Need assistance ASAP...
My iPhone 5s all of a sudden reads "no service" & when I try to log in to my t-mobile acct a large statement appears that states my # has been "cancelled"...??? No idea why! Have only been with...
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Is it possible to remove hard inquiries on my credit report?
I have been browsing T-Mobile to see how much phone plans might be. I have run credit checks not realizing that it is a hard inquiry. I have at least 3 that I can see. I had no idea these hurt my...
View ArticleHAVEN'T RECEIVED MY REFUND! !!
On February 21 I went in store and bought 2 phones galaxy note 3 and iPhone 5c.On February 22 I went and returned the iPhone 5c.i received part of my refund there at the store and was told that the...
View ArticlePref Android Unlimited vs Pref Smartphone Unlimited
For grandfathered plans, what is the difference between Preferred Android Unlimited Web and Preferred Smartphone Unlimited?
View ArticleQuestion about Family Plan Switch
About switching to a family plan...We have 5 lines to switch on T mobile. Do everyone needs to trade their phone to acquire the Early Termination Fee to the previous carrier? What if one or two of...
View Article$30 plan (100 min/unlimited text+data)
Hi, I am thinking to switch from att to t-mobile for the $30 plan. I have several questions though. 1. I am just wondering if I want this plan, I can simply order from SIM Card details from T-Mobile...
View ArticleUnable to make calls from mobile
Hi, I am unable to make or receive calls in my mobile. I am facing this issue from yesterday and unable to connect to voicemail also.
View ArticleHow to upload pictures?
How can I upload pictures from my old phone to the replacement phone? I am supposed to upload them to MyAlbum.com, but I can not access the instructions. They will not load.
View ArticleCan't switch back to old plans?
I am using the $50 prepaid monthly plan now. I’ll live overseas for the next few months and only be back to U.S. 1-2 weeks per quarter. However, when I tried to switch my plan to pay-by-the-day plan,...
View ArticleFree Stateside international texting?
Hello, I would like to know when free Stateside international texting will be available for prepaid customers?On this page you say late april:Simple Choice International Plans | Unlimited Data &...
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Not receiving short code messages from banks
Team, I recently switched from AT&T to T Mobile ( which is big mistake i did recently). I am using iPhone 5s ( Verizon unlocked). I was getting the short code messages from banks and all other...
View Articlejump issue getting very frustrated
So i am having this jumping from the HTC one to the Samsung galaxy s5. the issue is when i went to purchase the galaxy S5 there was an error with my card so i decided to pay cash but when the...
View ArticleMore related to MLB At Bat
I see that the question has been posed and answered: Is T-Mobile going to again offer MLB At Bat as a free promotional item? The answer is: Not yet, if ever, but keep checking. My question now is: What...
View ArticleETF Denied - Is this a scam?
@I had switched over to TMob in January bringing in 3 lines from ATT and paying EFT on those 3 lines ($175 each). Now after so long, I check the status which says denied. I do not understand? what kind...
View ArticlePortable Hotspot on phone not working?
When I connect to the portable hotspot from my Nexus 5 on my macbook I keep getting taken to the "Mobile Internet Management" page, where I'm asked to either Sign in or Activate. This never happened...
View Article'Stateside International Talk with mobile' gives you 1,000 mobile-to-mobile...
Many of our customers have told us how important it is for them to keep in touch with their friends and family in Mexico. If you're someone who calls Mexico often, or would like to call more often,...
View ArticleActivating free data on iPad
I have a first gen iPad that I am trying to activate as a new customer with the 200mb free data. When I try with wifi turned off it only gives me an option of current customer. Is there something I am...
View ArticleI can't send text messages to short codes
I switched over from Verizon a few weeks ago where short codes were working fine. On my new phone I cannot send or receive short code messages. When I try to send to short codes I get the error....
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Is there a call blocking FEATURE from T-mobile?
Doesn't T-mobile have a call-blocking feature either free or paid ? A CSR mentioned something about "family allowance" feature for $4.99/month. However, when I access my account that doesn't appear...
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