Activation and transferring existing number
Hi,I am a 'want to be' T-mobile customer.I have some questions before I enroll. Currently, I am using a straight phone prepaid number. Two days back, I bought a Lumia 925 (T-mobile) from online.The...
View ArticleWalmart unlimited plan problems
I bought the 4g unlimited text,5g of data and 100min talk from Walmart and a new sim card .when the sim card arrived I called t-mobile to to transfer my number then I activated the plan and all I got...
View ArticlePhone.....
I got a phone that uses gsm 900/1800mhz wcdma 2100mhz......will this work with T-mobile????
View ArticleHow to request extended service
I live in a small town and get very good coverage. I also get good coverage in a town 3 miles away. But, I volunteer in a school every day that is halfway between the towns. There is very limited...
View ArticleWi-Fi Calling FAQ confusing
The FAQ states that Wi-Fi calling uses plan minutes, but then goes on to state that Wi-fi Calling use $0.00. How does one interpret this potential mixed message?
View Articlei dont have any credit and im trying to apply for a phone i need to know h
i dont have any credit and im trying to apply for a phone i need to know how that works tmo_brandy
View ArticleRetail stores dont like the 100min/5GB/$30 prepaid
T-Mobile retail stores are not helpful at all in selling the $30/100min prepaid plan. My wife was turned away on Wed from a TMO store when trying to buy it, and told to go to Walmart (which of course...
View ArticleCannot activate 200 MB free data for life on iPad Air
I Have been trying to get it setup for 2 days , called customer service, went to a retail store, nobody can help.@tmo_sondracan you help?
View ArticlePre-Order Galaxy S5
I'd like to pre-order the Galaxy S5 but I'm not sure how to go about doing this. I'm a sub-account with full access, so I can do it all through the web interface, but the web interface only allows me...
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confused w/ plan, upgrade etc
hisorry, this may sound silly but I am completely confused over upgrade options and/orwhat would be the cost for me, final, to get the new Samsung s5 I currently have a S3 and I believe my 2 years...
View Articleconstant texts from EE
I can't stop text offers from EE They come around 20 times a day I tried texting STOP to the number provided I can't report them as spam as they have no number As I am abroad they are costing me loads...
View Articlecomplaint: simple family plan not so simple
Annoyed with t-mobile customer care: who I can complain about extended waiting time to get mine and my family's cell numbers back in use after changing our t-mobile family plan to another t-mobile...
View ArticleChange number for family plan
I recently brought 5 sim card for my 5 lines family plan. But I don't like the number, is there any way I can change the number? Can I replace number in the family plan?
View ArticlePhone Upgrade.....
We currently have the family plan with four lines for $140 per month and all of our phones are payed off, i want to upgrade my phone but the others members of the plan dont want to. My question is can...
View ArticleAssurant Solutions
ok so i broke my iPhone 5 and i want to upgrade to the galaxy s5 when it comes out i have the jump program do i have to pay for the new iPhone 5 first then get the new phone if so how much if not what...
View ArticleCannot change plan
Hello. I've been a member for 3 months now and I would like to tweak my plan. However, I've been trying for a month to change my plan but the message I keep receiving when I click on "Plan" is...
View Article2nd ETF submitted on 2/11 status still says received
I Submitted my first request for ETF reimbursement in January and included all of the documentation and then was denied because they could not locate the ETF amount. Resubmitted AGAIN this time I...
View ArticlePhone Activation
Greetings,... I purchased a T-Mobile phone in 2012 and used it for approx. 1 month. I have since moved to Thailand and my account has been blocked due to non usage. I am returning to the states next...
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Watch out for Tmobile's "no contract" offer
For all those that are thinking of switching to Tmobile's "No Contract" offer -- make sure you think twice. That is the exact reason I switched to Tmobile (because they were offering no contract if you...
View ArticleWhat devices are eligible phones for the trade in and ETF reimbursement offer?
I would like to switch from AT&T but was wondering what phones are "eligible devices"? I have a dumb phone (Samsung Evergreen) and a Samsung Galaxy S3; both of which are in working condition but...
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