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Channel: T-Mobile Support : All Content - Plans & features
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Plans for tourists / Short term stays in the USA?

Hello , i will be travelling to Los Angeles August 16-22 . I was wondering if it was possible to get a prepaid sim card for my phone . I mostly need the phone for navigation as i see some of the site...

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T-Mobile 1-Year contract

I ordered a nexus 5 with what I thought was their new simplified plan (no contract. EIP for the phone) in May. After two months, I no longer wanted the service. I paid off my EIP in full then went to...

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Internatinal activation

How do I activate phone from Japan?Please tell me.Thank you.

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Switching old family plan to simple choice plan

I currently have 3 lines on my old family plan and I want to switch to the simple choice plan with only 2 lines. Is it possible? How should I go about it?

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Live coverage map of expanding 4G service/future upgrades.

I loved the test drive promotion T-Mobile says it is upgrading towers to 4G and expanding service. I would like to see a live map of where service is being upgraded and expanding currently and with...

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Porting Phone Number

I am going to switch from Verizon to Tmobile, and understand that there is a delay from when Verizon when switching it off and when Tmobile turns it on.  I depend on my phone for work, and can't be...

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Swap mini-sim for micro-sim on prepaid $2/day plan

I currently have a regular mini-sim and would like to change it to a micro-sim for use with my Lumia 520.  Can I get my number and balance transferred from one sim to the other? Thanks, Darrel

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Stateside International $15.00 Plan

Hi, I have Simple Choice Family Plan and If I add a StateSide International 15.00 plan. While I am visiting Germany and UK. Does it give me a unlimited  incoming and outgoing call from Germany/UK to...

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Military Discount

I just joined the T Mobile family 3 days ago I was looking for a  military friendly cell phone carrier, the representatives at the location I went to were very nice and professional. I explained very...

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Is the $30 plan eligible for LTE?

Hi. I've been having an extremely hard time getting a consistent answer to this question. The prepaid website lists speeds of "up to 4g" but does not mention LTE. I have looked through countless...

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So dissatisied with T Mobile. I want a way to contact someone other then...

I have had an account with T Mobile for around 8-9 years. The way T Mobile treats their long customers is unacceptable. My problems started with my current phone, windows HTC 8x. I bought it last year...

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Windowsphone 8.1 - when ?

when will T-Mobile release windowsphone 8.1 on their Lumia phones. Seems to be taking an awful long time to release Cortana to their customers. I'm waiting, T-Mobile. Don't make me move to another...

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ETF Reimbursement???

The salesperson at Zen Tmobile handled my paperwork.  I was with Verizon and brought him my "original" Verizon bill.  Since there was a Verizon store next door, he said he would handle it.  He actually...

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"You currently do not have data service" message after activation of new plan

Hi. Please could someone advise me on what to do. This is my first time using T-mobile. I have an unlocked iPhone 5. I bought my $30 unlimited data and text with 100 mins talk time (first 5gb data at...

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Text messages over 160 chars truncated with "null"

This has been frustrating me for weeks.  I've searched around and have found plenty of other people with the same issue:Incoming messages truncated with 'null'Text messages truncated with "null""Null"...

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A system in T-mobile

I bought a Tmobile LG G2 on Ebay. I used it for a couple months. My phone suddenly was blocked because the previous owner didn't pay their bills. I realize that T-mobile system will be risky to...

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does a walmart family mobile plan qualify me for the 200 megs free on a tablet

switching from at&t to walmart unlimited talk text and web for $39. want to also buy a tablet from T-Mobile and get 200megs free for life as long as i own the tablet does being on a walmart plan...

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tmomail.net email to text problems

I've done some searching, and I am not the first person to post about this issue, but I can't find a resolution. I'm having very inconsistent results with text messages sent to me via...

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can't accept device payment agreement in chrome

Hi, I was trying to sign up for a new SS phone plan with a gray iPhone5s. Everything was going fine until I got to the following step "Step 2: Sign device payment agreement". The agreement textarea was...

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Easiest/cheapest way to port number?(virgin mobile)

I would like to port my current number (virgin mobile) into T mobile's $40 starter plan. Couple of months ago I tried to port my number to Aio wireless  via their website (with help of a representative...

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