This plan has been improved with the launch Magenta® Cell Phone Plans for Seniors | Age 55+ Discounts | T-Mobile.This document is a historical reference for customers who are still on the older T-Mobile ONE™ Unlimited 55+ plan and have not moved to the new Magenta plan.

This plan is grandfathered and no longer available.

What's included with T-Mobile ONE™ Unlimited 55+

T-Mobile ONE™ Unlimited 55+ for your phone includes one or two lines with:

  Unlimited talk, text, & high-speed data on your phone

  Monthly regulatory fees and sales taxes on your service plan included in the price (see in-store materials for specifics in your state)

  Stream unlimited video at DVD-quality, 480p

  Stream unlimited music

  Texting & data (up to 128 kbps) abroad in 140+ countries & destinations

  In-flight texting + 1 hour of Wi-Fi on Gogo®-enabled flights to, from, or within the U.S.

  Unlimited in Mexico & Canada - Talk, text, & up to 5 GB of 4G LTE data

  Mobile hotspot data at max 3G speeds

Amp up T-Mobile ONE™ Unlimited 55+

You can amp up the standard T-Mobile ONE Unlimited 55+ experience by adding T-Mobile ONE Plus to your line for an additional cost. Add ONE Plus to all your talk & text lines and get a discount for your family (plan change to T-Mobile ONE w/ONE Plus Unlimited 55+ required).

Here's what you get with ONE Plus in addition to all your T-Mobile ONE benefits listed above:

  20GB of 4G LTE mobile hotspot in the US

  Unlimited 3G mobile hotspot after 20GB (up to 600 kbps)

  Unlimited HD streaming while in the US (requires activation)

  Unlimited data at 2x speeds in 210+ destinations abroad (up to 256 kbps)

  Unlimited Gogo in-flight Wi-Fi - on Gogo®-enabled flights to, from, or within the U.S.

  Voicemail to Text - Read voicemails on the go

  Name ID - Identify calls from unknown numbers

Additional plan details

• Optional features are available to add on, such as Stateside International Talk, JUMP!, and more.
• If you need data lines T-Mobile ONE™ for Tablets & Wearables and other Mobile Internet lines can be added alongside your voice lines.
• Unlimited HD Video passes can be added to enhance your video streaming.

• T-Mobile ONE Unlimited 55+ is not eligible for Insider Hookup, Netflix On Us, or certain other discounts.

• This plan is not for extended international use; you must reside in the U.S. and primary usage must occur on our network. With Simple Global, standard international speeds are approximately 128Kbps and usage may be taxed in some countries.

How do I sign up?

You can no longer sign up on this plan, as it is no longer available. check out our current options.

Limited time offer; subject to change. Unlimited 55+ General Terms: Postpaid only. Max 2 voice lines. Participating retail locations (and for existing customers, Care) only. Credit approval, deposit, and $25 SIM starter kit or, in stores & on customer service calls, $20 upgrade support charge may be required. Not eligible for Netflix On Us, Kickback, Insider Hookup or discounts. Not combinable with other accounts or rate plans. Capable device required for some features. U.S. roaming and on-network data allotments differ: includes 200MB roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Not available for hotspots and some other data-first devices. Video streams at up to 1.5Mbps unless you have an HD Day Pass. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Tethering at max 3G. Service may be terminated or restricted for excessive roaming. For the small fraction of customers using >50GB/mo., primary data usage must be on smartphone or tablet. Smartphone and tablet usage is prioritized over Mobile Hotspot Service (tethering) usage, which may result in higher speeds for data used on smartphones and tablets. AutoPay Pricing: Without AutoPay, $5 more/line. May not be reflected on 1st bill. Int’l Roaming: Usage may be taxed in some countries. Calls from Simple Global countries over Wi-Fi are $.20/min. (no charge for Wi-Fi calls to US, Mexico and Canada). Standard speeds approx. 128Kbps. Unlimited high-speed data US only. In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 128kbps.  Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. Device must register on our network before international use. Gogo: on U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card req’d for messaging. Coverage not available in some areas; we are not responsible for our partners’ networks. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. On all T-Mobile plans, during congestion the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. See T-Mobile.com/OpenInternet for details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information.

This plan has been improved with the launch of Magenta® Military Phone Plans | Veteran & Family Discounts | T-Mobile.This document is a historical reference for customers who are still on the older T-Mobile ONE™ Military plan and have not moved to the new Magenta plan.

What's included with T-Mobile ONE Military

Get all the value of T-Mobile ONE and our biggest discount ever for families, with 50% Off* family lines. To add a plan and check current pricing, check out https://www.t-mobile.com/offers/military-phone-plans.

  Unlimited talk, text, & high-speed data on your phone. During congestion, the small fraction of customers using >50GB per month may notice reduced speeds until next bill cycle due to data prioritization.

  Monthly regulatory fees and sales taxes on your service plan included in the price (see in-store materials for specifics in your state)

  Netflix Standard 2-screen plan for $2 (up to $10.99/mo. value) with 2+ qualifying lines

  Stream unlimited video at DVD-quality, 480p

  Stream unlimited music

  Texting & data (up to 128 kbps) abroad in 210+ countries & destinations

  In-flight texting + 1 hour of Wi-Fi on eligible Gogo®-enabled flights to, from, or within the U.S.

  Unlimited in Mexico & Canada - Talk, text, & up to 5 GB of 4G LTE data

  Mobile hotspot data at max 3G speeds

Amp up T-Mobile ONE™ Military

You can amp up the standard T-Mobile ONE experience by adding T-Mobile ONE Plus to your line for an additional cost. Add ONE Plus to all your talk & text lines and get a discount for your family (plan change to T-Mobile ONE w/ONE Plus Military required).

Here's what you get with ONE Plus in addition to all your T-Mobile ONE benefits listed above:

  20GB of 4G LTE mobile hotspot in the US

  Unlimited 3G mobile hotspot after 20GB (up to 600 kbps)

  Unlimited HD streaming while in the US (requires activation)

  Unlimited data at 2x speeds in 210+ destinations abroad (up to 256 kbps)

  Unlimited Gogo in-flight Wi-Fi - on Gogo®-enabled flights to, from, or within the U.S.

  Voicemail to Text - Read voicemails on the go

  Name ID - Identify calls from unknown numbers

Additional plan details

• A variety of optional add-ons are available, such as family controls, stateside international calling, and HD Video passes that can be added to enhance your video streaming.

• Maximum of 12 voice lines per postpaid T-Mobile ONE Military account, based on credit class approval.

• You'll lose any free/discounted add-a-line offers, and the plan is not eligible for Hookup, Advantage Reward Card, aggregate volume discounts, employee discounts, or Business Family Discounts.

• This plan is not for extended international use; you must reside in the U.S. and primary usage must occur on our network. With Simple Global, standard international speeds are approximately 128Kbps and usage may be taxed in some countries. Deployed Active Duty overseas? Let us know and we can help.

How do I get T-Mobile ONE Military?

You can no longer sign up on this plan, as it is no longer available. Check out our current Magenta Military plan here.

Submit U.S. military verification within 45 days at my.t-mobile.com/profile; otherwise your plan will become T-Mobile ONE at an additional cost of up to $20/line per month. Military individual must be account holder & account must maintain valid military line. Limited time offer; subject to change. At participating locations. Credit approval, deposit, and $25 SIM starter kit or, in stores & on customer service calls, $20 upgrade support charge may be required. May not be combined with other promotions/discounts and features; existing customers who switch may lose certain benefits. U.S. roaming and on-network data allotments differ: includes 200MB U.S. roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Unlimited high-speed data US only. In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 128kbps. Not available for hotspots and some other data-first devices. Capable device required for some features. Netflix: Starting July 5, 2019 T-Mobile ONE customers with the Netflix benefit will see an additional $2/mo. charge due to a Netflix price increase. ONE Plus is not affected. See details and options. Video streams at up to 1.5Mbps. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Tethering at max 3G. Smartphone and tablet usage is prioritized over tethering usage, which may result in higher speeds for data used on smartphones and tablets. AutoPay Pricing for lines 1-8. Without AutoPay, $5 more/line. May not be reflected on 1st bill. Int'l Roaming: Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. Device must register on our network before international use. Service may be terminated or restricted for excessive roaming. Usage may be taxed in some countries. Calls from Simple Global countries, including over Wi-Fi, are $.25/min. (no charge for Wi-Fi calls to US, Mexico and Canada). Standard speeds approx. 128Kbps without Plus; with Plus approx. 256 Kbps. Plus: Turn on HD daily. Video streams in native resolution which may not be HD. Gogo: on U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card required for messaging. Coverage not available in some areas; we are not responsible for our partners' networks. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. During congestion, the small fraction of customers using >50GB/month may notice reduced speeds until next bill cycle due to prioritization. For these customers, primary data usage must be on smartphone or tablet. See T-Mobile.com/OpenInternet for data management details.

This plan has been improved with the launch of Magenta® Cell Phone Plan | Starting at $40/Mo. | T-Mobile.This document is a historical reference for customers who are still on the older T-Mobile ONE™ plan and have not moved to the new Magenta plan.

What's included with T-Mobile ONE™

T-Mobile ONE for your phone includes:

  Unlimited talk, text, & high-speed data on your phone

  Monthly regulatory fees and sales taxes on your service plan included in the price (see in-store materials for specifics in your state)

  Netflix Standard 2-screen HD plan (we'll cover $10.99 toward the Netflix price of $12.99) with 2+ qualifying lines

  Stream unlimited video at DVD-quality, 480p

  Texting & data (up to 128 kbps) abroad in 210+ countries & destinations

  In-flight texting + 1 hour of Wi-Fi on Gogo®-enabled flights to, from, or within the U.S.

  Unlimited in Mexico & Canada - Talk, text, & up to 5 GB of 4G LTE data

  Mobile hotspot data at max 3G speeds

Amp up T-Mobile ONE™

You can amp up the standard T-Mobile ONE experience by adding T-Mobile ONE Plus to your line for an additional cost. Add ONE Plus to all your talk & text lines and get a discount for your family (plan change to T-Mobile ONE w/ONE Plus Family or Business required).

Here's what you get with ONE Plus in addition to all your T-Mobile ONE benefits listed above:

  20GB of 4G LTE mobile hotspot in the US

  Unlimited 3G mobile hotspot after 20GB (up to 600 kbps)

  Unlimited HD streaming while in the US (requires activation)

  Unlimited data at 2x speeds in 210+ destinations abroad (up to 256 kbps)

  Unlimited Gogo in-flight Wi-Fi - on Gogo®-enabled flights to, from, or within the U.S.

  Voicemail to Text - Read voicemails on the go

  Name ID - Identify calls from unknown numbers

Additional plan details

• A variety of optional add-ons are available, such as device protection, family controls and stateside international calling.
• Unlimited HD Video passes can be added to enhance your video streaming.

• Maximum of 12 talk & text lines per postpaid account and maximum of 5 talk & text lines per No Credit Check account, based on credit class approval.

• Not eligible for advantage volume discount, or certain other discounts and credits.

• This plan is not for extended international use; you must reside in the U.S. and primary usage must occur on our network. With Simple Global, standard international speeds are approximately 128Kbps and usage may be taxed in some countries.

How to get T-Mobile ONE™

How do I sign up?

You can no longer sign up on this plan, as it is no longer available. check out our current options.

What if I need extra lines for my Tablets or Wearable devices?

If you need data-only lines for other connected devices, T-Mobile ONE™ for Tablets & Wearables and other Mobile Internet plans are available to add alongside your voice lines.

T-Mobile ONE General Terms: Credit approval, deposit, and $25 SIM starter kit or, in stores & on customer service calls, $20 upgrade support charge may be required. Capable device required for some features. U.S. roaming and on-network data allotments differ: includes 200MB roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Unlimited high-speed data US only. In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 128kbps. T-Mobile ONE not available for hotspots and some other data-first devices. Netflix:Starting July 5, T-Mobile ONE customers with the Netflix benefit will see an additional $2/mo. charge due to a Netflix price increase. ONE Plus is not affected. See details and options.Video streams at up to 1.5Mbps. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Tethering at max 3G. Service may be terminated or restricted for excessive roaming. For the small fraction of customers using >50GB/mo., primary data usage must be on smartphone or tablet. Smartphone and tablet usage is prioritized over Mobile Hotspot Service (tethering) usage, which may result in higher speeds for data used on smartphones and tablets. AutoPayPricingfor lines 1-8. Without AutoPay, $5 more/line. May not be reflected on 1st bill. Int’l Roaming: Usage may be taxed in some countries. Calls from Simple Global countries, including over Wi-Fi, are $.250/min. (no charge for Wi-Fi calls to US, Mexico and Canada). Standard speeds approx. 128Kbps without Plus; with Plus approx. 256 Kbps. Gogo: on U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card req’d for messaging. Stateside Int’l Talk: Calls must originate on T-Mobile’s U.S. network or in Canada/Mexico. Rates and included countries vary and may change.

At T-Mobile, we are always looking for ways to do more for our customers. T-Mobile MONEY offers customers a fee-free, high interest, and mobile-first checking account. T-Mobile MONEY is FDIC insured and has no monthly fees, no minimum balance fees, no overdraft fees, no transfer fees, and no late payment fees.

Benefits

T-Mobile MONEY is a checking account that pays everyone 1.00% Annual Percentage Yield (APY) on all balances. Benefits for everyone include:

• 1.00% APY.
• No minimums.
• No monthly fees.
• No overdraft fees.
• Access to 55,000 no-fee ATMs (more no-fee ATMs than Bank of America, Chase, or Wells Fargo).
• FDIC-insured, secure banking, with 24/7 support, all from the convenience of your phone.

T-Mobile customer perks

While anyone can use T-Mobile MONEY, T-Mobile customers with qualifying wireless plans in the continental US, who deposit $200 each month, get the following extra perks:

• 4.00% APY* (on balances up to $3000 when you deposit $200 each month)
• Got-Your-Back Overdraft: Once $200 has been deposited in the account, you won’t be declined for up to $50 in overdrafts as long as you bring your bank account to a positive balance within 30-days.
• On every wireless line: Every line on your wireless account can potentially sign up for a T-Mobile MONEY account and be eligible for customer perks. (The line holder must be an individual; perks are not available for business or government entities.)

Who's eligible

Anyone - new customers, existing customers, and even non-T-Mobile wireless customers are all welcome!

Requirements

• Be 18 years of age or older.
• Have a U.S. government issued ID.
• Have a Social Security number.
• Have a U.S. street address (Puerto Rico not included).
• Must have, or set up, a T-Mobile ID.

How to sign up

Getting started is easy, just pick what works best for you:

• Download and sign up through the T-Mobile MONEY app, available in Google Play or the Apple App Store.
• Sign up online at the T-Mobile MONEY website: www.T-MobileMoney.com.

Get help with the T-Mobile MONEY

If you have questions or need additional assistance with your T-Mobile MONEY account, simply call **MONEY from your T-Mobile phone or dial 1-866-686-9358.

*T-Mobile customers must be on a qualifying wireless plan, register for perks, and make qualifying deposits of at least $200/month to gain the 4.00% Annual Percentage Yield on balances up to $3,000, with 1.00% Annual Percentage Yield on all balances above that.  For more information, refer to the Annual Percentage Yield details in the app or to call a T-Mobile MONEY Specialist.

Wireless Emergency Alerts (WEA) is a public safety notification system that enables authorized agencies to send text-like messages to consumers with capable wireless devices to alert them of emergencies in their area.

For more information, read about WEA on the FCC website and see T-Mobile's information and list of capable devices on www.t-mobile.com/wea.

Types of alerts

There are three types of messages:

• Presidential Alerts

• Imminent Threats to Life and Property Alerts

• AMBER Alerts

How to turn off alerts

1. Go to the Devices page and click on your device.
2. Under How Tos click Media & Sounds.
3. Click Notifications & ringtones.
4. Follow the instructions for Emergency alerts.

You can't disable alerts issued by the President.

Wireless Emergency Alert FAQs

My neighbor got an alert but I didn't. Why?

• Make sure your phone supports emergency alerts. For a list of capable devices, visit www.t-mobile.com/wea.
• Alerts are geographically targeted, so only those in the threat area will receive the alert.
  Example: If an alert is sent in New York, a customer with a capable device who lives in that area won't receive the alert if they're in Chicago at the time the alert is sent. Similarly, someone with a capable device visiting New York from Chicago when the alert is sent would receive the alert.

I have information on an emergency alert I received. Who do I contact?

You should contact your local public safety department as soon as possible. You can also visit the Federal Communications Commission (FCC) website or the FEMA website to try and locate an alternate point of contact.

How do I report an emergency?

T-Mobile can't generate emergency alerts. If you've come across an emergency situation, please contact your local or national public safety agencies.

Short codes give you access to your account details, plans and services, fast and free.

How short codes work

• Simply dial the short code to get the information you need.
• Non-T-Mobile self-service short codes are not supported on No Credit Check plans.
• Codes 401, 403, 405, 409, 440, 441, 443, 444, 445, 456, 457, 459, 462 are T-Mobile Alerts.
• Messages sent to 456 may receive a response back to let you know it isn't a monitored channel and to contact us via our Messaging department.
• Most short codes are only delivered to the primary SIM card and may not display in the DIGITS Web Client, DIGITS App, Data with Paired DIGITS, DIGITS Talk and Text or LineLink DIGITS lines.
• Short codes are country specific.
  • In each country, a short code has a different service running on it, so a service that is supported on 55555 in the U.S. supports a different service in Germany.
  • While overseas, you will not receive short code messages.

Account & mobile device information

Use these short codes to Check your usage, manage voicemail and Unlimited video streaming with Binge On® settings, plus so much more!

Call services

Change the way you use your Calling services and voicemail.

Prepaid

Check your Prepaid account balance details, Refill your prepaid account, and manage Unlimited video streaming with Binge On®.

Scam ID & Scam Block codes

Manage Scam ID & Scam Block settings easily with short codes.

LineLink

Use these short codes to adjust settings for  T-Mobile LineLink devices.

With two or more lines on an eligible plan, you can enjoy all your favorite movies and TV shows with Netflix On Us.

Eligible plans & requirements

If you have two or more lines and one of the following taxes and fees included plans, you get a single subscription on your account of Netflix On Us! Check out what Netflix subscription you get with your T-Mobile plan.

Magenta plans

• We cover up to $8.99 towards the Netflix Basic subscription priced at $8.99.
• You can watch on one screen at a time in standard definition and download videos on one phone or tablet.

Magenta Plus & T-Mobile ONE w/ ONE Plus plans

• We cover up to $12.99 towards the Netflix Standard subscription priced at $12.99.
• You can watch on two screens simultaneously in high definition and download videos on two phones or tablets.

T-Mobile ONE plans

• We cover up to $10.99 towards the Netflix Standard subscription priced at $12.99 which means you only pay $2!
• You can watch on two screens simultaneously in high definition and download videos on two phones or tablets.

If you're plan isn't listed above, Netflix On Us is not available for your plan. Examples of ineligible plans

Add or redeem Netflix On Us

Read me first

Before getting started, make sure that:

• You have a T-Mobile ID
• You're set up with Primary Account Holder permissions on your My T-Mobile profile.
• You can keep your existing account or create a new one. If keeping existing, make sure you're logged out of the Netflix app or website on your device.

Choose an option to add or redeem

Netflix On Us billing

• If eligible, we cover either the Basic or Standard Netflix subscription (depending on your plan) and you have the option to upgrade for an additional cost.
• Netflix On Us includes one Netflix streaming subscription per account.
• T-Mobile acts as the method of payment for your Netflix subscription each month after you opt in to Netflix On Us.
• For existing Netflix customers, it may take one to two Netflix billing cycles for your Netflix billing to transfer to T-Mobile.
• If you remove your Netflix feature from your account, T-Mobile will immediately stop being your Netflix method of payment. You will need to contact Netflix
• You are responsible for paying the difference between what Netflix On Us is included in your plan and the subscription you choose from Netflix.

Getting support

If you're looking for support, you'll need to contact either Netflix or T-Mobile, depending on the type of help you need.

Offer subject to change. Receive Netflix Basic (one-screen, up to $8.99/mo. value) while you maintain two+ qual'g Magenta lines in good standing.  Receive Netflix Standard (two-screen, up to a $12.99/mo. value) while you maintain two+ qual'g Magenta Plus lines in good standing. Netflix account & compatible device required. Value may be applied to different Netflix streaming plans. Not redeemable or refundable for cash; cannot be exchanged for Netflix gift subscriptions. Cancel Netflix anytime. Netflix Terms of Use apply: www.netflix.com/termsofuse.  One offer per T-Mobile account; may take one to two bill cycles. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details.

Data passes let you temporarily add high-speed data by the day or week, whenever you need it to supplement your free data or to top-up a recurring data plan. Pricing varies based on the pass you want to add.

About data passes

Sometimes you want to add some extra to your existing plan and that's where data passes come in. We've got various pass types, such as international and HD video that can help you out for a number of reasons, such as:

• You're roaming internationally and you want a higher data speed.
• You want the ability to stream HD video for 24 hours on the T-Mobile ONE or Magenta line by turning off video optimization
• You're experiencing reduced data speeds after reaching your data allotment.

Follow the Add data pass steps below to see what passes are available for your plan (pass types may vary by plan). Additional passes can be purchased as needed once a purchased pass expires.

Add data pass

If you've exceeded your domestic data roaming allotment, check out Domestic data roaming.

T-Mobile eSIM is an app that lets Apple iPhones with dual SIM support activate new T-Mobile prepaid service.

No trekking to a store or juggling two different physical SIM cards – adding a line is done from the app, wherever you are.

About the app

The eSIM app was built for travelers coming to the U.S., existing T-Mobile customers who want a secondary pre-paid line, and anyone who wants to take the Un-carrier out for a test drive to try out America’s fastest 4G LTE network.

• The app can only activate a T-Mobile prepaid line.
• For postpaid accounts, please use a normal SIM card instead.
• Only available for Apple iPhone XS, iPhone XS Max, or iPhone XR running iOS 12.1.1 or later.
• The app requires:
  • You have a data connection, through either Wi-Fi or Cellular.
  • You either purchased the iPhone from T-Mobile, or else you must first SIM unlock it. (Contact the original provider if you need help.)
• There are no fees to activate an iPhone with an eSIM.
• To activate your iPhone eSIM on another wireless provider or manage eSIM settings, see eSIM settings: Apple iPhone on iOS 12.

Activate T-Mobile service

Simulators are available to show these steps!

1. Download and install T-Mobile eSIM app from the Apple App Store.
2. Open the app, and review the welcome screen.
3. Tap Get Started.
4. Enter your email address, and tap Next. (If you already have T-Mobile, you'll need to use a different email address that's not used with a T-Mobile ID.)
5. If prompted, tap Settings and enable Location Services for the app. Set it to While using the App.
6. Enter the address for the primary place you'll use T-Mobile service, usually your home, and tap Next.
7. Make sure your address is correct on the pop-up, and tap Confirm.
8. Choose your prepaid plan, and tap Next. (Tap See plan details for more information on the plans.)
9. Review the Service terms, and tap Accept if you agree.
10. Enter your credit card information (including the CVC/CCC and billing zip code), and tap Next.
11. Review your order to make sure everything looks correct.
12. Enter a new PIN, confirm it, and tap Submit.
13. Wait while we set up your T-Mobile service.
14. On the "Install Cellular Plan" screen, tap Continue to download and install your eSIM profile.
15. Tap Add Cellular Plan.
16. Label your cellular plans for easy identification, and tap Continue.
17. Choose which line you want to use as your default line, and tap Continue.
18. Once that's complete, the screen shows your new phone number and lets you view your receipt.
19. If you want to use a phone number from another provider or from another line, contact us to get this started.

For more instructions on how to set up and use your eSIM line after the activation has completed, please visit https://support.apple.com/en-us/HT209044.

Errors and support

Here are some error messages you may receive using the app and tips to solve them.

Smartphone Mobile HotSpot (SMHS) - also referred to as Wi-Fi Sharing or tethering - lets you securely share your device's Internet connection with up to 10 Wi-Fi-enabled devices on T-Mobile’s high-speed nationwide network. If you want a plan with SMHS - check our Magenta or Magenta Plus plans.

Use SMHS

You'll need the following to use SMHS on your device

• Wi-Fi-enabled or Bluetooth-enabled device
• A plan that includes SMHS
• Coverage as SMHS only works in 4G and 4G LTE coverage: View our coverage map.

Turn on and start using

1. Turn on SMHS: On your SMHS device, turn on Personal Hotspot or Wi-Fi Sharing (SMHS). This See the Devices page for device-specific steps.
2. Connect other devices to the SMHS: From the other devices, connect to the mobile hotspot network you just turned on.

If you don't want to use Wi-Fi, you can use a USB cable to connect to other devices (additional software and setup may be required on your device -- you can check the Devices page for steps).

Check SMHS amount & usage

• See SMHS amount: Follow Manage your plan to see how much SMHS is included with your plan. This appears with your data & add-ons.
• Check usage: Follow Check your usage.

Troubleshooting

• Mobile HotSpot troubleshooting
• Internet and data issues
• Issues connecting game systems, TVs, or other devices to your SMHS: Contact your device manufacturer for support as we can't guarantee SMHS will be compatible with all devices.

Cost and eligibility

• SMHS is a benefit included with Magenta, T-Mobile ONE, and Simple Choice plans.
• The price varies based on your plan as different plans have different SMHS data allotments, such as 3GB with our Magenta plan or 20GB with Magenta Plus.
• A data feature is required on your line for SMHS to function.

What's Smartphone Mobile Hotspot (SMHS)?

• SMHS lets you share your phone, tablet, or Wi-Fi Hotspot's high-speed data with other Wi-Fi enabled or tethered devices.
• You can share your Internet connection with up to 10 devices.
• While connected to SMHS you can still make and receive calls and texts on your phone.
• SMHS on your device is different from location hotspots, like the Wi-Fi you connect to at a coffee shop or airport, and hotspot devices, like the devices sold by T-Mobile.

Additional details

• For Simple Choice customers, once you reach your high-speed data allotment, your SMHS and on-device data speed is reduced to 2G speeds.
• Customers with a Simple Choice unlimited plan will have their SMHS speeds reduced after using 14 GB of mobile hotspot data. In either case, your data won’t stop — you’ll just experience slower speeds until the end of your billing cycle.

On all T-Mobile plans, during congestion, the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization.

AppSelector is a new feature, that helps you better manage app clutter, when setting up your device for the first time. To learn more about AppSelector, see the additional details below.

About AppSelector

• AppSelector is a free new feature, that gives you the ability to easily select and install various T-Mobile and third-party applications when you first begin setting up your new device.
• AppSelector will automatically notify you after setting up your new device, or when you have performed a master reset on an existing device. At this time, you'll be able to open, delay or skip forever.
  • If you delay for later, a notification will appear in the status bar until it’s been turned off.
  • If you skip, you'll never be notified again.
  • If you open, it will ask you a few options for better app recommendations, then you select the apps you’d like to install including recommended apps.
• Once the setup is complete, it can be found in your device app settings.
• Installed apps will appear in the app tray, just like any other downloaded app.
• All applications downloaded using AppSelector, are managed and updated through the Google Play Store after the initial setup is complete-just like any other app.

Remove the AppSelector notification

If you choose not to utilize the AppSelector experience and need help removing the notification, follow these steps:

1. Swipe down on the status bar and tap the AppSelector experience notification.
2. Press the Back button on the device, then tap Exit app setup.
3. The app will ask if you would like to be notified later. You can select the following options:
   • Never
   • Later

Uninstall AppSelector

If you would like to uninstall AppSelector from your device, follow these steps:

1. Access the device settings.
2. Open the Apps or Apps & notification settings.
3. Locate and tap the AppSelector app, then tap Uninstall.

Compatible devices

These are the current devices that will support AppSelector.

• Samsung Galaxy A10e

Troubleshooting

If you are experiencing issues with AppSelector, follow these troubleshooting steps.

Error message "Oops.. something went wrong" appears

1. Check that the device has at least 2 bars of signal.
2. Make sure the device has cellular data enabled.
3. Make sure that Airplane Mode is not turned on.
4. Test to make sure the device can connect to the internet, then open the app and press TRY AGAIN.

Apps that were selected, do not appear in the app tray

1. Check that the device has at least two bars of signal.
2. Make sure the device has cellular data enabled.
3. Make sure that Airplane Mode is not turned on.
4. Make sure you wait between 5 to 10 minutes, to allow time to pass for apps to download.
5. If the apps do not appear after 10 minutes, download the apps through the Play Store.

You can access DIGITS via an app available for Android and iOS, or on the web using a Chrome or Firefox browser.

Access DIGITS

You can access DIGITS via the DIGITS app, a native app on PC or Mac, or the DIGITS web client.

Log in

1. Make sure your device is running the latest software and is connected to the T-Mobile network over celluar or Wi-Fi. To check whether your device has the latest software, check the Tech Specs for your device on the Devices page.
2. Open the DIGITS app for Android/iOS or the DIGITS desktop app for Mac/PC, or visit the DIGITS web portal (have your phone handy if you're logging in to the the DIGITS portal).
3. Log in with your T-Mobile ID an password. If you don't have a T-Mobile ID, register for one (if you set up a new ID, you'll have to wait 24 hours before you can use it with DIGITS).
4. Complete two-step verification.
5. Follow the prompts to complete the log-in process.

Add or remove users

Customize DIGITS

Sync and manage contacts

Make calls and send texts

Change network settings

1. In the DIGITS app, tap Settings> Advanced options> Network settings (iOS) or Advanced options > Network settings (Android).

2. Choose from the following

• Use minutes and data: All your calls will use minutes from your primary line and all messages will use data.

• Use data only: Your primary line will continue to work normally. All other lines will use data over LTE, 4G, or Wi-Fi.

Log out

Report a problem or provide feedback

If you're experiencing issues with the DIGITS app on your Android device, and want to report it, follow these steps.

1. Open the Play store on your Android device.
2. Search for the T-Mobile DIGITS app, and tap it.
3. Scroll down and select "Send email."

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Set up your DIGITS on any device

Get started with DIGITS Talk & Text

Get started with Data with paired DIGITS

Easily identify and block calls from likely scammers with Scam ID and Scam Block.

Improvements to protecting you

• Network level protection has been added to stop the increasingly common “Neighborhood Spoofing” and prevent hijacked numbers (where scammers temporarily match the area code and 3-digit prefix of the person they are targeting) from reaching your phone.
• Help us improve these services by reporting an improperly identified call.

Turn on/off Scam ID & Scam Block

Scam ID and Scam Block are free of charge with your T-Mobile postpaid plan. You can turn them on or off at any time.

• Scam ID displays "Scam Likely" on your screen when calls come in from likely scammers on both smartphones and feature phones.
• Scam Block allows you to block Scam Likely calls.

Click the button below to update Scam ID and/or Scam Block preferences.

Anonymous callers

The FCC mandates that mobile carriers allow callers the ability to block their caller ID information and place anonymous calls. T-Mobile is obligated to honor the privacy of the caller in these circumstances. T-Mobile can't block anonymous calls or override the privacy choice of the caller, but you may choose not to accept them. To make an anonymous call yourself, dial *67 before dialing the number you are calling.

For more information about privacy and security, please see our Privacy Center.

Caller Verified enhancement (STIR/SHAKEN)

• New FCC standards of STIR (Secure Telephony Identity Revisited) and SHAKEN (Secure Handling of Asserted information using toKENs) have been adapted to help fight scam callers industry-wide. T-Mobile’s implementation of these standards is known as “Caller Verified.”
• As of January 7, 2019 T-Mobile was first to market for calls between customers on our network with Caller Verified Enhancement, a new technology aimed at reducing spoofed calls to customers.
  • If you have a Caller Verified enabled device, you will see "Caller Verified" on the dialer when you receive a call that has been verified as authentic, not spoofed.
  • Caller Verified has expanded to include interoperable partners.
    

    Interoperable partner	Launch date
    AT&T	August 14, 2019
    Comcast Xfinity Voice home phone service	April 16, 2019
    T-Mobile to T-Mobile	January 7, 2019

• Spoofed calls occur when a scammer temporarily hijacks a number to match the area code and prefix of the person's phone number being targeted. SHAKEN/STIR technology lets consumers know that an incoming call is really coming from the number listed on the caller ID display – not a spoofed robocall or scammer.
  • LG G7 ThinQ
  • LG G8 ThinQ
  • LG V40 ThinQ
  • Samsung Galaxy Note8
  • Samsung Galaxy Note9
  • Samsung Galaxy S8
  • Samsung Galaxy S8+
  • Samsung Galaxy S9
  • Samsung Galaxy S9+
  • Samsung Galaxy S10e
  • Samsung Galaxy S10
  • Samsung Galaxy S10+
• Calls marked as verified have an on-screen display when a call has been verified. Non-verified calls or calls from customers of other mobile carriers continue to come in as not verified.
• T-Mobile is working with our phone manufacturers to provide customers with as much protection as possible, free of charge.

Qualifying service and capable device required. Enabling Scam Bllocking may inadvertently block desired calls. Disable Scam Blocking at any time. Info for some unknown numbers not available.

Diagnostic Metrics are information the T-Mobile app collects from your device to help identify problems so it can run more smoothly. Learn what is collected and why.

Types of information collected

The Diagnostic Metrics may collect the following:

• Device signal strength
• System crashes
• Dropped calls records
• Battery performance
• Application usage

Customer privacy is very important to us. T-Mobile metrics cannot collect private or personal information, such as:

• No content of text messages
• No content of email or voice messages
• No content from customers’ Internet activity
• No content of online searches

Uses of the metrics data

T-Mobile only uses the collected metrics to:

• Identify apps that are using too much memory or processing power, which could drain your battery.
• Return your device to peak performance.
• Recognize when your device has been using a weak network signal.
• Note: Information collected is not used for the marketing of third-party products or services, without explicit customer consent. For more information, please review your applicable Privacy Policy:
  • T-Mobile Privacy Policy
  • Metro by T-Mobile Privacy Policy

Turning metrics collection on or off

You can turn metrics collection on or off from the T-Mobile app.

1. Open the T-Mobile app. (If you don't have it, you can download it.)
2. Tap More.
3. Tap App settings.
4. Tap Diagnostics.
5. Tap the Agree box to check or uncheck.
6. Tap Next.
7. Tap Accept or Decline for Issue Assist.
8. Tap Accept or Decline for Personalized offers.

At T-Mobile, we are always looking for ways to do more for our customers. T-Mobile MONEY offers customers a fee-free, high interest, and mobile-first checking account. T-Mobile MONEY is FDIC insured and has no monthly fees, no minimum balance fees, no overdraft fees, no transfer fees, and no late payment fees.

Benefits

T-Mobile MONEY is a checking account that pays everyone 1.00% Annual Percentage Yield (APY) on all balances. Benefits for everyone include:

• 1.00% APY.
• No minimums.
• No monthly fees.
• No overdraft fees.
• Access to 55,000 no-fee ATMs (more no-fee ATMs than Bank of America, Chase, or Wells Fargo).
• FDIC-insured, secure banking, with 24/7 support, all from the convenience of your phone.

T-Mobile customer perks

While anyone can use T-Mobile MONEY, T-Mobile customers with qualifying wireless plans in the continental US, who deposit $200 each month, get the following extra perks:

• 4.00% APY* (on balances up to $3000 when you deposit $200 each month)
• Got-Your-Back Overdraft: Once $200 has been deposited in the account, you won’t be declined for up to $50 in overdrafts as long as you bring your bank account to a positive balance within 30-days.
• On every wireless line: Every line on your wireless account can potentially sign up for a T-Mobile MONEY account and be eligible for customer perks. (The line holder must be an individual; perks are not available for business or government entities.)

Who's eligible

Anyone - new customers, existing customers, and even non-T-Mobile wireless customers are all welcome!

Requirements

• Be 18 years of age or older.
• Have a U.S. government issued ID (military ID not accepted).
• Have a Social Security number.
• Have a U.S. street address (Puerto Rico not included).
• Must have, or set up, a T-Mobile ID.

How to sign up

Getting started is easy, just pick what works best for you:

• Download and sign up through the T-Mobile MONEY app, available in Google Play or the Apple App Store.
• Sign up online at the T-Mobile MONEY website: www.T-MobileMoney.com.

Get help with the T-Mobile MONEY

If you have questions or need additional assistance with your T-Mobile MONEY account, simply call **MONEY from your T-Mobile phone or dial 1-866-686-9358.

*T-Mobile customers must be on a qualifying wireless plan, register for perks, and make qualifying deposits of at least $200/month to gain the 4.00% Annual Percentage Yield on balances up to $3,000, with 1.00% Annual Percentage Yield on all balances above that.  For more information, refer to the Annual Percentage Yield details in the app or to call a T-Mobile MONEY Specialist.

T-Mobile Play is a free service that provides access to 60+ of today's most popular streaming channels and videos

If you're running into problems with this app, check out our troubleshooting tips.

What you can do with the T-Mobile Play app

• You get a personalized experience based on a recommendation engine and how you use the app
• Channel genres including Kids & Family, Breaking News, Sports, Comedy, Lifestyle, and more!

What you need to use it

• The new REVVLRY, REVVLRY+, and LG Stylo 5 are the first devices to have it built-in, and more are coming in the future!
• You can also download any updates from the Play store

How to use your app

Watch videos

1. Tap the T-Mobile Play app from your list of apps, or just swipe right from the Home screen and tap T-Mobile.
2. Swipe up and down to view your recommended videos. The more you watch, the better recommended content you'll get!
3. Tap on an item to watch the video.
4. When watching a video, tap the little square in the bottom right or turn your device sideways for full screen.

Set up content filtering

Turn on content filtering if you only want to see content suitable for all ages and audiences.

1. In the T-Mobile Play app, tap the Settings Gear.
   • If you opened the app from your list of apps, it will be in the top right corner.
   • If you swiped right from the Home screen, it will be in the bottom right corner.
2. Tap Content Filtering, then tap the switch to turn it on or off.

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T-Mobile Tuesdays app

Simple Choice plans provides unlimited minutes and messages, plus unlimited data with flexible high-speed tiers to meet your needs.

What's included with Simple Choice

Simple Choice, Simple Choice North America and Family Match Talk & Text plans for your phone are no longer available. If you signed up for one of these plans previously and are looking to make updates to your current plan (such as adding more data, another line, or a Wearable plan, etc.), please contact T-Mobile customer service to see if your account is eligible for the changes. Or, why not make the move to T-Mobile ONE™ today!

Simple Choice Mobile Internet plans for tablets, Wi-Fi HotSpots and SyncUP DRIVE are still available and include:

• Unlimited data with between 2 and 22 GB of high-speed data, depending on your plan
• Unlimited texting
• Stretch your data farther with optimized, DVD-quality video streaming (480p)
• Plans with 3GB or more high-speed get unlimited streaming from Netflix, HBO, ESPN and more with Binge On™
• Stream unlimited music with Music Freedom
• Texting & data (at up to 128 kbps) abroad in 140+ countries & destinations
• In-flight texting on all Gogo®-enabled flights
• Unlimited texting in Mexico & Canada, plus up to 5GB of 4G LTE data
• Taxes and fees are excluded from this plans monthly recurring cost

Simple Choice plans for wearables include:

• Unlimited talk, text and data with 500MB of high-speed
• Stretch your data farther with optimized, DVD-quality video streaming (480p)
• Texting & data (at up to 128 kbps) abroad in 140+ countries & destinations
• In-flight texting on all Gogo®-enabled flights
• Unlimited texting in Mexico & Canada, plus up to 5GB of 4G LTE data
• Taxes and fees are excluded from this plans monthly recurring cost

Things to know about Simple Choice Mobile Internet & Wearable

• Mobile Internet plan for use with network-compatible tablets, laptops, Wi-Fi HotSpots and SyncUP Drive only. Not compatible with Phones.
• Wearable plan for use with T-Mobile-sold wearables only. Not compatible with non-wearable devices or the Apple Watch 3 wearable -- a Data with Paired DIGITS plan is the right plan for you.
• Maximum of 5 Mobile Internet/Wearable lines per postpaid account, based on credit class approval.
• Not eligible for $5 AutoPay or certain other discounts and credits.
• This plan is not for extended international use; you must reside in the U.S. and primary usage must occur on our network. With Simple Global, standard speeds are approximately 128Kbps and usage may be taxed in some countries.

How to get Simple Choice Mobile Internet or Wearable

Simple Choice Talk & Text plans for your phone are no longer available, but whether you’re new to T-Mobile or already a customer with a tax-excluded postpaid account, you can sign up for Simple Choice Mobile Internet or Simple Choice Wearable.

How do I sign up?

If you are new to T-Mobile, you can sign up in-store, or by calling 1-800-TMOBILE. If you already have a T-Mobile account, log in to your My T-Mobile account or dial 611 to contact Customer Service.

Since Simple Choice Talk & Text is no longer available, what if I need lines with voice service for my phone?

If you need one or more lines for your phone(s), T-Mobile ONE™ (with taxes and fees excluded) can be added alongside your Simple Choice Mobile Internet or Wearable plans.

What’s the Un-contract Promise?

There’s nothing extra to sign up for, it’s just our promise to you that we won’t jack up your price for unlimited 4G LTE on your smartphone or tablet for as long as you’re a customer in good standing with a Simple Choice plan. 

Does the Un-contract cover promotions or other services?

• The price you pay for unlimited 4G LTE on your smartphone or tablet won’t change, but other aspects of your service are subject to change.  

• Some promotional rate plans are covered; check out your rate plan promotion for details. Other promotional offers, bill credits and future additional lines are not included. It does not apply to add-on features, non-recurring costs or additional services such as JUMP! or 3^rd party charges.
• To provide the best possible experience we implement network management practices and will continue to do so.

During congestion, the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization.

This plan has been improved with the launch of Magenta® Cell Phone Plan | Starting at $40/Mo. | T-Mobile.This document is a historical reference for customers who are still on the older T-Mobile ONE™ plan and have not moved to the new Magenta plan.

What's included with T-Mobile ONE™

T-Mobile ONE for your phone includes:

  Unlimited talk, text, & high-speed data on your phone

  Monthly regulatory fees and sales taxes on your service plan included in the price (see in-store materials for specifics in your state)

  Netflix Standard 2-screen HD plan (we'll cover $10.99 toward the Netflix price of $12.99) with 2+ qualifying lines

  Stream unlimited video at DVD-quality, 480p

  Texting & data (up to 128 kbps) abroad in 210+ countries & destinations

  In-flight texting + 1 hour of Wi-Fi on Gogo®-enabled flights to, from, or within the U.S.

  Unlimited in Mexico & Canada - Talk, text, & up to 5 GB of 4G LTE data

  Mobile hotspot data at max 3G speeds

Amp up T-Mobile ONE™

You can amp up the standard T-Mobile ONE experience by adding T-Mobile ONE Plus to your line for an additional cost. Add ONE Plus to all your talk & text lines and get a discount for your family (plan change to T-Mobile ONE w/ONE Plus Family or Business required).

Here's what you get with ONE Plus in addition to all your T-Mobile ONE benefits listed above:

  20GB of 4G LTE mobile hotspot in the US

  Unlimited 3G mobile hotspot after 20GB (up to 600 kbps)

  Unlimited HD streaming while in the US (requires activation)

  Unlimited data at 2x speeds in 210+ destinations abroad (up to 256 kbps)

  Unlimited Gogo in-flight Wi-Fi - on Gogo®-enabled flights to, from, or within the U.S.

  Voicemail to Text - Read voicemails on the go

  Name ID - Identify calls from unknown numbers

Additional plan details

• A variety of optional add-ons are available, such as device protection, family controls and stateside international calling.
• Unlimited HD Video passes can be added to enhance your video streaming.

• Maximum of 12 talk & text lines per postpaid account and maximum of 5 talk & text lines per No Credit Check account, based on credit class approval.

• Not eligible for advantage volume discount, or certain other discounts and credits.

• This plan is not for extended international use; you must reside in the U.S. and primary usage must occur on our network. With Simple Global, standard international speeds are approximately 128Kbps and usage may be taxed in some countries.

How to get T-Mobile ONE™

How do I sign up?

You can no longer sign up on this plan, as it is no longer available. check out our current options.

What if I need extra lines for my Tablets or Wearable devices?

If you need data-only lines for other connected devices, T-Mobile ONE™ for Tablets & Wearables and other Mobile Internet plans are available to add alongside your voice lines.

What’s the Un-contract Promise?

There’s nothing extra to sign up for, it’s just our promise to you that we won’t jack up your price for unlimited 4G LTE on your smartphone or tablet for as long as you’re a customer in good standing with a Simple Choice plan.

Does the Un-contract cover promotions or other services?

• The price you pay for unlimited 4G LTE on your smartphone or tablet won’t change, but other aspects of your service are subject to change.  

• Some promotional rate plans are covered; check out your rate plan promotion for details. Other promotional offers, bill credits and future additional lines are not included. It does not apply to add-on features, non-recurring costs or additional services such as JUMP! or 3^rd party charges.

• To provide the best possible experience we implement network management practices and will continue to do so.

T-Mobile ONE General Terms: Credit approval, deposit, and $25 SIM starter kit or, in stores & on customer service calls, $20 upgrade support charge may be required. Capable device required for some features. U.S. roaming and on-network data allotments differ: includes 200MB roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Unlimited high-speed data US only. In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 128kbps. T-Mobile ONE not available for hotspots and some other data-first devices. Netflix:Starting July 5, T-Mobile ONE customers with the Netflix benefit will see an additional $2/mo. charge due to a Netflix price increase. ONE Plus is not affected. See details and options.Video streams at up to 1.5Mbps. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Tethering at max 3G. Service may be terminated or restricted for excessive roaming. For the small fraction of customers using >50GB/mo., primary data usage must be on smartphone or tablet. Smartphone and tablet usage is prioritized over Mobile Hotspot Service (tethering) usage, which may result in higher speeds for data used on smartphones and tablets. AutoPayPricingfor lines 1-8. Without AutoPay, $5 more/line. May not be reflected on 1st bill. Int’l Roaming: Usage may be taxed in some countries. Calls from Simple Global countries, including over Wi-Fi, are $.250/min. (no charge for Wi-Fi calls to US, Mexico and Canada). Standard speeds approx. 128Kbps without Plus; with Plus approx. 256 Kbps. Gogo: on U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card req’d for messaging. Stateside Int’l Talk: Calls must originate on T-Mobile’s U.S. network or in Canada/Mexico. Rates and included countries vary and may change.

T-Mobile provides multiple options for voicemail: Voicemail, Visual Voicemail (VVM), and Voicemail to Text (VTT).

IMPORTANT UPDATE: Starting September 29, BlackBerry and Windows Phone users voicemail will be moved to a new voicemail platform. This move will delete older messages. To keep your messages, follow BlackBerry or Windows Phone messages.

Read me first

If you need help with voicemail, check out Voicemail troubleshooting.

For Visual Voicemail (VVM), to listen and download messages on an app, check out T-Mobile Visual Voicemail app

Voicemail messages will automatically be deleted after a specific amount of time and cannot be retrieved. Learn more about save and delete messages.

For Voicemail to Text (VTT) messages, check out Get messages in text.

If you need help with these steps on your device, visit our Device tutorials select your device, or use the search bar and enter your device name.

Set up your voicemail

1. Press and hold the 1 key or dial 123 on your device dial pad to call and connect to your voicemail.
2. During the first time setup, you may be asked for your password. The default is the last four digits of your mobile number.
3. After using the default password, create a new password.
   • Your password can be any 4 to 7 digit code.
   • A good password is one that’s easy for you to remember, but hard for others to guess.
4. When prompted, record your greeting and name. Your voicemail is now ready to use.

Settings menu

• To access your voicemail setting menu, press and hold the 1 key or dial 123 on your device dial pad.
• If this doesn't work, dial 1-805-637-7249, enter your 10 digit number and while the voicemail greeting is playing, press * (star key) and enter the password.
• If you're traveling internationally, read our International roaming checklist to learn how to check your messages.

Once you're dialed into voicemail, press the keypad number assigned to the setting menu step for more options.

1 - Listen to messages

# - Skip/Next message 1 - Replay message 2 - Forward message 3 - Send reply 4 - Print fax 5 - Date/Time info 7 - Delete message (Press 1 to Undelete the message) 8 - Return call 9 - Save message

2 - Send a message

# - Group list 1 - Send 2 - Review message 3 - Delete & rerecord 4 - Delivery options

3 - Create a greeting

1 - Play greeting 2 - Record greeting 3 - Greeting group 4 - Record name as greeting 5 - Phone number as greeting

4 - Mailbox options

1 - Group lists 3 - Playback options 4 - Fax options 6 - Standard/Short prompts

5 - Password security

By default, you aren't asked for your password or PIN when checking your voicemail from your device. If you have your outgoing caller ID blocked, you're required to enter your password when you call your voicemail from your device. This is because the voicemail system doesn't recognize your mobile number when it's blocked. T-Mobile recommends that you turn on your voicemail password for added security.

1 - Change password 2 - Enable/Disable password

Playback options

These menu options are available while your listening to a message 1 - Rewind 2 - Pause 3 - Fast forward 4 4 - Slow down playback 6 6 - Speed up playback

Universal commands

Get lost in the message menu? Need some help, try these key commands. 0 - Help * * - Main menu * - Cancel/Back up

Save and delete messages

Voicemails will be deleted if the auto-save period is reached. The auto-save period can be from 14 to 30 days, depending on the type of voicemail. If you hear "You have (# of vm) voicemail message(s) which is due to automatic deletion..." check out the steps below to save the messages or what to do if you didn't want to delete a message.

Get messages in text

If you have the Voicemail to Text feature, you can add an automatic email option on My T-Mobile to retrieve your messages. Once added, every time you get a voicemail it will automatically send a text and audio copy to your email inbox.

1. Go to My T-Mobile and log in to your account.
2. Click Phone > Check Voicemail.
3. Log into your Digits account.
4. Click Settings> Voicemail to email.
5. Click Voicemail to email (on the left).
6. Click Turn on next to Voicemail to email.
7. Follow the onscreen prompts.

Got more questions about Visual Voicemail? Check out our T-Mobile Visual Voicemail app or Voicemail troubleshooting.

T-Mobile's Moxee Signal rate plan is used by customers who have the Moxee Signal Personal Safety Wearable device. This enables users to share location data with select contacts, send alerts with location and audio clips, and signal an emergency to an Emergency Monitoring Service

What's included with Moxee Signal Rate Plan

  Unlimited data in the U.S. and Puerto Rico at 512 kbps (Includes 200MB domestic roaming in the U.S.).

  International roaming in 210+ countries & destinations (in Canada and Mexico, up to 5GB at 256 kbps. Standard speeds in Simple Global countries at approximately 128 kbps.)

  No Credit Check version includes roaming service in North America only.

Additional Plans Details

• Requires a Moxee signal device and will not work with any other device.
• Location tracking and messaging is managed through the Moxee app.
• This plan does not include voice or texting services.

How to get the Moxee Signal rate plan

• If you are new to T-Mobile, you can sign up onlineonline or by calling 1-800-TMOBILE.
• If you already have a T-Mobile account, you can add this plan in store or by dialing *611.