Return to the way it was
Ok, I've been without my T-Mobile phone for a week now while travelling, and I realize I'd rather pay the $2.99/month for 500 texts than to worry about paying 50 cents each and being unable to even...
View Articledown payment waived
We have t-mobile. We have had to make down payments on every phone. Now we want a tablet. They say they want 300 down. Sprint offered us 0 down on phones and tablet to switch. Is there...
View ArticleTaxed Twice?
When I switched to T-Mobile I did so with the knowledge that I would be assessed taxes and other regulatory fees as well as the USF fee which companies may or may not pass on t there customers. What I...
View ArticleJump Program Upgrade iPhone 6
Okay this is a complicated question, so I am eligible for a Jump upgrade and iPhone 6 preorders are on Friday and I was wondering if I would be able to preorder myself because I've been getting...
View ArticleCaller ID name wrong
I Switched to tmobile in July. Ever since the switch, my name when I call someone is wrong!!!! I have made NUMEROUS calls to customer service, I have gone into the stores, & this has NEVER been...
View ArticleJUMP Upgrade Question: JUMPing phone on another line
I have a quick question. I have 3 lines, and all 3 have the earlier, every-six-month JUMP program. Two of the three lines are eligible for a JUMP upgrade now, and the third line was JUMPed in May. One...
View ArticleVoice call will end. No data received within the specified time.
I have a galaxy note 3 and everytime I'm on the phone with someone on T-Mobiles network and they put me on hold to answer another call I get disconnected after 5 seconds. Once I get disconnected a...
View ArticleCall forwarding from my.t-mobile.com
I've drowned my iPhone 4S in a pool and while I wait for the iPhone 6 I'd like to temporarily set up call forwarding to another number, but I obviously can't do it from my phone. Can I do this from...
View ArticleI cannot set primary account.
I set up my account 3 years ago. I was an international student at that time. So I did not have SSN for my account. For now, I want to cancel the family plan from my account. I went to the T-mobile...
View ArticleiPhone "contract free" will be unlocked intl' (outside USA) ?
Hi all,I plan to visit USA next month. I saw tha the only way to purchase an iPhone 6 without contract in USA will be T-Mobile. If I purchase an iPhone 6 in the Apple Store in USA paying full price...
View ArticleJump program mechanics
I've tried chat and I've tried a phone conversation, and still can't get a clear picture of the Jump program. Let me put out a specific scenario and see if someone can help. I purchase an iPhone6 - it...
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Plan Change not going through?
About one week ago, I changed my plan from the old $15 / month unlimited text to a new plan, and I refilled my account with enough money, but the status is still "pending". How long do I need to wait...
View ArticleWhat T-Mobile devices are "qualifying" for fulfilling the ETF reimbursement?
I'd like to buy the iphone 6 unlocked, and bring it to T-Mobile, but I'm still on an AT&T contract. This would only be worthwhile if I can qualify for the ETF reimbursement from T-Mobile. My...
View ArticleHow much does it cost to activate a "Pay as you go" prepaid line?
What's the minimum dollar amount required to activate a "Pay as you go" line. The minimum monthly charge is $3 per month to keep the line active. Do you only need to deposit $3 to activate line, or is...
View ArticleCanceling Tmobile contract from abroad
I want to cancel my Tmobile account, but I'm already in Brazil. I called Tmobile, and they said I have to do it through a store, since my student account does not have a SSN associated with it. That's...
View ArticlePort Number to $30 Tmo prepaid plan
I'm currently with another provider and want jump over to TMO for the $35 plan. - using samsung s3 - s3 is on the compatible list- s3 has been unlocked with provided cost by current provider - i have...
View Article$30 100 min 5 gig data walmart plan
Bought my first smart phone. I want to get data now. Iam on T-Mobile legacy prepaid cell service. Have about $64 left on it now. I don't talk all that much. Now I see there is a $30 plan which is the...
View ArticleIncorrect data usage history after the plan change
This morning I noticed that I'm running out of data (~480 MB out of 500 MB used), so I decided to upgrade my plan. I called to the customer service centre and asked them to do that. I switched to $45...
View ArticleCan I trade-in basic phone and get full $325 dollar ETF refunded ?
I have a quick question. Do I need to turn in the current smartphone that I am using or any old basic phone to get the full $325 Early termination fee reimburshed ? I donot mind getting none for the...
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