Mobile Broadband Service: Pay in Advance
Pay in Advance Mobile Broadband (MBB) service allows you to use devices such as laptop sticks, tablets, and mobile HotSpot devices to access data with prepaid service.Provides an affordable service for...
View ArticleGold Rewards: Pay As You Go
Gold Rewards program is available on Pay As You Go plans. Each time you refill, T-Mobile sends you a text message to let you know how close you are to Gold Rewards status. Refill dollars that are...
View ArticleExpensive International Calls, any suggestions?
I have been shocked with an outrageous bill for several international long distance calls to Latin America, I never realized this company would charge so much per minute. Any suggestions?
View ArticleIphone 4, cannot make/receive calls at home
Hello, I have an iphone 4, bought factory unlocked at apple store, with monthly 4g plan. Got the plan about 7 months ago. Everything was working fine. After about 3-4 months, my phone stopped getting...
View Article"no service" - what's up?
yesterday my phone, showed "no service". Why? I am on auto pay. my ph, 619-757-6868. I can't find a support conversation box on t-mobile.comHow can I get help when my phone won't let me dial out? I...
View ArticleInternet coverage drops at random- why?
Internet coverage on my 4G- capable phone drops at random. I am not driving or moving in any way, it is at random places, home, work, outing at bars etc. when it drops and if I am viewing a web page or...
View ArticleVery Unsatisfied customer
After a 1 hr phone call w/ customer service ( who could barely speak english as always!) I am now finding it worth it to "migrate" to another company. 5 lines, several years, thousands and thousands of...
View ArticleSMS via WiFi calling?
I searched the docs and discussions but couldn't figure out if WiFi Calling allows SMS over WiFi (in an area with no cell reception). Anyone knows? The goal is to receive text messages (alerts,...
View ArticleWhere do I complain for excessive charges
I have excessive charges in my bill and I complained to T Mobile and they do not want to credit them. Where else can I complain to?
View ArticleGlobal Mobile SmartPhone Feature
I am doing quite a bit of traveling this year and Customer Care added the Global Mobile SmartPhone feature to my account for $9.99. It appears to cover all of the lines which is great and I was told...
View ArticleEarly Termination of Contract
I am trying to get out of my T-Mobile contract 1 year ahead of of the end of the contract, I sent in a letter to the NM Contract Customer Relations Department explaining that due to a change in...
View ArticlePayment receipt for Pre Paid No Monthly 4G plans
Can someone tell me has anyone figured out how you get a receipt for a Pre Paid 4G account? I have up re-occuring payments but i can't find a receipt and i have to submit it for work.
View ArticleWill prepaid Monthly4G work on a European iPhone 4 "GSM"?
Hi, I'm visiting CA next week and I was wondering if I will be able to get a Monthly4G SIM and put it on my UK-purchased iPhone 4 ("iPhone 4 GSM"). I know iPhone 4 is not a 4G phone, but any kind of...
View ArticleMy.T-Mobile Account
I have been trying over and over to create a My T-Mobile account so I can manage the Web Guard and it's insane need to block everything. However, every time I enter my mobile number, it doesnot send me...
View ArticleWhat are data service requirements?
What is a Data Service Requirement and what does it provide?Activations with the new Value No Annual Contract plans (as of March 24, 2013) do not require a data service requirement. Previously, the...
View ArticleValue Plan Migrations & Benefits
Value plans are a great affordable lineup of rates plans from T-Mobile. Now is a great time to experience 4G speeds at an affordable price, with NO contracts and NO overages. All current Postpaid...
View ArticleFAQs for New Rate Plans & Data Features available on March 24, 2013
Q&A For all current plans & offers, check out T-Mobile.com/plans or visit a Retail Store for the new plans and services available to you! For details and information on T-Mobile's new Value...
View ArticleSmartphone Mobile Hotspot
Overview Smartphone Mobile Hotspot service, formerly known as Tethering & Wi-Fi Sharing, is a great way to use your smartphone’s fast data connection with your laptop or other Wi-Fi enabled...
View ArticleAdd-A-Line (AAL)
T-Mobile offers Add-A-Line (AAL) service to customers that have an existing account and interested in adding one or more lines to that account. AALs are a great option for you to add additional lines...
View ArticleFree Voice / Text / Data / Roaming Usage Alerts
OverviewUsage alerts are free and provided by T-Mobile to help avoid overage for Voice, Text messaging (SMS), Data, and International roaming.Notifications are sent as a SMS when usage reaches 80% and...
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