Not sure what's going wrong with my $30 Unlimited Plan...
My current T-Mobile plan is the newer $30 Unlimited Web and Text 4G Prepaid Plan. I don't have any problems with the Unlimited Web, but for whatever reason my total minutes used always matches my total...
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prepaid monthly plan "30 days" definition
Hello, How do you count / define the 30 day period when using prepaid monthly plan? For example, if I activate it and start using it on May 1st at 2PM, does it end at May 31st at 2PM (thus full 30 x 24...
View ArticleFamily allowance time periods are nonsensical
Why in the world are there designated time periods for family allowances in the first place? Why can't I pick my own time periods? If you have the basic the capability for us to restrict our...
View ArticleThe insurance for the phone is worthless
My wife's HTC Sensation 4G no longer works. We've had it for over 2 years, and we've been paying $9/month for insurance for it since we bought it. I went to file a claim on it tonight, only to find out...
View ArticleJUMP! Upgrade Nightmare
I tell this story to see if I can't get some attention from someone that can resolve this situation and to let others, who might be interested in the JUMP! program, know that this program has some...
View ArticleJump And how Many Times
Im currently up for Jump a month from now and i want to get the s5, if i get the s5 in a month, could i get another phone in august or do i have to wait a whole 6 months to jump again or is it just...
View ArticleUpgrading phone with two year agreement plan (EIP paid full)
When I found out I only need to pay the last $20 of my EIP, I immediately paid for it in advance. Now that my phone is fully paid, can I upgrade my phone even when my 2-year agreement isn't going to...
View Articleswitching from payasyougo to walmart plan
I have a a pay as you go plan on my own phone . I want to move to $30/3GB/100 mins plan but want to keep my number. How do I do that? I have a SIM starter kit and another phone.?
View ArticleI want to switch from simple choice to $50 prepaid using same phone and SIM
How can i do this online? i have no cell coverage at my home, so cant call support.
View ArticleI became a Jump customer last November, so what applies to me?
I became a Jump customer last November, so what applies to me?
View ArticlePitfalls of transferring to T-mobile
Although I am not one of those people, I would imagine most people have a relatively easier and/or head-ache free experience when transferring over their service from their previous provider to...
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Simple Choice Plan New vs. Existing
When I go the change plan option in my account, it gives me the option to change to a simple choice plan for $80/month for my two lines for unlimited talk/text. Right now I have the Classic 1000 for 2...
View Articlewhy can't we access the web?
I have a question regarding the data plan on 2 of my lines. If it shows unlimited data plan why can't we access the web?
View Articleplease help
right now some guy has my phone and it is not registered on my tmobile or whatever it is... please help. i need to deactivate my account, and the only way the site says is via my tmobile account, which...
View ArticleWhat is my recourse with Tmo not honoring my Jump contract.
I have 3 phones on the jump program, one started in August, the other 2 started in October. I have been eligible for upgrade for over a month now, went to preorder the S5 a few days ago online like...
View Articleneed help
i got the optimus f6 than got my gf the iphone 5s..on the family plan..she lost that phone and we had it replaced...i took that phone as my own with the number from the optimus and reported the second...
View ArticleCancelling a line
How would I go about cancelling one of the lines off my plan and is there a service charge ?
View Articleservice map shows service partner coverage but doesn't work
Two years in a row I've gone to the Kent CT area for vacation. Two years in a row T-Mobile shows "Partner" coverage for the area. Two years in a row there's no coverage there or in any of the towns...
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SMS shortcode blocks
I am on the $30 prepaid line. I have been trying to receive shortcode text messages but they are not being received. Can you please advise as to whether or not the $30 prepaid plan supports...
View ArticleFamily allowance time periods are nonsensical
Why in the world are there designated time periods for family allowances in the first place? Why can't I pick my own time periods? If you have the basic the capability for us to restrict our...
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