I went into a local T-Mobile store yesterday to have my pay-as-you-go plan's line transferred over to my family's plan. So, we transferred it over. Then I was going to upgrade to the iPhone 5s, but there was a problem with charging my card that involved the wrong billing address. I knew the billing address was correct, so the customer service attendant told me to upgrade online.
I attempted to upgrade online several times, but it would not complete the order, and I got a message on top of the site saying to contact customer service.
So, I contacted customer service, and we tried ordering from there, but there was a problem with the billing's zip code.
I contacted my debit card people, and they told me that there was something wrong on T-Mobile's end, where they authorized about 5 duplicate payments and then unauthorized the payments.
Not to mention the reason I was so adamant on ordering a new phone is because since I transferred over to my family's plan, my current phone does not connect to the T-Mobile service. So, my phone is about useless as I cannot text/call or use my mobile data plan. I have contacted technical support and did everything they told me to, but they cannot figure out the problem. Yes, I have restarted the phone several times. Yes, I have made a connection to the T-Mobile service through mobile services. None of it worked, and my phone is currently out of service.
I am a very frustrated customer right now. My current phone does not work, even though we are currently paying for the service, and I cannot upgrade to a new phone due to glitches on T-Mobile's end.
I would like a solution to the problem and would like to know what is going on. I tried contacting a T-Mobile supervisor while I was on the line with a customer service representative earlier today, but she told me she would call me back tomorrow to try the debit card again. I'm afraid that's not going to work at this point.