Link to update SIM card has incorrect info. in it?
In response to a couple posts I've made, I've been directed to this link as the resource for how to update my SIM card. (Got a new phone and it takes a different size SIM card, so need to transfer my...
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Very frustrated customer left in a continuous loop
I went into a local T-Mobile store yesterday to have my pay-as-you-go plan's line transferred over to my family's plan. So, we transferred it over. Then I was going to upgrade to the iPhone 5s, but...
View ArticleCan I use a Motorola droid razr 4g lte smartphone on t-mobile?
Can't find anything about droid razr phone. Don't know if it can be used with t-mobile.
View ArticleInvalid or missing email
I'm to order a new phone online but I keep getting this error message about my email. It's there in my profile, I tried different computers, and it still won't work. What's the problem?
View ArticleTrying to get Moto G on TMobile Prepaid?
Hey guys - I'm currently on the 100min, unltd. text, untld web plan from T-Mobile for $30 a month, and its' great! However, I want to get a new phone - namely, the Moto G. I'm trying to figure out...
View ArticleHD Voice Problems
I never knew I had HD Voice till yesterday when I could not make ANY calls to anyone because I kept getting a message instead of a connection. The message was "HD Voice not available". So this HD Voice...
View Articleunlocked chinese phone
WHAT LOOKING TO BUY CHINESE UNLOCKED PHONE THE FIREFLY V65 IT HAS 2G NETWORK: GSM 850/900/1800/1900Mhz 3G NETWORK: WCDMA 850/900/1900/2100Mhz WAS WONDERING WOULD IT WORK WITH...
View ArticleI ned to speak to someone who can help my with my issues with my bad service,...
I need help from a supervisor. About my services with tmobile
View ArticlePoor reception at home
I have a Samsug S7562 (Dual Sim android). This phone works fine at my office. But at home (which is an apt in a high rise building in Miami) the reception is very poor with frequent call dropping. Is...
View ArticleNot Registered on Network
I have recently encountered this problem around 2 weeks ago, my phone will not make or receive calls or texts, when I try to call someone it says "not registered on network" and always says...
View ArticleComplaint about activation $30 Walmart plan
To whom it may concern,With this letter, I would like to inform you about a very unpleasant experience I had while activating my purchased T-Mobile $30 plan online via Walmart. Before the Monthly plan,...
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View your account activity
Learn how to view your account activity on My T-Mobile. The My T-Mobile Account Event Log tracks all account changes. Find out more on this page. StepsAccount activity will be added to My T-Mobile in...
View Articlehow come my phone is slower when i turn off wifi
My phone is alwasy slower from when i switch from wifi to 4g i would like for it to go faster and not soo slow
View ArticleUnlock code for Lumia 810
Hi T-Moblie,Last month, my friend in US give a Lumia 810 as a gift. Unfortunatly, it is locked by T-Mobile so that i can not use it in VietNam.So, can you provide to me the unlock code to unlock my...
View Articleunable to sign in on tmobile network on samsung galaxy s4
I have a galaxy s4. I use wifi calling when Im at home. My plan has unlimited web. But when I go out, if there's no wifi it tells me to sign into a network, brings me to the internet but since Im not...
View ArticleBilling changes to premium text message services FAQs
Find answers to commonly asked questions about recent billing changes to premium text message (SMS) services. FAQs Why the change?At T-Mobile, our customers come first. We believe you should be...
View ArticleQuestions about ordering sim card/prepaid service
I've seen that sim cards are currently being offered for free online. Can you order just the sim card and still get it for free or do you have to activate service at the same time? I don't have the...
View ArticleCannot receive or send text messages even with service.
I only get service on my Samsung Galaxy S II Skyrocket in specific places, one of which is not my house. Even though I have service, my texts won't send nor will I receive any. My family does not have...
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