage.
2. Enter the contact name in the To: field. You can also click the number buttons to manually dial the number.
3. Choose the DIGITS you want to make the call with in the From: field.
4. Click the green Call button.

Send a message

1. Hover over the action menu and click NEW MESSAGE on the bottom-right of the webpage.
2. Enter the numbers or contacts you are sending the message to in the Add recipients field.
3. Choose the DIGITS you want to send the message from in the From: field.
4. Enter you message then click the Send icon (paper airplane) in the Type a message field.

Manage DIGITS via the web

Use the myDIGITS website to manage the people and devices that can use your DIGITS lines.

• DIGITS I Can Use: Lists the DIGITS available for use with your T-Mobile ID. This section also lists DIGITS associated with other T-Mobile IDs that you've been given permission to use.
• Other DIGITS I Can Manage:
  • Lists the DIGITS that you can manage with your T-Mobile ID, but don't currently have permission to use.
  • DIGITS listed in this section aren't available to you when you sign in to the DIGITS app.
  • The Primary Account Holder can manage, assign, or remove users and devices for DIGITS listed in this section. If you're a business account owner, contact T-Mobile For Business Support to set up your Primary Account Holder permissions before using myDIGITS.com to manage your DIGITS.

Manage users or devices

To manage users and devices assigned to a set of DIGITS, select that set of DIGITS from either the DIGITS I Can Use or Other DIGITS I Can Manage section.

• Add a user: Click Add Myself or Add User.
• Remove a user: Click Remove next to that user's name.
• Remove a device: Click Remove next to the that device's name or number. You must be the owner of the DIGITS line to remove any devices that are using that line. When you remove a device, that device no longer has access to your DIGITS.

Corporate firewall

To use T-Mobile DIGITS on devices within a corporate network, your IT department may need to configure security policies or devices to permit DIGITS traffic. These settings are meant for IT professionals with specific knowledge of their corporate firewall, and familiarity with making changes to the firewall configuration. If you are not an IT professional, please pass this info along to your IT folks.

1. Verify that all outbound proxy servers permit *.t-mobile.com.

2. Ensure that the firewall permits the following network addresses and ports outbound to T-Mobile:

   • Destination networks
     • 66.94.0.0/19
     • 208.54.0.0/17
     • 208.54.128.0/19
   • TCP ports
     • 80
     • 443
     • 3030
     • 3478
     • 8080-8085
   • UDP ports
     • 500
     • high ports > 1024

If your firewall is configured as described above and your corporate network uses simple Network Address Translation, but you're still unable to use DIGITS devices behind the firewall, determine which network solution (SNAT, STUN, ICE, VoIP, or others) is appropriate for permitting UDP voice traffic (WebRTC/SIP) between the DIGITS device and T-Mobile in both directions. Stateful Network Address Translation devices aren't affected.

Use this document to learn more about DIGITS.

What is DIGITS?

• Every number at T-Mobile is now a DIGITS number and this lets you use those numbers on virtually any compatible Internet-connected device.
• For wearables, you don’t need a new number since your main number can be used with it.
• Data with Paired DIGITS is a Mobile Internet plan that provides network access and uses the main phone’s number with it, rather than having a new number.

Put your mobile number on multiple devices

• Data with paired DIGITS needs a second SIM (or device with embedded SIM) that can call and text like it's the main line, this includes the Apple Watch series 3!
• DIGITS app provides access to the number from any Android 5.0/iOS 9 or later device with Internet access.
• A PC or MAC with Internet can access the number through Chrome and Firefox browsers. Customers only need a microphone and speakers.
• DIGITS can be shared with up to 5 other devices.

Put multiple numbers on your one device

DIGITS Talk & Text line provides a second set of DIGITS to call and text from. Here's how to access it:

• Newer Samsung (GS8, GS7, GS6, Note5, Note8) and LG (G5) devices from T-Mobile have DIGITS built in!
• Other devices just need to download the DIGITS app for Android or iOS.

Which DIGITS are right for me?

• Most T-Mobile plans have DIGITS app and website access already included at no extra charge which allows access to an existing phone number on another device.
• DIGITS Talk & Text plan allows you to use more than one number on the same device that's only accessible through DIGITS and doesn't need a SIM card! The number can be shared with up to five lines! Not available for Prepaid.
• Non T-Mobile DIGITS Talk & Text plan provides a special version of DIGITS Talk & Text for non-T-Mobile customers. It uses an existing phone's data plan to send calls and text over the internet to the DIGITS app.
• Data with paired DIGITS plan allows multiple devices to share the same phone number. There's a low speed data plan for wearables and a high speed plan if used on multiple smartphones. We even have one designed specifically for the Apple Watch series 3. Not available for Prepaid.

Start using DIGITS?

There's a couple things that need to be done before you can begin using DIGITS.

1. Get a T-Mobile ID to make managing DIGITS easier.
2. Enable Multiple Device Services in My T-Mobile or the T-Mobile app. The account owner needs to be set to the voice line for DIGITS to work properly.
3. Plan specific steps:
   • DIGITS Talk & Text:Add yourself as a user through the MyDIGITS portal. If other people want to use the line, you must add their T-Mobile ID too.
   • Data with paired DIGITS: Pair to the primary line in the myDIGITS portal so the device knows which number it's a copy of.
   • Non T-Mobile DIGITS Talk & Text:
     • Link your T-Mobile ID to the number in the myDIGITS portal.
     • Download the DIGITS app and log in with your T-Mobile ID to begin calling and texting using your DIGITS Talk & Text number.
4. Download and install the T-Mobile DIGITS app or visit webDIGITS.T-Mobile.com to access DIGITS.
5. Unlock your device settings if your device has DIGITS built-in.
6. If 911 Emergency Service is needed, calls or texts to 911 work best from your landline or primary cell phone number without using Wi-Fi. Always give the 911 operator your actual location and the number you can be called back at. Be aware that if the operator calls you back, it could be answered by anyone sharing your DIGITS line. Consult the DIGITS Terms of Use for more information.
7. In addition, be aware that the DIGITS app may not receive Wireless Emergency Alerts (WEA) that are issued by authorized public agencies. DIGITS will not prevent a compatible T-Mobile phone that is connected to T-Mobile’s network from receiving WEA messages.

What do I do next?

• Check out DIGITS on T-Mobile Support to get information on DIGITS and learn how it works.
• DIGITS plans has all the information you need about the available DIGITS plans.
• Manage DIGITS users and pairings helps you add users and pair lines.
• Make and manage calls with DIGITS and Send text messages with DIGITS.
• Log in and customize DIGITS will help you log into the app, turn DIGITS on or off, and customize their appearance.
• Use DIGITS on your computer shows you how to access your DIGITS in a computer web browser.

With DIGITS, you control who can access them and how they work. Easily manage your settings in the DIGITS portal at https://mydigits.t-mobile.com!

Log in to manage DIGITS users and pairings

Before you can manage your DIGITS, you must log into the MyDIGITS portal.

1. Choose how to log in:
   • If you're not logged into My T-Mobile, go to the MyDIGITS portal at https://mydigits.t-mobile.com/ and log in with your T-Mobile ID and password.
   • If you are already logged into My T-Mobile, click Phone, select the DIGITS line from the drop-down list, then click Manage DIGITS Settings.
2. View the following sections:
   • The DIGITS I Can Use section lists the DIGITS available for use with your T-Mobile ID. This section also lists DIGITS associated with other T-Mobile IDs that you've been given permission to use.
   • The Other DIGITS I Can Manage section lists the DIGITS that you can manage with your T-Mobile ID, but don't currently have permission to use. DIGITS listed in this section aren't available to you when you sign in to the DIGITS app. However, the Primary Account Holder can manage, assign, or remove users and devices for DIGITS listed in this section. If you're a business account owner, visit T-Mobile For Business Support to set up your Primary Account Holder permissions before using myDIGITS.com to manage your DIGITS.

Choose who can use your DIGITS

Before you can use your DIGITS Talk & Text line, you must assign yourself as a user. You can also assign other T-Mobile ID's as users of any DIGITS, as long you don't have a Prepaid account. A text message is sent to the line you make a change on every time there is a change to DIGITS - this notifies the user that other parties can see all calls and message from those DIGITS.

Add user

1. Log into the MyDIGITS portal and click on the desired DIGITS.
2. Under DIGITS I can manage, click the DIGITS line that you want to set up.
3. Click Add Myself.
4. To add other T-Mobile IDs, click Add user. Enter the desired email address and click Send. Prepaid accounts cannot add other T-Mobile IDs.
5. Click OK. Now you can access and use these DIGITS on DIGITS-capable devices, through the app, or on the web.

Remove user

1. Log into the MyDIGITS portal and click on the desired DIGITS.
2. Click Remove next to the desired email address. If you do not see the Remove icon, you do not have permissions to remove the user.

• Users with a physical SIM linking their DIGITS to their T-Mobile ID can't be removed.
• The owner of the account can remove all other users.
• A specific user can always remove themselves.

Pair your Data with paired DIGITS

Data with paired DIGITS acts as a copy of your existing phone number. To let T-Mobile know which line to copy, you must pair the DIGITS line with the desired number.

1. Log into the MyDIGITS portal and click on the desired Data with paired DIGITS line.
2. Under Paired DIGITS, choose the desired primary line from the drop-down box and click Save.

Setup DIGITS with T-Mobile For Business

• Because of how DIGITS works, you'll need to set up a Primary Account Holder before you can do the steps above.
• If your employer assigns you T-Mobile DIGITS to use on your personal device, you will receive an email from your employer. Follow the link in that email to register for a T-Mobile ID if you don’t already have one. Once you have your T-Mobile ID set up, you can sign in to the DIGITS app and use your DIGITS.

Change Multiple Device Services (MDS)

To block or enable Multiple Device Services (MDS), follow these steps.

1. Log into My T-Mobile or the T-Mobile app.
2. Click Profile then select Multiple Devices.
3. Click the switch to turn Multiple Device status on or off.
4. Ensure all DIGITS line pairings are managed via the myDIGITS portal. Under no circumstance should DIGITS lines be linked under Profile > T-Mobile ID on myT-Mobile.com. This will cause issues with being able to manage or delete pairings through the myDIGITS portal.

Watch a video on adding a user

Watch a video on adding yourself as a user for your DIGITS. You can also see simulations in English or Spanish.

Looking for a plan that fits your needs? T-Mobile has options – Check out the info below to help you decide what's best for you!

Plans for Phones

Unlimited for all -  find the plan that suits your needs.

During congestion, Essentials customers may notice speeds lower than other customers. Customers using >50GB/mo. on all plans may notice further reduced speeds. Video typically streams at DVD quality (480p). Tethering at max 3G speeds.

T-Mobile ONE Voice

The All-In plan. Get unlimited talk, text and 4G LTE high-speed data with taxes and fees included. Plus, you can upgrade you experience by adding T-Mobile ONE Plus, or T-Mobile ONE Plus International! Learn more!

T-Mobile ONE Military

T-Mobile ONE™ Military gives service members all the benefits of our unlimited plan─that’s unlimited talk, text and 4G LTE high-speed data with taxes and fees included─at a specially discounted price. Get our biggest discount ever for families, with 50% Off family lines. Learn more!

See terms

T-Mobile ONE Unlimited 55+

T-Mobile ONE™ Unlimited 55+ is our sweetest unlimited deal, created especially for customers aged 55 and older. Get up to 2 lines of unlimited talk, text and high-speed data with taxes and fees included for less than T-Mobile ONE (age verification required). Learn more!

T-Mobile Essentials

With T-Mobile Essentials™, you get a straightforward plan option with only the necessities: unlimited talk, text and smartphone data on a great network. Learn more!

T-Mobile ONE Prepaid

The All In experience you want without any strings attached. Get all the talk, text and high-speed data you want. Learn more!

Unlimited Talk & Text

Don't need data? Unlimited Talk & Text plan provides unlimited minutes and messages with taxes and fees included. Learn more!

Tourist Plan

Get 21 days of service while you're visiting the US. It's especially ideal for business travelers who want unlimited text and data, a limited amount of minutes, and don't need any other features. Learn More!

Plans for Tablets & Hotspots

Plans for data-only devices like tablets, laptops and Wi-Fi hotspots.

During congestion, Essentials customers may notice speeds lower than other customers. Customers using >50GB/mo. on all plans may notice further reduced speeds. Video typically streams at DVD quality (480p). Tethering at max 3G speeds.

T-Mobile ONE Tablet

The All-In plan. Get all the high-speed data you need for your tablet with taxes and fees included. Plus, you can upgrade you experience by adding T-Mobile ONE Plus, or T-Mobile ONE Plus International! Learn more!

On all T-Mobile plans, during congestion, the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to prioritization. Video typically streams at DVD quality (480p). Tethering at max 3G speeds.

T-Mobile Essentials

With T-Mobile Essentials™ for Tablets, you get a straightforward plan with unlimited texting, 4G LTE data and more on your Tablet. Learn more!

Simple Choice Mobile Internet

Up to 22 GB of high-speed data for your tablet or hotspot. Simple. Taxes and fees not included. Learn more!

Mobile Internet for Hotspots

Up to 22 GB of high-speed data for your Wi-Fi hotspot to share with connected devices with taxes and fees included. Learn more!

Plans for Wearables

Plans for the devices you wear.

T-Mobile ONE Wearable

The All-In plan. Get all the high-speed data (up to 512 kbps) you need for your T-Mobile wearable device (excluding Apple Watch 3). Taxes and fees included. Learn more!

On all T-Mobile plans, during congestion, the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to prioritization. Video typically streams at DVD quality (480p). Tethering at max 3G speeds.

DIGITS

Use the same phone number as your phone by pairing a DIGITS virtual line with data on your smartwatch or your wearable device (including the Apple Watch 3) with taxes and fee included. Voice plan required. Learn more!

Plans for Other Devices

Check out the list of devices below for specialized plans suited just for them.

LineLink Home Phone Adapter

LineLink allows you to set up a home phone landline by connecting the T-Mobile LineLink Home Phone Adapter to your home router, creating an affordable home phone solution. LineLink Voice over IP (VoIP) plans provide unlimited calling to the US, Mexico & Canada. Learn More!

Nest Secure

Nest Security Pack is a home security system you can manage from your smartphone on the go (using the Nest management app). You can also combine it with other Nest products for a complete connected home experience. Nest devices use the T-Mobile + Nest Aware plan to connect to the web and enable you to control them using your phone. Learn More!

SyncUP DRIVE

SyncUP DRIVE is an all-in-one connected car solution that easily transforms your car into a rolling Wi-Fi hotspot and gives you extensive added vehicle diagnostics, safety, and security features. It uses Simple Choice Mobile Internet or Mobile Internet for hotspot plans with 2GB or more high-speed data (does not work with T-Mobile ONE plans.

Can't find your device above? Not sure what to pick? Check out the T-Mobile App or T-Mobile.com for the latest. You can also visit your local T-Mobile store location or call us at 611 from your T-Mobile phone for assistance.

With T-Mobile Essentials™ for Tablets, you get a straightforward plan with unlimited texting, 4G LTE data and more on your Tablet. To see current pricing, check out our current options on T-Mobile.com.

What's included with T-Mobile Essentials™

T-Mobile Essentials for your tablet includes:

  Unlimited 4G LTE data on your tablet

  Stream unlimited video at DVD-quality, 480p

  Stream unlimited music

  Texting abroad in 210+ countries & destinations (data not included)

  Unlimited text & 2G data in Mexico & Canada (up to 128 kbps)

  Stateside International Unlimited Texting when in the US and texting other countries. (Stateside International Talk may be added as an additional feature for an additional charge)

  Mobile hotspot data at max 3G speeds (up to 600kbps)

During congestion, Essentials customers may notice speeds lower than other customers and further reduction is using >50GB/month.

Additional plan details

• Monthly regulatory fees and taxes on your service plan not included in plan pricing.
• Optional add-ons are available, such as 4G LTE mobile hotspot, FamilyMode, international data passes, and Stateside International Calling.
• Maximum of 5 mobile internet (Tablet) lines per postpaid account, based on credit class approval.
• Netflix On Us not included with T-Mobile Essentials.
• If you switch to T-Mobile Essentials, you'll lose any free/discounted service (add-a-line) promotions, and the plan is not eligible for Advantage Volume Discount, or certain other discounts and credits.
• If you have an existing device promotion, you will continue to receive your monthly recurring bill credits. You may not be eligible for future device promotions while on a T-Mobile Essentials plan.

• T-Mobile ONE™ Plus not available to add to this plan. Check out T-Mobile ONE™ for Tablets instead.

• This plan is not for extended international use; you must reside in the U.S. and primary usage must occur on our network.

How to get T-Mobile Essentials™

How do I sign up?

Visit a retail store or call us! If you are new to T-Mobile, dial 1.800.TMOBILE. If you already have a T-Mobile account, you can dial 611 from your mobile devices to contact Customer Service.

What if I need lines with voice service for my phone?

If you need one or more lines for your phone(s), T-Mobile Essentials™ for Phones can be added alongside your T-Mobile Essentials™ for Tablet lines—just visit a retail store or give us a call at 1.800.TMOBILE (611 for existing customers). Plus, a discount is available with T-Mobile Essentials™ for Tablets when you also have one or more eligible voice lines on your account.

Credit approval, deposit, and $25 SIM starter kit or, in stores & on customer service calls, $20 upgrade support charge may be required. Monthly Regulatory Programs (RPF) & Telco Recovery Fee (TRF) totaling $3.18 per voice line ($0.60 for RPF & $2.58 for TRF) and $1.16 per data only line ($0.15 for RPF & $1.01 for TRF) applies; taxes/fees approx. 4-38% of bill.  Capable device required for some features.  Not combinable with certain offers. Switching plans may cause you to lose current plan/feature benefits; ask a rep for details. Max 6 lines. Plan not available for hotspots and some other data-first devices.  Roaming: U.S. roaming and on-network data allotments differ: includes 200MB roaming. High-speed data is US only; in Canada/Mexico, unlimited at up to 128kbps; additional purchase required for data elsewhere. Usage may be taxed in some countries. Service may be terminated or restricted for excessive roaming.  Not for extended international use; you must reside in the U.S. and primary usage must occur on our U.S. network. Device must register on our U.S. network before international use. Video streams at up to 1.5Mbps. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Network: For the small fraction of customers using >50GB/mo., primary data usage must be on smartphone or tablet. Smartphone/tablet usage is prioritized over Mobile Hotspot (tethering) usage, which may result in higher speeds for data used on smartphones and tablets. AutoPay Pricing for lines 1-6. Without AutoPay, $5 more/line. May not be reflected on 1st bill. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. During congestion, Essentials customers may notice speeds lower than other customers and further reduction if using >50GB/mo. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. See T-Mobile.com/OpenInternet for details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information.

T-Mobile Essentials for Tablets: Data speedsprioritized after other T-Mobile plans on the network, but before the small fraction of customers using >50GB/month. Essentials customers who use >50GB in a month will notice further reduced speeds. In either case, the speed impacts should only be noticeable when the network's congested. In-flight texting & data: Capable smartphone required. US-based airlines only.

With T-Mobile Essentials™ for Phones, you get a straightforward plan option with only the necessities: unlimited talk, text and smartphone data on a great network. To see current pricing, check out our current options on T-Mobile.com.

What's included with T-Mobile Essentials™

T-Mobile Essentials for your phone includes:

  Unlimited talk, text, & 4G LTE data on your phone

  Stream unlimited video at DVD-quality, 480p

  Stream unlimited music

  Texting abroad in 210+ countries & destinations and calling at Simple Global rates (data not included)

  Unlimited talk, text & 2G data in Mexico & Canada (up to 128 kbps)

  Stateside International Unlimited Texting when in the US and texting other countries. (Stateside International Talk may be added as an additional feature for an additional charge)

  Mobile hotspot data at max 3G speeds (up to 600kbps)

During congestion, Essentials customers may notice speeds lower than other customers and further reduction is using >50GB/month.

Additional plan details

• Monthly regulatory fees and taxes on your service plan not included in plan pricing.
• Optional add-ons are available, such as 4G LTE mobile hotspot, FamilyMode, international data passes, and Stateside International Calling.
• Maximum of 6 talk & text lines per postpaid account, based on credit class approval.
• Netflix On Us not included with T-Mobile Essentials.
• If you switch to T-Mobile Essentials, you'll lose any free/discounted service (add-a-line) promotions, and the plan is not eligible for Advantage Volume Discount, or certain other discounts and credits.
• If you have an existing device promotion, you will continue to receive your monthly recurring bill credits. You may not be eligible for future device promotions while on a T-Mobile Essentials plan.
• T-Mobile ONE™ Plus not available to add to this plan. Check out T-Mobile ONE™ for Phones instead.
• This plan is not for extended international use; you must reside in the U.S. and primary usage must occur on our network.

How to get T-Mobile Essentials™

How do I sign up?

Visit a retail store or call us! If you are new to T-Mobile, dial 1.800.TMOBILE. If you already have a T-Mobile account, you can dial 611 from your mobile devices to contact Customer Service.

What if I need extra lines for my Tablets or HotSpots?

If you need data-only lines for other connected devices, T-Mobile Essentials™ for Tablets and other Mobile Internet plans are available to add alongside your voice lines—just visit a retail store or give us a call at 1.800.TMOBILE (611 for existing customers). Plus, a discount is available with T-Mobile Essentials™ for Tablets when you also have one or more eligible voice lines on your account.

Credit approval, deposit, and $25 SIM starter kit or, in stores & on customer service calls, $20 upgrade support charge may be required. Monthly Regulatory Programs (RPF) & Telco Recovery Fee (TRF) totaling $3.18 per voice line ($0.60 for RPF & $2.58 for TRF) and $1.16 per data only line ($0.15 for RPF & $1.01 for TRF) applies; taxes/fees approx. 4-38% of bill.  Capable device required for some features.  Not combinable with certain offers. Switching plans may cause you to lose current plan/feature benefits; ask a rep for details. Max 6 lines. Plan not available for hotspots and some other data-first devices. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Some messages, including those over 1MB, use data and may be unavailable internationally. Roaming: U.S. roaming and on-network data allotments differ: includes 200MB roaming. High-speed data is US only; in Canada/Mexico, unlimited at up to 128kbps; additional purchase required for data elsewhere. Calls from Simple Global countries over Wi-Fi are $.25/min. (no charge for Wi-Fi calls to US, Mexico and Canada). Usage may be taxed in some countries. Service may be terminated or restricted for excessive roaming.  Not for extended international use; you must reside in the U.S. and primary usage must occur on our U.S. network. Device must register on our U.S. network before international use. Video streams at up to 1.5Mbps. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Network: For the small fraction of customers using >50GB/mo., primary data usage must be on smartphone or tablet. Smartphone/tablet usage is prioritized over Mobile Hotspot (tethering) usage, which may result in higher speeds for data used on smartphones and tablets. AutoPay Pricing for lines 1-6. Without AutoPay, $5 more/line. May not be reflected on 1st bill. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. During congestion, Essentials customers may notice speeds lower than other customers and further reduction if using >50GB/mo.  On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. See T-Mobile.com/OpenInternet for details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information.

On Demand Data Passes let you temporarily add high-speed data by the day or week, whenever you need it to supplement your free data or to top-up a recurring data plan.

Why you might add a data pass

You can add a data pass for a number of reasons, including:

• You're experiencing reduced data speeds after reaching your data allotment.
• You're roaming internationally and you want a higher data speed.

Additional passes can be purchased as needed once a purchased pass expires. If you've exceeded your domestic data roaming allotment, check out Domestic data roaming.

How to add for a postpaid plan

From your My T-Mobile

1. Go to My T-Mobile and log in to your account.
2. Click PLAN tab at the top of the page.
3. Expand (+) the line you wish to add the data pass to.
4. Select Manage Data & Add-Ons under that line.
5. Select the desired data pass from list and select Continue.
6. Select a date for the data pass will start. If you don't select a date, it will start immediately.
7. Click Agree & Submit.

From the T-Mobile App

1. Access the T-Mobile App on your device.
2. Tap ACCOUNT.
3. Tap ADD-ONS next to the Primary Account Holder's line.
4. Scroll down and tap Manage Data & Add-ons.
5. Scroll down and select the check box next to the pass you want to add.
6. Select Continue.
7. Select Change Date to chose a start date for your pass. If you don't select a date, it will start immediately.
8. Click Agree & Submit.

How to add for a Pay As You Go (Prepaid) plan

To purchase a pass on your Pay As You Go plan, call T-Mobile customer service by dialing 611 from your T-Mobile phone, or call 1-877-746-0909. You can get a 1-day pass or a 1-week (7-day) pass. Automated account help and customer service representatives are available 24 hours a day, 7 days a week. For the hearing impaired, TTY service is available by calling 1-877-296-1018, 7 days a week, from 3 a.m.-10 p.m. PT.

How to add for a Prepaid Mobile Internet (MI) plan

Prepaid Mobile Internet (MI) plans provide data service on devices such as laptop sticks, tablets, and mobile hotspots. Use our Connect Me portal to set up and manage your data-only device. For steps, read how to use Connect Me.

Advanced Messaging is T-Mobile’s next generation messaging service that allows you to send high-resolution photos and larger video files. You can also see when your messages have been delivered, when they are read, and even when others are typing a response! There is no app to download, no separate account to configure, and no password to enter.

About Advanced Messaging

If you have an Advanced Messaging-capable device, you can benefit from these enriched messaging features:

• Instant access: Advanced Messaging is available directly in your device's built-in messaging application.
• No additional downloads needed: It has many of the features of downloadable apps, but uses the phone number you already have and nothing else.
• Is typing: You can see when other participants are typing a message.
• Read and Delivered: Not only do you know that your message was sent, you can see when the message is delivered and when it's read.
• Support for richer multimedia: Send up to 10 MB worth of multimedia, such as photos, videos, and audio.

Manage Advanced Messaging preferences

Advanced Messaging comes enabled out of box. You don’t have to do anything to get started. To learn how to manage Advanced Messaging preferences, check out the Devices page for your device.

Universal Profile 1.0

We are committed to launch new, meaningful features and services that give our customers the best experience on the T-Mobile network. As of June 28, 2018, our network supports this technology on selected devices. T-Mobile Samsung Galaxy S7 and S7 Edge devices are first in line to receive the new service through a software upgrade. More devices will be supported later this year.

New features supported with Universal Profile 1.0 are:

• Open Group Chat with up to 100 participants: Add people to your existing messaging thread.
• Group Chat enhancements: Assign a name and picture to your favorite groups, and allow a person to manage the conversation.
• Larger file transfer up to 100MB: Share larger videos and full resolution images!
• Geo-location sharing: Easily share your location without leaving your messaging app.

Advanced Messaging vs Universal Profile 1.0

*Universal Profile 1.0 support is designed to work across different wireless providers as soon as they’re ready to support it and interconnect with T-Mobile.

FAQs

What devices support Advanced Messaging?

You can check if a device has Advanced Messaging by visiting Tech specs> Connectivity for any device in Devices.

Do I need to do anything special to turn Advanced Messaging on?

All devices in a messaging conversation have to support T-Mobile Advanced Messaging. The Messages app on your device is either ready to go out of the box or is updated through a software update. The devices have to either be on the T-Mobile 4G LTE network (with VoLTE turned on) or using T-Mobile WiFi Calling.

Will Universal Profile 1.0 work across different carriers? If so, when will that support happen?

For now, this is something you can only get at T-Mobile and Metro by T-Mobile on Samsung Galaxy S7 and S7 Edge devices with the latest firmware. It's up to the other carriers to adopt the Universal Profile 1.0 standards so you can enjoy these next-gen messaging features across wireless providers.

Diagnostic Metrics are information we collect from your device to help identify problems so it can run more smoothly. Learn what is collected and why.

Types of information collected

The Diagnostic Metrics may collect the following:

• Device signal strength
• System crashes
• Dropped calls records
• Battery performance
• Application usage

Customer privacy is very important to us. T-Mobile metrics cannot collect private or personal information, such as:

• No content of text messages
• No content of email or voice messages
• No content from customers’ Internet activity
• No content of online searches

Uses of the metrics data

T-Mobile only uses the collected metrics to:

• Identify apps that are using too much memory or processing power, which could drain your battery.
• Return your device to peak performance.
• Recognize when your device has been using a weak network signal.
• Note: Information collected is not used for the marketing of third-party products or services, without explicit customer consent. For more information, please review your applicable Privacy Policy:
  • T-Mobile Privacy Policy
  • Metro by T-Mobile Privacy Policy

Turning metrics collection on or off

You can turn metrics collection on or off from the T-Mobile app.

1. Open the app. If you don't have it, download it now.
2. Tap the Menu button.
3. Tap APP SETTINGS.
4. Tap the button to the left of DIAGNOSTICS to enable or disable this option.

Short codes give you access to your account information and plan features, fast and free.

Scroll down to find the code, then dial the short code to get the information you need. Non-T-Mobile self-service short codes are not supported by the Simple Choice Plan with No Credit Check. Codes 401, 403, 405, 409, 440, 441, 443, 444, 445, 456, 457, 459, 462 are T-Mobile Alerts.

Notes:

• Messages sent to 456 may receive a response back at times letting you know this is not a monitored channel providing a link to contact us via our Messaging department. Not everyone replying to a 456 message will receive a reply.

• Most short codes are only delivered to the primary SIM card. They may not display in the DIGITS Web Client, DIGITS App, Data with Paired DIGITS, DIGITS Talk and Text or LineLink DIGITS lines.

Account & mobile device information

Call services

Pay in Advance (Prepaid)

Scam ID & Scam Block codes

LineLink

Learn about various calling services available to you as a T-Mobile customer.

411 directory assistance

411 directory assistance allows you to reach a live operator for directory assistance from your T-Mobile phone. To connect, dial 411 and send the call. Each 411 call costs up to $1.99 (plus talk time for Prepaid plans).

Things to keep in mind when using 411 directory assistance:

• Three directory listings are included per call.
• Using toll-free area codes to call 411 won't avoid the directory assistance charge.
• International directory assistance isn't available.

Call forwarding

Call forwarding allows you to forward your incoming calls to another number. You can set it up to forward all your calls immediately. Or, you can set it up to forward if you don't answer the call, if your phone is turned off, or if you're out of signal range.

Be aware of the following when using call forwarding:

• You can't forward calls to international numbers.
• You can only forward calls to 10- or 11-digit numbers.
• Forwarding while roaming depends on the host country's network capabilities.

For steps on call forwarding:

1. Go to the Devices page.
2. Select your phone.
3. Scroll down to the How Tos section and select Calling & Contacts.
4. Select Block and manage calls for your device.
5. Follow the steps for setting up call forwarding for your device.

Call waiting

Call waiting and call hold are used together. If you receive an incoming call while you're on the phone, you hear a tone letting you know another call is coming in. If you answer the incoming call, the first call is automatically placed on hold. You can then switch between the calls, or join the calls using conference calling.

For Pay in Advance (Prepaid) plans, minutes are deducted for each incoming call when using call waiting.

Caller ID

Caller ID is a free service that lets you know who is calling by displaying their number on your phone. If the caller's contact information is stored in your phone, you see their name as well. Because of landline limitations, some numbers may not display on Caller ID.

If you have a landline phone, you most likely have Enhanced Landline Caller ID. If not, a combination of the caller's city, state, or "Wireless caller" and their mobile number appears on the caller ID.

Name ID

T-Mobile offers customers the ability to add the Name ID feature to your account. Name ID is a service that identifies calls from any caller–including the name, number, and location of the person that's calling–even if you don't have the caller's information stored in your phone. Name ID may also display one of the following categories to help you screen your incoming calls:

• Charity Call― Call from non-profit companies with intent to inform or solicit information or money/donation.
• Informational― Calls from a number meant to inform you of an already established business relationship transaction such as package delivery, appointment reminder, order confirmation, conferencing, etc.
• Nuisance Likely― Calls from a likely nuisance caller not otherwise categorized.
• Political Call― Calls with intent to pass a political message to the end user.
• Prison/Jail― Call from a number known to be a Prison/Jail Facility.
• Scam Likely― (Available alone with Scam ID) Calls from a caller identified as a likely scammer.
• Survey Call― Call meant to collect data / opinions.
• Telemarketing― Calls seeking to induce the purchase of a product or service.

Available on Android phones only, Name ID is included with T-Mobile ONE Plus and ONE Plus International plans. There's a small monthly fee for other plan types. You can add Name ID to your line by changing your services on My T-Mobile.

Name ID app

You can also use the Name ID service using the T-Mobile Name ID app (although it's not required), and it comes pre-installed on Android devices that support the app. Learn more about T-Mobile's Name ID app.

iPhone Name ID

iPhones may not display the phone number of the incoming caller or additional benefits from the Name ID app provides. It will usually display the name (as if the person would be in your address book) but may instead show Wireless Caller/unknown.

Service features

For a small monthly fee, you can add the Name ID+VM to Text or T-Mobile ONE Plus feature to your account.

Name ID+VM to Text feature

For an additional monthly fee, this feature provides both the Name ID and Voicemail to Text (VTT) services together, and it costs less than having the features separately. While Name ID lets you see the name and number of unblocked callers that aren't in your list of contacts, VTT delivers voicemail to your phone as a text message. This combined feature isn't available for Pay in Advance (Prepaid) accounts.

T-Mobile ONE Plus feature

If you have T-Mobile ONE, for an additional monthly fee, you can add this feature, which includes Visual Voicemail, Name ID, unlimited HD video streaming (US Only), 2X faster international data roaming speeds (256 kbps), and unlimited in-flight Wi-Fi on Gogo-enabled flights. While Name ID lets you see the name and number of unblocked callers that aren't in your list of contacts, Visual Voicemail delivers voicemails to your phone as a text message. This combined feature isn't available for Pay in Advance (Prepaid) accounts and excludes Smartphone Mobile HotSpot.

You can add any service feature to your line by changing your services on My T-Mobile.

T-Mobile ONE Military is a plan for our nation’s military and their families.

What's included with T-Mobile ONE Military

Get all the value of T-Mobile ONE and our biggest discount ever for families, with 50% Off* family lines. To add a plan and check current pricing, check out https://www.t-mobile.com/offers/military-phone-plans.

  Unlimited talk, text, & high-speed data on your phone

  Monthly regulatory fees and sales taxes on your service plan included in the price (see in-store materials for specifics in your state)

  Netflix Standard 2-screen plan (up to $10.99/mo. value) at no extra charge with 2+ qualifying lines

  Stream unlimited video at DVD-quality, 480p

  Stream unlimited music

  Texting & data (up to 128 kbps) abroad in 140+ countries & destinations

  In-flight texting + 1 hour of Wi-Fi on eligible Gogo®-enabled flights to, from, or within the U.S.

  Unlimited in Mexico & Canada - Talk, text, & up to 5 GB of 4G LTE data

  Mobile hotspot data at max 3G speeds

Amp up T-Mobile ONE™ Military

You can amp up the standard T-Mobile ONE experience by adding T-Mobile ONE Plus to your line for an additional cost. Add ONE Plus to all your talk & text lines and get a discount for your family (plan change to T-Mobile ONE w/ONE Plus Military required).

Here's what you get with ONE Plus in addition to all your T-Mobile ONE benefits listed above:

  20GB of 4G LTE mobile hotspot in the US

  Unlimited 3G mobile hotspot after 20GB (up to 600 kbps)

  Unlimited HD streaming while in the US (requires activation)

  Unlimited data at 2x speeds in 210+ destinations abroad (up to 256 kbps)

  Unlimited Gogo in-flight Wi-Fi - on Gogo®-enabled flights to, from, or within the U.S.

  Voicemail to Text - Read voicemails on the go

  Name ID - Identify calls from unknown numbers

Additional plan details

• A variety of optional add-ons are available, such as family controls, stateside international calling, and HD Video passes that can be added to enhance your video streaming.

• Maximum of 12 voice lines per postpaid T-Mobile ONE Military account, based on credit class approval.

• You'll lose any free/discounted add-a-line offers, and the plan is not eligible for Hookup, Advantage Reward Card, aggregate volume discounts, employee discounts, or Business Family Discounts.

• This plan is not for extended international use; you must reside in the U.S. and primary usage must occur on our network. With Simple Global, standard international speeds are approximately 128Kbps and usage may be taxed in some countries. Deployed Active Duty overseas? Let us know and we can help.

How do I get T-Mobile ONE Military?

We'll need to verify your military status using the steps in the next section to get this plan.

• If you are new to T-Mobile, you can call 1-800-TMOBILE or go to your nearest T-Mobile store to activate on T-Mobile ONE Military.
• If you already have a T-Mobile account, you can dial 611 to contact Customer Service to change your plan to T-Mobile ONE Military.

Verify my military service status

If you've already signed up for T-Mobile ONE Military or are interested in adding it, you'll need to verify your military service status as active duty or veteran. You will have 45 days from activation to verify your military status or will be moved to T-Mobile ONE with no military discount which will result in a price increase of up to $20 per line.

If you sign up in-store, we can help you with verification on the spot (in some cases you will need documentation to complete verification). If you're making the change over the phone and still need to verify, you can follow the steps below:

1. Head over to our military verification page at www.t-mobile.com/military/verification.
   

2. Enter your T-Mobile Phone Number and Account PIN.
3. Check the I'm not a robot box, then select Submit.

4. Enter details into the required fields for the Military member. If the name field does not show the Military member's name and you cannot change it, you'll need to contact us to update the billing responsible party's name on your account and get this offer.

5. Select Verify and Continue. Note: Active Duty & T-Mobile for Business customers (excluding Individual Sole Proprietor) will be required to upload additional documentation to verify eligibility.

Most customers will be verified immediately. In some cases, you may be asked to provide additional details to verify your eligibility (such as Active Duty & Business customers with account type "B"). If further information is required, you will be notified right away, and will need to upload documents confirming your military status to complete your verification. A confirmation of your validation status will be sent to you via email within 48 hours.

FAQs

Why does the Military person need to be the primary account holder? What if they are deployed?

To verify that the military member is on the account, they must be the primary account holder. This also protects them from fraudulent use of their name for the purpose of gaining military benefits (a name can only be used once for validation and we wouldn’t want you to miss out on this amazing deal!). In the case of active duty military members who are deployed, the military member’s spouse or family member may verify eligibility so the military member does not need to be the primary account holder, but additional documentation will be necessary to verify status.

What if I have a son/daughter that is serving in the military. Do I qualify for the plan?

If your son/daughter is active duty military, has a line on your account, and is either the authorized user or identified on your account at the line level you will be able to move to the T-Mobile ONE Military plan. When you verify your son/daughter’s military status using the steps above, you will be asked to upload his or her Active Duty documents.

What documents will be accepted to validate military status?

T-Mobile will accept numerous forms of verification, but the most common are DD214, leave and earnings statement, and orders. However, we accept documents that prove the customer is serving or has served with honorable discharge and displays their first and last name, valid dates, and/or status (for example veteran or active duty). Note: Please omit, cover up, or black out any sensitive information such as Social Security Number, Military ID Number, etc. Acceptable file formats are .bmp, .gif, .jpg, .png, or .pdf.

What does T-Mobile do with the information I submit to validate my military status/validation?

The information provided is used solely for validation of status and is destroyed after validation.

What if I need extra lines for my Tablets or Wearable devices?

If you need data-only lines for other connected devices, standard T-Mobile ONE for Tablets & Wearables and other Mobile Internet plans are available to add alongside your T-Mobile ONE Military voice lines.

For more information and FAQs, go to https://www.t-mobile.com/offers/military-phone-plans.

Submit military verification within 45 days at t-mobile.com/military/verification; otherwise your plan will become T-Mobile ONE at an additional cost of up to $20/line per month. Military individual must be account holder & account must maintain valid militaryline. Limited time offer; subject to change. At participating locations. Credit approval, deposit, and $25 SIM starter kit or, in stores & on customer service calls, $20 upgrade support charge may be required. May not be combined with other promotions/discounts and features; existing customers who switch may lose certain benefits. U.S. roaming and on-network data allotments differ: includes 200MB U.S. roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Unlimited high-speed data US only. In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 128kbps. Not available for hotspots and some other data-first devices. Capable device required for some features. Video streams at up to 1.5Mbps. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Tethering at max 3G. Smartphone and tablet usage is prioritized over tethering usage, which may result in higher speeds for data used on smartphones and tablets. AutoPay Pricing for lines 1-8. Without AutoPay, $5 more/line. May not be reflected on 1st bill. Int’l Roaming: Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. Device must register on our network before international use. Service may be terminated or restricted for excessive roaming. Usage may be taxed in some countries. Calls from Simple Global countries over Wi-Fi are $.20/min. (no charge for Wi-Fi calls to US, Mexico and Canada). Standard speeds approx. 128Kbps without Plus; with Plus approx. 256 Kbps. Plus: Turn on HD daily. Video streams in native resolution which may not be HD. Gogo: on U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card required for messaging. Coverage not available in some areas; we are not responsible for our partners' networks. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. On all T-Mobile plans, during congestion, the small fraction of customers using >50GB/month may notice reduced speeds until next bill cycle due to prioritization.  For these customers, primary data usage must be on smartphone or tablet.  See T-Mobile.com/OpenInternet for data management details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information.

The T-Mobile app simplifies your mobile life. With it, you can manage your account without lifting a finger—just a thumb!

What you can do with the T-Mobile app

• Upgrade your device
• Check usage
• Pay your bill
• EIP payments
• Make payment arrangements
• Track a device order
• Manage Binge On
• View bill and payment history
• Diagnostic Metrics
• Android app simulators
• iOS app simulators
• and more!

What you need to use it

• A T-Mobile account.
• A T-Mobile branded phone with the latest software:
  • Android devices need to be on Android 6.0 or higher.
  • Apple iPhones need Apple OS 10 or higher. iPads aren't supported at this time. To log in to the app on iOS, you must disable Wi-Fi on your device.

Log in

Log in with T-Mobile ID for the first time

1. On the 'Welcome screen', enter your phone number or email and My T-Mobile password.
2. Tap Log in.
   • If you do not have a T-Mobile ID, tap Get T-Mobile ID.
   • Enter your registration information and tap Next.
   • A text message will be sent to your device, enter the code from the text message and tap Next.
3. You will be taken to the Home page of the app.

Log in with T-Mobile ID as a returning user

1. After launching the app the 'Login page' will be display. The login page will include your first name in the 'Welcome' message.
2. Enter your password and tap Log in.
3. You will be taken to the Home page of the app. If you selected a link that launched the app you will be directed to the link’s destination.

Log in with Touch ID

1. On the "Welcome screen" enter your T-Mobile ID password and tap Log in.
2. For first time set up:
   1. You will see a dialog box asking for permission to use your fingerprint, tap Ok.
   2. When the second dialog appears, touch your finger to the fingerprint scanner on the device.

Log in while roaming internationally

1. On the "Welcome screen" enter your T-Mobile ID password and tap Log in.
2. On the "Account verification: screen, tap Text message or More options (will reveal your Security questions option).
3. Tap Next and a verification code will be texted to your phone.
4. Enter the verification code from the text and tap Next.

If you're running into problems with this app, check out our troubleshooting tips.

Voicemail lets you retrieve and manage voice messages, and it's included with your T-Mobile plan.

You can find instructions below, or download the voicemail menu options (PDF; 49 KB). To use voicemail on My T-Mobile, make sure that you're registered and have the latest version of your web browser.

Set up your voicemail

1. Press and hold the 1 on your device dial pad to call and connect to your voicemail.
2. If prompted for a password the first time you access your new voicemail account, use the last four digits of your mobile number.
3. When prompted, create a password. Your password can be any 4- to 7-digit code. A good password is one that’s easy for you to remember, but hard for others to guess.
4. When prompted, record your greeting and name. Your voicemail is now ready to use.

Change your greeting

1. Press and hold the 1 on your device's dial pad to call and connect to your voicemail.
2. Press the * key to access the main menu.
3. Press 3 to access the Greeting menu.
4. Press 2 to record a new greeting. If you're replacing an existing greeting, the existing recording plays first.
5. When prompted, record your greeting. Press the # key when you're done recording.
6. Press 1 to set your recording as your voicemail greeting.

Check your messages

To check your voicemail messages, follow the steps below. (If you're traveling internationally, read our International roaming checklist to learn how to check your messages.)

From your device:

Press and hold the 1 key on your device's dial pad. Or call 123.

From My T-Mobile on your computer:

1. Go to My T-Mobile and log in to your account.
2. Click PHONE at the top of the page.
3. Click Check Voicemail (it's located in the list of links along the right side of the page).
4. Click the play button to the left of the voicemail message. If you want to play all of your messages, select Play All.

From a landline:

1. Using a landline, call the mobile number.
2. Interrupt the voicemail greeting by pressing the * key.
3. When prompted, enter your voicemail password.
4. Follow the menu prompts to check your voicemail messages.
   Note: Any applicable landline long-distance fees are the responsibility of the account owner.

Change your password

By default, you aren't asked for your password or PIN when checking your voicemail from your device. However, if you have your outgoing caller ID blocked, you're required to enter your password when you call your voicemail from your device. This step is for the security of your account, since the voicemail system doesn't recognize your mobile number when it's blocked. T-Mobile recommends that you turn on your voicemail password for added security. A good password is one that's easy for you to remember, but hard for others to guess.

From My T-Mobile on your computer

1. Go to My T-Mobile and log in to your account.
2. Select PHONE at the top of the page.
3. Click Check Voicemail (it's located in the list of links along the right side of the page).
4. Click Settings.
5. Click PIN and follow the on-screen instructions.

Using your device's dial pad

1. Press and hold the 1 on your device's dial pad to call and connect to your voicemail.

2. Press the * key to access the main menu.
3. Press 5 to access the Password Security menu.
4. To change your password, press the 1 key.

Save or download a message

For T-Mobile ONE and other postpaid accounts:

You can log in to My T-Mobile to save voicemail to a computer as an MP3 file, or you can forward messages to an email address.

For Pay in Advance accounts:

If you don't have an Android device with T-Mobile Visual Voicemail or an iPhone with the voicemail feature that came with it, you'll need to call your Voicemail regularly to resave the messages before they expire.

T-Mobile Visual Voicemail app:

If you have an Android device, you can use the T-Mobile Visual Voicemail app.

• Forward individual voicemail messages to an email address or store them in a third-party cloud solution.
• Save messages on the device memory/SD card as an AMR file.
• Save the messages as MP3 files by downloading them from My T-Mobile to a computer.

Voicemail to web (for all devices):

1. Go to http://webdigits.t-mobile.com.
2. Select Sign In and log on with your T-Mobile ID.
3. Select an account verification method.
4. Choose the line you want to manage.
5. Select the Voicemail icon.
6. Listen, save, or respond to your voicemails in any order.

Apple: Saving to iCloud Drive

1. Open the voicemail message you want to save and press the share button in the upper-right corner.
2. Choose iCloud Drive as the Share location.
3. Choose a destination folder within iCloud Drive.
4. Open iCloud Drive App (comes installed on iPhones).
5. Locate the voicemail file in the folder you saved it in, and tap on it to open and play the message.

Apple: Send as email attachment

1. Open the voicemail message you want to save and press the share button in the upper-right corner.
2. Choose Mail as the Share location.
3. Add a destination email and select send.

Apple: Save to Google Drive

1. Open the voicemail message you want to save and press the share button in the upper-right corner.
2. Choose Copy to Drive as the Share location.
3. Select a destination folder and select save.

Android: Send as email

1. Open the voicemail message you want to save and press the 3 dots button in the upper-right corner.
2. Choose Mail as the Share location.
3. Add a destination email and select send.

Android Save to Google Drive

1. Open the voicemail message you want to save and press the 3 dots button in the upper-right corner.
2. Choose Save to drive as the Share location.
3. Select a destination folder and select save.

Windows phone

Unfortunately Windows Phone doesn't have any way to back up voicemail messages. A couple of options you do have:

• You could play them back via speakerphone and record them using the mic on a laptop or PC.
• You can use the Voicemail to web feature.

BlackBerry

1. In the BlackBerry Hub, or the Phone app, touch and hold a voicemail message.
2. Select Save.

Change language of voicemail prompts

1. Press and hold the 1 on your device's dial pad to call and connect to your voicemail.
2. Press the star * key to access the main menu.
3. Press 4 to access the mailbox options.
4. Press 7 to change the language of the voicemail prompts to either Spanish or English.

Disable voicemail

You can turn off call forwarding to voicemail, or change your call forwarding settings to forward to custom numbers using Self-service short codes.

T-Mobile ONE Plus provides extra benefits on top of what you're already getting when you have T-Mobile ONE™.

ONE Plus gives you up to 20GB of 4G LTE mobile hotspot data and you can activate unlimited HD streaming. You’ll also get 2x data speeds in 210+ countries and destinations, Voicemail to Text, and Name ID. All these benefits are available on any new or existing T-Mobile ONE™ line for just $10 more per month when you add it to every talk & text line on your plan (a $5 discount off the $15 regular price).

To add T-Mobile ONE™ Plus to your account, visit My T-Mobile or the T-Mobile app.

What you get with T-Mobile ONE™ Plus

You can amp up the standard T-Mobile ONE™ experience on your device by adding T-Mobile ONE™ Plus for an additional cost. Here's what you get in addition to everything T-Mobile ONE™ offers for you Phone or Tablet:

Additional T-Mobile ONE™ Benefits	Phone  /  Tablet
Unlimited HD streaming in the US
20 GB of 4G LTE mobile hotspot data with unlimited 3G data
2x the data speed abroad - In 210+ countries and destinations (approx. 256 kbps)
Unlimited in-flight Wi-Fi - on Gogo®-enabled flights to, from, or within the U.S.
Voicemail to Text - Read voicemails on the go
Name ID - Identify calls from unknown numbers

Additional add-on details

• Only lines that include ONE™ Plus will experience the ONE Plus benefits.
• When you add T-Mobile ONE™ Plus to every talk & text line on your account, we'll discount ONE Plus by $5 on each line (plan change required).
• Individual services – such as Voicemail to Text, Name ID, and Gogo in-flight – cannot be deactivated or removed from this feature.
• HD video streaming requires activation via the My T-Mobile site or T-Mobile app. Get details here.
• Previous versions of T-Mobile ONE™ Plus may include different benefits than listed on this page. Previous versions are no longer available.

How to get T-Mobile ONE™ Plus

To get ONE Plus, you need to be on a T-Mobile ONE™, T-Mobile ONE™ Military, T-Mobile ONE™ Unlimited 55+, or T-Mobile ONE™ w/ ONE Plus plan.

• Not yet on a T-Mobile ONE™ plan? Learn how to Change your plan.
• Already on a T-Mobile ONE™ plan? You can add ONE™ Plus by reading how to Change your services.
• Already on a T-Mobile ONE™ and looking to upgrade to T-Mobile ONE™ w/ ONE Plus? Give us a call at 1-800-TMOBILE or learn how to Change your plan.
• New to T-Mobile? You can sign up online at T-Mobile.com, by visiting a retail store, or by calling 1-800-TMOBILE.

How to activate HD video streaming

If you have a T-Mobile ONE™ Plus add-on on your account, you can turn on HD video by following these steps. If there are multiple lines on an account that you want to add it to, you'll need to do this for each line.

To activate from the T-Mobile app

1. Open the T-Mobile app. If you don't have it, download it now.
2. Tap MORE.
3. Tap PROFILE SETTINGS.
4. Tap Media Settings.
5. If you have multiple lines on your account, make sure the line you're making changes to is showing. (If it's not, tap the down arrow to open the drop-down to select another line on the account).
6. Next to HD Video Resolution, you can toggle it ON or OFF.

To activate from My T-Mobile

1. Log in to My T-Mobile with your T-Mobile ID. (Learn about how to register for a T-Mobile ID.)
2. Click PROFILE (located in the upper right).
3. On the Profile page, click on Media Settings (located along the left), which opens the MEDIA SETTINGS along the right.
4. You can toggle the HD Video Resolution ON or OFF.

Things to know about HD video

• Activating HD video resolution only provides the ability to view higher resolution video streams by turning off video optimization. It doesn't change the actual, available resolution of streaming video. The video resolution isn't determined by T-Mobile, but rather it's determined by the video content provider (like YouTube or Netflix).
• Once you turn it on, HD video streaming availability should take effect immediately, but it may require closing and re-opening the app or browser window, or restarting your device.
• All on-network data used, including free streaming data, counts toward the heavy-user threshold of 50GB in a billing cycle, after which a T-Mobile-branded customer will no longer receive highest priority on the network. When an HD video is active, streaming high-definition video will use data much faster than optimized video, and brings up to the possibility of de-prioritization if you use enough data to reach that limit in a given month. (Learn more about T-Mobile's Open Internet disclosures.)

ONE Plus General Terms:  Postpaid only. Qualifying service required.  Capable device & activation required to experience HD. Video streams in native resolution; some content providers may not stream their services in HD. Int’l Service: Coverage not available in some areas; we are not responsible for our partners’ networks. Standard speeds approx. 256 Kbps. Not for extended international use; you must reside in the U.S. and primary usage must occur on our U.S. network. Device must register on our U.S. network before international use. Service may be terminated or restricted for excessive roaming. Tethering: 20GB high-speed data then unlimited at max 3G speeds. Name ID: Capable device req’d; information for some unknown numbers not available. Gogo: Wi-Fi & texting on Gogo-equipped flights of U.S.-based airlines requires a capable smartphone. Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card req’d for SMS/MMS/VVM. Pricing: Price requires ONE Plus for all lines on 2+ line account. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. On all T-Mobile plans, during congestion the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. See T-Mobile.com/OpenInternet for details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information.