Global Plus 15GB provides extra travelling benefits on top of what you're already getting when you have a Magenta or T-Mobile ONE™ plan.

What you get with T-Mobile Global Plus 15GB

You can amp up the standard experience on your device by adding Global Plus 15GB for an additional cost. Here's what you get in addition to everything your Magenta and T-Mobile ONE plan already offers:

• 15GB high-speed data while roaming in Simple Global countries
• 5GB high-speed, international tethering in Simple Global countries
• 5GB high-speed data while roaming in Canada and Mexico
• Unlimited texting and calling at $0.00 per minute in and between 210+ countries and destinations
• Stateside International Talk and Text
• Unlimited 4G LTE Smartphone Mobile Hotspot in the U.S.
• Unlimited HD video streaming (must be activated via T-Mobile app or My T-Mobile) domestic and abroad in 210+ countries and destinations
• Gogo in-flight all flight long (unlimited flights/sessions) Gogo-enabled domestic flights
• Name ID & Voicemail to Text

Cost & additional details

When you add Global Plus 15GB, all these benefits are available on most new or existing Magenta or T-Mobile ONE lines for $50 per month.

• Only lines that include Global Plus 15GB will experience the Global Plus 15GB benefits.
• Individual services – such as Voicemail to Text, Name ID, and Gogo in-flight – cannot be deactivated or removed from this feature.
• If your line has the T-Mobile ONE™ Plus, T-Mobile ONE™ Plus International feature, or PlusUp for Magenta plans, that will need to be removed in order to add Global Plus 15GB.
• To check the countries included, see International Plans | Traveling Abroad without Roaming Fees | T-Mobile. Any countries listing the Simple Global rate of $.25 per minute for calling will be $0.00 with this feature.

How to get Global Plus 15GB

To get Global Plus 15GB, you need to be on a Magenta or T-Mobile ONE plan and then you can Change your services.

• Not yet on a Magenta plan? Learn how to Change your plan.
• New to T-Mobile? You can sign up online at T-Mobile.com, by visiting a retail store, or by calling 1-800-TMOBILE.

Data speed experience: Learn more at Internet Services | T-Mobile’s Broadband Internet Access Services.

Global Plus 15GB General Terms:  Capable device and qualifying postpaid service required. Up to 15GB high-speed data then speeds at max 128kbps. Voice and text features for direct communications between 2 people. Communications with premium-rate (e.g., 900, entertainment, high-rate helpline) numbers not included. Coverage not available in some areas; we are not responsible for our partners’ networks. Additional charges apply in excluded destinations; see www.t-mobile.com for included destinations (subject to change at T-Mobile’s discretion). In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 128 Kbps. Usage taxed in some countries. Not for extended international use; you must reside in the U.S. and primary usage must occur on our U.S. network. Device must register on our U.S. network before international use. Service may be terminated or restricted for excessive roaming. HD Video: Activation required. Video streams in native resolution; some content providers may not stream their services in HD. Tethering: 5GB high-speed data then unlimited at max 3G speeds. Name ID: Enabling blocking may inadvertently block desired calls. Disable any time. Info for some unknown numbers not available. Gogo: Wi-Fi & texting available on Gogo-equipped flights of U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card req’d for SMS/MMS/VVM. Stateside Int’l Talk: Calls must originate on T-Mobile’s U.S. network or in Canada/Mexico. See T-Mobile.com for countries and rates; subject to change at T-Mobile’s discretion.

The T-Mobile app simplifies your mobile life. With it, you can manage your account without lifting a finger—just a thumb!

What you can do with the T-Mobile app

• Upgrade your device
• Check usage
• Pay your bill
• EIP payments
• Make payment arrangements
• Track a device order
• Manage Binge On
• View bill and payment history
• Diagnostic Metrics
• Android app simulators
• iOS app simulators
• and more!

What you need to use it

• A T-Mobile account.
• A T-Mobile branded phone with the latest software:
  • Android devices need to be on Android 6.0 or higher.
  • Apple iPhones need Apple OS 10 or higher. iPads aren't supported at this time. To log in to the app on iOS, you must disable Wi-Fi on your device.

Log in

Log in with T-Mobile ID for the first time

1. On the 'Welcome screen', enter your phone number or email and My T-Mobile password.
2. Tap Log in.
   • If you do not have a T-Mobile ID, tap Get T-Mobile ID.
   • Enter your registration information and tap Next.
   • A text message will be sent to your device, enter the code from the text message and tap Next.
   • Dual SIM with eSIM devices, like the iPhone Xs, will prompt you to log into whichever line you’re currently accessing data with.
3. You will be taken to the Home page of the app.

Log in with T-Mobile ID as a returning user

1. After launching the app the 'Login page' will be display. The login page will include your first name in the 'Welcome' message.
2. Enter your password and tap Log in.
3. You will be taken to the Home page of the app. If you selected a link that launched the app you will be directed to the link’s destination.

Log in with Touch ID

1. On the "Welcome screen" enter your T-Mobile ID password and tap Log in.
2. For first time set up:
   1. You will see a dialog box asking for permission to use your fingerprint, tap Ok.
   2. When the second dialog appears, touch your finger to the fingerprint scanner on the device.

Log in while roaming internationally

You must be connected by Wi-Fi when logging in to the app internationally.

1. On the "Welcome screen" enter your T-Mobile ID password and tap Log in.
2. On the "Account verification: screen, tap Text message or More options (will reveal your Security questions option).
3. Tap Next and a verification code will be texted to your phone.
4. Enter the verification code from the text and tap Next.

Log in with a different T-Mobile ID

If you have a Dual SIM with eSIM device, like the iPhone Xs, you might need the steps below to switch between T-Mobile IDs. Although we recommend you link all your numbers to the same T-Mobile ID so you don’t have switch back and forth.

1. If you're not on the log-in page, tap MORE> Logout.
2. Tap Not [your name]?, enter your T-Mobile ID and password, then tap Log in.

If you're running into problems with this app, check out our troubleshooting tips.

Diagnostic Metrics are information the T-Mobile app collects from your Android device to help identify problems so it can run more smoothly. Learn what is collected and why.

Types of information collected

The Diagnostic Metrics may collect the following from your Android device:

• Device signal strength
• System crashes
• Dropped calls records
• Battery performance
• Application usage

Customer privacy is very important to us. T-Mobile metrics cannot collect private or personal information, such as:

• No content of text messages
• No content of email or voice messages
• No content from customers’ Internet activity
• No content of online searches

Uses of the metrics data

T-Mobile only uses the collected metrics to:

• Identify apps that are using too much memory or processing power, which could drain your battery.
• Return your device to peak performance.
• Recognize when your device has been using a weak network signal.
• Note: Information collected is not used for the marketing of third-party products or services, without explicit customer consent. For more information, please review your applicable Privacy Policy:
  • T-Mobile Privacy Policy
  • Metro by T-Mobile Privacy Policy

Turning metrics collection on or off

You can turn metrics collection on or off from the T-Mobile app.

1. Open the T-Mobile app on your Android device.
   • If you don't have it, you can download it.
   • Apple doesn't use the T-Mobile app for diagnostics.
2. Tap More> App settings> Diagnostics.
3. Tap the Agree box to check or uncheck, then tap Next.
4. Tap Accept or Decline for Issue Assist.
5. Tap Accept or Decline for Personalized offers.

T-Mobile has different types of Prepaid plans to fit your needs. If you're already on a prepaid plan, but you're looking at moving to a postpaid plan, read about switching to a postpaid plan.

Things to know about Simply Prepaid plans

• A credit check is not required, and no deposit is needed to activate service.
• Whenever your account reaches $10 or less, you'll hear your balance every time you place a call. When you have less than 1 minute of talk time remaining on your account, you'll hear warning tones on your phone. Learn how to refill your Prepaid account.
• When purchasing downloaded content, you'll need to use a credit or debit card. Contact your financial institution about any billing concerns related to the specific download. If you need help with an app, contact the third-party content provider.

Simply Prepaid

Our current Simply Prepaid plans provide 30 days of service in which you get unlimited talk and text, plus 4G LTE data on your smartphone.

Simply Prepaid Unlimited plans include:

• Unlimited 4G LTE data on your smartphone.
• Unlimited domestic talk and text.
• Unlimited 3G Smartphone Mobile HotSpot (tethering)
• International calling available at World Class rates
• Wi-Fi Calling.
• Data Maximizer Provides optimized streaming of detectable video at DVD-quality (480p+) for mobile viewing. This doesn't include the additional benefit of streaming with our participating Binge On video streaming services without using high-speed data. You may disable Data Maximizer at any time, but you'll lose Data Maximizer benefits. Not available on certain BlackBerry devices or plans.
• Visual Voicemail: View all your voicemail messages as a list without having to dial into voicemail.

• Mobile Without Borders: Lets you use your phone just like you would in the US while traveling in Canada and Mexico.

Simply Prepaid 10GB plans include:

• 10GB of 4G LTE data on your smartphone.

• Unlimited domestic talk and text.
• Smartphone Mobile HotSpot (tethering): Share your phone's Internet connection with up to 10 Wi-Fi-enabled devices.
• International calling available at World Class rates.
• Wi-Fi Calling.
• Data Maximizer Provides optimized streaming of detectable video at DVD-quality (480p+) for mobile viewing. This doesn't include the additional benefit of streaming with our participating Binge On video streaming services without using high-speed data. You may disable Data Maximizer at any time, but you'll lose Data Maximizer benefits. Not available on certain BlackBerry devices or plans.
• Music Freedom streaming, which lets you stream as much music as you want on your smartphone from top streaming services, and it doesn't count against your data (except streaming Napster does deduct from high-speed data).
• Visual Voicemail: View all your voicemail messages as a list without having to dial into voicemail.

• Mobile Without Borders: Lets you use your phone just like you would in the US while traveling in Canada and Mexico.

For an additional fee, you can add this feature:

• Stateside International calling: You get unlimited calling to landlines in 200+ countries from the US, Mexico, and Canada, as well as unlimited calling and texting to mobile numbers in many countries from the US, Mexico, and Canada.

Simply Prepaid plans are not eligible for:

• CallerTunes

• Simple Global

• Kickback

• Auto-pay discount

The information above is for our current Simply Prepaid plans. See pricing and compare our current prepaid plans.

How to get Simply Prepaid

How do I sign up?

If you are new to T-Mobile, you can sign up onlineor by calling 1-800-TMOBILE. If you already have a T-Mobile Prepaid account, you can log in to your My T-Mobile account or dial 611 to contact Customer Service.

What if I need extra lines?

If you need extra lines, Simply Prepaid plans are eligible for a discount when you add additional lines with the Simply Prepaid plan on the same account. Check out Multi-line discount for Prepaid for more details.

I received a message saying my T-Mobile ONE Domestic Only plan was changing to Simply Prepaid Unlimited. What does this mean?

We recently updated the name of or T-Mobile ONE Prepaid Domestic Only to Simply Prepaid Unlimited. Not to worry, the price and features are exactly the same. We’ll be updating your bill with the new name soon. There is no need to contact us or take any additional action.

To learn about current offers and additional prepaid services, see pricing and compare our current prepaid plans.

Limited time offer; subject to change. Plus taxes and fees. $10 SIM starter kit may be required. Not eligible for AutoPay discount or Kickback. Capable device required for some features. U.S. roaming and on-network data allotments differ; see selected service for details. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Features available until 30th day; if sufficient balance, services automatically renew at expiration. If balance is insufficient to renew all lines on your account for 120 days, all lines will be suspended for 30 days. If you have an account balance, all lines will convert to Pay As You Go for 30 day increments with $3/mo. for 30 voice min./SMS messages. If funds available, additional minutes/messages @ $0.10/minute or message. After your account balance is depleted, then account is suspended. When you switch between plan options or renew a monthly plan, features or credits associated with your prior plan option will no longer be available, and you are not able to switch back to some plan options. Some plan options will not allow early renewal or permit use of features after included amounts are depleted. If you transfer your number to another carrier, account will be deactivated and no service will be available. No cash redemption value. Non-refundable. Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. Video streams at up to 1.5Mbps with Data Maximizer. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. You may deactivate Data Maximizer on some plans (e.g. Simply Prepaid) to allow on-device video to stream at speeds that provide HD video capability (max 1080p); tethering optimized. Some content providers may not stream their services in HD. HD Day Pass available for T-Mobile ONE Prepaid and Simply Prepaid Unlimited; buy and turn on. Capable device required to experience HD resolution. T-Mobile ONE Prepaid & Simply Prepaid Unlimited: Unlimited high-speed data US only. Not available for hotspots and some other data-first devices. On qualifying T-Mobile ONE Prepaid plan, in Canada/Mexico, up to 5GB high-speed data, then unlimited at up to 128kbps. Tethering at max 3G. For the small fraction of customers using more than 50GB per month, primary data usage must be on smartphone or tablet.  Simply Prepaid & Mobile Internet: Domestic use only; additional charges apply for international use, where available. Partial minutes/megabytes rounded up. Full speeds available up to data allotment, including tethering; then slowed to up to 2G speeds for balance of service period. Certain uses, e.g., some speed test apps, may count against high-speed data allotment or have speeds reduced after allotment reached. Mobile Internet provides data only; does not include voice, messaging, or Wi-FI services.  Devices sold for use on T-Mobile prepaid service are to be activated on that service, not transferred for resale, modification, or export. Stateside International Talk/Text: International calling from U.S./Canada/Mexico to landlines in over 70 countries and destinations, plus unlimited calling to mobiles in over 30 countries. Qualifying service required for each line. Calls/texts must originate on T-Mobile’s U.S. network or in Canada/Mexico; otherwise standard international roaming rates apply. Must be direct communication between 2 people; certain numbers not included. See T-Mobile.com for countries and rates. Music Streaming: Qualifying plan required. Licensed music streaming from included services does not count towards 4G LTE data allotment on T-Mobile’s network or in Canada/Mexico; music streamed using Smartphone Mobile HotSpot. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. During congestion, the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. See T-Mobile.com/Open Internet for details.  See Terms and Conditions (including arbitration provision) for additional information. T-Mobile and the magenta color are registered trademarks of Deutsche Telekom AG. ©2019 T-Mobile USA, Inc.

With T-Mobile FamilyWhere® a T-Mobile primary account holder can use the FamilyWhere Android app or the My T-Mobile website to locate any phone on their plan that is on the T-Mobile 4G/LTE network.

About the FamilyWhere service

• The FamilyWhere service includes a 30-day free trial. After the trial ends, there's a monthly subscription for $10 that appears on your bill.
• All phones that can be located by FamilyWhere receive a notification when they are added to the service and a recurring notification as a reminder that they are still a part of the service.
• Android users can also install the FamilyWhere app for free for additional features.

About the FamilyWhere app

• The FamilyWhere app is available for Android only. For other devices, you can manage FamilyWhere via My T-Mobile.
• Let family members check in with you through text message or see where they are on a map in real-time.
• Get text notifications when the people you’re following are visiting new places—and even schedule automatic location checks.
• Access a seven day log of FamilyWhere location history.
• Use any capable device—your phone, tablet, or computer—to quickly and accurately locate phones on your active account. No extra software is required.
• The FamilyWhere app does require that GPS is enabled for tablets.
• The FamilyWhere app isn't supported on smartwatches, or on accounts where content blocking in enabled. Exception: The Timex FamilyConnect smartwatch is compatible.

Signing up

What you need to use it

• An active T-Mobile account. FamilyWhere doesn't track devices on suspended accounts.
• A Primary Account Holder assigned on the account. Only the Primary Account Holder can activate FamilyWhere service and see located devices.
• A T-Mobile data plan.
• By design, FamilyWhere notifications cannot be disabled on a child’s phone. These notifications are required by FCC regulations and by T-Mobile Privacy and Safety policy.

Sign up on your mobile device

1. Open the FamilyWhere app and tap Get Started.
2. Enter a valid email address in the Create your account text box and tap Create Account.
3. Tap the check box next to the person you want to track on the account and tap Locate!

Sign up on My T-Mobile

1. Go to My T-Mobile and log in to your account.
2. Select PROFILE.
3. Select Family Controls and then then select Manage.
4. Review and agree to the Terms of Service.
5. Click Get Started.
6. Complete all information on the Basic Information and Select & Name Phones pages.
7. Click Continue.
8. On the confirmation page, click Sign in and locate.
9. Click T-Mobile FamilyWhere on the Welcome page.

Locate and check-in

Locate a family member

1. Go to My T-Mobile and log in to your account.
2. Select PROFILE.
3. Select Family Controls, and then select Manage.
4. Select a mobile number to locate.

Locate a line after initial sign-in

The app automatically locates all lines on the list of locatable devices upon sign in. To locate a line after initial sign in, click the name of the device at the top of the screen. FamilyWhere will not work if all short codes are blocked on your account or, content blocking is active on your account.

• You can track up to a total of 10 lines on an account.
• Only the approximate location (the nearest cell tower) of iOS (Apple) devices on your account will display in FamilyWhere.
• Tablets are trackable to a location as long as they are associated with a T-Mobile number AND have GPS enabled. However, T-Mobile cannot guarantee location accuracy on these devices.

Access check-in details

1. Open the check-in message that you received.
2. Click the URL included in the text.

Send a check-in message

1. Launch FamilyWhere and click Check In.
2. Enter the recipient and message content.
3. Click Send.

Canceling your subscription

1. Go to My T-Mobile and log in to your account.
2. Select PROFILE.
3. Select Family Control.
4. Select FamilyWhere and then select Access FamilyWhere.
5. Click Settings.
6. Under 'My Settings', select Unsubscribe.
7. Click Unsubscribe from T-Mobile FamilyWhere.
8. Click Unsubscribe.

If you're running into problems with this app, check out our troubleshooting tips.

With T-Mobile ONE™ for Tablets & Wearables, you get unlimited data and more on your favorite connected devices. To see current pricing and add a plan, check out our current optionsT-Mobile.com.

These plans are grandfathered and are no longer for sale.

What's included with T-Mobile ONE™

T-Mobile ONE for your tablet includes:

  Unlimited 4G LTE data on your tablet

  Unlimited texting

  Monthly regulatory fees and sales taxes on your service plan included in the price (see in-store materials for specifics in your state)

  Stream unlimited video at DVD-quality, 480p

  Stream unlimited music

  Texting & data (at up to 128 kbps) abroad in 140+ countries & destinations

  Unlimited texting in Mexico & Canada, plus up to 5GB of 4G LTE data

  Mobile hotspot data at max 3G speeds

T-Mobile ONE for wearables includes:

  Unlimited talk, text, & data (up to 512 kbps)

  Monthly regulatory fees and sales taxes on your service plan included in the price (see in-store materials for specifics in your state)

  Stream unlimited music

  Texting & data (at up to 128 kbps) abroad in 140+ countries & destinations

  Unlimited talk and text in Mexico & Canada, plus up to 5GB of data (up to 512 kbps)

Amp up T-Mobile ONE™ Tablet

You can amp up the standard T-Mobile ONE experience by adding T-Mobile ONE Plus to your line for an additional cost. (Not available for T-Mobile ONE™ Wearable.)

Here's what you get with ONE Plus in addition to all your T-Mobile ONE benefits listed above:

  20GB of 4G LTE mobile hotspot in the US

  Unlimited 3G mobile hotspot after 20GB (up to 600 kbps)

  Unlimited HD streaming while in the US (requires activation)

  Unlimited data at 2x speeds in 210+ destinations abroad (up to 256 kbps)

Additional plan details

• T-Mobile ONE Wearable is only compatible with T-Mobile-sold wearable devices. If you have an Apple Watch 3 wearable, a Data with Paired DIGITS plan is the right plan for you. For a limited time, with your Apple Watch, you can get unlimited high-speed data for the same price as our standard wearable plan.
• Unlimited HD Video passes can be added to enhance your video streaming.

• Not eligible for advantage volume discount, or certain other discounts and credits.

• Maximum of 5 mobile internet (Tablet or Wearable) lines per postpaid account, based on credit class approval.
• T-Mobile ONE Tablet & Wearable available in versions with or without a credit check.
• This plan is not for extended international use; you must reside in the U.S. and primary usage must occur on our network. With Simple Global, standard international speeds are approximately 128Kbps and usage may be taxed in some countries.

How to get T-Mobile ONE™

How do I sign up?

If you are new to T-Mobile, you can sign up onlineonline or by calling 1-800-TMOBILE. If you already have a T-Mobile account, you can use the T-Mobile app on your smartphone, log in to your My T-MobileMy T-Mobile account or dial 611 to contact Customer Service.

What if I need lines with voice service for my phone?

If you need one or more lines for your phone(s), T-Mobile ONE™ and Unlimited Talk & Text Only plans can be added alongside your T-Mobile ONE™ Tablet or Wearable lines. Plus, discounts are available on both T-Mobile ONE™ Tablet and T-Mobile ONE™ Wearable when you also have one or more eligible voice lines on the account.

T-Mobile ONE Mobile Internet Service: Postpaid only. Credit approval, deposit and $25 SIM starter kit or, in stores & on customer service calls, $20 upgrade support charge may be required. AutoPay Pricing: For lines 1-8. Without AutoPay, $5 more/ line. May not be reflected on 1st bill. U.S. roaming and on-network data allotments differ: includes 200 MB roaming. Partial megabytes rounded up. Unlimited high-speed data US only. In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 128kbps. Not for extended international use; you must reside in the U.S. and primary usage must occur on our U.S. network. Service may be terminated or restricted for excessive roaming. Communications with premium-rate numbers not included. Video streaming at up to 1.5Mbps; may affect speed of video downloads. For best performance, leave video streaming applications at default automatic resolution setting. Tethering: Tethering at max 3G speeds.  For the small fraction of customers using >50GB/mo., majority of data usage must be on tablet. Tablet usage is prioritized over tethering usage, which may result in higher speeds for data used on tablet.  See T-Mobile.com/OpenInternet for data management details. Plan not available for hotspots and some other data-first devices. ONE Plus General Terms:  Postpaid only. Qualifying service required.  Capable device & activation required to experience HD. Video streams in native resolution; some content providers may not stream their services in HD. Int’l Service: Coverage not available in some areas; we are not responsible for our partners’ networks. Standard speeds approx. 256 Kbps. Not for extended international use; you must reside in the U.S. and primary usage must occur on our U.S. network. Device must register on our U.S. network before international use. Service may be terminated or restricted for excessive roaming. Tethering: 20GB high-speed data then unlimited at max 3G speeds. Name ID: Capable device req’d; information for some unknown numbers not available. Gogo: Wi-Fi & texting on Gogo-equipped flights of U.S.-based airlines requires a capable smartphone. Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card req’d for SMS/MMS/VVM.  Pricing: Price requires ONE Plus for all lines on 2+ line account. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. On all T-Mobile plans, during congestion the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information.

T-Mobile eSIM is an app that lets Apple iPhones with dual SIM support activate new T-Mobile prepaid service.

No trekking to a store or juggling two different physical SIM cards – adding a line is done from the app, wherever you are.

About the app

The eSIM app was built for travelers coming to the U.S., existing T-Mobile customers who want a secondary pre-paid line, and anyone who wants to take the Un-carrier out for a test drive to try out America’s fastest 4G LTE network.

• The app can only activate a T-Mobile prepaid line.
• For postpaid accounts, check out T-Mobile eSIM.
• Only available for Apple iPhone XS, iPhone XS Max, or iPhone XR running iOS 12.1.1 or later.
• The app requires:
  • You have a data connection, through either Wi-Fi or Cellular.
  • You either purchased the iPhone from T-Mobile, or else you must first SIM unlock it. (Contact the original provider if you need help.)
• There are no fees to activate an iPhone with an eSIM.
• To activate your iPhone eSIM on another wireless provider or manage eSIM settings, see eSIM settings: Apple iPhone on iOS 13.

Activate T-Mobile service

Simulators are available to show these steps!

1. Download and install T-Mobile eSIM app from the Apple App Store.
2. Open the app, and review the welcome screen.
3. Tap Get Started.
4. Enter your email address, and tap Next. (If you already have T-Mobile, you'll need to use a different email address that's not used with a T-Mobile ID.)
5. If prompted, tap Settings and enable Location Services for the app. Set it to While using the App.
6. Enter the address for the primary place you'll use T-Mobile service, usually your home, and tap Next.
7. Make sure your address is correct on the pop-up, and tap Confirm.
8. Choose your prepaid plan, and tap Next. (Tap See plan details for more information on the plans.)
9. Review the Service terms, and tap Accept if you agree.
10. Enter your credit card information (including the CVC/CCC and billing zip code), and tap Next.
11. Review your order to make sure everything looks correct.
12. Enter a new PIN, confirm it, and tap Submit.
13. Wait while we set up your T-Mobile service.
14. On the "Install Cellular Plan" screen, tap Continue to download and install your eSIM profile.
15. Tap Add Cellular Plan.
16. Label your cellular plans for easy identification, and tap Continue.
17. Choose which line you want to use as your default line, and tap Continue.
18. Once that's complete, the screen shows your new phone number and lets you view your receipt.
19. If you want to use a phone number from another provider or from another line, contact us to get this started.

For more instructions on how to set up and use your eSIM line after the activation has completed, please visit https://support.apple.com/en-us/HT209044.

Errors and support

Here are some error messages you may receive using the app and tips to solve them.

With Magenta® for Tablets, you get unlimited data and more on your favorite connected devices. To see current pricing and add a plan, check out our current options T-Mobile.com.

What's included with Magenta®

Magenta® for your tablet includes:

  Unlimited 4G LTE data on your tablet

  Unlimited texting

  Monthly regulatory fees and sales taxes on your service plan included in the price (see in-store materials for specifics in your state)

  Stream unlimited video at DVD-quality, 480p

  Stateside International unlimited texting

  Texting & data (at up to 128 kbps) abroad in 210+ countries & destinations

  Unlimited texting in Mexico & Canada, plus up to 5GB of 4G LTE data

  Mobile hotspot data at max 3G speeds

Magenta® Plus Tablet

You can PlusUp the standard Magenta® experience by adding the Magenta® Plus Tablet plan

Here's what you get with Magenta Plus in addition to all your Magenta benefits listed above:

  20GB or 30GB (whichever you choose) of 4G LTE mobile hotspot in the US

  Unlimited 3G mobile hotspot after 20GB or 30GB (up to 600 kbps)

  Unlimited HD streaming while in the US (requires activation)

  Unlimited data at 2x speeds in 210+ destinations abroad (up to 256 kbps)

Additional plan details

• Receive a $40 discount on the tablet plan when you combine it with a voice plan on your account.
• Unlimited HD Video passes can be added to enhance your video streaming.

• Not eligible for advantage volume discount, or certain other discounts and credits.

• Maximum of 5 mobile internet lines per postpaid account, based on credit class approval.
• This plan is not for extended international use; you must reside in the U.S. and primary usage must occur on our network. With Simple Global, standard international speeds are approximately 128Kbps and usage may be taxed in some countries.

How to get Magenta® Tablet

How do I sign up?

If you are new to T-Mobile, you can sign up by calling 1-800-TMOBILE or visiting a T-Mobile retail store. If you already have a T-Mobile account, dial 611 to contact Customer Service or visit your local retail store.

What if I need a tablet plan with taxes excluded?

We also offer T-Mobile Unlimited tablet plans with the same included features and at the same price as the Magenta plans.

Postpaid only. Credit approval, deposit, $10 SIM card, and, in stores & on customer service calls, $20 assisted or upgrade support charge may be required. AutoPay Pricing: For lines 1-8. Without AutoPay, $5 more/ line. May not be reflected on 1st bill. U.S. roaming and on-network data allotments differ: includes 200 MB roaming. Partial megabytes rounded up. Unlimited high-speed data US only. In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 128kbps. Not for extended international use; you must reside in the U.S. and primary usage must occur on our U.S. network. Service may be terminated or restricted for excessive roaming. Communications with premium-rate numbers not included. Video streaming at up to 1.5Mbps; may affect speed of video downloads. For best performance, leave video streaming applications at default automatic resolution setting. Tethering: Tethering at max 3G speeds. For the small fraction of customers using >50GB/mo., majority of data usage must be on tablet. Tablet usage is prioritized over tethering usage, which may result in higher speeds for data used on tablet. See T-Mobile.com/OpenInternetfor data management details. Plan not available for hotspots and some other data-first devices. Coverage not available in some areas; we are not responsible for our partners’ networks. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. During congestion the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. SeeT-Mobile.com/OpenInternet for details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.comfor additional information.

Magenta® for Wearables, provides unlimited voice, messaging and data service, plus a variety of Un-carrier benefits and a separate number for your wearable device. In most cases, our Data with Paired DIGITS plans will provide the optimal experience for smartwatches and should be used instead. With DIGITS, your smartwatch will have the same number as your primary line for calls and messages so you don’t need a new number and you'll never miss a call.

What's included with Magenta®

Magenta® for your wearable includes:

  Unlimited talk, text, & data (up to 512 kbps)

  Monthly regulatory fees and sales taxes on your service plan included in the price (see in-store materials for specifics in your state)

  Texting & data (at up to 128 kbps) abroad in 210+ countries & destinations

  Unlimited talk and text in Mexico & Canada, plus up to 5GB of data (up to 512 kbps)

Additional plan details

• If you have an Apple Watch Series 3 or above or a Samsung Galaxy Watch, a Data with Paired DIGITS plan is the right plan for you.
• Maximum of 5 mobile internet (Tablet or Wearable) lines per postpaid account, based on credit class approval.
• Not eligible for advantage volume discount, or certain other discounts and credits.
• This plan is not for extended international use; you must reside in the U.S. and primary usage must occur on our network. With Simple Global, standard international speeds are approximately 128Kbps and usage may be taxed in some countries.

How to get Magenta® Wearable

How do I sign up?

If you are new to T-Mobile, you can sign up by calling 1-800-TMOBILE or visiting a retail store. If you already have a T-Mobile account, you can dial 611 to contact Customer Service or visit your local T-Mobile store.

What if I need a wearable plan with taxes excluded?

We also offer a T-Mobile Unlimited wearable plan with the same included features and at the same price as the Magenta plan.

Postpaid only. Credit approval, deposit, $10 SIM card, and, in stores & on customer service calls, $20 assisted or upgrade support charge may be required. Without AutoPay: $5 more per line. AutoPay price may not be reflected on 1st bill; see 2nd bill for adjustment. On-network and U.S. roaming data allotments differ; includes 200 MB domestic roaming. Partial megabytes rounded up. Select companion smartphone and separate qualifying service on each device required. Coverage not available in some areas; we are not responsible for our partners’ networks. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. During congestion the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. See T-Mobile.com/OpenInternet for details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information.

Magenta® Deaf or Hard of Hearing (DHH) / Data Only plans provide unlimited data and messaging services plus Mobile Without Borders to those with smartphones and no need for voice services.

Go to:

What's included with Magenta® DHH

Magenta® DHH for your phone includes:

  Unlimited text & high-speed data on your phone

  Monthly regulatory fees and sales taxes on your service plan included in the price (see in-store materials for specifics in your state)

  Stream unlimited video at DVD-quality, 480p

Stateside International unlimited texting

  Texting & data (up to 128 kbps) abroad in 210+ countries & destinations

  In-flight texting + 1 hour of Wi-Fi on Gogo®-enabled flights to, from, or within the U.S.

  Unlimited text and up to 5GB of 4G LTE data in Mexico & Canada

  Mobile hotspot data at max 3G speeds

Magenta® Plus DHH

You can add to the standard Magenta experience by choosing the Magenta® Plus DHH plan for an additional cost.

Here's what you get with Magenta® Plus in addition to all your benefits listed above:

  20GB or 30GB (whichever you choose) of 4G LTE mobile hotspot in the US

  Unlimited 3G mobile hotspot after 20GB or 30GB (up to 600 kbps)

  Unlimited HD streaming while in the US (requires activation)

  Unlimited data at 2x speeds in 210+ destinations abroad (up to 256 kbps)

  Unlimited Gogo in-flight Wi-Fi - on Gogo®-enabled flights to, from, or within the U.S.

Additional plan details

• Unlimited HD Video passes can be added to enhance your video streaming.

• These plans are voice barred.

• This plan cannot be combined with or added onto an account with a family voice plan.

• Not compatible with Mobile Internet devices (for use with smartphones only).

• This plan is not for extended international use; you must reside in the U.S. and primary usage must occur on our network. With Simple Global, standard international speeds are approximately 128Kbps and usage may be taxed in some countries.

How do I sign up?

If you are new to T-Mobile, you can sign up by calling 1-800-TMOBILE or visiting a T-Mobile retail store. If you already have a T-Mobile account, dial 611 to contact Customer Service or visit your local retail store.

Credit approval, deposit, $10 SIM card, and, in stores & on customer service calls, $20 assisted or upgrade support charge may be required.  U.S. roaming and on-network data allotments differ: includes 200MB roaming. Unlimited high-speed data US only. In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 128kbps. Not available for hotspots and some other data-first devices. Video streams at up to 1.5Mbps. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Netflix: Offer subject to change.  Tethering: 3GB high-speed data then unlimited on our network at max 3G speeds. For the small fraction of customers using >50GB/mo., primary data usage must be on smartphone or tablet. Smartphone usage is prioritized over Mobile Hotspot (tethering) usage, which may result in higher speeds for data used on smartphone.  Int’l Roaming:  Standard speeds approx. 128Kbps without Plus; with Plus approx. 256 Kbps. Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. Device must register on our network before international use. Service may be terminated or restricted for excessive roaming. Coverage not available in some areas; we are not responsible for our partners’ networks.  Gogo: on U.S.-based airlines; valid e911 address, & 1 prior Wi-Fi call w/ current SIM card req’d for messaging

Content Blocking is a free service available to all T-Mobile customers that lets you block chargeable content. Keep in mind that free content isn't blocked, and Content Blocking doesn't work when roaming internationally.

What's blocked

Types of content that is blocked includes:

• Storefront content: Chargeable applications from device storefronts (including in-app purchases), such as the Google Play Store
• Donations: Charitable giving (such as Red Cross) or political donation campaigns. Also referred to as Text-to-Give campaigns.
• Text collect service: Collect calls received from correctional facilities
• Other premium content and service subscriptions: Including CallerTunes, Slacker

Add or remove Content Blocking

You can add or remove this feature through the T-Mobile app or through My T-Mobile.

We serve those who serve us by providing a discount on our signature Magenta plans. If you’re interested in switching to or signing up for a First Responder plan at T-Mobile, check eligibility and learn how to verify your status.

To add a plan and check current pricing, check out Cell Phone Plans | Family Plans | Compare Cell Phone Plans | T-Mobile

How do I get a First Responder plan?

We'll need to verify your First Responder status using the steps in the next section to get a First Responder plan.

• If you are new to T-Mobile, you can call 1-800-TMOBILE or go to your nearest T-Mobile store to activate on Magenta First Responder.
• If you already have a T-Mobile account, you can dial 611 to contact Customer Service to change your plan to Magenta First Responder
• If the First Responder member is not currently the primary account holder, you may need to complete a Change of Responsibility. See Transfer account or line ownership for more information.

General Requirements

• You're a present member, volunteer, or pensioned retiree of an eligible first responder organization.
• You're the immediate family member (spouse, child, or parent) of a first responder who's been killed in the line of duty.
• You have an active T-Mobile account with your name as the Billing Responsible Party (BRP) or Personal Guarantor (PG).
• First responder credentials may only be associated to one T-Mobile account. If you have multiple accounts, you'll need to choose which account you would like to qualify.
• The first responder must be the Primary Account Holder on My T-Mobile in order to verify.
• Complete online verification within 45 days of activation by submitting acceptable documentation matching your first responder organization and status to help us verify your affiliation

Eligibility

If you can answer yes to any of these questions, you may qualify for a Magenta First Responder plan

• Are you a state or local firefighter or volunteer firefighter?
  
• Are you a state or local law enforcement professional?
• Do you have an active EMT certification?
• Are you a paid or volunteer ambulance driver, paramedic, or other emergency medical personnel first on the scene of an accident or natural disaster?
  
• Are you a member of a Search and Rescue organization?
• Do you work for a 911 operations center?
• Are you employed by a state or local first responder agency in a role that supports first responders?

Who's not eligible?

• Federal first responder organizations.
• Hospital personnel.
• Former first responders who are not a pensioned retiree.
• Cadets or Recruits who do not yet have documentation showing their military affiliation.

Verify my first responder status

If you've already signed up for a first responder plan or are interested in adding it, you'll need to verify your status. You will have 45 days from activation to verify your status or your plan will become Magenta or Magenta Plus with no first responder discount which will result in a price increase of up to $20 per line. You will be asked to complete verification yearly.

To verify your first responder status, either visit a T-Mobile retail store and one of our retail experts will walk you through the process, or follow the steps below.*

1. Go to https://promotions.t-mobile.com/FirstResponder
2. Log in by entering your T-Mobile ID and password.
3. Accept the Verification Terms and Privacy Policy.

4. Enter details into the required fields for the first responder. If the name field does not show the first responder’s name and you cannot change it, you'll need to contact us to update the billing-responsible party's name on your account to get this offer.

5. Select your first responder status: Law Enforcement, Firefighter, Emergency Medical Response personnel

6. Verify and Continue.

* If you are the child, parent, or spouse, of a first responder killed in the line of duty, please dial 611 to speak directly with a TEX expert, who will be able to assist with the verification process.

In some cases (including most Business customers), you may be asked to provide additional details to verify your eligibility. If further information is required, we will notify you, and you may need to upload documents confirming your first responder status to complete your verification.

Acceptable Documentation

T-Mobile will accept numerous forms of verification based on organization and status.

• Only one form of ID is required for submission, unless you have a special situation (such as if your name has recently changed).
• Other documents that clearly show your first & last name, valid dates, organization and/or status are also accepted.
• If the name on your document(s) does not match your current legal name (such as Marriage or Name Change) you must submit additional documentation (Change of Name, Marriage Certificate, etc.) with your form, or acquire a new copy of the document with your current name for us to verify your affiliation.
• Any sensitive information such as Social Security Number, should be omitted, covered up, or blacked out when submitting.
• The information provided is used solely for verifying first responder status and is destroyed after verification.
• Acceptable file formats include .bmp, .gif, .jpg, .png, or .pdf.

Document examples

• Volunteer or employee ID card
• Paystub less than 60 days old
• Signed affidavit issued from first responder agency
• Pension certificate
• EMS/EMT Certification

FAQs

Why does the first responder need to be the primary account holder? What if they were killed in the line of duty?

To verify that the First Responder member is on the account, they must be the primary account holder. This also protects them from fraudulent use of their name for the purpose of gaining benefits (a name can only be used once for validation and we wouldn’t want you to miss out on this amazing deal!). In the case of first responders who lost their life in the line of duty, the first responders spouse or family member may verify eligibility, but additional documentation will be necessary to verify status.

What does T-Mobile do with the information I submit to validate my status/validation?

The information provided is used solely for validation of status and is destroyed after validation.

What if I need extra lines for my Tablets or Wearable devices?

If you need data-only lines for other connected devices, standard Magenta for Tablets & Wearables and other Mobile Internet plans are available to add alongside your First Responder voice lines.

.

You can access DIGITS via an app available for Android and iOS, or on the web using a Chrome or Firefox browser.

DIGITS is a T-Mobile-branded app available for Android and iOS devices that can also be accessed by computer through a web client. Access is provided free of charge to all T-Mobile postpaid lines. Although some devices have built in functionality, it is best to download DIGITS app for iOS or DIGITS app for Android to ensure the latest updates!

Access DIGITS

Log in

Add/remove users

Use DIGITS

Use your numbers

When you use DIGITS on devices without built-in DIGITS functionality, SMS/MMS that you send from your device using the native messaging client don't show up in the conversation thread in the DIGITS app or the DIGITS website. If you want to see the full conversation of sent and received messages in all instances of DIGITS, use the downloadable DIGITS app on your primary phone to send your outgoing messages. Android: When you get a call from a verified number, you'll see a "Caller Verified" pop-up screen.

Log out of your T-Mobile ID

With two or more lines on an eligible plan, you can enjoy all your favorite movies and TV shows with Netflix On Us.

Eligible plans & requirements

If you have two or more lines and one of the following taxes and fees included plans, you get a single subscription on your account of Netflix On Us! Check out what Netflix subscription you get with your T-Mobile plan.

Magenta plans

• We cover up to $8.99 towards the Netflix Basic subscription priced at $8.99.
• You can watch on one screen at a time in standard definition and download videos on one phone or tablet.

Magenta Plus & T-Mobile ONE w/ ONE Plus plans

• We cover up to $12.99 towards the Netflix Standard subscription priced at $12.99.
• You can watch on two screens simultaneously in high definition and download videos on two phones or tablets.

T-Mobile ONE plans

• We cover up to $10.99 towards the Netflix Standard subscription priced at $12.99 which means you only pay $2!
• You can watch on two screens simultaneously in high definition and download videos on two phones or tablets.

If your plan isn't listed above, Netflix On Us is not available for your plan. Examples of ineligible plans

Add, set up, or redeem Netflix On Us

Need to set up a new Netflix account? Go to https://www.netflix.com/signup.

Read me first

Before getting started, make sure that:

• You have a T-Mobile ID.
• You're set up with Primary Account Holder permissions on your My T-Mobile profile.
• You have a Netflix account. You can use an existing account or create a new account at https://www.netflix.com/signup. If keeping existing, log out of the Netflix app or website on your device.

Choose an option to add or redeem

Netflix On Us billing

• If eligible, we cover either the Basic or Standard Netflix subscription (depending on your plan) and you have the option to upgrade for an additional cost.
• Netflix On Us includes one Netflix streaming subscription per account.
• T-Mobile acts as the method of payment for your Netflix subscription each month after you opt in to Netflix On Us.
• For existing Netflix customers, it may take one to two Netflix billing cycles for your Netflix billing to transfer to T-Mobile.
• If you remove your Netflix feature from your account, T-Mobile will immediately stop being your Netflix method of payment. You will need to contact Netflix
• You are responsible for paying the difference between what Netflix On Us is included in your plan and the subscription you choose from Netflix.

Getting support

If you're looking for support, you'll need to contact either Netflix or T-Mobile, depending on the type of help you need.

Offer subject to change. Receive Netflix Basic (one-screen, up to $8.99/mo. value) while you maintain two+ qual'g Magenta lines in good standing.  Receive Netflix Standard (two-screen, up to a $12.99/mo. value) while you maintain two+ qual'g Magenta Plus lines in good standing. Netflix account & compatible device required. Value may be applied to different Netflix streaming plans. Not redeemable or refundable for cash; cannot be exchanged for Netflix gift subscriptions. Cancel Netflix anytime. Netflix Terms of Use apply: www.netflix.com/termsofuse.  One offer per T-Mobile account; may take one to two bill cycles. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details.

With T-Mobile FamilyWhere® a T-Mobile primary account holder can use the FamilyWhere Android app or the My T-Mobile website to locate any phone on their plan that is on the T-Mobile 4G/LTE network.

About the FamilyWhere service

• The FamilyWhere service includes a 30-day free trial for new users. After the trial ends, there's a monthly subscription for $10 that appears on your bill.
• All phones that can be located by FamilyWhere receive a notification when they are added to the service and a recurring notification as a reminder that they are still a part of the service.
• Android users can also install the FamilyWhere app for free for additional features.

About the FamilyWhere app

• The FamilyWhere app is available for Android only. For other devices, you can manage FamilyWhere via My T-Mobile> My Account > Profile > Family Controls > FamilyWhere.
• Let family members check in with you through text message or see where they are on a map in real-time.
• Get text or email notifications generated by scheduled automatic location alerts.
• Access a seven day log of FamilyWhere location history.
• Use any capable device—your phone, tablet, or computer—to quickly and accurately locate phones on your active account. No extra software is required.
• The FamilyWhere app does require that GPS is enabled for tablets.
• The FamilyWhere app isn't supported on smartwatches. Exception: The Timex FamilyConnect smartwatch is compatible.

Signing up

What you need to use it

• An active T-Mobile account. FamilyWhere doesn't track devices on suspended accounts.
• A Primary Account Holder assigned on the account. Only the Primary Account Holder can activate FamilyWhere service and see located devices.
• A T-Mobile data plan.
• By design, FamilyWhere notifications cannot be disabled on a child’s phone. These notifications are required by FCC regulations and by T-Mobile Privacy and Safety policy.

Sign up on your mobile device

1. Open the FamilyWhere app and tap Get Started.
2. Enter a valid email address in the Create your account text box and tap Create Account.
3. Tap the check box next to the person you want to track on the account and tap Locate!

Sign up on My T-Mobile

1. Go to My T-Mobile and log in to your account.
2. Select My account.
3. Select Profile.
4. Select Family Controls and then then select FamilyWhere.
5. Click Get Started.
6. Enter the Basic Information.
7. Review and agree to the Terms of Service.
8. Select and name phones to locate.
9. Click Done.

Locate and check-in

Locate a family member

1. Go to My T-Mobile and log in to your account.
2. Select My account.
3. Select Profile.
4. Select Family Controls.
5. Select FamilyWhere.
6. Select a name or mobile number to locate.

Locate a line after initial sign-in

The app automatically locates all lines on the list of locatable devices upon sign in. To locate a line after initial sign in, click the name of the device at the top of the screen. FamilyWhere will not work if all short codes are blocked on your account.

• You can track up to a total of 10 lines on an account.
• Only the approximate location (the nearest cell tower) of iOS (Apple) devices on your account will display in FamilyWhere.
• Tablets are trackable to a location as long as they are associated with a T-Mobile number AND have GPS enabled. However, T-Mobile cannot guarantee location accuracy on these devices.
• All lines on the locatable devices list receive a text message when they become locatable and about once a month another text is sent.

Access check-in details

1. Open the check-in message that you received.
2. Click the URL included in the text.

Send a check-in message

1. Launch FamilyWhere Android app and click Check In.
2. Enter the recipient and message content.
3. Click Send.

Landmarks

A Landmark is an address that is given a name and saved to the list of Landmarks. For example, you could save your child's school address and give it the name School. When you look at the map page, your child's school would then show up on the map as School.

Landmarks are most useful with Schedule Checks. For example, if you create a Landmark at your home address and call it Home, you can then check whether your child arrived Home at a set time on a particular day.

To add a Landmark:

1. Click Landmarks from the menu.
2. Click Create a Landmark.
3. Follow the instructions on the page.

Alerts

Alerts allow you to set a day and time to automatically locate a line. Once you create an Alert, the line is located and you are sent its location by text message or email per your preference. For example, you can set an Alert for 4:00 p.m. every weekday to make sure your child gets home from school safely.

1. Click Alerts in the menu.
2. Click Create An Alert.

Canceling your subscription

1. Go to My T-Mobile and log in to your account.
2. Select My account.
3. Select Profile.
4. Select Family Control.
5. Select FamilyWhere.
6. Click Settings.
7. Under Settings select Unsubscribe from FamilyWhere.
8. Click Unsubscribe.

If you're running into problems with this app, check out our troubleshooting tips.

FAQs

Can T-Mobile FamilyWhere® find a lost or stolen phone?

Yes, if the phone is turned on and in service, you can use T-Mobile FamilyWhere® to find it. Keep in mind that if your lost or stolen phone does not have GPS or if it does have GPS, but is not in clear view of the sky, your location may be reported as a wide area.

Why don't I always get a location?

T-Mobile FamilyWhere® uses GPS and other network technologies to obtain locations. GPS location can be very accurate if the phone can "see" the GPS satellites. If the phone is indoors or in a place where it cannot directly see the GPS satellites, the system automatically uses alternative location technologies. In these cases, you may receive a location with an accuracy of a few hundred yards or more. iOS devices always use these alternate location technologies. When you request a location you will be given the best possible location fix given the conditions.

In some situations, T-Mobile FamilyWhere® will not be able to locate a phone. The most common reasons are:

• The phone that you are trying to locate is deep inside a building or car.
• The phone is surrounded by tall buildings, hills, or trees.
• The phone is powered off.
• The phone's battery has run out.
• The phone is not in T-Mobile network coverage.
• Service on the particular line/number has been terminated or suspended.

In these cases, T-Mobile FamilyWhere® will tell you that the phone was not able to be located.

Do I need a text messaging plan?

A text message plan is not required to use T-Mobile FamilyWhere®. Even if you have text messaging turned off, you can still subscribe and use the service.

FamilyMode is a T-Mobile-branded app for parents to monitor their family's internet on the T-Mobile cellular network and any Wi-Fi connection.

About the FamilyMode app

• Current software versions supported:
  • iOS version is 11.0 or greater
  • Android version is 5.0 or greater
• The app can be used in or out of the home, whether you’re on a Wi-Fi or cellular network.
• The FamilyMode app allows parents to control when and where their family can access the internet.
• The app currently supports English only. There are no plans at this time to add additional languages.
• The app must be installed on the parent line and each family member’s line for the parent to control each device.
• FamilyMode is compatible with Family Allowances and FmailyWhere, but is not compatible with Web Guard.
• Customers will be able to manage the following items:
  • Control data usage (Pause or resume access whenever)
  • Provides real-time location information
  • Filter web content (On mobile device and on Wi-Fi connected devices)
  • See device usage (apps used, websites visited)
  • In-home device management of network connected devices with the optional FamilyMode Home Base.
• Changes to settings in the app may take up to five minutes to take affect, or have the you can restart your device to have them take affect immediately.

Setup FamilyMode

Watch our video tutorial here: How to Set Up T-Mobile FamilyMode: Manage Your Family's Digital Life - YouTube

Setting up for the first time

1. Open the app and press Get Started.
2. Agree to the user agreement.
3. Select Set up parent app.
4. Log in using your T-Mobile ID.
5. Create profiles for each family member.

Adding a new family member

1. In the FamilyMode app, tap the Menu icon in the top-left on the home screen.
2. Tap Add Profile.
3. Enter your family member's name.
4. Add a photo of your family member. Profiles without photos will be shown with their first initial.
5. Set the Filter Level.
6. Set Time Limits.
7. Set BedTime.
8. Assign your family member's devices to your new profile.

The Home screen

From the home screen, you can manage the following options by tapping the Menu button on the top-left corner:

• Home - Takes you back to the home screen.
• Add Profile - Lets you create a new profile for a family member.
• Devices - Shows you every device that’s been added to FamilyMode.
• Settings - Allows you to do the following:

  • Check your T-Mobile ID login or tap Sign out

  • Reset your FamilyMode account data

  • Turn on/off push notifications

  • Set up and enable PIN lock

  • Check Homebase firmware

  • Disable Home Base

  • Remove Home Base

  • Review legal documents

Setting the filter level

1. Select the profile of the family member you'd like to set a filter level for from the home screen.
2. Tap the Filter Level you'd like to set. See below for descriptions of these levels.
   • High - Works for kids 6-12 years old. General platforms like education and kid-safe experiences are available by default while filtering out sites designed for older age groups, like social media.
   • Medium - Crafted for teens 13-17 years old. Most platforms, categories, and apps are available while limiting access to many popular apps or sites that are 18+. Inappropriate categories are filtered and invisible by default.
   • Low - Appropriate for ages 18 years old and up.  Access to nearly all platforms, categories, and apps is available, though explicit and mature content is filtered out by default.
   • None - Designed for profiles that you want FamilyMode to ignore, or just be able to Pause, and set BedTimes/OffTimes for. NOTE: Features such as Filtering, Time Limits, and Usage are not available for profiles set to None.
3. Tap Save.

Setting up the lock code

1. Open the FamilyMode app.
2. From the Home screen, tap Menu> Settings> Lock PIN.
3. Switch the Enable Lock Code toggle to ON (right).
4. Enter a 4-digit code as the code you would like to use, and then re-enter it to verify that you have the right code in place.
5. If your phone is equipped with Apple Touch ID, a new item will appear in the Lock Code management screen. Turn the toggle ON to enable Touch ID to unlock your FamilyMode app.
6. When you launch the FamilyMode app next, you will see one of the following screens, depending on whether Touch ID is enabled:
   • Enter your 4-digit code
   • Touch ID

Disabling and resetting the app lock code

1. From the FamilyMode app's Home screen, tap Menu> Manage> Lock Code.
2. Switch the Enable Lock Code toggle to OFF (left). This will delete the previous lock code that was set.
3. Switch the Enable Lock Code toggle back to ON to set a new lock code using the steps above.

Recovering a lost or forgotten Lock Code

If you lose or forget your Lock Code you will need to remove and reinstall the FamilyMode app on the Parent device. After the reinstall the Lock PIN will be disabled. You should be able to login to the account with your T-Mobile ID and set up the Lock PIN if you want, or you can leave it disabled.

Set restrictions to the app

It is possible for family members to delete the app which will allow them to no longer have access to data, if restrictions are not enabled. In order to set app restrictions to prevent the app from being deleted, follow these steps:

iOS

The parent receives a notification if the VPN is interfered with. To restrict app deletion on iOS 12 follow these steps:

1. Open the Settings app.
2. Tap Screen Time.
3. Tap Content & Privacy Restrictions.
4. Switch Content & Privacy Restrictions to On.
5. Tap iTunes & App Store Purchases.
6. Tap Deleting Apps.
7. Tap Don't Allow.

Android

1. Open the app on the kid’s managed Android device after it has been updated to 2.3.0 (3) or later.
2. On the banner at the bottom of the app with the message Device Admin needs attention choose FIX.
3. On the Device Admin isn’t authorized. pop-up tap OK.
4. On the Prevent FamilyMode from being deleted screen choose Open accessibility settings.
5. On the Accessibility screen choose FamilyMode decision prevention.
6. On the FamilyMode deletion prevention screen choose the Use service switch to turn it On.
7. On the Use FamilyMode deletion prevention pop-up tap OK.
8. On the FamilyMode deletion prevention screen Use service should be highlighted. FamilyMode Deletion Prevention is enabled.
9. Return to the FamilyMode app.

History

To View History

The History section of a family member’s profile displays a list of sites that were visited and even shows you sites that were attempted to be accessed even though they were filtered out.

1. Open the profile of the family member you would like to view History for.
2. Tap the History section.
3. The History page will load, detailing the list of websites visited by the family member, with the most recent websites listed at the top.

Filtered History

The Filtered tab will show the date and time of attempts to access a Filtered site. To always allow a filtered website:

1. Click on the website you want to always allow.
2. Tap Set as Allowed.
3. The site will no longer be filtered and can always be accessed except during Pauses, BedTimes, OffTimes, and when a Time Limit has been reached. In addition, it will now appear under your family member’s profile in the Custom Filter section.

Visited History

The Visited tab displays websites that were opened by devices under your family member’s profile by date and time. To filter a visited website:

1. Click on the website you want to filter.
2. Tap Set as Not Allowed.
3. The site will now be filtered and can no longer be accessed.
4. A toggle for this site will now be present under Custom Filters within the family member’s profile.

Clearing History

The History section of a profile is tied to the profile it is assigned to. Currently the only way to delete this history is to delete the profile. To delete and create a new profile follow these instructions:

1. In the FamilyMode app, navigate to the family member's profile screen.
2. Tap Edit at the top right.
3. Tap Delete Profile.
4. Tap Delete again to confirm.
5. Open the FamilyMode Menu.
6. Tap Add a new Profile and then recreate your profile with a different name.

Manage usage

Set a BedTime

BedTime is one of FamilyMode's signature features. It allows you to set a bedtime in the evening when a family member's devices need to go offline for the night to avoid late night browsing and an awake time for the next morning when online activity may resume.

1. Select the family member that you want to set a BedTime for, and select BedTime from the profile settings.
2. Turn on BedTime by toggling the Enable switch ON (to the right), and then tap on the BedTime to set the BedTime and Awake times for this family member.

Set an OffTime

OffTime makes it easy to schedule times throughout the week when the Internet is unavailable so that kids can play, do homework, or just get some plain old family time in.

1. Open the appropriate family member's profile in the FamilyMode app. The option to set an OffTime is located at the bottom of the profile settings options.
2. Tap OffTime to begin.
3. Tap Add OffTime.
4. Use the Create OffTime screen to set the name, days of the Week and time of day for this OffTime.
5. Once you are finished, tap Done. That will add the OffTime to your family member's OffTimes list.

Setting Time Limits

Time Limits is a powerful feature that allows you to control how much time your family members spend. You can limit by day, platform, or by a particular category of website.

1. Open the profile of the family member you would like to set time limits for.
2. Tap on Time Limits.
3. Tap the toggle to enable Time Limits. The Daily Time Limit option and platforms/categories will appear.
4. Scroll down to find the platform or category you'd like to adjust time limits for.
5. Tap a Platform or Category to change its limits.
6. Scroll up or down on the time dial to change the limit.
7. Make sure to tap Save in the top-right corner when you are finished.

View Usage

With Usage, you can view the duration of all Internet activity by day, week, or month.

1. Open the profile of the family member you would like to view usage for.
2. Tap the Usage section.
3. The Usage page will load, detailing your family member's internet activity for the day.

Pause the internet

FamilyMode gives you the power to pause the whole network, individual family members, or even specific devices. In order to pause a whole wireless network or a device connected to Wi-Fi, you need to have the FamilyMode base station installed on your wireless network.

To Pause the whole network

1. On the Home Screen, tap the Pause button.
2. When prompted, confirm that you would like to pause your internet access.
3. To unpause, tap the Pause button again on the home screen.

To Pause a family member

1. On the Home Screen, tap the family member you want to pause.
2. On their Profile Screen, tap Pause.
3. To unpause the family member, tap the Pause button on their profile again.

To pause a device

1. From the Home Screen, tap the Devices icon at the top right (the icon looks like a laptop and smartphone).
2. Select the device you want to pause from the Devices List to enter the settings screen for that device.
3. Tap Pause on the Device Settings screen.
4. To unpause, tap the Pause button the Device Settings screen again.

Using custom filters

Using custom filters will give you control of what websites can be visited on each device connected to FamilyMode.

Accessing Custom Filters

1. From the Home Screen, select the family member's profile you'd like to manage custom filters for.
2. Select the Filter section from the family member's settings.
3. Tap the Custom Filter button at the bottom of the filter settings.

Setting an always allow a website

1. On the Filter Settings screen, tap Custom Filter on the bottom.
2. Tap Add Website and enter the URL (web address) of the site you’d like to allow.
3. Tap Done.
4. The family member will now be able to access the site no matter the filter level or setting, except during OffTimes, BedTimes, Pauses, and when a Time Limit has been reached.

Filtering out a website

1. Tap the button next to the URL to change it to Not Allowed.
2. The family member will no longer be able to access the site no matter the filter level or setting.

Removing a site from Custom Filters

1. Tap Edit in the top right corner while within the Custom Filters screen.
2. Tap the Delete button beside each website you would like to remove from custom filters.
3. Tap Done to save.

Rewards

Rewards are an easy way to send extra online time, and they expire at midnight, so whatever time you added goes back to normal on the following day. You can send as many Rewards as you’d like throughout the day.

To send a Reward

1. Tap a Profile from the home screen, then tap the star in the top right corner or select Rewards from the feature list.
2. Pick which type of Reward you’d like to send:
   • Extend a Time Limit Today
   • Disable an OffTime Today
   • Late BedTime Tonight
3. Set the Reward based on the existing settings, and press Send to finish.

Reward types

• Pick Extend Time Limit Today to select any existing Time Limit and add additional time to it.
• Pick Disable OffTime Today to clear out an existing OffTime, just for the day.
• Pick Late BedTime Tonight to set a new start time for this evening’s BedTime.

Videos

Use these T-Mobile FamilyMode videos to assist you with the tasks above.

• BedTime - With the BedTime feature parents can set a bedtime for each family member and their devices.
• Filter - With the filter feature you can choose one of four different filter levels for your family.
• History - The History feature is simple and straightforward.
• Location - Remember the Location feature only works for mobile devices that are enabled with FamilyMode and have their location services enabled.
• OffTime - The OffTimes feature is designed to make sure kids can go play outside, get homework done, or finish their chores distraction free.
• Pause - The ability to Pause is one of FamilyMode's coolest features.
• Rewards - The Rewards feature allows parents to grant extra online time with the push of a button.
• Time Limits - Using Time Limits makes limiting time on phones a snap.
• Usage - The Usage feature gives you a view of how you, your kids, and your whole family spend time online.

Related pages

Device Simulators - Android

Device Simulators - iOS

FamilyMode

FamilyMode Home Base

FamilyMode notifications

FamilyMode & DIGITS are incompatible; pausing Internet while using DIGITS could prevent calls from going through, including calls to 911. Qual'g T-Mobile plan, App install on all devices, & iOS/Android device req'd. Filters may not block all content you consider objectionable & may not filter some secured (HTTPS) traffic. Home Base: Compatible WI-FI router req'd. Coverage may not be available in some areas. Location information provided is approximate & may not always be available. Monitored device must be turned on & have location services enabled. Use FamilyMode as intended; App terms apply. See Privacy Policy & Terms and Conditions (including arbitration provision) at T-Mobile.com for additional information. FamilyMode is a trademark of T-Mobile USA, Inc.

User manual

This plan has been improved with the launch of Magenta® Cell Phone Plan | Starting at $40/Mo. | T-Mobile. This document is a historical reference for customers who are still on the older T-Mobile ONE™ plan and have not moved to the new Magenta plan.

What's included with T-Mobile ONE™

T-Mobile ONE for your phone includes:

  Unlimited talk, text, & high-speed data on your phone

  Monthly regulatory fees and sales taxes on your service plan included in the price (see in-store materials for specifics in your state)

  Netflix Standard 2-screen HD plan (we'll cover $10.99 toward the Netflix price of $12.99) with 2+ qualifying lines

  Stream unlimited video at DVD-quality, 480p

  Texting & data (up to 128 kbps) abroad in 210+ countries & destinations

  In-flight texting + 1 hour of Wi-Fi on Gogo®-enabled flights to, from, or within the U.S.

  Unlimited in Mexico & Canada - Talk, text, & up to 5 GB of 4G LTE data

  Mobile hotspot data at max 3G speeds

Amp up T-Mobile ONE™

You can amp up the standard T-Mobile ONE experience by adding T-Mobile ONE Plus to your line for an additional cost. Add ONE Plus to all your talk & text lines and get a discount for your family (plan change to T-Mobile ONE w/ONE Plus Family or Business required).

Here's what you get with ONE Plus in addition to all your T-Mobile ONE benefits listed above:

  20GB of 4G LTE mobile hotspot in the US

  Unlimited 3G mobile hotspot after 20GB (up to 600 kbps)

  Unlimited HD streaming while in the US (requires activation)

  Unlimited data at 2x speeds in 210+ destinations abroad (up to 256 kbps)

  Unlimited Gogo in-flight Wi-Fi - on Gogo®-enabled flights to, from, or within the U.S.

  Voicemail to Text - Read voicemails on the go

  Name ID - Identify calls from unknown numbers

Additional plan details

• A variety of optional add-ons are available, such as device protection, family controls and stateside international calling.
• Unlimited HD Video passes can be added to enhance your video streaming.

• Maximum of 12 talk & text lines per postpaid account and maximum of 5 talk & text lines per No Credit Check account, based on credit class approval.

• Not eligible for advantage volume discount, or certain other discounts and credits.

• This plan is not for extended international use; you must reside in the U.S. and primary usage must occur on our network. With Simple Global, standard international speeds are approximately 128Kbps and usage may be taxed in some countries.

How to get T-Mobile ONE™

How do I sign up?

You can no longer sign up on this plan, as it is no longer available. check out our current options.

What if I need extra lines for my Tablets or Wearable devices?

If you need data-only lines for other connected devices, T-Mobile ONE™ for Tablets & Wearables and other Mobile Internet plans are available to add alongside your voice lines.

What’s the Un-contract Promise?

There’s nothing extra to sign up for, it’s just our promise to you that we won’t jack up your price for unlimited 4G LTE on your smartphone or tablet for as long as you’re a customer in good standing with a Simple Choice plan.

Does the Un-contract cover promotions or other services?

• The price you pay for unlimited 4G LTE on your smartphone or tablet won’t change, but other aspects of your service are subject to change.

• Some promotional rate plans are covered; check out your rate plan promotion for details. Other promotional offers, bill credits and future additional lines are not included. It does not apply to add-on features, non-recurring costs or additional services such as JUMP! or 3^rd party charges.

• To provide the best possible experience we implement network management practices and will continue to do so.

T-Mobile ONE General Terms: Credit approval, deposit, and $25 SIM starter kit or, in stores & on customer service calls, $20 upgrade support charge may be required. Capable device required for some features. U.S. roaming and on-network data allotments differ: includes 200MB roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Unlimited high-speed data US only. In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 128kbps. T-Mobile ONE not available for hotspots and some other data-first devices. Netflix:Starting July 5, T-Mobile ONE customers with the Netflix benefit will see an additional $2/mo. charge due to a Netflix price increase. ONE Plus is not affected. See details and options.Video streams at up to 1.5Mbps. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Tethering at max 3G. Service may be terminated or restricted for excessive roaming. For the small fraction of customers using >50GB/mo., primary data usage must be on smartphone or tablet. Smartphone and tablet usage is prioritized over Mobile Hotspot Service (tethering) usage, which may result in higher speeds for data used on smartphones and tablets. AutoPayPricingfor lines 1-8. Without AutoPay, $5 more/line. May not be reflected on 1st bill. Int’l Roaming: Usage may be taxed in some countries. Calls from Simple Global countries, including over Wi-Fi, are $.250/min. (no charge for Wi-Fi calls to US, Mexico and Canada). Standard speeds approx. 128Kbps without Plus; with Plus approx. 256 Kbps. Gogo: on U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card req’d for messaging. Stateside Int’l Talk: Calls must originate on T-Mobile’s U.S. network or in Canada/Mexico. Rates and included countries vary and may change.

This plan has been improved with the launch of Magenta® Cell Phone Plans for Seniors | Age 55+ Discounts | T-Mobile.This document is a historical reference for customers who are still on the older T-Mobile ONE™ Unlimited 55+ plan and have not moved to the new Magenta plan.

What's included with T-Mobile ONE™ Unlimited 55+

T-Mobile ONE™ Unlimited 55+ for your phone includes one or two lines with:

  Unlimited talk, text, & high-speed data on your phone

  Monthly regulatory fees and sales taxes on your service plan included in the price (see in-store materials for specifics in your state)

  Stream unlimited video at DVD-quality, 480p

  Stream unlimited music

  Texting & data (up to 128 kbps) abroad in 140+ countries & destinations

  In-flight texting + 1 hour of Wi-Fi on Gogo®-enabled flights to, from, or within the U.S.

  Unlimited in Mexico & Canada - Talk, text, & up to 5 GB of 4G LTE data

  Mobile hotspot data at max 3G speeds

Amp up T-Mobile ONE™ Unlimited 55+

You can amp up the standard T-Mobile ONE Unlimited 55+ experience by adding T-Mobile ONE Plus to your line for an additional cost. Add ONE Plus to all your talk & text lines and get a discount for your family (plan change to T-Mobile ONE w/ONE Plus Unlimited 55+ required).

Here's what you get with ONE Plus in addition to all your T-Mobile ONE benefits listed above:

  20GB of 4G LTE mobile hotspot in the US

  Unlimited 3G mobile hotspot after 20GB (up to 600 kbps)

  Unlimited HD streaming while in the US (requires activation)

  Unlimited data at 2x speeds in 210+ destinations abroad (up to 256 kbps)

  Unlimited Gogo in-flight Wi-Fi - on Gogo®-enabled flights to, from, or within the U.S.

  Voicemail to Text - Read voicemails on the go

  Name ID - Identify calls from unknown numbers

Additional plan details

• Optional features are available to add on, such as Stateside International Talk, JUMP!, and more.
• If you need data lines T-Mobile ONE™ for Tablets & Wearables and other Mobile Internet lines can be added alongside your voice lines.
• Unlimited HD Video passes can be added to enhance your video streaming.

• T-Mobile ONE Unlimited 55+ is not eligible for Insider Hookup, Netflix On Us, or certain other discounts.

• This plan is not for extended international use; you must reside in the U.S. and primary usage must occur on our network. With Simple Global, standard international speeds are approximately 128Kbps and usage may be taxed in some countries.

How do I sign up?

You can no longer sign up on this plan, as it is no longer available. check out our current options.

Limited time offer; subject to change. Unlimited 55+ General Terms: Postpaid only. Max 2 voice lines. Participating retail locations (and for existing customers, Care) only. Credit approval, deposit, and $25 SIM starter kit or, in stores & on customer service calls, $20 upgrade support charge may be required. Not eligible for Netflix On Us, Kickback, Insider Hookup or discounts. Not combinable with other accounts or rate plans. Capable device required for some features. U.S. roaming and on-network data allotments differ: includes 200MB roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Not available for hotspots and some other data-first devices. Video streams at up to 1.5Mbps unless you have an HD Day Pass. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Tethering at max 3G. Service may be terminated or restricted for excessive roaming. For the small fraction of customers using >50GB/mo., primary data usage must be on smartphone or tablet. Smartphone and tablet usage is prioritized over Mobile Hotspot Service (tethering) usage, which may result in higher speeds for data used on smartphones and tablets. AutoPay Pricing: Without AutoPay, $5 more/line. May not be reflected on 1st bill. Int’l Roaming: Usage may be taxed in some countries. Calls from Simple Global countries over Wi-Fi are $.20/min. (no charge for Wi-Fi calls to US, Mexico and Canada). Standard speeds approx. 128Kbps. Unlimited high-speed data US only. In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 128kbps.  Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. Device must register on our network before international use. Gogo: on U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card req’d for messaging. Coverage not available in some areas; we are not responsible for our partners’ networks. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. On all T-Mobile plans, during congestion the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. See T-Mobile.com/OpenInternet for details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information.

This plan has been improved with the launch of Magenta® Military Phone Plans | Veteran & Family Discounts | T-Mobile.This document is a historical reference for customers who are still on the older T-Mobile ONE™ Military plan and have not moved to the new Magenta plan.

What's included with T-Mobile ONE Military

Get all the value of T-Mobile ONE and our biggest discount ever for families, with 50% Off* family lines. To add a plan and check current pricing, check out https://www.t-mobile.com/offers/military-phone-plans.

  Unlimited talk, text, & high-speed data on your phone. During congestion, the small fraction of customers using >50GB per month may notice reduced speeds until next bill cycle due to data prioritization.

  Monthly regulatory fees and sales taxes on your service plan included in the price (see in-store materials for specifics in your state)

  Netflix Standard 2-screen plan for $2 (up to $10.99/mo. value) with 2+ qualifying lines

  Stream unlimited video at DVD-quality, 480p

  Stream unlimited music

  Texting & data (up to 128 kbps) abroad in 210+ countries & destinations

  In-flight texting + 1 hour of Wi-Fi on eligible Gogo®-enabled flights to, from, or within the U.S.

  Unlimited in Mexico & Canada - Talk, text, & up to 5 GB of 4G LTE data

  Mobile hotspot data at max 3G speeds

Amp up T-Mobile ONE™ Military

You can amp up the standard T-Mobile ONE experience by adding T-Mobile ONE Plus to your line for an additional cost. Add ONE Plus to all your talk & text lines and get a discount for your family (plan change to T-Mobile ONE w/ONE Plus Military required).

Here's what you get with ONE Plus in addition to all your T-Mobile ONE benefits listed above:

  20GB of 4G LTE mobile hotspot in the US

  Unlimited 3G mobile hotspot after 20GB (up to 600 kbps)

  Unlimited HD streaming while in the US (requires activation)

  Unlimited data at 2x speeds in 210+ destinations abroad (up to 256 kbps)

  Unlimited Gogo in-flight Wi-Fi - on Gogo®-enabled flights to, from, or within the U.S.

  Voicemail to Text - Read voicemails on the go

  Name ID - Identify calls from unknown numbers

Additional plan details

• A variety of optional add-ons are available, such as family controls, stateside international calling, and HD Video passes that can be added to enhance your video streaming.

• Maximum of 12 voice lines per postpaid T-Mobile ONE Military account, based on credit class approval.

• You'll lose any free/discounted add-a-line offers, and the plan is not eligible for Hookup, Advantage Reward Card, aggregate volume discounts, employee discounts, or Business Family Discounts.

• This plan is not for extended international use; you must reside in the U.S. and primary usage must occur on our network. With Simple Global, standard international speeds are approximately 128Kbps and usage may be taxed in some countries. Deployed Active Duty overseas? Let us know and we can help.

How do I get T-Mobile ONE Military?

You can no longer sign up on this plan, as it is no longer available. Check out our current Magenta Military plan here.

Submit U.S. military verification within 45 days at my.t-mobile.com/profile; otherwise your plan will become T-Mobile ONE at an additional cost of up to $20/line per month. Military individual must be account holder & account must maintain valid military line. Limited time offer; subject to change. At participating locations. Credit approval, deposit, and $25 SIM starter kit or, in stores & on customer service calls, $20 upgrade support charge may be required. May not be combined with other promotions/discounts and features; existing customers who switch may lose certain benefits. U.S. roaming and on-network data allotments differ: includes 200MB U.S. roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Unlimited high-speed data US only. In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 128kbps. Not available for hotspots and some other data-first devices. Capable device required for some features. Netflix: Starting July 5, 2019 T-Mobile ONE customers with the Netflix benefit will see an additional $2/mo. charge due to a Netflix price increase. ONE Plus is not affected. See details and options. Video streams at up to 1.5Mbps. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Tethering at max 3G. Smartphone and tablet usage is prioritized over tethering usage, which may result in higher speeds for data used on smartphones and tablets. AutoPay Pricing for lines 1-8. Without AutoPay, $5 more/line. May not be reflected on 1st bill. Int'l Roaming: Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. Device must register on our network before international use. Service may be terminated or restricted for excessive roaming. Usage may be taxed in some countries. Calls from Simple Global countries, including over Wi-Fi, are $.25/min. (no charge for Wi-Fi calls to US, Mexico and Canada). Standard speeds approx. 128Kbps without Plus; with Plus approx. 256 Kbps. Plus: Turn on HD daily. Video streams in native resolution which may not be HD. Gogo: on U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card required for messaging. Coverage not available in some areas; we are not responsible for our partners' networks. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. During congestion, the small fraction of customers using >50GB/month may notice reduced speeds until next bill cycle due to prioritization. For these customers, primary data usage must be on smartphone or tablet. See T-Mobile.com/OpenInternet for data management details.

T-Mobile has different types of Prepaid plans to fit your needs. If you're already on a prepaid plan, but you're looking at moving to a postpaid plan, read about switching to a postpaid plan. This document is a historical reference for customers who are still on the Grandfathered T-Mobile ONE for Prepaid plan.

Things to know about T-Mobile ONE prepaid (Grandfathered) plans

• A credit check is not required, and no deposit is needed to activate service.
• Whenever your account reaches $10 or less, you'll hear your balance every time you place a call. When you have less than 1 minute of talk time remaining on your account, you'll hear warning tones on your phone. Learn how to refill your Prepaid account.
• When purchasing downloaded content, you'll need to use a credit or debit card. Contact your financial institution about any billing concerns related to the specific download. If you need help with an app, contact the third-party content provider.

T-Mobile ONE Prepaid (Grandfathered)

The benefits of T-Mobile ONE are also available if you prefer a prepaid plan.

ONE Prepaid includes:

• Unlimited nationwide talk.
• Unlimited domestic and international messaging (SMS/MMS).
• Unlimited 4G LTE smartphone data.
• Unlimited 3G Smartphone Mobile HotSpot (SMHS).
• Mobile Without Borders – use your phone in Mexico and Canada like you do in the US.
• 200 MB domestic data roaming.
• International roaming and calling is available. Check rates.

For an additional fee, you can add Stateside International calling: You get unlimited calling to landlines in 70+ countries from the US, Mexico, and Canada, as well as unlimited calling and texting to mobile numbers in many countries from the US, Mexico, and Canada.

See pricing and compare our current prepaid plans. Or, if you're looking for information about our postpaid plans, read about T-Mobile ONE.

How to get T-Mobile ONE™ Prepaid (Grandfathered)

How do I sign up?

You can no longer sign up on this plan, as it is no longer available. Check out pricing and compare our prepaid plans.

What if I need extra lines?

If you need extra lines, the T-Mobile ONE Prepaid plan is eligible for a discount when you add additional lines with the T-Mobile ONE plan on the same account. Check out Multi-line discount for Prepaid for more details.

To learn about current offers and additional prepaid services, see pricing and compare our current prepaid plans.

Limited time offer; subject to change. Plus taxes and fees. $10 SIM starter kit may be required per line. Not eligible for AutoPay discount or KickBack. Capable device required for some features. U.S. roaming and on-network data allotments differ: includes 200MB roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Unlimited high-speed data US only. On qualifying T-Mobile ONE Prepaid plan, in Canada/Mexico, up to 5GB high-speed data then unlimited at up to 128kbps. Features available until 30th day; if sufficient balance, services automatically renew at expiration. If balance is insufficient to renew all lines on your account for 120 days, all lines will be suspended for 30 days. If you have an account balance, all lines will convert to Pay As You Go for 30 day increments with $3/mo. for 30 voice min./SMS messages per line. After your account balance is depleted, then account is suspended. When you switch between plan options or renew a monthly plan, features or credits associated with your prior plan option will no longer be available, and you are not able to switch back to some plan options. Some plan options will not allow early renewal or permit use of features after included amounts are depleted. If you transfer your number to another carrier, account will be deactivated and no service will be available. T-Mobile ONE Prepaid not available for hotspots and some other data-first devices. Video streams at up to 1.5Mbps unless you have an HD Day Pass. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Tethering: Tethering at max 3G. For small fraction of customers using over 50 GB per month, primary data usage must be on smartphone or tablet. Smartphone and tablet usage is prioritized over Mobile Hotspot Service (tethering) usage, which may result in higher speeds for data used on smartphones and tablets. Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. No cash redemption value. Non-refundable. Devices sold for use on T-Mobile prepaid service are to be activated on that service, not transferred for resale, modification, or export. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. During congestion, the small fraction of customers using >50GB/mo.  may notice reduced speeds until next bill cycle due to data prioritization. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. See T-Mobile.com/OpenInternet for details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information. T-Mobile and the magenta color are registered trademarks of Deutsche Telekom AG. ©2018 T-Mobile USA, Inc.