Short codes give you access to your account information and plan features, fast and free.

Scroll down to find the code, then dial the short code to get the information you need. Non-T-Mobile self-service short codes are not supported by the Simple Choice Plan with No Credit Check. Codes 401, 403, 405, 409, 440, 441, 443, 444, 445, 456, 457, 459, 462 are T-Mobile Alerts. Note: Messages sent to 456 may receive a response back at times letting you know this is not a monitored channel providing a link to contact us via our Messaging department. Not everyone replying to a 456 message will receive a reply.

Account & mobile device information

Call services

Pay in Advance (Prepaid)

Scam ID & Scam Block codes

LineLink

With T-Mobile Essentials™ for Tablets, you get a straightforward plan with unlimited texting, 4G LTE data and more on your Tablet. To see current pricing, check out our current options on T-Mobile.com.

What's included with T-Mobile Essentials™

T-Mobile Essentials for your tablet includes:

  Unlimited 4G LTE data on your tablet

  Stream unlimited video at DVD-quality, 480p

  Stream unlimited music

  Texting abroad in 210+ countries & destinations (data not included)

  Unlimited text & 2G data in Mexico & Canada (up to 128 kbps)

  Stateside International Unlimited Texting when in the US and texting other countries. (Stateside International Talk may be added as an additional feature for an additional charge)

  Mobile hotspot data at max 3G speeds (up to 600kbps)

During congestion, Essentials customers may notice speeds lower than other customers and further reduction is using  >50GB/month.

Additional plan details

• Monthly regulatory fees and taxes on your service plan not included in plan pricing.
• Optional add-ons are available, such as 4G LTE mobile hotspot, FamilyMode, international data passes, and Stateside International Calling.
• Maximum of 5 mobile internet (Tablet) lines per postpaid account, based on credit class approval.
• Netflix On Us not included with T-Mobile Essentials.
• If you switch to T-Mobile Essentials, you'll lose any free/discounted service (add-a-line) promotions, and the plan is not eligible for Advantage Volume Discount, or certain other discounts and credits.
• If you have an existing device promotion, you will continue to receive your monthly recurring bill credits. You may not be eligible for future device promotions while on a T-Mobile Essentials plan.

• T-Mobile ONE™ Plus not available to add to this plan. Check out T-Mobile ONE™ for Tablets instead.

• This plan is not for extended international use; you must reside in the U.S. and primary usage must occur on our network.

How to get T-Mobile Essentials™

How do I sign up?

Visit a retail store or call us! If you are new to T-Mobile, dial 1.800.TMOBILE. If you already have a T-Mobile account, you can dial 611 from your mobile devices to contact Customer Service.

What if I need lines with voice service for my phone?

If you need one or more lines for your phone(s), T-Mobile Essentials™ for Phones can be added alongside your T-Mobile Essentials™ for Tablet lines—just visit a retail store or give us a call at 1.800.TMOBILE (611 for existing customers). Plus, a discount is available with T-Mobile Essentials™ for Tablets when you also have one or more eligible voice lines on your account.

Credit approval, deposit, and $25 SIM starter kit or, in stores & on customer service calls, $20 upgrade support charge may be required. Monthly Regulatory Programs (RPF) & Telco Recovery Fee (TRF) totaling $3.18 per voice line ($0.60 for RPF & $2.58 for TRF) and $1.16 per data only line ($0.15 for RPF & $1.01 for TRF) applies; taxes/fees approx. 4-38% of bill.  Capable device required for some features.  Not combinable with certain offers. Switching plans may cause you to lose current plan/feature benefits; ask a rep for details. Max 6 lines. Plan not available for hotspots and some other data-first devices.  Roaming: U.S. roaming and on-network data allotments differ: includes 200MB roaming. High-speed data is US only; in Canada/Mexico, unlimited at up to 128kbps; additional purchase required for data elsewhere. Usage may be taxed in some countries. Service may be terminated or restricted for excessive roaming.  Not for extended international use; you must reside in the U.S. and primary usage must occur on our U.S. network. Device must register on our U.S. network before international use. Video streams at up to 1.5Mbps. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Network: For the small fraction of customers using >50GB/mo., primary data usage must be on smartphone or tablet. Smartphone/tablet usage is prioritized over Mobile Hotspot (tethering) usage, which may result in higher speeds for data used on smartphones and tablets. AutoPay Pricing for lines 1-6. Without AutoPay, $5 more/line. May not be reflected on 1st bill. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. During congestion, Essentials customers may notice speeds lower than other customers and further reduction if using >50GB/mo. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. See T-Mobile.com/OpenInternet for details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information.

T-Mobile Essentials for Tablets: Data speedsprioritized after other T-Mobile plans on the network, but before the small fraction of customers using >50GB/month. Essentials customers who use >50GB in a month will notice further reduced speeds. In either case, the speed impacts should only be noticeable when the network's congested. In-flight texting & data: Capable smartphone required. US-based airlines only.

Learn steps for Binge On, including turning it off (or back on) if you are on a Simple Choice or prepaid plan.

Managing your Binge On settings

As a T-Mobile customer, Binge On is automatically enabled so your data will stretch up to three times further when you are streaming video. You do have the option to turn it off (or back on) at any time. If you disable Binge On, video streaming is no longer optimized, resulting in your 4G LTE data being consumed faster, and all video streaming will count toward your high-speed data. You're free to disable Binge On at any time, and then enable it again whenever you like. It's your choice.

If you decide to turn it off, you should stop any video streaming before you make a change to your Binge On status.

Managing Binge On using self-service short codes

You can use these short codes to manage your Binge On settings directly from your device:

Managing Binge On through My T-Mobile

For postpaid accounts

1. Go to My T-Mobile and log in to your account.
2. Select PROFILE in the upper right corner.
3. If you have more than one line on your account, select the line you want to manage from the drop-down list located in the upper right area.
4. Select Media Settings.
5. Next to Binge On, select if you want it ON or OFF.

For prepaid and some T-Mobile for Business accounts

1. Go to My T-Mobile and log in to your account.
2. On the home screen, look under the My current usage tile.
3. Next to Binge On, select if you want it ON or OFF.

Note: If you have multiple lines on your account, you can do this for each one by choosing the person's line in the drop-down menu in the upper right.

T-Mobile for Business accounts: A call to Business Care is required to enable or disable Binge On on most accounts.

Managing Binge On using our app

To manage your Binge On settings directly from your device using our app:

For postpaid accounts

1. Access the T-Mobile app.
2. Select Profile Settings.
3. Select Media Settings.
4. Next to Binge On, select if you want it ON or OFF.

For prepaid accounts

1. Open the app. If you don't have it, download it now.
2. Select Account Info> Plans & Services.
3. Select Add/Change Services> Other.
4. Select button next to Disable Binge On.
5. Select Add Service and confirm.
6. Select Continue> enter PIN > click Accept.

Note: As a reminder, if Binge On is off, your favorite services like Netflix, Hulu, HBO, Sling, ESPN and more won't stream for free and will count against your high-speed data allotment.

Web Guard is a free service that you can use to help restrict adult content from being seen or accessed by family members under 18 years old.

If you're the Primary Account Holder (PAH), or someone authorized by the PAH to make changes to your account, then you can add or remove Web Guard by following the steps below. (For information about what a Primary Account Holder is and how to authorize permissions, see Set up My T-Mobile permissions.)

How it works

Web Guard helps block or filter web page content, but it won't block everything. It won't block user-generated content such as instant messaging (IM), email, and text messages. It also won’t block secured web traffic (i.e., from URLs that start with https), because encryption prevents Web Guard from seeing the content of those websites. The filter is not available on all devices, it might not work at certain times or in certain locations, and it doesn't work with downloaded, third-party web browsers.

Adding or managing Web Guard

Only the Primary Account Holder (PAH), or someone authorized by the PAH, can add or remove Web Guard.

From your mobile device with the T-Mobile app:

1. Open the app. You may need to log in to your account using your T-Mobile ID and password. If you don't have the app, download it now.
2. Tap the menu (which looks like three stacked lines) in the upper-left corner.
3. Tap PROFILE SETTINGS.
4. Scroll to and tap FAMILY CONTROLS.
5. If you have multiple lines on your account, tap the down arrow and select the line you want to make changes to.
6. Next to Web content filter, tap the drop-down menu and select a filter. You can also tap View filter levels to see what each filter does.
   Note: If you want to turn off Web Guard for this line on your account, select No restrictions in the drop-down.

From a computer:

1. Go to My T-Mobile and log in to your account using your T-Mobile ID and password.
2. Access the PROFILE menu in the top-right corner.
3. In the left menu, select Family Controls.
4. If you have multiple lines on your account, tap the down arrow next to the line showing, and then select the line you want to make changes to.
5. In the WEB GUARD section, next to Web content filter, select Edit.
6. Select a Web content filter. You can also tap View filter levels to see what each filter does.
   Note: If you want to turn off Web Guard for this line on your account, select No restrictions.
7. Click SAVE.

Things you should know

• Web Guard isn't foolproof and shouldn't be a substitute for parents or other account holders taking steps to monitor access to content.
• If you're seeing an "Access Denied" error when trying to open certain web pages, Web Guard might be active on your line. Contact the Primary Account Holder to check the Web Guard settings.
• Web Guard prevents access to adult web content only when your device is connected to T-Mobile’s cellular network. Web Guard doesn't restrict content when you're browsing over Wi-Fi or accessing content via an application.

If you have two or more lines on an eligible T-Mobile ONE tax inclusive voice plan, you can get a Netflix standard 2-screen subscription and Family Allowances on us! You can also upgrade to a Netflix premium 4-screen subscription for $3 per month.

What's included

If you're currently on or sign up for an eligible T-Mobile ONE tax inclusive voice plan, then you can get a Netflix Standard subscription "On Us" at no additional cost.

With Netflix Standard, you can:

• Watch Netflix on up to two screens at the same time with HD video streaming.
• Get access to unlimited movies and TV shows on your laptop, TV, phone, or tablet.
• Take advantage of Family Allowances, which offers a variety of talk and text management controls for parents.

Netflix Premium subscription upgrade also available, allowing you to stream simultaneously on up to four screens at once with HD and Ultra HD quality when available for $3 per month with Netflix On Us Premium. You can change between subscription options at any time.

Things you should know

• You'll need to have two or more lines on your account with an eligible T-Mobile ONE voice plan with taxes and fees included.
• Netflix requires a compatible streaming device or app to use. Limit of one Netflix streaming subscription per account. If you already have a Netflix account, you don't need to create a new account. See below for information on keeping your existing Netflix account OR when you need to create a new Netflix account.
• If you already have Family Allowances on your account, once you sign up for Netflix On Us, you'll be enjoying Family Allowances on us too – we'll even remember your settings (for up to 30 days from removal).
• If you remove your Netflix On Us Standard or Premium feature from your account, T-Mobile will immediately stop being your Netflix method of payment. You will need to contact Netflix to identify any impacts to your streaming account and any previous method of payment on file.
• If you cancel your T-Mobile account, you will immediately lose your Netflix On Us benefit. T-Mobile will no longer be your Netflix method of payment and you will want to contact Netflix to identify any impacts to your streaming account and/or any previous method of payment on file.

Netflix On Us is NOT available for the following plans

• T-Mobile Essentials
• No Credit Check
• Prepaid
• T-Mobile ONE voice plans with a single line
• T-Mobile ONE All In Promo (2 lines for $100/$110 tax inclusive)
• T-Mobile ONE Unlimited 55+ single or two line
• Discounted T-Mobile ONE Voice for Puerto Rico
• Any tax excluded plans
• Any Mobile Internet plans (including DIGITS, LineLink, and Wearable)

Keep your existing Netflix account OR create a new Netflix account

You can keep your existing Netflix account

If you already have a Netflix account, you don't need to create a new one. After you opt-in to Netflix On Us, you'll receive a text message containing a link to instructions on how to associate your T-Mobile account with your existing Netflix account. T-Mobile will then act as the method of payment for your Netflix subscription each month. During redemption, you can choose to keep your existing subscription or change between Netflix Standard or Premium (a $3 additional charge will appear on your T-Mobile bill each month with Netflix On Us Premium).

When to create a new Netflix account

• If you have a DVD plan: If you have a Netflix DVD plan and you want to keep it, you'll need to set up a new streaming membership under a different email address when opting in to Netflix On Us. This way you get your streaming membership on us and you'd continue to be billed for your DVD service. If your DVD plan also includes a streaming plan, you may cancel that streaming plan at any time with Netflix.
• If you simply want to start a new Netflix account: If you want to create an additional Netflix account when signing up for Netflix On Us, you'll need to use an email address that’s different from the one linked to your existing Netflix account. You'll then have two Netflix accounts: one billed directly through Netflix, and the Netflix On Us standard streaming account paid for by T-Mobile.

Redeem or upgrade your Netflix On Us subscription

Before continuing

Before beginning the redemption process, you need to make sure that:

• You have a T-Mobile ID.
• You're set up with Primary Account Holder permissions on your My T-Mobile profile.
• You're logged out of the Netflix app or website on your device.

Important reminder!

If any information auto-populates during the redemption process, make sure the correct Netflix info is linking to your T-Mobile billing.

To redeem or upgrade Netflix On Us from the T-Mobile app

1. Open the T-Mobile app.
2. Tap ACCOUNT.
3. Tap ADD-ONS next to the Primary Account Holder's line.
4. Scroll down and tap Manage Data & Add-ons.
5. Scroll down and select the check box next to either Netflix $10.99 plus Family Allowances ($16 value) or Netflix Prem. $13.99 w/Fam Allowance ($19 value).
6. Tap Continue.
7. Tap Agree & Submit to agree to the Terms and Conditions.
8. From the Order Confirmation page, tap the NEXT STEP – SIGN UP button below Your Account's Now Eligible for Netflix!
9. On the next page, tap the Sign Up For Netflix button.
10. You'll be rerouted to Netflix to continue the process:
    • If you're completing this process from a device that you've already streamed Netflix on before, the page will automatically populate those Netflix sign-in account credentials. Make sure you check that the proper Netflix account info is displaying before you Accept. If this is the wrong account, you'll need to delete your browser cookies and cache and then start this process over. (Note: You can also simply create a new account by selecting Not yet a Member? Sign Up.)
    • If you're completing this process from a device that you haven’t streamed Netflix on before, the page will default to a new customer account creation option that'll allow you to create a new Netflix account. (Note: If you want to use an existing Netflix account, simply select Already a member? Sign in.)

To redeem or upgrade through your computer or a browser on your device

1. Go to My T-Mobile and log in to your T-Mobile account.
2. Select the Sign Up for Netflix link listed under the Important Messages box on your account home page to being the process.
3. If you don’t see a link on your home page, click PLAN near the top of the page.
4. Scroll down to your line and click CHANGE SERVICES.
5. Under Family and Entertainment, click the + next to the Netflix $10.99 plus Family Allowances ($16 value) or Netflix Prem. $13.99 w/Fam Allowance ($19 value) feature to expand the section to read about Netflix On Us.
   Note: If you don't see the Netflix option, you'll need to change your plan to qualify for Netflix On Us. To do so, read how to Change your plan. (Or, you can contact T-Mobile customer service for assistance.)
6. Click the checkbox next to either the Netflix $10.99 plus Family Allowances ($16 value) or Netflix Prem. $13.99 w/Fam Allowance ($19 value) feature. to your account. (Family Allowances comes with the service, so there's no need to check the box above it.)
7. In the pop-up that opens, you'll see a list of the lines on your account that will have Netflix On Us added. Click ADD SERVICES.
8. When the pop-up closes, scroll down and click NEXT.
9. On the Review changes page, select from the drop-down to verify when you’d like this change to take effect: Today’s date, Current bill cycle, or Next bill cycle.
10. Near the bottom of the page, click the checkbox to agree to T-Mobile’s Service Agreement, Terms & Conditions, and Electronic Signature Terms.
11. Click SUBMIT CHANGES.
12. From the Order Confirmation page, click the NEXT STEP – SIGN UP button below Your Account's Now Eligible for Netflix!
13. On the next page, click the Sign Up For Netflix button.
14. You'll be rerouted to Netflix to continue the process:
    • If you're completing this process from a device that you've already streamed Netflix on before, the page will automatically populate those Netflix sign-in account credentials. Make sure you check that the proper Netflix account info is displaying before you Accept. If this is the wrong account, you'll need to delete your browser cookies and cache and then start this process over. (Note: You can also simply create a new account by selecting Not yet a Member? Sign Up.)
    • If you're completing this process from a device that you haven’t streamed Netflix on before, the page will default to a new customer account creation option that'll allow you to create a new Netflix account. (Note: If you want to use an existing Netflix account, simply select Already a member? Sign in.)

Canceling your Netflix subscription

If you want to cancel your Netflix subscription billed through T-Mobile at any time, you must first remove T-Mobile as your method of payment for your Netflix account. Log into the T-Mobile App, your My T-Mobile or contact T-Mobile customer service to remove the Netflix On Us feature from your account first. Contact Netflix to cancel your streaming account and determine if there have been potential charges applied to any previous method of payment you may have had on file with Netflix.

Getting support

If you're looking for support, you'll need to contact either Netflix or T-Mobile, depending on the type of help you need.

If you need help with a Netflix-related issue, you can find more information at the Netflix Help Center. You should contact Netflix if you need help with:

• Your Netflix account, such as upgrading your subscription, canceling your subscription, or DVD support.
• Changing your method of payment from T-Mobile billing.
• Common procedures, such as changing your settings, managing your profiles, parental controls, or offline viewing.
• Netflix credit card billing questions.
• Troubleshooting the Netflix app or website.
• Streaming, such as buffering or speed issues while off the T-Mobile network, a TV show won't play, or you can't watch a specific movie.

If you need help with a T-Mobile-related issue, please contact T-Mobile customer service. You should contact T-Mobile if you need help with:

• Adding or removing a Netflix On Us Standard or Premium feature to your T-Mobile account.
• Upgrading or changing your Netflix subscription type.
• Feature or subscription billing questions.
• Recovering your Netflix email address or if you see "No account found" when trying to log in.
• Troubleshooting issues while on the T-Mobile network, such as speeds, or videos that appear to be slow or buffering.
• Getting the Netflix app to open on your device.

FAQs

Who's eligible for this? And, what version of Netflix do I get?

T-Mobile ONE with Netflix On Us is only available to qualifying customers with two or more voice lines on an eligible tax included plan. New and existing customers, including customers in Puerto Rico and T-Mobile employees, are eligible. (For a list of plans that aren't eligible, see Things you should know above.)

With this, you can get a Netflix Standard plan (up to $10.99 per month) on us, which lets you stream TV shows and movies from Netflix on two devices at the same time and in HD when available. This plan also lets you download titles to two phones or tablets.

You can also upgrade your experience to a Netflix Premium subscription, allowing you to stream simultaneously on up to four devices at once with HD and Ultra HD quality when available for $3 per month with Netflix On Us Premium. You can change between subscription options at any time.

Will I automatically have Netflix included on my plan? Do I have to change my T-Mobile plan to get it?

If you have two or more T-Mobile ONE voice lines with taxes and fees included, the Netflix feature will automatically be available on your account, but you'll need to opt in to it. If you have a plan with taxes excluded, you'll need to change your plan before you can opt-in.

What if I only have one line on my T-Mobile account? Can I opt-in to this feature?

T-Mobile ONE with Netflix On Us is only available with two or more qualifying lines on a tax included plan.

T-Mobile Video Calling is a feature that's built in as part of the dialer on some T-Mobile phones.

Video Calling provides a streamlined way to communicate with family and friends through high-quality video calling. There's no extra charge to use it, but it does use your high-speed data.

Benefits of Video Calling

Since it's built in to your smartphone's dialer, there's no need to download additional apps or sign into a separate account. Video Calling uses Video over LTE (also known as ViLTE) to let you make and receive high-quality video calls. You can make video calls over LTE or Wi-Fi.

Benefits include:

• Instant access: Video Calling is available straight from the built-in phone dialer.
• No additional downloads needed: Video Calling isn't an app, so you don't need to log in to use it.
• No change to your account: You use your existing voice and data plan to take advantage of this feature.

How it works

For it to work properly and to receive all the benefits of the service, all devices participating in a video conversation must support T-Mobile Video Calling. The software needed for it to work on your phone is available either out-of-the-box when you purchase your phone or through a software update of your current phone.

For help with Video Calling:

1. Go to the Devices page.
2. Select your device.
3. Scroll down to Popular help and select Device tutorials.
4. Under Browse by category, select Video calling.

When you use Video Calling, make sure that:

• Both participants need to be using a T-Mobile Video Calling device (limited to two participants). If one of the devices moves out of range of the required network, the video will be lost and the call reverts back to voice only.
• If any participant is connecting by LTE, VoLTE must be enabled.
• If any participant is connecting through Wi-Fi, then Wi-Fi calling must be enabled.
• A software upgrade may be required to enable Video Calling on your device. Not all devices have the software or hardware required for video calling.
• Video Calling only works with domestic T-Mobile numbers; it doesn't work with international numbers. However, it will work for T-Mobile customers on Wi-Fi in another country.

This feature uses high-speed data. Because of the bandwidth needed to make a video call, once you exceed your high-speed data limit, you won't be able to use Video Calling again until your next billing cycle. If you want, you can always change your service to add more high-speed data. Or, you can switch to T-Mobile ONE.

Available on select devices

As much as we'd like to have all our devices equipped with Video Calling, right now it's only available for the following devices, either out-of-the-box or through a software update:

• Alcatel Fierce 4
• Coolpad Catalyst
• LG Aristo
• LG G Stylo
• LG G4
• LG G5
• LG G6
• LG K10
• LG K20 Plus
• LG K7
• LG Stylo 2 Plus
• LG V10
• LG V20
• RIM BlackBerry Priv
• Samsung Galaxy J3 Prime
• Samsung Galaxy J7
• Samsung Galaxy Note 4
• Samsung Galaxy Note 5
• Samsung Galaxy Note 7
• Samsung Galaxy Note Edge
• Samsung Galaxy On5
• Samsung Galaxy S 6
• Samsung Galaxy S 6 Edge
• Samsung Galaxy S 6 Edge+
• Samsung Galaxy S 7
• Samsung Galaxy S 7 Edge
• Samsung Galaxy S 8
• Samsung Galaxy S 8 Plus
• ZTE ZMAX PRO

We'll continue to add more devices as new ones are released.

Video Calling FAQs

Can I still use other video calling apps, such as FaceTime or Skype?

You can use whatever calling apps you want, but a call using T-Mobile Video Calling only works when trying to reach someone else with T-Mobile Video Calling. For example, a Skype call cannot be answered with the T-Mobile Video Calling feature. As we developed Video Calling, T-Mobile reached out to all the manufacturers of the devices that we carry, and we've invited them to incorporate the Video Calling feature into their devices.

Can I video call people that are not with T-Mobile?

No, but T-Mobile Video Calling uses an industry standard that all wireless companies are working on. As more and more companies incorporate it into their networks, we'll be able to connect our Video Calling service to theirs, allowing you to make video calls with friends and family who aren't with T-Mobile.

On Demand Data Passes let you temporarily add high-speed data by the day or week, whenever you need it to supplement your free data or to top-up a recurring data plan.

Why you might add a data pass

You can add a data pass for a number of reasons, including:

• You're experiencing reduced data speeds after reaching your data allotment.
• You're roaming domestically and want additional domestic roaming data.
• You're roaming internationally and you want a higher data speed.

Additional passes can be purchased as needed once a purchased pass expires.

How to add for a postpaid plan

At this time, you can't add a data pass through the T-Mobile app, but we hope to make that an option soon. You can always add a data pass through My T-Mobile on either your computer or by opening a browser on your device.

1. Go to My T-Mobile and log in to your account.
2. Click PLAN tab at the top of the page.
3. Expand (+) the line you wish to add the data pass to.
4. Select Manage Data & Add-Ons under that line.
5. Select the desired data pass from list and select Continue.
6. Select a date for the data pass will start. If you don't select a date, it will start immediately.
7. Click Agree & Submit.

How to add for a Pay As You Go (Prepaid) plan

To purchase a pass on your Pay As You Go plan, call T-Mobile customer service by dialing 611 from your T-Mobile phone, or call 1-877-746-0909. You can get a 1-day pass or a 1-week (7-day) pass. Automated account help and customer service representatives are available 24 hours a day, 7 days a week. For the hearing impaired, TTY service is available by calling 1-877-296-1018, 7 days a week, from 3 a.m.-10 p.m. PT.

How to add for a Prepaid Mobile Internet (MI) plan

Prepaid Mobile Internet (MI) plans provide data service on devices such as laptop sticks, tablets, and mobile hotspots. Use our Connect Me portal to set up and manage your data-only device. For steps, read how to use Connect Me.

With a Mobile Internet plan, you get unlimited data for your Wi-Fi HotSpot device, with up to 22GB of high-speed data depending on the plan. To see current pricing and add a plan, check out our current optionsT-Mobile.com.

What's included with Mobile Internet for HotSpots

Mobile Internet plans for your HotSpot device include:

  Unlimited data with between 2 and 22 GB of high-speed data, depending on your plan

  Unlimited Mobile HotSpot with high-speed data up to your plan's limit

  Unlimited texting (on compatible devices)

  Monthly regulatory fees and taxes on your service plan included in the price (see in-store materials for specifics in your state)

  Stretch your data farther with optimized, DVD-quality video streaming (480p)

  Texting & data (up to 128 kbps) abroad in 140+ countries & destinations (texting on compatible devices)

  Unlimited texting in Mexico & Canada & up to 5 GB of 4G LTE data

Additional Plans Details

• Compatible with Wi-Fi HotSpots and a limited selection of other devices. If you have a tablet, check out T-Mobile ONE™ for Tablets which provided unlimited high-speed data!
• Unlimited HD Video passes can be added to enhance your video streaming.

• Maximum of 5 Mobile Internet lines per postpaid account, based on credit class approval.

• Not eligible for advantage volume discount, or certain other discounts and credits.

• This plan is not for extended international use; you must reside in the U.S. and primary usage must occur on our network. With Simple Global, standard speeds are approximately 128Kbps and usage may be taxed in some countries.

How to get Mobile Internet for your HotSpot

• If you are new to T-Mobile, you can sign up onlineonline or by calling 1.800.TMOBILE.
• If you already have a T-Mobile account, you can use the T-Mobile app on your smartphone, log in to your My T-MobileMy T-Mobile account or dial 611 to contact Customer Service.
• If you need one or more lines for your phone(s), T-Mobile ONE™ and Unlimited Talk & Text Only plans can be added alongside your taxes and fees included Mobile Internet plan.

Mobile Internet plans: Postpaid only. Credit approval, deposit and $25 SIM starter kit or, in stores & on customer service calls, $20 upgrade support charge may be required. U.S. roaming and on-network data allotments differ: includes 200 MB roaming. Partial megabytes rounded up. Unlimited high-speed data US only. In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 128kbps. Not for extended international use; you must reside in the U.S. and primary usage must occur on our U.S. network. Service may be terminated or restricted for excessive roaming. Communications with premium-rate numbers not included. See T-Mobile.com/OpenInternet for data management details. On all T-Mobile plans, during congestion, the small fraction of customers using >50GB/month may notice reduced speeds until next bill cycle due to prioritization. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. Mexico & Canada: After lower of plan allotment or 5GB of 4G LTE, data speeds at up to 128kbps.

Message Blocking is a free T-Mobile service that lets you to block messages to and from your phone to help you avoid unwanted messages.

Add or remove Message Blocking

Only the Primary Account Holder, you can add or remove Message Blocking on My T-Mobile or through the T-Mobile App.

• Messaging Blocking is used to block all messages, not to prevent overages.
• Messages types you can block:
  • Text messages (SMS)
  • Picture messages (MMS)
  • Instant Messages (IM)
  • Email
• The service will block text and picture messages even if you have a messaging feature on your account.
• Learn how to add or remove Message Blocking on your account.

Messages that are not blocked with Message Blocking

• Free messages from third-party providers sent to notify you of purchased content
• Standard rated messages from short codes
• Voicemail notifications
• Wireless Emergency Alerts
• Service notifications
• Email sent to and from your @tmomail.net address
• Instant messages or email on Windows Mobile or BlackBerry devices

Report spam text messages

Spam is unsolicited text messages sent to your mobile phone. It can be a simple text message, a number to call, a link to a website for more information, or a link to a website to download an app.

If you get text message spam, report it to T-Mobile:

1. Forward the message to 7726.
2. You’ll get an automated message that asks you to reply with the 10-digit phone number of the original sender.
3. After you submit the sender's phone number, you'll get confirmation that we've received the spam number.

Block messages from a specific number

To block messages from a specific number, add Family Allowances to your account. Family Allowances lets you to manage allowed numbers, minutes, messages, and downloads for all lines on your account.

Message Blocking Active error message

If you see a Message Blocking Active error when messaging, see Text message troubleshooting.

The T-Mobile app simplifies your mobile life. With it, you can manage your account without lifting a finger—just a thumb!

What you can do with the T-Mobile app

• Upgrade your device
• Check usage
• Pay your bill
• EIP payments
• Make payment arrangements
• Track a device order
• Manage Binge On
• View bill and payment history
• Diagnostic Metrics
• Android app simulators
• iOS app simulators
• and more!

What you need to use it

• A T-Mobile account.
• A T-Mobile branded phone with the latest software:
  • Android devices need to be on Android 6.0 or higher.
  • Apple iPhones need Apple OS 10 or higher. iPads aren't supported at this time. To log in to the app on iOS, you must disable Wi-Fi on your device.

If you're running into problems with this app, check out our troubleshooting tips.

T-Mobile has different types of Prepaid plans to fit your needs. If you're already on a prepaid plan, but you're looking at moving to a postpaid plan, read about switching to a postpaid plan.

Things to know about our prepaid plans

• A credit check is not required, and no deposit is needed to activate service.
• Whenever your account reaches $10 or less, you'll hear your balance every time you place a call. When you have less than 1 minute of talk time remaining on your account, you'll hear warning tones on your phone. Learn how to refill your Prepaid account.
• If your minutes aren't used by the expiration date, they expire and are removed from your account. Keep in mind that remaining talk time is non-refundable. If you're qualified for Data Stash, then your unused 4G LTE data is automatically rolled over into the next month. Learn about Data Stash.
• When purchasing downloaded content for your prepaid device, you'll need to use a personal credit card or debit card when purchasing downloadable content. Please contact your financial institution about any billing concerns related to the specific download. If you need help with the app, please contact the third-party content provider.
• Long-distance call charges:
  • Domestic long distance calls can be made at no additional charge.
  • International call charges vary depending on the country you're calling and the plan you're on. For example, you can save more using Stateside International Talk & Text.

T-Mobile ONE Prepaid

The benefits of T-Mobile ONE are also available if you prefer a prepaid plan.

ONE Prepaid includes:

• Unlimited nationwide talk.
• Unlimited domestic and international messaging (SMS/MMS).
• Unlimited 4G LTE smartphone data.
• Unlimited 3G Smartphone Mobile HotSpot (SMHS).
• Mobile Without Borders – use your phone in Mexico and Canada like you do in the US.
• 200 MB domestic data roaming.
• International roaming and calling is available. Check rates.

For an additional fee, you can add these to ONE Prepaid:

• Stateside International calling: You get unlimited calling to landlines in 200+ countries from the US, Mexico, and Canada, as well as unlimited calling and texting to mobile numbers in many countries from the US, Mexico, and Canada.
• HD video: You get hi-def video for 24 hours with our On Demand HD 24-hour pass (not for mobile hostpot).

See pricing and compare our current prepaid plans. Or, if you're looking for information about our postpaid plans, read about T-Mobile ONE.

Prepaid Essentials

The benefits of T-Mobile Essentials are also available if you prefer a prepaid plan.

Prepaid Essentials includes:

• Unlimited nationwide talk.
• Unlimited domestic and international messaging (SMS/MMS).
• Unlimited 4G LTE smartphone data.
• Unlimited 3G Smartphone Mobile HotSpot (SMHS).
• Call and text in Mexico and Canada like you do in the US, data speeds are limited to 2G.
• 200 MB domestic data roaming.
• International roaming and calling is available. Check rates.

For an additional fee, you can add these to Prepaid Essentials:

• Mobile without Borders: Up to 5GB 4G LTE data speeds while in Canada & Mexico
• Stateside International calling: You get unlimited calling to landlines in 200+ countries from the US, Mexico, and Canada, as well as unlimited calling and texting to mobile numbers in many countries from the US, Mexico, and Canada.

See pricing and compare our current prepaid plans. Or, if you're looking for information about our postpaid plans, read about T-Mobile Essentials.

Simply Prepaid plan

Our current Simply Prepaid plans provide 30 days of service in which you get unlimited talk and text, as well as 4 or 6 GB of 4G LTE data on your smartphone.

Our current Simply Prepaid plans include:

• Choose either 4 GB or 10 GB of 4G LTE data on your smartphone (amount of data depends on your plan).
• Unlimited talk and text.
• Wi-Fi Calling.
• Data Maximizer Provides optimized streaming of detectable video at DVD-quality (480p+) for mobile viewing.
  Note: This doesn't include the additional benefit of streaming with our participating Binge On video streaming services without using high-speed data. You may disable Data Maximizer at any time, but you'll lose Data Maximizer benefits. Not available on certain BlackBerry devices or plans.
• Domestic data roaming: If you travel outside our network coverage, use wireless data from another carrier at no extra charge. International data roaming charges do apply.
• Smartphone Mobile HotSpot (tethering): Share your phone's Internet connection with up to 10 Wi-Fi-enabled devices.
• Music Freedom streaming, which lets you stream as much music as you want on your smartphone from top streaming services, and it doesn't count against your data (except streaming Napster does deduct from high-speed data).
• Visual Voicemail: View all your voicemail messages as a list without having to dial into voicemail.

For an additional fee, you can add these:

• Mobile Without Borders: Lets you use your phone just like you would in the US.
• Stateside International calling: You get unlimited calling to landlines in 200+ countries from the US, Mexico, and Canada, as well as unlimited calling and texting to mobile numbers in many countries from the US, Mexico, and Canada.

Simply Prepaid plans are not eligible for:

• BlackBerry Web
• CallerTunes
• On Demand Data Passes
• SCORE!
• Simple Global

The information above is for our current Simply Prepaid plans. See pricing and compare our current prepaid plans. Or, if you're looking for information about our postpaid plans, read about T-Mobile ONE.

Pay As You Go

Here's a simple way to stay connected: Pay As You Go! This is perfect if you only make or receive a small number of calls or texts each month. The plan includes call waiting and Web Guard.

In August 2014, there was a change in our Pay As You Go plan. If you switch to the current Pay As You Go plan, you won't be able to switch back to the old Pay As You Go–Legacy plan. Here are the differences between the old and current plans:

Pay As You Go is based on a 30-day cycle, regardless of how many days are in each month. Therefore, a new cycle may not necessarily start on the same date each month. To quickly check your remaining account balance, time frame, and other information, see a list of self-service short codes for your prepaid account.

To learn about current offers and additional prepaid services, see pricing and compare our current prepaid plans. Or, if you're looking for information about our postpaid plans, read about T-Mobile ONE.

Pay By the Day

As of January 25, 2015, the Pay By the Day rate plan is no longer offered. If you're currently on the Pay By the Day plan, you can still continue to use it or switch to a different Prepaid plan. With Pay By the Day, you're only charged on days you use your phone. Your plan includes caller ID, call waiting, and Web Guard.

• Daily Rate Plan charge is for a 24-hour period beginning at midnight and ending at 11:59 p.m.
• Data Sync will trigger the rate plan daily charge. We suggest turning off data sync (when available) if you don't want it to trigger the daily rate plan charge.

To learn about current offers and additional prepaid services, see pricing and compare our current prepaid plans. Or, if you're looking for information about our postpaid plans, read about T-Mobile ONE.

Prepaid Mobile Internet

Prepaid Mobile Internet service allows you to use devices such as laptop sticks, tablets, and mobile HotSpot devices to access data with prepaid service.

Prepaid Mobile Internet provides an affordable service for low or occasional use if you're concerned about wanting a credit check. Because this is intended for occasional on-the-go data connections, this service is not recommended as a broadband replacement for home computers.

On Demand and Monthly Data Passes

You can purchase On Demand data passes for various increments, whether it's hours, days, weeks, or months. Or, you can set up a recurring Monthly Data Pass, with data buckets between 2 GB and 22 GB. For more information, read about T-Mobile's Prepaid Mobile Internet plans. Domestic roaming and international roaming (except for Canada and Mexico) are not available with Prepaid Mobile Internet data passes.

To learn about current offers and additional prepaid services, see pricing and compare our current prepaid plans. Or, if you're looking for information about our postpaid plans, read about T-Mobile ONE.

Limited time offers; subject to change. Taxes and fees additional. Capable device and qualifying service required for LTE. Not all features available on all devices. Unlimited talk & text features for direct communications between 2 people.Simply Prepaid and Prepaid Simple Choice North America Monthly Service: Features available until 30th day; if sufficient balance, services automatically renew at expiration. If balance is insufficient to renew for 120 days, account will be suspended for 30 days. If you have a balance, your plan will convert to Pay As You Go for 30-day increments with $3/mo. for 30 voice min./SMS messages. After your balance is depleted, then account is suspended. Pay As You Go: Service available for 30 days after activation/refill/conversion; then account is suspended. If you have a balance, your plan will resume for 30 days with 30 voice min. or SMS messages. After this 30-day period, your account is suspended. If funds available, additional minutes/messages @ $0.10/minute or message. 7-Day Pass Option: Service available for time period provided by pass; for time period, a day is 12:00 a.m. to 11:59 p.m., Pacific Time. Service Changes or Renewals: When you switch between plan options or renew a monthly plan, features or credits associated with your prior plan option will no longer be available, and you are not able to switch back to some plan options. Some plan options will not allow early renewal. General Terms: Sufficient balance required to use services. Domestic use only for Simply Prepaid; U.S./Canada/Mexico use only for Simple Choice North America. Charges apply for international use; add’l usage taxed in some countries. Call forwarding only to U.S. numbers. Partial minutes/megabytes rounded up. Full speeds available up to data allotment, including tethering (Unlimited on-smartphone 4G LTE data option includes 14 GB of tethering); then slowed to up to 2G speeds for balance of service period. Certain uses, e.g., some speed test apps, may count against high-speed data allotment or have speeds reduced after allotment reached. Not for extended international use; you must reside in the U.S. and primary usage must occur on our U.S. network. Service may be terminated or restricted for excessive roaming. Communications with premium-rate numbers not included. Data roaming only available for Simply Prepaid and Prepaid Simple Choice North America monthly plan options of $40/mo or higher. On-network and U.S. roaming data allotments differ; see your selected service for details. Some plan options do not permit use of features after included amounts are depleted. If you transfer your number to another carrier, account will be deactivated and no service will be available. Devices sold for use on T-Mobile prepaid and Prepaid services are to be activated on those services, not transferred for resale, modification, or export. Prepaid Simple Choice North America Mobile Internet Service: Service available for time period and/or usage amount provided by Pass. For time period, a day is 12:00 a.m. to 11:59 p.m., Pacific Time. Usage rounded up to the nearest MB each session. Only one Pass may be active at a time. Account suspended after 365 days of inactivity. Domestic use only for on-demand passes; U.S./Canada/Mexico use only for monthly recurring passes. No U.S. roaming. Data only; does not include voice, messaging or Wi-Fi services. Usage applied first to on demand passes, next to free data, then monthly Mobile Internet allotment. No cash redemption value. Non-refundable. Not responsible if lost or stolen. Binge On: May affect speed of video downloads. Depending on video service, not all streaming may be at DVD quality even with Binge On enabled. When using streaming partners like HBO, Showtime and Starz through other services like Amazon, Apple TV, etc. those services will use your high-speed data on T-Mobile's network. Video streaming from participating services does not count toward full-speed data allotment on our network. Third party content and subscription charges may apply. Some content, e.g. ads, may be excluded. Once full-speed data allotment is reached, all usage slowed to up to 2G speeds until end of bill cycle. Streaming services’ terms and conditions apply. See T-Mobile.com for details. Int’l Text: Qualifying service required for each line. Text messages must originate on our U.S. network or Canada/Mexico; otherwise standard international roaming rates apply. Text messaging applies to mobile phones only. T-Mobile may change included countries at its discretion. See www.T-Mobile.com for lists of countries. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. Customers who use more than 25 GB of data in a bill cycle will have their data usage de-prioritized compared to other customers for that bill cycle at locations and times when competing network demands occur, resulting in relatively slower speeds. See T-Mobile.com/OpenInternet for details. See brochures and Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information.

T-Mobile is providing more options for connectivity to airport Wi-Fi, starting with the LAX airport (in Los Angeles, CA). Using Passpoint technology, supported devices automatically connect to Boingo’s Premium Wi-Fi network.

About Airport Wi-Fi with Boingo

• Using Passpoint, Boingo Wi-Fi Hotspots at the LAX airport are free for all T-Mobile customers with eligible devices. It does not count against high-speed data buckets or kick-back credits.
• Devices capable of Wi-Fi Calling 2.0 can move calls between 4G LTE and Wi-Fi without dropping.
• T-Mobile fully encrypts all voice, text, and picture message traffic over a VPN connection, giving the same security as using the T-Mobile network.
• Like other public Wi-Fi hotspots, it is possible for bad actors to observe and capture data used in browsing or app use sessions.
  • We recommend using only fully encrypted sites (HTTPS).
  • Refrain from transmitting sensitive data while connecting to data through public Wi-Fi hotspots.
  • For more information refer to our Privacy & Security Resources for using Wi-Fi networks.
• Your device may automatically connect to Wi-Fi (if enabled), to enhance the network experience at the airport.

Eligible devices

To check if you can take advantage of this service, your device must support:

• Passpoint:
  • Most devices support this. Follow steps to Enable or disable Passpoint. If the option is there, it's supported!
  • Passpoint is an industry-wide solution that streamlines access to Wi-Fi networks, while delivering peace of mind by using WPA2 security. Passpoint automates that entire process, enabling a seamless connection between Boingo’s Passpoint enabled Wi-Fi network and select T-Mobile devices.
• Wi-Fi 802.11 a/c (5 GHz): Refer to the Devices page, find your device, and find the "Tech Specs" page. Check the "Connectivity" section for this information.

Enable or disable Passpoint

Android

1. Turn on Wi-Fi. Check your device common procedures for instructions.
2. From the device Wi-Fi menu, go to the Advanced or More section (depending on device).
3. Select the Passpoint or Hotspot 2.0 check box to turn on. To turn off, clear the checkbox.

iOS

1. Check the device has iOS 10+ and carrier settings 28.3+.
2. Turn on Wi-Fi. Check your device common procedures for instructions.
   • The Passpoint feature is built into the Wi-Fi setting.
   • If Wi-Fi is on, then so is Passpoint. To disable, turn off Wi-Fi.

Support for Passpoint

If you have any problems with Wi-Fi connectivity at the airport, try to troubleshoot Wi-Fi network troubleshooting.

At T-Mobile, we believe everyone deserves a great smartphone.

That's why we want Smartphone Equality™ for everyone, a program that helps you get the best pricing on our smartphones and other devices, regardless of your credit score. In most cases, this means the lowest down payment available.

How it works

If you pay your T-Mobile bill on time for 12 consecutive months, you'll have access to the best pricing for our smartphones, tablets, and other devices available through T-Mobile. There will be instances where certain devices aren't offered as $0 down. However, as part of this program, you'll still receive the best pricing when upgrading.

A late payment

If we receive a payment that's late, including those made through payment arrangements, the 12-month clock will reset and you'll have to start again. We don't want that to happen any more than you do! We can help you avoid any late payments depending on which plan you're on:

• If you have a postpaid account, we suggest you sign up for AutoPay. (No Credit Check plans are not eligible for AutoPay.)
• If you're on a prepaid plan (such as the Pay in Advance monthly plan), you can set up an auto-refill. Just choose an amount and a date and we'll refill your account automatically each month. Find out how.

Eligibility

You're eligible for our Smartphone Equality program if you're on one of the following plans:

• T-Mobile ONE™
• T-Mobile ONE Voice for No Credit Check
• Simple Choice™
• Simple Choice with No Credit Check
• Pay in Advance monthly
• Simply Prepaid™

Can't remember which plan you're on? Go to My T-Mobile and log in to your account. Your current plan is shown next to the image of your device.

Things you need to know

• If you're on a Pay in Advance (Prepaid) plan or a Simple Choice with No Credit Check plan, you'll be moved to a postpaid monthly plan as well as an Equipment Installment Plan (EIP) to receive the benefits.
• The following prepaid plans are not eligible for the Smartphone Equality program:
  • Pay as You Go
  • Pay By the Day

Looking for a plan that fits your needs? T-Mobile has options – Check out the info below to help you decide what's best for you!

Plans for Phones

Unlimited for all -  find the plan that suits your needs.

During congestion, Essentials customers may notice speeds lower than other customers. Customers using >50GB/mo. on all plans may notice further reduced speeds. Video typically streams at DVD quality (480p). Tethering at max 3G speeds.

T-Mobile ONE Voice

The All-In plan. Get unlimited talk, text and 4G LTE high-speed data with taxes and fees included. Plus, you can upgrade you experience by adding T-Mobile ONE Plus, or T-Mobile ONE Plus International! Learn more!

T-Mobile ONE Military

T-Mobile ONE™ Military gives service members all the benefits of our unlimited plan─that’s unlimited talk, text and 4G LTE high-speed data with taxes and fees included─at a specially discounted price. Get our biggest discount ever for families, with 50% Off family lines. Learn more!

See terms

T-Mobile ONE Unlimited 55+

T-Mobile ONE™ Unlimited 55+ is our sweetest unlimited deal, created especially for customers aged 55 and older. Get up to 2 lines of unlimited talk, text and high-speed data with taxes and fees included for less than T-Mobile ONE (age verification required). Learn more!

T-Mobile Essentials

With T-Mobile Essentials™, you get a straightforward plan option with only the necessities: unlimited talk, text and smartphone data on a great network. Learn more!

Unlimited Talk & Text

Don't need data? Unlimited Talk & Text plan provides unlimited minutes and messages with taxes and fees included. Learn more!

No Credit Check with 10GB High-speed data

Up to 5 lines of unlimited talk, text and data with 10GB of high-speed data for your phone – no credit check required! Taxes and fees not included. Learn more!

T-Mobile ONE Prepaid

The All In experience you want without any strings attached. Get all the talk, text and high-speed data you want. Learn more!

Plans for Tablets & Hotspots

Plans for data-only devices like tablets, laptops and Wi-Fi hotspots.

During congestion, Essentials customers may notice speeds lower than other customers. Customers using >50GB/mo. on all plans may notice further reduced speeds. Video typically streams at DVD quality (480p). Tethering at max 3G speeds.

T-Mobile ONE Tablet

The All-In plan. Get all the high-speed data you need for your tablet with taxes and fees included. Plus, you can upgrade you experience by adding T-Mobile ONE Plus, or T-Mobile ONE Plus International! Learn more!

On all T-Mobile plans, during congestion, the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to prioritization. Video typically streams at DVD quality (480p). Tethering at max 3G speeds.

T-Mobile Essentials

With T-Mobile Essentials™ for Tablets, you get a straightforward plan with unlimited texting, 4G LTE data and more on your Tablet. Learn more!

Simple Choice Mobile Internet

Up to 22 GB of high-speed data for your tablet or hotspot. Simple. Taxes and fees not included. Learn more!

Mobile Internet for Hotspots

Up to 22 GB of high-speed data for your Wi-Fi hotspot to share with connected devices with taxes and fees included. Learn more!

Plans for Wearables

Plans for the devices you wear.

T-Mobile ONE Wearable

The All-In plan. Get all the high-speed data (up to 512 kbps) you need for your T-Mobile wearable device (excluding Apple Watch 3). Taxes and fees included. Learn more!

On all T-Mobile plans, during congestion, the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to prioritization. Video typically streams at DVD quality (480p). Tethering at max 3G speeds.

DIGITS

Use the same phone number as your phone by pairing a DIGITS virtual line with data on your smartwatch or your wearable device (including the Apple Watch 3) with taxes and fee included. Voice plan required. Learn more!

Plans for Other Devices

Check out the list of devices below for specialized plans suited just for them.

LineLink Home Phone Adapter

LineLink allows you to set up a home phone landline by connecting the T-Mobile LineLink Home Phone Adapter to your home router, creating an affordable home phone solution. LineLink Voice over IP (VoIP) plans provide unlimited calling to the US, Mexico & Canada. Learn More!

Nest Secure

Nest Security Pack is a home security system you can manage from your smartphone on the go (using the Nest management app). You can also combine it with other Nest products for a complete connected home experience. Nest devices use the T-Mobile + Nest Aware plan to connect to the web and enable you to control them using your phone. Learn More!

SyncUP DRIVE

SyncUP DRIVE is an all-in-one connected car solution that easily transforms your car into a rolling Wi-Fi hotspot and gives you extensive added vehicle diagnostics, safety, and security features. It uses Simple Choice Mobile Internet or Mobile Internet for hotspot plans with 2GB or more high-speed data (does not work with T-Mobile ONE plans.

Can't find your device above? Not sure what to pick? Check out the T-Mobile App or T-Mobile.com for the latest. You can also visit your local T-Mobile store location or call us at 611 from your T-Mobile phone for assistance.

T-Mobile ONE™ Unlimited 55+ is our sweetest unlimited deal, created especially for customers aged 55 and older. Qualified customers can get T-Mobile ONE with unlimited talk, text and 4G LTE smartphone data along with great T-Mobile ONE benefits at an incredibly discounted price!

What's included with T-Mobile ONE™ Unlimited 55+

T-Mobile ONE™ Unlimited 55+ for your phone includes one or two lines with:

  Unlimited talk, text, & high-speed data on your phone

  Monthly regulatory fees and sales taxes on your service plan included in the price (see in-store materials for specifics in your state)

  Stream unlimited video at DVD-quality, 480p

  Stream unlimited music

  Texting & data (up to 128 kbps) abroad in 140+ countries & destinations

  In-flight texting + 1 hour of Wi-Fi on Gogo®-enabled flights to, from, or within the U.S.

  Unlimited in Mexico & Canada - Talk, text, & up to 5 GB of 4G LTE data

  Mobile hotspot data at max 3G speeds

Amp up T-Mobile ONE™ Unlimited 55+

You can amp up the standard T-Mobile ONE Unlimited 55+ experience by adding T-Mobile ONE Plus to your line for an additional cost. Add ONE Plus to all your talk & text lines and get a discount for your family (plan change to T-Mobile ONE w/ONE Plus Unlimited 55+ required).

Here's what you get with ONE Plus in addition to all your T-Mobile ONE benefits listed above:

  20GB of 4G LTE mobile hotspot in the US

  Unlimited 3G mobile hotspot after 20GB (up to 600 kbps)

  Unlimited HD streaming while in the US (requires activation)

  Unlimited data at 2x speeds in 210+ destinations abroad (up to 256 kbps)

  Unlimited Gogo in-flight Wi-Fi - on Gogo®-enabled flights to, from, or within the U.S.

  Voicemail to Text - Read voicemails on the go

  Name ID - Identify calls from unknown numbers

Additional plan details

• Optional features are available to add on, such as Stateside International Talk, JUMP!, and more.
• If you need data lines T-Mobile ONE™ for Tablets & Wearables and other Mobile Internet lines can be added alongside your voice lines.
• Unlimited HD Video passes can be added to enhance your video streaming.

• Unlimited 55+ is not eligible for Insider Hookup, Netflix On Us, or certain other discounts.

• This plan is not for extended international use; you must reside in the U.S. and primary usage must occur on our network. With Simple Global, standard international speeds are approximately 128Kbps and usage may be taxed in some countries.

Who can get it?

All existing and new T-Mobile postpaid customers who are 55 years of age or older. Proof of age is required. New customers can sign up at their local T-Mobile store with government issued ID and existing customers can sign up by calling 1.800.TMOBILE, or visiting www.t-mobile.com or a local retail store. Unlimited 55+ is not available to T-Mobile For Business customers.

How do I sign up?

To be eligible for this pricing, customers must be at least 55 years old (new customers must show proof of age at time of purchase):

• New customers can go into any T-Mobile store and sign up. Please bring valid government proof of age (i.e. driver’s license, passport) to prove eligibility .
• Existing customers can switch in a T-Mobile store or by calling us at 1-800-TMOBILE. We will validate based on the date of birth we have on record from when you initially set up your account.

FAQs

Why are you doing this?

As with everything we do, we saw something broken in the wireless industry and decided to fix it! The Carriers’ dumbed down phones and patronizing ‘senior’ plans for people aged 55 and older are embarrassing. AT&T’s Senior Nation Plan, gives subscribers just 200 anytime minutes, unlimited AT&T to AT&T minutes and 500 nights & weekends minutes – and zero data. In fact, it’s limited only to basic phones. They assume this group of people don’t regularly use their smartphones or the internet!

We can do better than that – so we are. That’s why we introduced T-Mobile ONE Unlimited 55+.

If I have more than 2 voice lines, can I mix lines with the regular T-Mobile ONE rates?

No. This offer is limited to a maximum of 2 voice lines. If you need more than 2 voice lines T-Mobile ONE will best meet your needs.

Will I be automatically enrolled if I am over 55+?

No. The Un-carrier promise is that only our customers can change what they pay for their plan. You must choose to get T-Mobile ONE Unlimited 55+.

What forms of ID do you accept to prove age? How do you validate age if someone is calling in to Customer Care? 

We accept valid government-issued ID such as driver’s license and passports. For existing customers calling in to Customer Care, we will validate based on the date of birth we have on record from when you initially set up your account.

Do you require BOTH people on the account to be 55+?  Do you require ID check for everyone on the account?

To sign up for T-Mobile ONE Unlimited 55+ only the primary account holder must provide proof of age in store. This offer is limited to a maximum of 2 voice lines and the user of the second line does not need to be present at the time of activation or a change to this plan.

Limited time offer; subject to change. Unlimited 55+ General Terms: Postpaid only. Max 2 voice lines. Participating retail locations (and for existing customers, Care) only. Credit approval, deposit, and $25 SIM starter kit or, in stores & on customer service calls, $20 upgrade support charge may be required. Not eligible for Netflix On Us, Kickback, Insider Hookup or discounts. Not combinable with other accounts or rate plans. Capable device required for some features. U.S. roaming and on-network data allotments differ: includes 200MB roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Not available for hotspots and some other data-first devices. Video streams at up to 1.5Mbps unless you have an HD Day Pass. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Tethering at max 3G. Service may be terminated or restricted for excessive roaming. For the small fraction of customers using >50GB/mo., primary data usage must be on smartphone or tablet. Smartphone and tablet usage is prioritized over Mobile Hotspot Service (tethering) usage, which may result in higher speeds for data used on smartphones and tablets. AutoPay Pricing: Without AutoPay, $5 more/line. May not be reflected on 1st bill. Int’l Roaming: Usage may be taxed in some countries. Calls from Simple Global countries over Wi-Fi are $.20/min. (no charge for Wi-Fi calls to US, Mexico and Canada). Standard speeds approx. 128Kbps. Unlimited high-speed data US only. In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 128kbps.  Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. Device must register on our network before international use. Gogo: on U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card req’d for messaging. Coverage not available in some areas; we are not responsible for our partners’ networks. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. On all T-Mobile plans, during congestion the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. See T-Mobile.com/OpenInternet for details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information.

Now all your T-Mobile numbers are DIGITS™ and you can talk and text using your DIGITS™ on any device you have with you. With DIGITS from T-Mobile, you can make and receive calls and texts from up to five devices. Once you are ready to start using DIGITS, check out the Getting started with DIGITS | T-Mobile Support page.

Important: DIGITS supports 911 but calls & texts to 911 work best from your landline or primary cell phone/number & without using Wi-Fi; always provide your actual location & callback number to 911 operator; callback may be answered by others sharing your DIGITS line. Also, be aware that DIGITS may not receive Wireless Emergency Alerts issued by public agencies. See DIGITS Terms of Use for additional 911 information.

DIGITS App (Free)

Log into the DIGITS App to use your T-Mobile number from any phone or tablet. Access calls, texts, voicemail, and contacts securely with your T-Mobile ID login. Download it free in the App Store or Google Play.

DIGITS Talk & Text

Never juggle two phones again! If you already have a T-Mobile number, but want a second number to use for your business, online selling profile, or online dating, -- good news, a DIGITS Talk & Text line allows you to get a second number, and access both on your same phone. Or, turn your home phone into a DIGITS Talk & Text line, and let it ring on your family’s personal phones.

• Your number is restricted to one call at a time, no matter how many people have access to it.
• If you try to make a call when somebody else is using the line, you'll hear a fast busy signal.

Data with Paired DIGITS

Pair your primary T-Mobile phone number with a wearable, such as the Samsung Gear S3, with unlimited data (512 Kbps) and get all your calls and text on both devices. This plan is great for wearables or for a second extension of your primary phone.

High Speed Data with Paired DIGITS

Pair your primary T-Mobile ONE Taxes and Fees Included voice plan with a second smartphone. With this plan, you can have two phones with the same phone number and have unlimited 4G LTE data on both devices. For a limited time, with your Apple Watch, you can get unlimited high-speed data for the same price as our standard wearable plan.

Non T-Mobile Talk & Text

If you're not a T-Mobile customer yet (why aren't you?), and you want to take advantage of DIGITS, NT (Non T-Mobile) Talk & Text gives you an additional number that you can use on your smartphone with your current carrier.

• This plan doesn't include network or data access.
• T-Mobile ID and an activated T-Mobile SIM card are both required.
• For easiest setup, sign up for a Non T-Mobile Talk & Text line at a T-Mobile store. Find the one closest to you.

Who's eligible

• Open to all US and Puerto Rico postpaid customers, including Simple Choice.
• T-Mobile For Business customers are eligible, including T-Mobile For Business Indirect.
• Customers without T-Mobile accounts can take advantage of the Non T-Mobile Talk & Text.
• Accounts with DIGITS plans are subject to line limits (depending on credit class), including T-Mobile For Business.
• Prepaid customers with a T-Mobile ID can take advantage of the DIGITS App. Additional DIGITS numbers are only available to postpaid customers.

Getting tired of nagging calls? You can block unwanted calls from a specific number. Or, to block unwanted text messages, check out Message Blocking.

Block calls on your phone

Some devices let you block specific numbers from calling you. Here's a few ways to block specific numbers:

• Visit the Devices page, select your device, and look for steps to block calls.
• Visit CTIA's page on Blocking Robocalls for more options to block calls for Android, iOS, Windows, and Blackberry.
• If a subscription service is sending you too many messages, visit the promotion or newsletter's website to opt out or adjust your settings.
• If your phone doesn't offer blocking options, Family Allowances might help. This service let's you block calls and texts from specific numbers. You can manage Family Allowances online through My T-Mobile or from your phone with the My Account app.

Scam protection features

• If you’d like to block calls from likely scammers, you can enable Scam Block or Scam ID.
• Let us know if there's a number that should be added or removed from our scammer list by reporting the scam call.

Scam Block

Block identified Scam likely calls free of charge. This will prevent any future calls from numbers identified as Scam likely Charges will include taxes and fees for customers on tax inclusive rate plans.

Scam ID

Identifies Scam likely calls free of charge enabling you to decide if you want to take the call or not. Please note this does not block the call from coming through. Charges will include taxes and fees for customers on tax inclusive rate plans.

Activate scam protection

MyT-Mobile.com

1. Log in to your MyT-Mobile.com account.
2. Click Profile.
3. Scroll to and select Blocking.
4. Click the toggle switch to turn on/off call blocking for:

• Scam Block
• Scam ID

T-Mobile App

1. Open the T-Mobile App.
2. Tap More.
3. Select Profile settings.
4. Choose Blocking.
5. Tap the toggle switch to turn on/off call blocking for
   • Scam Block
   • Scam ID

Stop telemarketing calls

If you receive unwanted sales calls, add your phone number to the National Do Not Call Registry. It may take up to 31 days for this to take effect. Visit www.donotcall.gov.

If you are already on the National Do Not Call Registry but continue to get sales calls, file a complaint with the FTC.

Change your phone number

You can change your number to stop unwanted phone calls or text messages, but do this as a last last resort. See how to change your phone number to get started.

On Demand Data Passes let you temporarily add high-speed data by the day or week, whenever you need it to supplement your free data or to top-up a recurring data plan.

Why you might add a data pass

You can add a data pass for a number of reasons, including:

• You're experiencing reduced data speeds after reaching your data allotment.
• You're roaming domestically and want additional domestic roaming data.
• You're roaming internationally and you want a higher data speed.

Additional passes can be purchased as needed once a purchased pass expires.

How to add for a postpaid plan

From your My T-Mobile

1. Go to My T-Mobile and log in to your account.
2. Click PLAN tab at the top of the page.
3. Expand (+) the line you wish to add the data pass to.
4. Select Manage Data & Add-Ons under that line.
5. Select the desired data pass from list and select Continue.
6. Select a date for the data pass will start. If you don't select a date, it will start immediately.
7. Click Agree & Submit.

From the T-Mobile App

1. Access the T-Mobile App on your device.
2. Tap ACCOUNT.
3. Tap ADD-ONS next to the Primary Account Holder's line.
4. Scroll down and tap Manage Data & Add-ons.
5. Scroll down and select the check box next to the pass you want to add.
6. Select Continue.
7. Select Change Date to chose a start date for your pass. If you don't select a date, it will start immediately.
8. Click Agree & Submit.

How to add for a Pay As You Go (Prepaid) plan

To purchase a pass on your Pay As You Go plan, call T-Mobile customer service by dialing 611 from your T-Mobile phone, or call 1-877-746-0909. You can get a 1-day pass or a 1-week (7-day) pass. Automated account help and customer service representatives are available 24 hours a day, 7 days a week. For the hearing impaired, TTY service is available by calling 1-877-296-1018, 7 days a week, from 3 a.m.-10 p.m. PT.

How to add for a Prepaid Mobile Internet (MI) plan

Prepaid Mobile Internet (MI) plans provide data service on devices such as laptop sticks, tablets, and mobile hotspots. Use our Connect Me portal to set up and manage your data-only device. For steps, read how to use Connect Me.

Learn about text and picture messaging services.

Text messaging

Text messaging (SMS) is a two-way mobile messaging service that allows you to send and receive short text and email messages on text-capable mobile devices. You can use text messaging with both T-Mobile and non-T-Mobile customers.

Things you should know:

• Messages are limited to 160 characters. If a message exceeds 160 characters, it's automatically converted to a picture message (MMS). See "Picture messaging," below.
• T-Mobile doesn't save or keep copies of text messages.
  • We can't retrieve deleted or missed messages.
  • You can't access your text messages from our website, since we don't keep copies.
  • Some email services allow for text messages to be forwarded to your email, so check with your email provider to see if this is a service they offer.
• Each mobile number has its own email address in this format: your10digitmobilenumber@tmomail.net. Example: 6105551212@tmomail.net
• Having problems with spam? Read Caller ID spoofing and text messaging spam FAQs
• Learn how to block messages.
• Need a special ring tone for a text message? You can find steps to do this in Devices.

Messaging rates

T-Mobile One and Simple Choice offer unlimited text and picture messaging. Older plans may include a monthly allotment of messages (text, picture, video, and IM). You can check your monthly allotment by logging into My T-Mobile and visiting the PLAN section. You can find rates for Pay in Advance (Prepaid) accounts here.

You aren't charged for messages you receive from T-Mobile.

Picture messaging

Picture messaging (MMS) is a service that allows you to send and receive messages with multimedia content, not necessarily just text. Picture messaging lets you send or receive messages containing pictures, video, text, audio, or a combination.

• Because of the larger size, a picture message can sometimes take longer to get to your mobile device than a text message (SMS).
• Videos can only be sent between handsets that support video messaging.
• Go to Devices to learn how to send picture messages, and see if your device supports it.

Messaging rates

T-Mobile One and Simple Choice offer unlimited text and picture messaging. Older plans may include a monthly allotment of messages (text, picture, video, and IM). You can check your monthly allotment by logging into My T-Mobile and visiting the PLAN section.For Pay in Advance (Prepaid) accounts, you can find rates on the Prepaid additional services page.

Wireless Emergency Alerts (WEA) is a public safety notification system that enables authorized agencies to send text-like messages to consumers with capable wireless devices to alert them of emergencies in their area.

For more information, please read about WEA on the FCC website.

Types of alerts

There are three types of messages:

• Presidential Alerts

• Imminent Threats to Life and Property Alerts

• AMBER Alerts

For more information, including a list of capable devices, visit www.t-mobile.com/wea.

How to turn off alerts

For information about turning off alerts:

1. Go to the Devices page and click on your device.
2. Click How tos in the left navigation.
3. Just below that, click Notifications, Pics, & Media.
4. Just below that, click Notifications & ringtones, and follow the instructions for Emergency alerts.

You can't disable alerts issued by the President.

Wireless Emergency Alert FAQs

My neighbor got an alert but I didn't. Why?

• First, make sure your phone supports emergency alerts. For a list of capable devices, visit www.t-mobile.com/wea.
• Second, alerts are geographically targeted, so only those in the threat area will receive the alert.
  Example: If an alert is sent in New York, a customer with a capable device who lives in that area won't receive the alert if they're in Chicago at the time the alert is sent. Similarly, someone with a capable device visiting New York from Chicago when the alert is sent would receive the alert.

I have information on an emergency alert I received. Who do I contact?

You should contact your local public safety department as soon as possible. You can also visit the Federal Communications Commission (FCC) website or the FEMA website to try and locate an alternate point of contact.

How do I report an emergency?

T-Mobile can't generate emergency alerts. If you've come across an emergency situation, please contact your local or national public safety agencies.