I have 3 phones on the jump program, one started in August, the other 2 started in October. I have been eligible for upgrade for over a month now, went to preorder the S5 a few days ago online like instructed from the website and also in my Jump contract. The first few steps online went great, then went to digitally sign my contract... error, it stated that I need to sign it like is on my contract. I did that, would not go past that page. Refreshed the page after 20 mins of waiting, then lost all info previously entered. So, I tried again, same result. I have called 6 times in the last 4 days trying to resolve the glitch in the tmo matrix. I have had some ridiculous solutions proposed to me, such as just wait it will resolve itself, reboot my computer, and now was told that things have changed and I have to go to a retail location only to do this proposed transaction. I got no notification of any change nor did I approve of any change. I live about a hour and a half from any retail store, so this is unacceptable, I have done a few warranty exchanges, and always held up my end of returning the defective phone in a prompt manner and in the condition I described. Now the S5 is on back order and the jump program and terms I initially signed up for are misconstrued.
↧