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we are trying to switch phones & we are in the jump program ,now what ?

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Trying to switch to the new Galaxy avant they are claiming they are out of stock,& if I'm lucky enought to be there when the new orders  for any one store in town,then i can buy this unit ????? does any one know, if this is T-mobil policy ?we have been W/ T-mobil for over 3 years & they are about to lose a good customer plus friends !


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